Inter-Tel Imx/Gmx 416/832 Installation Manual

							FEImmEs Issue 1. November 1994 INTER-TELPRACTICES 
lMX/GMX 416/832 INSTALLATION & MAINTENANCE 
7. AUTOMATIC CALL ACCESS 
(KEYSETS ONLY) 
7.1 This feature allows a keyset user to determine the 
way incoming calls are answered. Feature codes are en- 
tered by the users to select the type of call access. The 
four variations are as follows: 
The user hears intercom dial tone when the handset 
is lifted and must press a call or individual trunk key 
(or the ANSWER key) to access an outside call, or 
press the IC key to access an intercom call. 
The user can answer ringing intercom calls by sim- 
ply lifting the handset, but outside calls must be an- 
swered by pressing a call or individual trunk key or 
the ANSWER key. (When the system is in the de- 
fault state, all keysets have this type of call access.) 
The user can answer ringing outside calls by lifting 
the handset, but ringing intercom calls must be an- 
swered by pressing the IC key. 
The user can answer any ringing call by lifting the 
handset. If no call is ringing, the user hears intercom 
dial tone when the handset is lifted. (This option is 
the way single-line sets work.) 
NOTE: In any of the above variations, keyset users may 
still receive handsfree intercom calls (if enabled). 
7.2 The selected option determines how all types of 
ringing intercom or outside calls (direct calls, trans- 
ferred calls, recalls, etc.) are answered. Ifmore than one 
call is ringing at the station, the first call received is the 
first answered. 
7.3 When programmed for automatic trunk access, a 
station user with allowed answer, but without ring in, for 
a trunk must always press an individual trunk key (or 
press SPCL and enter the Automatic Trunk Answer fea- 
ture code - 350) to answer a non-ringing call. Trans- 
ferred ringing calls and recalls can be answered by 
lifting the handset. 
7.4 Camped-on calls cannot be answered by simply 
lifting the handset or pressing the SPKR key. For exam- 
ple, a station is programmed to automatically answer 
ringing outside calls, but requires pressing the IC key to 
answer ringing intercom calls. If a private intercom call 
rings in and is immediately followed by an outside call 
ringing in, the display shows the intercom call message and the outside call camps on. The intercom call also 
camps on when the handset is lifted. The user can then 
choose between the camped on calls by pressing either 
the IC key or the call or individual trunk key (or 
ANSWER key). 
7.5 The automatic call access options outlined below 
can be programmed at keyset stations only. Single-line 
sets are already designed to automatically answer ring- 
ing intercom and outside calls by lifting the’handset. 
7.6 lV PROGRAM OUlXDE iXLL ACCES: 
(1) While on hook, press the SPCL key. 
(2) Select the option: 
a. 
b. 
C. 
If you wish to automatically answer ringing 
outside calls by li,Fing the handse4 enter the 
Automatic Trunk Access feature code (360). 
You hear a confirmation tone. 
Ifyou wish to acce+w outside calls by pressing 
the call key, individual trunk key, or 
AhWER key, enter the Cancel Automatic 
Trunk Access feature code (361). You hear a 
confvmation tone. 
To change the current option to its opposite 
(toggle on or ofi, enter the Automatic Trunk 
Access On/Off feature code (374). You hear a 
confirmation tone. 
7.7 To PRoGRAMNlERCObi CALL ACCESS: 
(1) While on hook, press the SPCL key. 
(2) Select the option: 
a. 
b. 
C. 
If you wish to automatically answer ringing 
intercom calls by lifting the hana!ret, enter the 
Automatic Intercom Access feature code 
(362). You hear a confirmation tone. 
Zf you wish to access ringing intercom calls 
bypressing the IC key, enter the Cancel Auto- 
matic Intercom Access feature code (363). 
You hear a confirmation tone. 
To change the cumznt option to its opposite 
(toggle on or ofi, enter the Automatic Inter- 
com Access On/Off feature code (364). You 
hear a confirmation tone. 
Page 4-52  
						

							INTER-TELPRAcTIcE!3 
IM.X/GMX 416/832 INSTALLATION & MAINTENANCY 
8. MUSIC-ON-HOLD AND 
BACKGROUND MUSIC 
8.1 The Music-On-Hold feature not only makes wait- 
ing on hold as pleasant as possible, but it assures the 
holding party that the call is still connected. 
