Inter-Tel Imx/Gmx 416/832 Installation Manual

							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
Actions Setup Exit 
Reminder Messages 
DND Messages 
02 STAFF MEETING 
03 SALES MEETING 
04 CANCEL MEETING 
05 APPOINTMENT 
06 PLACE CALL 
07 CALL CLIENT 
08 CALL CUSTOMER 
09 CALL HOME 
10 CALL CORPORATE 
02 IN MEETING UNTIL 
03 IN MEETING 
04 ON VACATION ‘TIL 
05 ON VACATION 
06 CALL ME AT 
07 CALL ME AFI’ER 
08 AWAY AT 
09 ON BREAK 
10 OUT OF TOWN ‘TIL 
B. DND AND REMINDER MESSAGES 
(MEfW 
10.13 You can reprogram any or all of the 20 reminder 
message displays and Do-Not-Disturb messages 02-20 
with a new message of up to 16 characters. 
(Do-not-disturb 01 message cannot be changed). The 
program planning sheet is in Figure 5-9 on 
page S-205. 
The default messages are as follows: - - 
10.14 When you select DND and Reminder Messages 
from the System-Wide Features menu or enter the 
MESG command, the programming window appears as 
shown above. 
10.15 REMINDER MESSAGES or DND MES- 
SAGES: 
Scroll through the desired list box until the 
message to be reprogrammed is highlighted When the 
RJMINDERMESSAGESi 
01 Meeting 
02 staff Meeting 
03 Sales Meeting 
04 CancelMeeting 
OS Appointment 
06 Flacecau 
07 CallClient 
08 CallCustomer 
09 CalIHome 
10 Call Corporate 11 Call Engineering 
12 Call Marketing 
13 call Aaxunting 
14 CancelDND 
15 caWelcaurWD 
16 T&e Medication 
17 Make Reservation 
18 Review Schedule 
19 Lunch 
20 Reminder 
message is select& a smaller window appears in the 
middle of the screen as shown below. Type any 16char- 
acter message in the text box and select the OK com- 
mand button. Or select the Cancel command button to 
leave the message unchanged. 
Do-NOT-DImB MESSAGES: 
01 Do-Not-Disturb 11 OlltofOf5ce 
02 In Meeting Until 12 Out Until 
03 InMeeting 13 With a Client 
04 On Vacation ‘Til 14 WithaGuest 
05 On Vacation 15 With a Patient 
06 ChUMeAt 16 Unavailable 
07 CaUMeAfter 17 InConference 
08 Away At 18 Away From Desk 
09 OnBreak 19 GoneHome 
10 Out Of Town ‘Til 20 Out To Lunch 
Message: 
10.16 EXIT: When finished programming, select the 
Exit command button. A window appears that asks 
“Perform Update to Database?” To update the database 
and exit to the Applications Menu window, select Yes. 
Or, select No to exit without saving any changes. To re- 
turn to the DND and Reminder Messages programming 
window, select the Cancel button. 
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							PROGRAMMING 
Issue 1, November 1994 INTER-TELPRACTICES 
I.MX/GMX 416/832 INSTALLATION & MAINTENANCE 
Actions &tup Exit 
Extension Programming ‘&ye 
Selected Name/Number of Item 
(F) (C) (-xi-j 
C. EXTENSIONS, USERNAMES, AND 
FEATURE CODES (EXTJ 
10.17 
To reprogram station extension numbers, hunt 
group pilot numbers, trunk group access codes, or fea- 
ture codes, select Extensions, Usemames, and Feature 
Codes from the System-Wide Features menu or enter 
the EXT command. The programming window appears 
as shown above. 
10.18 Make a list of feature codes, extension num- 
bers, hunt group pilot numbers, and trunk group access 
codes, as well as names and descriptions for the users, 
hunt groups, and trunks. The program planning sheet in 
Figure 5-10 on page 5-207 lists the default values of all 
the extensions, hunt group numbers, trunk group access 
codes, and feature codes. 
10.19 To make a station or trunk group inaccessible to 
users, remove the extension number/access code using 
the Extensions, Usernames, and Feature Codes window. 
Without an access code, the trunk group or station can- 
not be accessed by the station users by entering a feature 
code. However, the trunk group can still be assigned to 
an individual trunk group key. 
10.20 EXTENSION PROGRAMMING TYPE 
This list box allows you to choose one of the following 
programming areas. When you select the desired op- 
tion, the bottom list box shows the available stations, 
hunt groups, trunk groups, or feature codes. 
