Inter-Tel Imx/Gmx 416/832 Installation Manual
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INTER-TELPRACTICES IMX/GMX 416/832 INSTALLATION % MAINTENANCE PROGRAMMING Issue 1, November 1994 Actions setup Exit Primary Attendant Station: 011 Termination Digits: p&z-l astern Flags Description Allow cross-tenant voice mail/computer traffic Audible message indication for SL sets Auto attendant - dial during recording - enable ringback tone E. MISCELLANE OUS SYSTEM-WIDE INFORMATION (MISC) 10.57 Select h4iscellaneous System-Wide Informa- tion from the System-Wide Features menu or enter the MISC command to display the window shown above. (If desired, use the program planning sheet in Figure 5-12 on page 5-213.) 10.58 PRIMARY A’ITENDANT STATION: Select the Primary Attendant Station text box and enter the cir- cuit or extension number of the primary attendant for the system. I 10.59 CALL TERMINATION DIGITS: (This can be programmed only if Extended DTMF Feedback Dig- its are enabled) Enter the desired call termination dig- its. This is the code used by a voice computer to indicate that the caller has hung up. You can use any combination of up to eight # and * digits. Default is ##***a**. Enabled 10.60 SYSTEM FLAGS: To program a feature sys- tem-wide, scroll to the desired feature and select it. The status will change each time the SPACE BAR is pressed. The system flags include the following: 0 Account Code Class-Of-Service: If this option is enabled, account codes can be programmed to be associated with station class of service (SCOS). This permits a user to place an outgoing call crt uny station using the SCOS that is programmed for the user’s own station. When the user enters an account code, the system checks the SCOS programming for the station that is associated with that account code. When the call is completed, the station’s normal SCOS goes back into effect. In the default state, this is disabled. 0 Allow Cross-Tenant Traffic: Determine whether stations that are in different tenant groups will be al- lowed to place intercom calls, forward intercom calls, or transfer intercom or outside calls to one an- other. If disallowed, intercom calls placed to a hunt group are routed only to the hunt group stations that are in the same tenant group as the caller. Outside calls that are transferred to the hunt group are routed to all stations in the group. Recalls are not blocked, even if the attendant is not in the hunt group’s tenant group. In the default state, this is set to yes(allowed). l Allow Cross-Tenant Voice Mail/Computer ‘kaf- fit: Determine whether voice mail units and voice mail computers will be allowed to place intercom calls, forward intercom calls, or transfer intercom or outside calls to stations that are in different tenant groups. Ifdisallowed, intercom calls placed to a hunt group are routed only to the hunt group stations that are in the same tenant group as the voice mail/corn- puter. Outside calls that are transferred to the hunt group are routed to all stations in the group. Recalls are not blocked, even if the attendant is not in the hunt group’s tenant group. In the default state, this is set to yes (allowed). Page 5-67
PROGRAMMING Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 416/832 INSTALLATION & MAINTENANCE l Audible Message Indication for SL Sets: If enabled, single-line sets will receive message wait- ing indications (six tones before dial tone) when a message is waiting. In the default state, this is M- abltxi. 0 Auto Attendant -Dial During Recording: To al- low callers to dial extension numbers while the auto- mated attendant message is playing, enable this op tion by setting it to “yes.” In the default state, this is set to yes. l Auto Attendant - Enabled Ringback Tone: If ringback tones are enabled, callers will hear ringing instead of music on hold when being transferred to a station through the automated attendant (or an E&M circuit or DISA). In the default state, this is set to&- abled. l Barge: This system option can be enabled so that stations may be given Barge permission and/or receive or block barges. In the default state, Barge is disabled. l Barge Confirmation Tone: If enabled, users will hear a tone when another user enters a call through the Barge or Privacy Release feature. In the default state, this is enabled. l Broadcast Alarms To All Attendants: Determine whether system alarms display on all attendant sta- tions (set to “yes”). If not, they will display only at the primary attendant’s station (set to “no”). In the default state, this is set to yes. 0 Broadcast Station Off-Hook Alarms: Determine whether station off-hook alarms display on &y attendant stations. If not, they will only be sent to the designated serial port. In the default state, this is se.t to no. 0 Drop Incomplete Outgoing Calls: Occasionally, a station user will seize a trunk at the exact time a call is coming in on that trunk and the user will be con- nected to the incoming call instead of dial tone. (This is called “glare.