8.2 Keyset users can choose to listen to background 
music by entering the Background Music feature code 
(313)orpressingtheMUSICkey.Theprimaryattendant 
can enable background music for the optional external 
paging speakers by entering a feature code (see page 
4-111). 
83 The system can be equipped with one or two 
optional external music sources for the Music-On-Hold 
and Background Music features. An optional external 
music source can be a customer-provided radio, tape 
player, or other device connected to the Matrix Card 
(MXC) in the equipment cabinet. When a music source 
is installed, Music-On-Hold is enabled by placing the 
MOH straps on the Matrix card in the ON position. It can 
be disabled by placing its straps in the OFF position. If 
music is not desired, the system can be programmed for 
tick-tones or silence on hold. 
NOTE: In some circumstances, there may be broadcast 
restrictions associated with the music heard by callers 
on hold. Check with the music’s original distributor and/ 
or the radio station for copyright and broadcast restric- 
tions concerning Music-On-Hold. 
8.4 Station users can select a music channel that deter- 
mines which of the two music sources they wish to listen 
to when camped onto a system resource, when placed on 
hold by another station, and for keyset background mu- 
sic. The musicchannels are assigned on a station-by-sta- tion basis in the database. Station music channel 
programming can be changed by the user by entering a 
feature code. The music channel used by system Music- 
On-Hold and Paging Speaker Background Music is set 
in the database. 
Keyset: While on hook, press SPCL and enter 
the Background Music Channel Selection fea- 
ture code (318). The music channel will change 
between channels one and two each time the 
code is entered. 
Single-Line Set: Lift the handset, enter the 
Background Music Channel selection feature 
code (318) and hang up. The music channel will 
change between channels one and two each time 
the code is entered. 
8.6 The music channel heard by outside callers is de- 
termined on a trunk group-by-trunk group basis in the 
database. 
8.7 Throughout the instructions in this section of the 
manual, the term “music” refers to the selected option: 
music, tick-tones, or silence, depending on what is en- 
abled. 
8.8 Background music is interrupted for pages. Music 
over keyset speakers is also interrupted for calls, keyset 
programming, and ringing. 
8.9 lvluRN KEYSETBACKGROU. MUSIC ON OR OFF: 
While on or off hook, press the MUSIC key (or 
press the SPCL key and enter the Background 
Music On/Off feature code - 313). If off hook, 
hang up. 
Page 4-53  
						

							FEATURES Issue 1, November 1994 INTEB-TELPBACTICES 
IMX/GMX 416/832 INSTALLWION & MAINTENANCE 
9. SIGNALS AND TONES 
9.1 There are several distinct signals and tones on the 416/832 System. The installer can choose to use these tones 
(pure system tones), or dial tones and busy tones similar to those of the telephone company (standard tones), by select- 
ing an option in the database (see PROGRAMMIN G page 5-69). 
A. RINGSIGNALS 
9.2 The system signals and tones generated by the ringer or keyset speaker are as follows. 
TYPE OF CALL SIGNAL 
Outside call Single long tone every 6 seconds 
Intercom call or off-hook voice mo short tones and a pause 
announce call (repeats for private calls) 
Queue callback A repeating signal of three short 
tones and a long pause 
Recall from transfer or hold A repeating signal of four short 
tones and a long pause 
Reminder message Eight short tones 
B. CALL PBOCESSING SIGNALS 
93 The following signals and tones are heard through the handset or keyset speaker. 
SIGNAL 
Intercom dial tone 
I 
Double tones (called station m m 
receives the same signal) 
ACTION 
Handset lifted or SPKR or IC key pressed. 
Intercom call -repeats for private call or 
call to non-handsfree station; one double 
tone for handsfree call. 
Intercom busy signal - Called station or selected trunk is busy. 
slow repeating tones I I I 
1 I 
(until camp on) 
A repeating signal of four 
ULIULIUUL Called station is in do-not-disturb. 
fast tones and a pause 
Reorder tones - fast tones Number or feature code was not 
(may be four tones or accepted, number did not pass toll 
continuous) restriction, or dialing timer expired. 
System busy signal - reorder 
tones followed by music m All resources are busy, station is 
camped on. 
Single progress tone Feature procedure completed, or 
something needs to be entered. 
Camp-on tone - single Another station has camped on to this sta- 
tone every 15 seconds 
I I I I tion. 