Highlight- 
ing 
one of the items in the lower list box, causes the cur- 
rent value of that item to appear below the list box. (For example, if the first station is highlighted, the circuit 
number, description, and extension number appear.) 
When the item is 
select4 the following window ap 
pea=. 
Qescription: 71 
I I 
’ I 
User Name: 
I (7]I 
0 Stations: Enter the extension number, user’s full 
name (description), and abbreviated user name for 
the station. If you wish to see a list of available ex- 
tension numbers, press F2. When finished, select the 
OK command button. Note that “dual” keyset cir- 
cuits will not have a default extension number as- 
signed to the “B” station. (For example, l.lA would 
be extension 100, but l.lB would not have a default 
extension number.) Dual keysets circuits are pro- 
grammed in the System Configuration window 
shownonpage5-171.IfanAttendantComputerCon- 
sole will be used on the system, enter the user name 
with the last name first, followed by a comma and 
the first name (e.g., Smith, John). This will allow the 
Attendant Computer Console directory 
to sort the 
names alphabetically by last name. 
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							INTER-TELPRACTICES 
IMX/GMX 416/832 INSTALLATON & MAINTENANCE PROGRAMMING 
Issue 1, November 1994 
l Hunt Groups: Enter the pilot number (extension), 
the hunt group name (description), and abbreviated 
username. If you wish to see a list of available exten- 
sion numbers, press F2. When finished, select the 
OK command button. 
l ‘Ihnk Groups: Enter the access code (extension), 
the description of the trunk, and an abbreviated trunk 
name (user name). If you wish to see a list of avail- 
able extension numbers, press F2. When finished, 
select the OK command button. 
0 Features: Enter the feature code (extension). If you 
wish to see a list of available extension numbers, 
press F2. When finished, select the OK command 
button. 
10.21 The feature codes and extension numbers are 
preset to carefully selected default values. Changing the 
codes or numbers can cause existing assignments to be 
erased. For example, if 300,305, and 306 are assigned as 
feature codes and you attempt to assign 30 as another 
feature code, 30 would not be accepted, because 3 and 0 
make up part of existing codes. Instead, a warning will 
appear, as shown below. You can then choose to make 
the change and erase the conflicting codes (override), or 
cancel the change and select another code. 
WARNING The requested extension conflicts 
with the following extensions: 
300FEDa 
305 FE Reminder Messag 
306 FE Cancel Reminder 
307 FE System Directory - IC 
308 FE System Directory - Gut 
10.22 The abbreviation FE in the example above indi- 
cates that the number is a feature code. Additional ab- 
breviations that may appear include ST for stations, HG 
for hunt groups, and TG for trunk groups. 
10.23 SET EXTENSIONS: To batch load extension 
numbers, hunt group pilot numbers, or trunk group num- 
bers, highlight the desired line in the Extension Pro- 
gramming Type list box and then select the Set Ext com- 
mand button. The following window appears. Extension List 
(Clear] 
fick List 
02.02 -station undet%lrd 
02.03 -station Undofined 
02.04 -Station Undetinrd 
m 
[pq 
Beginning Extension: Press F2 for List 
of Extensions 
0 BEGINNING EXTENSION: Begin programming 
by entering the Beginning Extension number in the 
text box at the bottom of the window. This will be the 
extension number assigned to the first station, hunt 
group, or trunk group in the Extension list. (If you 
wish to select from a list of available extensionnum- 
hers, press F2. When the list box appears, scroll to 
the desired number and select the OK command but- 
ton. Or, select the Cancel command button to return 
to the Set Extensions window.) 
0 EXTENSION LIST/PICK LIST: The Pick List 
box contains a list of stations, hunt groups, or trunk 
groups that do not have assigned numbers. Scroll 
through the Pick List box to find the entries for 
which you wish to assign numbers. Locate and select 
the entries (by pressing the SPACE BAR) in the de- 
sired order to move them to the Extension List box. 
The first entry will be assigned the BeginningExten- 
sion number shown in the text box. All others will be 
assigned numbers in consecutive order as they ap 
pear in the Extension list box. For example, if the be- 
ginning extension is 100, and three stations are 
selected, the first station will be extension 100, the 
second will be 101, and the third will be 102. 
l CLEAR LIST: To clear the Extension List, select 
the Clear List command button. 
l OK/CANCEL: To leave the window without saving 
any changes, select the Cancel command button. 