“) If the Drop Incomplete Out- going Calls option is enabled (set to yes), the result- ing call on that trunk will be dropped, just as it would be if the station user did not dial a valid telephone number. If the option is disabled (set to no), the call will remain connected regardless of the number of digits dialed, if any. In the default state, this is set to Yes- 0 DSS Feature Key Lamp Status: If the system does not have any DSS keys programmed as feature keys, this flag can be set to “disabled” to prevent the sys- tern from processing the information that would be required to support the keys and speed up system performance. In the default state, this flag is set to eMbled 0 Extended DTMF FeedbackDigits: If M’MF feed- back tones are enabled in station programming (see page 5-31), the “extended” set of feedback tones can also be enabled. These extended tones include codes for indicating when a station is forwarded to another station and when the calling party hangs up. In the default state, extended feedback digits are set to rw (disabled). 0 External Paging Music Channel: This option selects the music-on-hold channel (one or two) that will be used by external paging speakers for back- ground music. In the default state, this is set to chun- nel one. 0 Handsfree Announce System Forward ‘D-aasfer: When a station user transfers a call to the principal station of a forwarding path, this option determines what the caller will hear. If enabled (yes), the caller will place a handsfree call to the principal station and can announce the transfer. If the option is dis- abled, the transferring station user will hear ringing and can announce the call only if it is answered by the principal station or one of the forwarding points. This defaults to no. 0 Hot Dial Pad Keys: If this option is enabled, keyset users can dial trunk access codes and feature codes without lifting the handset or pressing the SPKR or SPCL key. This programmable feature is called “hot dial pad” to indicate that the dial pad keys are always activated. In the default state, this is set to yes (en- abled). 0 Hunt Group ‘Ihnsferred Call Qpe: When the da- tabase is in the default state, all unanswered direcf ring-in outside calls to the hunt group go first to the announcement station and then to the overflow sta- tion. Unanswered calls that were transferred to the hunt group, by default, go only to the overflow sta- tion. However, if this system option is set for “Ann/ Overflow,” the system will send Cru unanswered hunt group calls first to the announcement station and then to the overflow station. This defaults to over- jlow. 0 Keyset Identification Display: Determine whether the keyset identification display (user name and ex- tension number) should appear on display keysets always (enabled) or only on keyset power up (dis- abled). This defaults to enabled. Page 5-68
INTER-TELPRACTICES IMx/GMX 416/832 INSTALLATION % MAINTENANCE PROGRAMMING Issue 1, November 1994 0 0 l Music-On-Hold for IC Calls: This option deter- mines whether a user hears music on hold when placed on hold by another station or camps on to a resource In the default state, this is enabled. OEIYA DSS Immediate ‘Ihnsmit: Determine if DSS-equipped keysets will have immediate Off- Hook Voice Announce capability enabled. In the de- fault state, this is disabled. OHVA System-Wide: Determine whether the Off- Hook Voice Announce (OHVA) feature will be enabled system-wide. In the default state, this is M- abled. Privacy Release: Dctermiue whether users will be allowed to join ongoing CO calls (Privacy Release is enabled) or if CO calls will be limited to one station unless the conference feature is used (Privacy Re- lease is disabled). In the default state, Privacy Re- lease is disabled. Reverse ‘Ihnsfer Immediate Connection: Deter- mine whether reverse-transferred calls are con- nected to keysets automatically (set to “yes”). Ifnot, the user must press the flashing trunk key or the IC key to be connected (set to “no”). In the default state, this is set to yes. Standard Tones for CO ‘hunks, Keysets, and Single-Line Sets: The busy tones and dial tones can be pure system tones (as described in m, page 4-54) or they can be changed to more closely match the telephone company’s standard tones. In the default state, this is set to IU) for trunks (allowing 416/832 system tones) and yes for keysets and sing- le-line sets (allowing standard telephone company type tones). Station Dumb Digit Mute: Determine whether DTMP tones will be heard (not muted) when num- bers are speed dialed (using redial, station speed dial, system speed dial, etc.), or if they will be muted. In the default state, this is set to nc (not muted). Station Monitoring Tone: If enabled, hunt group members will hear a tone whenever the hunt group 0 0 0 0 supervisor uses the Station Monitoring feature to lis- ten to a call. In the default state, this is enabled. Suppress All Displayed Digits After End-Of-Dial- ing: When this option is enabled, any digits dialed after the valid number has been dialed will not be displayed. This prevents