(programmable) 
Message waiting tone - 
A message is waiting at this single-line 
six tones followed by station. 
intercom dial tone after lifting 
the handset or hookflashing 
Page 4-54  
						

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION % MAINTENANCE FEATURES Issue 1. November 1994 
NOTE FOR SINGLELINE SET USERS: When 
the procedures tell you to hookflash, quickly press 
and release the hookswitch. If you press the 
hookswitch to hang up, hold it down until the SL 
Hookflash Maximum timer expires (default value is 
0.7 sewnds); otherwise, the system recognizes it as 
a hookflash. If using an SLI or ESLS, use the 
FLASH key to perform a hookflash. If using an 
HSLS, you do not need to hookflash when using one 
of the programmed feature keys. 
10. INTERCOM CALLS 
10.1 The intercom can be used to place station-to-sta- 
tion calls that can be answered handsfree. Or, it can be 
used to place private (non-handsfree) calls. A station 
user that reaches a busy station can camp on, request a 
callback (queue), leave a message, or use the Off-Hook 
Voice Announce feature (if enabled). Other features that 
apply to both outside and intercom calls, as described 
later in this section of the manual, include placing calls 
on hold, call waiting, call transfer, reverse transfer, and 
call forwarding. 
NOTE: Integrated speakerphones, which allow hands- 
free operation on outside calls and intercom calls, are 
standard on keysets. ESLSs and SLIs do not have speak- 
erphones. 
A. PROGRAMMIN G FOR PRIVATE 
INTERCOM CALLS 
10.2 A station user can place private (non-handsfree) 
intercom calls by pressing the pound (#) key before dial- 
ing the extension number. Or, the station can be pro- 
grammed to always send and/or receive private calls 
using “ring intercom always” or “handsfiee disable.” 
Ring Intercom Always 
10.3 
A station user can always place private calls by 
programming the station with the Ring Intercom Al- 
ways feature code. While this feature is enabled, the 
called party hears repeating double tones and must lift 
the handset (or press the SPKR key or IC key) to answer. 
10.4 
mPROGRAMlXESlMTONmALWwSPLACEPRIKHZ5 
INTERCOMCALLS (RlNGINlERCOMALWwS): 
Keyset: While on hook, press the SPCL key and 
enter the Ring Intercom Always feature code 
(367) or the Ring Intercom Always On/Off fea- 
ture code (377). 
Single-Line Set: Lift the handset. Enter a Ring 
Intercom Always feature code (367 or 377) and 
hang up. 
Keyset: While on hook, press the SPCL key and 
enter the Cancel Ring Intercom Always feature 
code (368) or the Ring Intercom Always On/Off 
feature code (377). 
Single-Line Set: Lift the handset. Enter a Cancel 
Ring Intercom Always feature code (368 or 377) 
and hang up. 
Keyset Handsfree Enable/Disable 
10.6 A keyset 
user can always receive private calls by 
disabling the keyset handsfree answering feature using 
the Disable Handsfree feature code, as described in the 
following paragraph. The keyset user hears repeating 
double tones when receiving an intercom call and must 
lift the handset (or press the SPKR and/or IC key) to 
answer while this feature is enabled. 
10.7 
m PROGRAM mu sziulo~ m ALWAYS ~~cizw PRY 
vAlEmcoMcAILs(KEysETsoNLy): 
While on hook, press the SPCL key and enter the 
Disable Handsfree feature code (310) or the 
Handsfree On/Off feature code (319). 
lo.8 mRESmREl7-LEfL4MXFREEANSIK%RINGFRATURE: 
While on hook, press the SPCL key and enter the 
Enable Handsfree feature code (311) or the 
Handsfree On/Off feature code (319). 
Private Intercom Override 
10.9 
If a keyset station is programmed with the Private 
Intercom Override flag, the user can place a handsfree 
call even if handsfree mode is disabled or ring intercom 
always is enabled. The caller simply presses * or # while 
listening to the repeating ring signal of a private call (see 
the complete procedures for placing an intercom call on 
the next page). This feature will not work for non-hands- 
free message replies, system forwards, or transferred 
calls. 
B. STATION-TO-STATION CALLING 
Receiving Intercom Calls 
lo.10 
TOREC~AN~COMCONA~: 
If you hear a double tone and a call announce- 
ment (hare call), and the SPKR key is lit, re- 
spond handsfree or lift the handset. (Display 
keysets show INTERCOM CALL PROM EX 
XXXX [or user name] to identify the source of 
the call. The source identification remains on the 
display until the user picks up the handset or 
presses the SPKR or IC key.) 