When all programming appears as desired, select the 
OK command button. 
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							PROGRAMMING 
Issue 1, November 1994 INTER-TELPRACTICES 
IMx/GMX 416/832 INSTALLATION & MAINTENANCE 
10.24 CIXAR EXTENSION: 
To erase several ex- 
tension numbers, hunt group pilot numbers, or trunk 
group numbers, highlight the desired line in the Exten- 
sion Programming Type list box and then select the 
Clear Ext command button. The following window 
appears. 
Esension List 
02.04 ‘Station Undefined 
Pick List 
0 
[S] 
l SORT: To sort the entries and list them numerically 
by extension number or circuit number, or to list 
them alphabetically by name, select the Sort com- 
mand button. The following window appears. 
Choose the desired sorting method by selecting the 
corresponding option button. Then select the OK 
command button. When the list returns, the list box 
will show the entries in the selected order. To exit 
without changing the sorting method, select the 
Cancel command button. 
- Ordering 
0 l By &tension 
0 By Circuit 
0 By Name 
0 EXTENSION LIST/PICK LIST: The Pick List 
box contains a list of stations, hunt groups, or trunk 
groups that have assigned numbers. Scroll through 
the Pick List box to find the entries for which you 
wish to erase numbers. Scroll to the entries and 
select them (by pressing the SPACE BAR) to move 
them to the Extension List box. 
0 ALL 
or NONE: To include all entries in the Exten- 
sion List box, select the All command button. To 
clear the Extension List, select the None command 
button. 
l OK/CANCEL: To leave the window without saving 
any changes, select the Cancel command button. 
When all programming appears as desired, select the 
OK command button. 
10.25 EXIT: When finished programming, select the 
Exit command button. A window appears that asks 
“Perform Update to Database?” To update the database 
and exit to the Applications Menu window, select Yes. 
Or, select No to exit without saving any changes. To re- 
turn to the Extensions, Usemames, and Feature Codes 
programming window, select the Cancel button. 
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							INTER-TELPRACTICES PROGRAMMING 
IMX/GMX 416/832 INSTALLATION % -ANCE Issue 1. November 1994 
D. HUNT GROUPS (HUNT) 
10.26 
Several items must be determined before pro- 
gramming hunt groups, as follows. Refer to Figure 
5-11, page 5-212, for a program pl* sheet that lists 
hunt groups. Refer to page 4-16 in m for more 
details. 
0 
I 0 
Stations: Prepare a list of up to 3Q $unf groups (40 in 
expanded systems) and the stations to be included in 
them. Each hunt group can have as many stations as 
desired, providing the system-wide total does not 
exceed 680 stations (800 in expanded systems) as- 
signed to hunt groups. Ifdesired, a station can appear 
more than once in a hunt group list. A station can 
also be in more than one hunt group. 
Hunt group de’scriptions and names: Descriptions 
can contain up to 20 characters and hunt group 
names can contain up to seven characters. 
Ring order: Determine whether the calls are sent to 
the stations in all-ring, linear, or distributed order. 
All-ring order means that the call rings at all stations 
in the hunt group simultaneously. Linear order 
means that the call is sent to the first station on the 
list and moves down the list until it reaches an avail- 
able station. With distributed order, the call is sent to 
the station that appears on the list after the last sta- 
tion to receive a call (even if the call was not an- 
swered). 
Voice mail hunt group: Indicate if the hunt group 
contains all single-line circuits that have been desig- 
nated as voice mail ports. 
Voice computer group/Automated attendant 
hunt group: 
Indicate if the hunt group contains only 
single-line circuits connected to a voice mail com- 
puter. Voice computer groups can also be pro- 
grammed as automated attendant hunt groups. 
- Voice Computer Hunt Group: The single-line 
station circuits in this group are connected to 
voice mail computers. 
- Voice Computer Automated Attendant Hunt 
GIWP: The single-line circuits in this 
group are 
connected to a voice computer that uses them as 
automated attendants. 
Overflow and announcement stations: A hunt 
group can have an overflow station and/or up to 
three announcement stations. If a call rings in 
directly to the hunt group and is not answered before 
the hunt group Announcement timer expires, the call 
automatically transfers to the announcement sta- 
tion(s). If a call is transferred to the hunt group and is 
not answered before the hunt group Overflow timer 
expires, the call automatically transfers to the over- 
flow station. Do not include these stations in the hunt 
group distribution list. 