digits, such as PlNnumbers and other codes, from being displayed when they are dialed. If the digits are not displayed, they will also not be included if the number is redialed using the Redial feature. In the default state, this option is dis- abled (This flag is not affected by the SMDR digit suppression flag described on page 5-143.) System “Skate” Type: Determine whether the sys- tem will place a call on hold when the user presses another trunk key or the IC key while on a call (skate-to-hold) or will drop the call when another trunk key or the IC key is pressed (skate-todiscon- nect). Skate-to-hold does not affect the procedure for reseizing a trunk. In the default state, this is set to skate-to-disconnect. System Speed-Dial Override SCOS: If this option is enabled, the system speeddial numbers can be dialed at any station regardless of toll restrictions. If disabled, all system speed-dial numbers are subject to toll restriction. In the default state, this is dis- abled Validate Voice Mailbox Numbers: This feature affects calls transferred to a voice mail unit. If all mailbox numbers match extension numbers, the op- tion should be enabled to allow the system to check that the mailbox number entered by the transferring party is valid. If there are mailbox numbers that do not match an extension number, there is no need to validate and this option should be disabled. In the default state, this is set to no (disabled). 10.61 EXIT? When finished programming, select the Exit command button. A window appears that asks “Perform Update to Database?” To update the database and exit to the Applications Menu window, select Yes. Or, select No to exit without saving any changes. To re- turn to the System Flags programming window, select the Cancel button. Page 5-69
PROGRAMMING Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 416/832 lNS‘WLL.A~ON & MAINTENANCE Actions setup Exit Page Zones 0 l Belays 0 External Ports [--iz-) [ convert Ports J bigned Ports/Relays Available Ports/Relays F. PAGE ZONES (PAGE) 10.62 To prepare for page zone programming, make a list of the keysets and/or the external paging network(s) that are included in up to 10 paging zones. Keysets and the external paging network(s) can be in more than one page zone. (Refer to the program plamring sheet in Fig- ure 5-13, page 5-214, when making the list.) In the de- fault state, all keysets are assigned to page zone 1. 10.63 To define the page zones, select from the Sys- tem-Wide Features menu or enter the PAGE command to display the window shown above. Programming is described below. 10.64 PAGE ZONES: Begin programming by high- lighting the desired page xone in the Page Zones list box. When the highlight bar is on a specific page zone, all other progr amming applies to that zone. When the page zone is selected, the following window appears. Enter a description of the page xone in the text box and select the OK command button (or select the Cancel command button to leave the description unchanged). &scription: pi-) (X) 10.65 RELAYS and EXTERNAL PORTS: To pro- gram relays or external ports for the selected page zone, select the desired option button. The list boxes at the bottom of the window will show the ports/relays that have been assigned to the page zone, and the ports/re- lays that are available. To move a port/relay from the available list to the assigned list, select the desired port/ relay in the available box. It will move automatically. To move a port/relay out of the assigned list, selecting it will move it back to the available list. To erase the As- signed list, select the Clear command button. NOTE: External ports must be converted in the window shown on page 5-72 before they will appear in the Available list. External page relays must first be equipped in the Relay Programming window (on page 5-73) before they will appear in the Available list. Page 5-70
INTER-TELPRACTICES IMX/GMX 416/832 INSIALLATION & MAINTENANCE PROGRAMMING Issue 1, November 1994 10.66 KEYSETS: To assign the keysets that will be in the page zone, select the Keysets command button. A station list window appears as shown below. 1002 01.03 -Station Undefined 1003 01.04 -Station Undefined 1004 01.05 ‘Station Undefined 1010 02.03 ‘Station Undefined 101102.04 -Station Undefined 1012 02.05 -Station Undefined 0 INCLUDE or EXCLUDE: To include a station in that page zone, locate that station on the Exclude list and select it by pressing the SPACE BAR; it will automatically move to the Include list. To remove a station from the list, select the station in the Include list to move it to the Exclude list. 0 ALL or NONE: To include all stations in the page zone, select the All command button. To exclude all stations, select the None command button. 0 SORT: To sort the stations and list them numerically by extension number or circuit number, or to list them alphabetically by name, select the Sort com- mand button. The following window appears. Choose the desired sorting method by selecting the corresponding option button. Then select the OK command button. When the list of stations returns, the list box will show the stations in the selected order. To exit without changing the sorting method, select the Cancel command button. . Ordering 0 l By Extension 0 By Cjrcuit 0 By Name l OK or CANCEL: When the station lists appear as desired, select the OK command button. To exit from the window without saving changes, select the Cancel command button. The Page Zones window (see previous page) reappears after either of these command buttons is selected. Page 5-71