Page 4-55  
						

							FmwuREs Issue 1, November 1994 INTER-TELPRACTICES lMX/GMX 416/832 INSTALLATION & MAINTENANCE 
10.11 
SET.. 
10.12 
If you hear repeating double tones (private call), 
lift the handset, or press the SPKR or IC key to 
respond handsfree. (Display keysets show IN- 
TERCOM CALL FROM FX XXXX [or user 
name] to identify the source of the call. The 
source identification remains onthe display until 
the user answers the call.) 
TORECEIYEANlNlERCObffXLLONASLNGLE-LINE 
When you hear repeating double tones, lift the 
handset. 
TORECElVEATlO-HOLD WATAh’Y 
SlXl7ON: 
When you hear a page announcing that a call is holding 
at your station: 
Keyset: When the IC key is fluttering, lift the 
handset and press the IC key. Or, while on hook, 
press the IC key to speak handsfree. You are con- 
nected to the caller. 
Single-Line Set: Lift the handset and press the 
HOLD key or enter the Individual Hold feature 
code (336). You are connected to the caller. 
Placing Intercom Calls 
NOTE: When placing an intercom call, begin dialing 
before the Dial Initiation timer expires. If the timer ex- 
pires, the system drops the connection and sends repeat- 
ing reorder tones. This prevents a voice channel from 
being tied up accidentally. 
10.13 
To PLACE AN-COM CALL: 
(1) Keyset: 
To 
use the handset: Lift the handset. 
To use the speakerphone: While on hook, 
press the SPKR key or the IC key. The SPKR 
key lights. 
Single-Line Set: Lift the handset. (If the IYIMF 
decoders are busy, you hear silence. Hang up and 
try again.) 
(2) 
If you want to place a private (non-handsfme) 
call to a keyset, press the pound (#) key. 
(3) Dial an extension number. The number can be 0 
for the attendant, a station extensionnumber, or a 
hunt group pilot number. (Display keysets show 
the number dialed.) If you dial too slowly, the In- 
Page 4-56 terdigit timer may expire and you will hear re- 
peating reorder tones. . . 
. 
;i 
a. 
b. 
C. 
d. 
e. 
f. 
g. 
h. If calling a handkjke keyset station, speak 
after you hear a double tone. 
If calling a single-line statio& a hunt group, 
or a keyset with hana5jke disabled, you hear 
repeating double tones until the call is an- 
swered. NOTE: If your station has the Pri- 
vate Intercom Override feature enabled, you 
can press * or # when you are calling a keyset 
station from another keyset and want the call 
to ring through handsfiee. 
I 
If placing a private call, you hear repeating 
double tones until the call is answered. 
If you dial an invalid number you hear 
repeating reorder tones. 
If the called station is busy, you have the 
following options: 
1. 
2. 
3. Hang up and try later. If dialing haru&fke 
(keysets only), press the SPKR key to dis- 
connect. 
Do not hang up, your call camps on. 
When the called station is available, a pri- 
vate call is placed. Refer to paragraph 
10.14 for details. 
Request a busy station callback (queue). 
This is similar to camping on except that 
you hang up and wait for the busy station 
to be available. For more information, re- 
fer to paragraph 10.17. 
If you hear a xpeating signal of four fast 
tones and a pause, the station is in 
do-not-disturb. You can use the Busy Station 
Callback feature or, if enabled on your key- 
set, use the Do-Not-Disturb Override feature 
by pressing SPCL and entering the Do-Not- 
Disturb Override feature code (373). 
If the calledstation is busy, in do-not-tikturb, 
or there is no answeq you can leave a mes- 
sage waiting indication with the station itself 
or with the station’s message center. For de- 
tails, refer to page 4-58. 
If the called station is a busy digital, IMX 1 
12/24&e, or DVK keyset and if all the nec- 
essary conditions for OHVA are enabled, you 
can announce the call using the Off-Hook 
Voice Announce feature. For a complete ex- 
planation of this feature, refer to page 4-61.  
						

							INTER-TELPRACTICES 
IMX/GMX 416/832 INS‘MLLATION & MAINTENANCE FEATURES 
Issue 1. November 1994 
C. INTERCOM CAMP ON AND BUSY 
STATION CALLBACK (QUEUE) 
Camp On 
10.14 When 
a station user calls a busy station or hunt 
group, the system sends a busy signal. The caller can 
wait off hook to camp on (after the Camp-On timer cx- 
pires) and hear music while waitinguntil the called sta- 
tion is available. The system periodically sends call 
waiting signals to the busy station(s). Up to 415 stations 
(831 in an expanded system) can camp on to the same 
extension number. 