- Overflow and announcement stations can be us- 
er-operated stations or hunt groups, or they can 
be playback devices that answer calls and auto- 
matically return the calls to the hunt group. 
- If an overflow station is a playback device, you 
can determine the number of times calls will be 
permitted to return to the overflow station (over- 
flow count). The overflow count can be 1-127, 
unlimited (-l), or 0 (to bypass the overflow sta- 
tion). 
Hunt group supervisor: Each group can have one 
display keyset assigned as a hunt group supervisor. 
The assigned supervisor has the option of using the 
Station Monitor feature code to monitor an active 
outside call of any station in the hunt group. 
10.27 Select Hunt Groups in the System-Wide 
Features menu or enter the HUNT command to program 
the hunt groups. The window appears as shown on the 
next page. 
Page S-61  
						

							PROGRAMMING 
Issue 1, November 1994 INTER-~PRACTICES 
IM7VGM.X 416/832 INSTALLATION & MAINTENANCE 
Actions setup Exit 
Hunt Groups Hunt Group Station List 
H3 2002 
H4 2003 
H5 2004 
H6 2005 
H7 2006 
H8 2007 
H9 2008 
1 HlO 2009 
191 
n Voice Mail Hunt Group 
q Voice Qwuter Group 
0 Automated Attendant Hunt Group 
--- 
I Dial Rules 1 1 Recall Dest. 1   
f 
--- 
[ &ounce ] [ Qverflow J [ Timers J pick List 
~~~~~~~~~~~ + 
33x . . . . . . . . . . . . . . . . .:..A.::% a... :.. ..:$ . . . . . . . . . . . . :.:.:.:.: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .: 
1001 01.02 -Station Undefined 
1002 01.03 -Station Undefined 
1003 01.04 ‘Station Undefined 
1004 01.05 ‘Station Undefined 
1005 01.06 ‘Station Undefined 
1006 01.07 ‘Station Undefined 
I+1 
10.28 HUNT GROUPS: Begin programming by 
highlighting the desired hunt group number in the Hunt 
Groups list box. If you seZecr the highlighted line, a 
smaller window appears as shown onthe next page to al- 
low you enter extended data. If you do not select it, but 
leave it 
highlighted, the other boxes in this window can 
be used to program other aspects of that hunt group as 
described below. 
10.29 HUNT GROUP STATION LIST/PICK 
LIST: These list boxes are used for placing stations in 
the hunt group list or removing stations from the list. 
The stations should be programmed in the order in 
which calls will circulate through the hunt group. To 
place a station in the list, scroll to the desired position in 
the Hunt Group Station List (the location of the high- 
light bar indicates where the station will be included in 
the list). Then scroll through the Pick List box to locate 
the station to be added and select it. It moves to the Hunt 
Group Station List box above the station that is high- 
lighted in the station list box. Continue locating and 
selecting stations in the desired order until the list is 
complete. To remove a station from the list, highlight 
and select it in the Station List. 
1030 CLEAR: If you wish to clear the Hunt Group 
Station List, select the Clear command button. 
10.31 VOICE MAIL HUNT GROUP/VOICE 
COMPUTER GROUP: To designate the hunt group as 
a voice mail hunt group or voice computer hunt group, 
highlight the desired check box and press SPACE BAR 
to place an X in the box. The following warning appears. 
If you do not want to change the hunt group, select the 
Cancel command button. To make the hunt group a 
voice mail or computer hunt group, select the OK com- 
mand button. You can also assign dial rules and a recall 
destination as described on the next page. 
All keysets in the station list will be 
deleted, and all SL sets will be flagged as 
voice mail ports, Continue? 
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							INTER-TELPRACTICES 
IMX/GMX 416/832 lNST4LLATION & MdN?-ENANCE PROGRAMMING 
Issue 1. November 1994 
10.32 If you later remove the voice mail designation 
from the hunt group, the following window appears: 
3 
77 
All SL sets will remain flagged as 
. 
voice mail ports, Continue? 
(Ok) (cancel] 
10.33 AUTOMATED A’ITEN-DANT HUNT 
GROUP: 
Ifthe hunt group is flagged as a voice comput- 
er group, the Automated Attendant Hunt Croup check 
box is available. Check this box if the stations in the 
voice computer hunt group will serve as automated at- 
tendants. 