PROGRAMMING Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 416/832 INSTALLATION & MAINTENANCE Available Devices Individual CO Trunk Individual CO Trunk Individual CO TN& Individual CO TNII~ (-x-j 10.67 CONVERT PORTS: To convert CO trunk or SLI circuits to external paging ports, select the Convert Ports command button (shown in window on page 5-70). The window shown above appears. . EXTERNAL PAGE PORTS/AVAILABLE DE- VICKS: To convert an available device to an exter- nal paging port, locate the desired device on the Available Devices list and select it. It will automati- cally appear on the External Page Ports list. There can be up to nine external page ports. 0 DELETE: To delete an external paging port and convert it back to its original use (trunk or single-line circuit), select the desired port in the External Page Ports list box and then select the Delete conunand button. It will move back to the available devices list for the appropriate type of device. l OK: When programming is complete, select the OK command button to return to the Page Zones pro- gramming window (shown on page 5-70). 10.68 EXIT: When all page zone programming is fin- ished, select the Exit command button. A window ap pears that asks “Perform Update to Database?” To up date the database and exit to the Applications Menu window, select Yes. Or, select No to exit without saving any changes. To return to the Page Zones programming window, select the Cancel button. Page 5-72
lNTER-TELPRAcTIcES IMI4GM.X 416/832 INSTALLATION & -ANCE PROGRAMMING Issue 1. November 1994 Actions setup Exit Belays 03- Unknown Relay Tenant Group 1 Available Relay l)q~~ Power-Fail Rela G. RELAY PROGRAMMING @CLAY) 10.69 Matrix Card and Expansion Card relays can be designated for external paging, night switch (which is activated when the system or associated tenant group is placed in night mode), power-fail, or signal device re- lays. Relay 1 is preprogrammed as the power-failure signal device and cannot be changed. The programplan- ning sheet is in Figure 5-14 on page 5-215. 10.70 To program relay functions, select Relay Pro- gramming from the System-Wide Features menu or en- ter the RL,AY command. The window shown above ap pears. 10.71 RELAYS and AVAILABLE RELAY TYPES: To program the relay type (for relays 02 through 08), move the highlight bar to the desired relay number in the Relays list box and select it. The highlight bar will auto- matically move to the Relay Types list box. Scroll to and select the desired type of relay. The selected relay type will automatically appear next to the relay number in the Relays list. NOTE: Once a relay type has been programmed, it can- not be made into an“Unknown Relay Type.” If the relay is assigned a function, but no further programming is done, it is considered “unused” by the system. 10.72 TENANT GROUP: If Night Switch Relay is selected, a tenant group must be assigned to the relay. The following window appears which permits you to make the necessary assignment. Enter the desired tenant group number and select the OK command button to continue progr amming. If you wish to change the tenant group designation for an existing relay, highlight that relay in the Relays list box and then select the Tenant Croup command button to gain access to this window. I , 4 Tenant Group: L-l 10.73 EXIT: When all relay programming is finished, select the Exit command button. Awindow appears that asks “Perform Update to Database?” To update the data- base and exit to the Applications Menu window, select Yes. Or, select No to exit without saving any changes. To return to the Relay programming window, select the Cancel button. Page 5-73
PROGRAMMING INTER-TELPRACTICES Issue 1, November 1994 IMX/GMX 416/832 INST4L,LATION 8z MAINTENANCE Forwarding Paths 005 006 007 008 009 H. SYSTEM FORWARDING (SFWD) 10.74 When System Forwarding is selected from the System Wide Features menu (or the SFWD command is entered), the programming window shown above ap pears. It is used for assigning forwarding points to the system forwarding paths. Stations can then be pro- grammed to use the forwarding paths in the window shown on page 5-41. A program planning sheet for this window is located in Figure 5-15 on page 5-216. 