10.15 If a station enables do-notdisturb while an in- 
tercom call is camped on, the caller is removed from the 
camped on state and receives do-not-disturb indications 
(see page 4-69). Intercom callers cannot camp on to a 
station that is in do-not-disturb. 
10.16 To CAMP 
ON TO ANEXlENSIONNUMBER: 
If you hear a busy signal when calling an exten- 
sion number and wish to camp on, do not hang 
up. You hear music (if enabled) while camped 
on. When the station is available, a private call is 
automatically placed and you hear repeating 
double tones until the call is answered. 
Busy Station Callback (Queue) 
10.17 
When a called station is busy or in do-not- 
disturb, the caller can request a callback (queue) and 
hang up until the station is available. This can be done 
before or after the call camps on. Each station can have 
only one active queue request at a time. 
10.18 Queue callbacks must be answered before the 
Queue Callback timer expires. If a callback is not an- 
swered, the queue is cancellcd. If the station is busy 
when called back, the queue request is placed behind 
any other waiting queue requests. 
10.19 
To QUEUE A SlXlTON: 
(1) Keyset: When you hear a busy signal or 
do-notdisturb signal (a repeating signal of four 
fast tones and a pause) when calling an extension 
number, press the QUE key (or press SPCL and 
enter the Queue Request feature code - 6) and 
hang up. 
Single-Line Set: When you hear a busy signal or 
do-not-disturb signal when calling an extension 
number, press the ESLS QUE key, or press the 
FLASH key (hookflash) and enter the Queue Re- 
quest feature code (6). Then hang up. 
(2) When the queued station is available, you hear a 
repeating signal of three tones and a long pause.. 
(Display keysets show EXXXXX [or user name] 
IS NOW AVAILABLE.) Lift the handset. A pri- 
vate call is automatically placed to the queued 
station. 
10.20 
lV CANCEL A QUEUE BEQUEST (BEFORE THE 
QUEUED SljqnON BECOMES AVAILABLE): 
Keyset: While on hook, press the QUR key (or 
press the SPCL key and enter the cancel Queue 
Request feature code - 376). 
Single-Line Set: Lift the handset, enter the can- 
cel Queue Request feature code (376), and hang 
UP* 
Page 4-57  
						

							FEATmEs Issue 1. November 1994 INTER-TELPRACTICES 
IMX/GMX 416/832 INS’WLLATION & MAINTKNANCE 
ll. INTER-STATION MESSAGES 
11.1 If a station is busy, there is no answer, or it is in 
do-not-disturb, intercom callers may leave a message 
waiting indication. The called station’s MSG key 
flashes (and display keysets show the message source). 
There are two message options: 
Have the called party return your call. (Display 
keysets show the source of the message.) When the 
called party responds to the message indication, a 
call is automatically placed to your station. 
Leave a message with the called party’s message 
center. 
(Display keysets show that a message was 
left with the keyset user’s assigned message center.) 
When the called party responds to the message in- 
dication, a call is automatically placed to his or her 
message center. 
11.2 To signal that a message is waiting, a called key- 
set’s MSG key flashes and the display shows the mes- 
sage source. ESLSs are equipped with message waiting 
lamps that, if enabled in the database, light when the sta- 
tion receives a message. For single-line sets, a system 
programming option can be enabled that sends six short 
message waiting tones when the user lifts the handset or 
presses the hookswitch. 
11.3 Any station (or hunt group) can be designated as 
the message center for any other station. However, a sta- 
tion cannot be programmed as its own message center. 
11.4 If the designated message center is a voice mail 
system, the voice mail system is called after the Mes- 
sage (At Message Center) timer expires. When the voice 
mail system answers the call, the called party’s “mail- 
box” is automatically dialed. The caller can then leave a 
message in the mailbox. The called party’s MSG key 
flashes and the display shows MESSAGE RECEIVED 
FROM [voice Mail]. 
11.5 Each station user can leave message waiting in- 
dications at more than one station, but only one per sta- 
tion. There can be a maximum of 446 waiting messages 
in a standard system and up to 862 in an expanded sys- 
tem. 
11.6 When a station is forwarded or has system for- 
warding, and a caller leaves a message waiting indica- 
tion after calling the forwarded station, the message 
indication appears at the original station instead of the 
station that received the forwarded call. 