10.34 
DIAL RULES: When you select this command 
button, the following window appears. Enter any com- 
bination of specific digits and/or preset dial rules, as de- 
scribed below. Separate the numbers with commas (for 
example: 1,3,12). The Reference list box contains a list 
of all available dial rules. (For complete definitions of 
the dial rules, refer to page 4-21 in FEQVRES.) When 
finished, select the OK command button. Or, select the Cancel command button to exit without changing the 
dial rules. 
l Specific digits: If the system must dial specific dig- 
its, such as a control or command code, enter those 
digits surrounded by quotes (for example: “*l”). 
l Preset dial rules: Enter one or more of the preset dial 
rule numbers, shown in the chart below, without us- 
ing quotes (for example: 1,2,3). 
Dal Rules 
Beference 
DIAL 1 IC-TO-VOICE COMPUTER CALL 1 CO-TO-VOICE COMPUTER CALL 
RULE 
1 
Originating station’s intercom number 
No code sent 
2 
Originating station’s intercom number No code sent 
3 
Intercom number of last non-voice mail station to Intercom number of last non-voice mail station to 
forward the call if a chain of stations is forwarded to forward the call if a chain of stations is forwarded to 
voice mail or voice mail transfer mailbox number voice mail or voice mail transfer mailbox number 
0 
Intercom number of the first non-voice mail station Intercom number of the first non-voice mail station 
in a chain of stations that is forwarded to voice mail in a chain of stations that is forwarded to voice mail 
5 Intercom number of the originating station or its set- No code sent 
retarial interce’pt statiod 
6 
Originating station’s ‘intercom number No code sent 
7 
Receiving hunt groups or voice mail group number Receiving hunt group or voice mail group number 
8 Originating station’s tenant group number No code sent 
9 
Originating station’s department number No code sent 
10 lf system is in day mode = 1; If in night mode = 0 If system is in day mode = 1; If in night mode = 0 
11 No code sent Account code, if entered 
12 Intercom call: code = 1 Outside call: code = 2 I I 19 1 No code sent 1 Number of calls waiting ahead of this call I I 14 1 No code sent 1 The number of times this call has been sent through 
15 
the hunt group 
Intercom number of the station that received a recal- No code sent 
1 ling transferred (even if the station is forwarded) 1 
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							PROGRAMMING 
Issue 1, November 1994 INTJIR-TELPRACTICES 
IMX/GMX 416/832 INSX4LLATION & MAINTENANCE 
10.35 RECALL DESTINATION: When you 
select 
this command button, the following window appears. 
Enter the extension or circuit number of the station that 
will serve as the recall destination for this voice comput- 
er hunt group. When finished, select the OK command 
button. Or, select the Cancel command button to exit 
without changing the recall destination. 
Recall Destination: 
I 
(ok) (7) 
10.36 ANNOUNCE: To assign announcement 
stations to the hunt group, select the Announce com- 
mand button and refer to the window shown on page 
5-65. 
10.37 OVERFLOW: To assign an overflow station to 
the hunt group, select the Overflow command button 
and refer to the window on page S-66. 
10.38 TIMERS: To program the timer for the hunt 
group, select the Timer command button and refer to the 
window on page 5-65. 
10.39 EXIT: When finished programming, select the 
Exit command button. A window appears that asks 
“Perform Update to Database?” To update the database 
and exit to the Applications Menu window, select Yes. 
Or, select No to exit without saving any changes. To re- 
turn to the Hunt Croups programming window, select 
the Cancel button. 
Hunt Group Extended Data Window ._ 
. . 
; 
lb.40 
./i’ 
When you select a hunt group from the Hunt 
Group list box shown on the previous page, the follow- 
ing window appears. 
10.41 HUNT NAME: Select the Hunt Name text box 
and enter the name for the hunt group (up to seven char- 
acters) that will appear on keyset displays for calls asso- 
ciated with the hunt group. 
10.42 DESCRIPTION: To enter a descriptive name 
for the hunt group (such as Field Service, or Order Proc- 
essing), select the Description text box and type the de- 
sired name with up to 20 characters. 
10.43 SUPERVISOR: A station can be assigned as 
the hunt group supervisor for monitoring purposes. To 
assign a supervisor to the hunt group, select the Supervi- 
sor text box and type the supervisor’s station circuit or 
extension number. 
10.44 HUNT 
GROUP SEARCH TYPE: To deter- 
mine whether the hunt group will receive calls in linear, 
distributed, or all-ring order, select the desired option 
button. The selected button will have a dark circle in the 
center. (Voice mail/computer hunt groups are always 
linear and cannot be changed.) 