10.75 FORWARDING PATHS: Up to 200 unique forwarding paths can be programmed in a standard sys- tem (up to 400 in an expanded system). To program a forwarding path, highlight the desired path number in the list box and press the SPACE BAR. The following window appears. path Description: Forwarding Point 1: I Forwarding Point 2: II Forwarding Point 3: II Forwarding Point 4: I 10.76 Each forwarding path can have a distinctive de- scription (of up to 20 characters) and four forwarding points. The forwarding points can be stations, voice mail ports, or hunt groups. l PATH DESCRlPTION: Select this text box to en- ter the name of this forwarding path. l FORWARDING POINT(S): Up to four forwarding pointa can be programmed. To enter a forwarding point, select the appropriate text box and enter an ex- tension number or hunt group pilot number (or hunt group number HXX). Or, press the F2 key while in one of these three entry boxes to display a list of sta- tions and hunt groups. Select the desired station or hunt group by highlighting it and pressing the SPACE BAR. OK or CANCEL: When finished programming the forwarding paths, select the OK command button or press RETURN. To exit to the System Forwarding window without selecting a station, select the Can- cel command button. 10.77 EXIT: When finished programming station information, select the Exit. Awindow appears that asks “Perform Update to Database?” To update the database and exit, select the Yes button. Or, select the No com- mand button to exit without saving any changes. To re- turn to the System Forwarding programming window, select the Cancel button. Page 5-74
INTER-TELPRACTICES IMX/GMX 416/832 INSTALLATION & MAINTENANCE PROGRAMMING Issue 1, November 1994 &tions atup Exit Number of Displayed Speed Dial Numbers: l2E-l Speed Dial Number Programming Station: Eiirl Number of Digits in Bin Number: 0 3 System Speed Dial Numbers Tenant # Name Number “...:.:.:.:.:.:.:.:.:.~.....:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:.:...:.:.:.:...~.~.....:.: . . . . . . . . . . . . . . . . . . . . . . . . . . ‘..cc:.c:’ ?!,.:. .““““‘5”“““i”.‘.’ -vc. :.:.:.~.‘.‘.~.:.::::“““““““‘~‘~‘~:~~~:~:.:..~ . . . . I . ..C.......... .y.> .,.....,..... :.yA:.~.~.,.,.,.,.,.,.,.,.........,.,... . . . .,. .,. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ., Y... . ~:~“““““.“““~‘. A”“.’ “‘:::::::,:,:::.:~::,:,::~:.‘~““”~”’””~ .‘.‘.““~““““““““’ “““‘~‘~V.‘. A i. . . . . . : : : : : : : : : : : : : : : : : : : : : : . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .,.,. . . . . .A.............,.... ............,, “““‘A &...........I 2::,:: ; ; ~~~::::~~:~~.~~:::~~~~~.:.~.:.:.:.:.:.~.:.:.: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ‘.‘,‘.“‘. ..t ..r . . . . . . . . . .._......,,,,,,.,....,~ . . . . . . . . . .
PROGRAMMING Issue 1, November 1994 INTER-TELPRACTICES IMX/GMX 416/832 INS’IALIATION & MAINTENANCE 10.80 SYSTEM SPEED-DIAL NUMBERS: To program a number, select the desired number in the list box shown on the previous page. The following window appears. Name: -1 Tenant: II NBmber: 0 ok I 0 &Eel NAME: lf desired, select the Name text box and type the desired name up to 16 characters. TENANT If the number is to be used exclusively by one tenant group, select the Tenant text box and type the tenant group’s number. Enter “0” if it is to be used by all tenant groups. NUMBER: Select the Number text box to enter a number of up to 32 digits as described on the pre- vious page. OK or CANCEL: When the name, tenant number, and speed-dial number are correct, select the OK command button. To exit without saving the changes, select the Cancel button. The System Speed Dial window returns. 10.81 NUMBER OF DISPLAYED SPEED-DIAL NUMBERS: To designate how many display speed- dial numbers will be used, select the Number of Displayed Speed Dial Numbers text box and enter the desired number (up to 400). The display numbers will be assigned consecutively beginning with number 000. 10.82 SPEED DIAL NUMBER PROGRAMMING STATION: Select the Speed Dial Number Program- ming Station text box and enter the circuit or extension number of the desired programming station. 10.83 NUMBER OF DIGITS IN BIN NUMBER: The access code (bin number) that users will enter when using speed dialing can be l-3 digits long. To set the length, select the Number of Digits in Bin Number text box and enter the desired number. If single digit num- bers are selected, 10 system speed-dial codes will be available (O-9). Iftwodigit numbers are selected, there can be up to 100 system speed-dial codes (00-99). Three-digit numbers use all codes (000-399 or ooo-499). NOTE: All of the speed-dial locations can have as- signed numbers (and can be used via the Outside System Directory feature), but only those with codes can be dialed using the Speed-Dial feature. For example, with one-digit speed-dial codes, numbers OOO-009 can be speed dialed using O-9, but 010 and higher can only be used through the Outside System Directory feature. 10.84 EXIT: When all system speed dial pro- gramming is finished, select the Exit command button. A window appears that asks “Perform Update to Data- base?” To update the database and exit to the Applica- tions Menu window, select Yes. Or, select No to exit without saving any changes. To return to the System Speed Dial programming window, select the Cancel button. Page 5-76