11.7 On display keysets, the messages can be viewed 
in the order they were received and answered as desired. 
A. ~‘V’ING MESSAGES --‘: 
11.8 TOLEWEAbfLCSAGE W~GkMXXlTON: I 
(1) When calling a station, if you hear a busy signal, 
do-not-disturb signal (repeating signal of four 
fast tones and a pause), or the call is not an- 
swered: 
Keyset: Press the MSG key or press SPCL and 
enter the Message feature code (365). 
Single-Line Set: Press the ESLS MSG key, or 
press the FLASH key (hookflash) and enter the 
Message feature code (365). 
(2) To have the called party call you: Hang up or 
press a trunk access key or the IC key to discon- 
nect before the Message timer expires. The sta- 
tion will receive a message waiting indication. 
(Display keysets show MESSAGE RECEIVED 
FROM [your station].) 
To leave the message with the called party’s 
message center: 
Do not hang up. When the Mes- 
sage timer expires, a private call is automatically 
placed to the called party’s message center. (If 
the message center is a voice mail system, the 
called party’s mailbox is automatically dialed 
after the voice mail system answers the call.) 
Leave your message with the message center and 
hang up. The called station receives message 
waiting indications. (Display keysets show 
MESSAGE RECEIVED FROM [message cen- 
ter].) If the message center does not answer the 
call (that is placed after the timer expires), the 
station will still be directed to the message center 
when retrieving the message. 
NOTE: If the station you are calling does not 
have a designated message center or if the station 
happens to be your message center, you will hear 
dial tone immediately after pressing the MSG 
key. The station will receive a message waiting 
indication. 
Silent Messages 
11.9 
Silent messages can be placed while on or off 
hook without making an intercom call to the station. 
11.10 M IJXS’E A SIIJ?.NT MESSAGE 
Keyset: press SPCL or lift the handset and enter 
the Silent Message feature code (378). Then dial 
the extension number of the desired station. 
If off 
hook, hang up. 
Single-Line Set: Lift the handset and enter the 
Silent Message feature code (378). Then dial the 
extension number of the desired station and hang 
UP* 
Page 4-58  
						

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATXON & MAINTENANCE PEA- 
Issue 1, November 1994 
Canceling A Message Waiting Indication That You 
Left 
11.11 
Occasionally, you may wish to cancel a message 
waiting indication that you left before the station user 
responds to the message. If the message was left with the 
station’s message center, you cannot cancel the message 
waiting indication; only the message center can cancel 
the message using the procedure outlined below. 
11.12 
lDCXhWXAMESSAGEYOULEI;T: 
(1) Atyourstation,presstheSPCLkey(FUSHkey 
on single-line sets) and enter the Cancel Message 
feature code (366). (Display shows CANCEL 
MESSAGE ON EXT #I). 
(2) Enter the extension number of the station that has 
the message indication that you wish to cancel. 
You hear intercom dial tone if off hook, or con- 
firmation tone if on hook. (If a message was not 
present at the called station, you hear reorder 
tones). 
B. RESPONDING TO MESSAGES 
Answering Messages 
11.13 TOAhWVER&5SWGESATAKEYSET: 
(1) If your MSG key is flashing (display shows 
MESSAGE RECEIVED PROM EX XXXX [or 
user name]), lift the handset and press the MSG 
key. Depending on how the message was left, an 
intercom call is placed to either the station that 
left the message or your message center. 
NOTE: If, after pressing the flashing MSG key, 
the called station is unavailable (does not answer 
a private call, is busy, or is in do-not-disturb), 
your message key continues to flash (and the dis- 
play indicates a waiting message) unless you im- 
mediately leave a message before hanging up or 
cancel the message after hanging up. The mes- 
sage waiting indications are cancelled automati- 
cally when you are actually connected with the 
called station. 
(2) If the MSG key continues to flash, there is an- 
other message (display shows the next message). 
Repeat step 1. 
11.14 
lDANSWERbiESSAGESATASLh’GGLE-LZNESET: 
(1) ESLS: If your message lamp is lit and/or you 
hear message waiting tones (six tones) after lift- 
(2) 
ing the handset or hookflashing when the station 
is idle, press the MSG key. Depending on how 
the message was left, an intercom call is placed 
to either the station that left the message or your 
message center. 
Other Single-Line Sets: If you hear message 
waiting tones (six tones) after lifting the handset 
or hookflashing when the station is idle, enter the 
Message feature code (365). Depending on how 
the message was left, an intercom call is placed 
to either the station that left the message or your 
message center. 