I 
10.45 OK: When finished, select the OK command 
button to return to the Hunt Croups programming win- 
dow. If you have changed the search type to or from “all 
ring” and there is currently a call ringing or camped on at 
the hunt group, a warning window will appear. If you 
select the OK button, those calls will be disconnected. If 
you select Cancel, the Extended Data screen reappears 
to allow you to change the type back or try again. 
Hunt Name: 
I De-scription: 
I 
&pervisor: 
I I 
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							INTER-TEL PRACTICES 
IMX/GMX 416/832 INST4LLATION & -ANCE PROGRAMMING 
Issue 1, November 1994 
&Jo Answer Advance: I 18 sec. Default 18: Range 3-255 
_Announcement: 11 sec. Default 18: Range lo-255 
&-erflow: 
I 72 sec. Default 72: Range lo-255 
Timer Programming Window 
10.46 
TIMER% When you select the Timer com- 
mand button shown on page S-62, the window above is 
displayed. To change the timer values, select the desired 
text boxes and type the new value. The timer functions 
are as follows: 
0 No Answer 
Advance Timer: This is the length of 
time a call can remain unanswered at a hunt group 
station before moving to the next station in the hunt 
group. 
0 Announcement Timer: This determines how long a 
direct ring-in call will remain unanswered before be- 
ing automatically transferred to the hunt group’s 
announcement station(s). 
l Overflow Timer: This determines how long a trans- 
ferred CO call will circulate through the hunt group 
(unanswered) before being automatically trans- 
ferred to the hunt group’s overflow station. 
10.47 DEFAULT: To set all three timers to default 
values, select the Default command button. 
10.48 OKz When the timers have been programmed 
as desired, select the OK command button. 
AMouIlce 1;: 
Announcement Station Data Window 
10.49 ANNOUNCEMENT STATIONS: When you 
select the Announce command button shown on page 
5-62, the window below is displayed. To assign up to 
three announcement stations for the hunt group, select 
the text box(es) and enter the desired intercom number 
or pilot number. (If a hunt group is assigned as the 
amrouncement station, there can be only one announce- 
ment station. If individual stations circuits are assigned, 
there can be up to three announcement stations.) 
Announcement stations receive calls in numerical or- 
der. Therefore, enter the extension numbers in the order 
you wish to have the announcement stations accessed. 
10.50 ANNOUNCEMENT TYPES: To determine 
whether the announcement stations are user stations 
(stations or a hunt group) or playback devices, select the 
desired option button. 
10.51 OK: When programming is complete, select 
the OK command button to return to the Hunt Croup 
programming window. 
r 
Announcement lJpes -- 
0 l Station Devices 
Announce 2: 
0 Playback Devices 
I 
Announce 3: 
= [p-j 
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							PROGRAMMING 
Issue 1, November 1994 INTER-TELPRACTICRS 
IM.X/GMX 416/832 INSTALLATION & MAINTENANCE 
Overflow Device 
St$ion/Voice Computer Group 
Bunt Group 
1 
Ovefflow &tion: - 
Overflow 7)qx 
0 l Station 0 Playback 
- Ovefflow Count 
Overflow aunt: 
cl 
Overilow Station Data Window 
10.52 OVERFLOW DEVICE: 
Select the appropri- 
ate option button to determine whether the overflow sta- 
tion will be a station/voice computer group or a hunt 
group. 
10.53 OVERFLOW STATION: Select the Overflow 
Station text box and enter the circuit or extension num- 
ber of the desired overflow station or the pilot number of 
the desired hunt group. 
10.54 OVERF‘LOW TYPE: If a station will be used 
as the overflow device, determine whether it will be 
equipped with a station instrument or a playback device 
by selecting the appropriate option button. 
10.55 OVERFLOW COUNT: If a playback device is 
used, determine if the call will be sent to the overflow 
station or immediately recall the primary attendant or the transferring station. If it will circulate, determine 
how many times the call will be sent to the ovefflow sta- 
tion or if the count will be “unlimited.” Do one of the 
following: 
l Select the Overflow Count text box and enter the 
count number. 
l If the count is unlimited, select the Unlimited (-1) 
command button. 
l If calls are to recall to the primary attendant or the 
transferring station immediately when the Overflow 
timer expires (rather than being sent to an overflow 
station), select the Immediate (0) button. 
10.56 
OK: When programming is complete, select 
the OK command button to return to the Hunt Group 
programming window. 
Page S-66