NOTE: If the called station does not answer, is 
busy, or is in do-notdisturb, you may hang up or 
leave a message at that station before hanging 
up. When the handset is lifted again you will hear 
message waiting tones, and/or the ESLS mes- 
sage waiting lamp will remain lit (unless you left 
a message while attempting to retrieve the mes- 
sage or canceled the message after hanging up). 
The message waiting indications are cancelled 
when you are actually connected with the called 
station. 
If you hear message waiting tones after hook- 
flashing or when the handset is lifted again (or if 
the ESLS message waiting lamp remains lit), 
there is another message. Repeat from step 1. 
Canceling A Waiting Message 
11.15 To CANCEL A MESSAGE WlHOUTANSUZRNGATA 
- 
(I) If the MSG key is flashing (display shows mes- 
sage), remain on hook and press the asterisk (*) 
key. The message is cancelled. 
(2) If the MSG key continues to flash, there is 
another message (display shows the next 
message). Either respond to it or cancel it. 
11.16 
XI CANCEL A MESSAGE UllHOtlTANSWERWGATA 
SINGL,?XlNESET: 
(1) If you receive message waiting tones and/or the 
ESLS message waiting lamp is lit, enter the Can- 
ccl Current Message feature code (379). The 
message is cancelled. 
(2) If you hear message waiting tones after hook- 
flashing or when the handset is lifted again (or if 
the ESLS message waiting lamp remains lit), 
there is another message. Either respond to it or 
cancel it. 
Page 4-59  
						

							INTER-TELPRACTICRS 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE 
Viewing Waiting Messages 
1l.17 
To VL5WRECEIKWMESTAGESATA DISPLWKEYSEE 
(1) If your MSG key is flashing, one or more mes- 
sages are waiting. While on hook, press the MSG 
key repeatedly to view waiting messages. 
(2) 
If ahid you can answer or cancel a message 
while it is displayed. 
Alternate Message Source 
11.18 
The Alternate Message Source feature was de- 
veloped to enable a voice mail system to leave messages 
through a station or hunt group that is designated as its 
alternate message source. When a message is left on the 
voice mail system for a station user that has an assigned 
mailbox, the voice mail unit automatically dials the 
Message feature code (365) and then dials the extension 
number of the called station. The called station receives 
the message waiting indications. Ifit is a display keyset, 
the display shows MESSAGE RECEIVED PROM [al- 
ternate message source] rather than from the voice mail 
circuit. An actual intercom call has not been placed; 
only the message waiting indications are affected. 
When the station user retrieves the message, an inter- 
com call is placed to the alternate message source. 
11.19 ‘ILvo possible applications for this feature are: 
routing messages through a trunk card circuit to allow keysets (other than AIM, digital, or DVK keysets) to use 
DI’h4F tones to retrieve messages, and routing message 
through a hunt group to make efficient use of voice mail 
resources. These applications are described below. 
11.20 
Routing messages through a trunk card cir- 
cuit: 
To achieve this function, an unused single-line cir- 
cuit is programmed as the alternate message source for 
the voice mail circuits and is then programmed to auto- 
matically forward calls to a trunk card circuit that is con- 
nected to the voice mail unit. When a user responds to a 
message left by a voice mail port, the alternate message 
source station is accessed and the call is automatically 
forwarded to the trunk card circuit. This leaves the voice 
mail ports available to receive messages through inter- 
com channels while the trunk card circuit is in use. 
11.21 
Routing messages through a hunt group: To 
make efficient use of multi-port voice mail units, the 
ports are placed in a voice mail hunt group and the voice 
mail hunt group’s pilot number is assigned as the alter- 
nate message source for each of the individual voice 
mail ports. When a user responds to a message left by 
one of the voice mail ports, the pilot number is automati- 
cally dialed and the call circulates through the hunt 
group until a voice mail port is available. Without the al- 
ternate message source hunt group, the call would return 
only to the port that left the message and would not cir- 
culate through the hunt group. 
Page 4-60  
						

							INTER-TELPRACTICES 
IMX/GIk5C 416/832 INS~TION & MAINTENANCE FmmuREs 
Issue 1, November 1994 
I 
I 
12. OFF-HOOK VOICE ANNOUNCE 
(OHVA) 
12.1 The Off-Hook Voice Announce (OHVA) feature 
allows an intercom caller (either single-line or keyset) 
to establish voice contact with the called keyset user, 
even though the user already has a call in progress on the 
handset. The called keyset user can then talk freely on 
both connections, using the handset for the original call 
and the speakerphone for the OHVA intercom call. Note 
that the caller on the handset call will be able to hear the 
OHVA call. 
12.2 A PC Data Port Module (PCDPM) must be 
installed on digital keysets to provide the secondary 
voice path needed for the OHVA feature. The IMX 12- 
and 24line keysets and Inter-Tel/DVK keysets do not 
require any additional equipment. 
123 The OHVA feature must be enabled in the data- 
base. When the system is in the default state, the system 
flag for this feature is enabled. Each digital keyset, IMX 
12/24&e keyset, and DVK keyset can be programmed 
for placing and/or receiving OHVA calls, and each 
eight-line keyset and single-line set can be programmed 
forplacing OHVA calls, as desired. (Eight-line keysets 
and single-line sets camtot receive OHVA calls since 
they do not have secondary voice path circuitry.) For ex- 
ample, all attendants may be allowed to make, but not 
receive, OHVA calls, while all other stations are al- 
lowed to receive, but not place, OHVA calls. Any com- 
bination is available through database programming. 
12.4 OHVAcalls cannot be processed if the secondary 
voice path or the speakerphone of the called keyset is not 
available. This occurs when the keyset has a different 
OHVA call in progress, has an active data call in prog- 
ress, is on an active handsfree intercom or outside call, 
has handsfree disabled, has a headset enabled, or is in 
do-not-disturb. Also, OHVA calls are not possible if the 
caller is placing a forced private intercom call. 
12.5 
To PLACE AN OFF-HOOK VOICE ANNOUNCE CALL: 
(1) When an intercom call is placed to a busy 
OHVA-enabled keyset, do not hang up. You hear 
busy signals until the Camp-On and OHVA 
Screening timers expire. (If you hear music after 
the Camp-Cht timer expires, conditions for an 
OHVA call were not met and you are camped-on. 
See page 4-57.) 
(2) When the OHVA Screening timer expires (and if 
the keyset’s secondary voice path is available), 
you are automatically connected to the called 
party’s speakerphone. 12.6 
To PLACE AN OFF-HOOK VOICE ANNOUNCE CALL 
(a U!llHDSS/BLF UA?IlX ONLY): 
NOTE: This method can only be used if the database 
has been programmed to allow keysets with attached 
DSS/BLP Units to bypass the CampOn and OHVA 
Screening timers. See page 5-54 in PROGRAMMING. 
This is a useful option for attendant stations. 
(1) When an intercom call is placed (using the DSS/ 
BLF key) to a busy OHVA-enabled keyset, do 
not hang up. 
(2) Press the DSWBLF key for that keyset again. If 
the keyset’s secondary voice path is available, 
you are immediately connected and may speak. 
12.7 
lV RECENE AN OFF-HOOK VOICE ANNOUNCE CAU 
(OHVA-ENABLED K&QSElS Om: 
(1) While on a call using the handset, you hear a 
camp-on tone (display shows CALL AN- 
NOUNCE FROM RX XXXX [or user name]). 
Do nothing. When the OHVA Screening timer 
expires, you hear a double tone (display shows 
INTRRCOM CALL FROM EX XxXx [or user 
name]). You are connected with the intercom 
caller via the speakerphone. Your original call 
remains connected on the handset. 
NOTE: If you press the MUTB key while speak- 
ing to the caller on the speakerphone, the handset 
microphone will be muted and the caller on the 
handset will not hear the OHVA call. Press 
MUTE again to enable the handset. 
(2) To terminate the 
OHVA call: Press the lit 
SPKR key or have the OHVA caller hang up. If 
you terminate the original call by hanging up the 
handset, you remain connected to the OHVAcall 
in the handsfree intercom mode. 
12.8 
lV EL&X AN OFF-HOOK VOICE ANNOUNCE CALL 
(OHKA-ENABLED KEYSEm ONLY): 
(1) While on a call using the handset, you hear a 
camp-on tone (displays CALL ANNOUNCE 
FROM BX XxXx [or user name]). To cause the 
intercom call to camp on, press the SPKR or 
DND key. The IC key flashes. 
(2) If you wish .to send do-not-&turb signals to the 
camped-on call, press the DND key two more 
times if the DND key was used in step 1, or press 
the DND key once if the SPKR key was used in 
step 1. 
Page 4-61