Vodavi Starplus Sts Key Systems Programming Operation Manual

							Call Forward2-31
Features and Operation
Call Forward Button Flash Rate
Description
The Call Forward Button flash rate is the rate at which the Call Forward button flashes when 
any type of forward mode is used. This flash rate can be programmed to 29 different options 
identified in the flash rate table. This enables the programmer to customize the key system 
configuration to desired flash rates.
Programming Steps
1. Press the CALL FORWARD BTN flexible button (FLASH 07, Button #3). The following 
message displays:
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available 
options (refer to Table 2-14 on page 2-148).
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Call Forward Button flash rate is set for a Red Steady On (01).
Call Forward Display
Description
When any type of station call forwarding is invoked, the LCD display normally indicates the 
call forwarding mode at all times. This feature has modified the LCD forwarding display to 
make the call forwarding mode display optional. This feature is enabled/disabled in admin 
programming on a system-wide basis. The call forward status is stored in a battery protected 
area of memory.
Programming Steps
1. Press the CALL FWD DISPLAY STATUS flexible button (FLASH 06, Button #4).
2. Enter a 0 or 1 on the dial pad to enable/disable Call Forward Display.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Call Forward Display is enabled.
CALL FOR WARD BTN 00-28
RED  STEADY  ON
CALL  FWD  DISPLAY 0-1
ENABLED 
						

							2-32Call Forward - Preset
Features and Operation
Call Forward - Preset 
Description
The Call Forward Preset feature allows the system database to be configured so that 
incoming CO Lines, which are programmed to ring at a particular station, can be forwarded 
elsewhere in the system predetermined by programming. This feature is active if the station 
ringing is not answered in a specified time, and is particularly useful in overflow applications 
in which a Voice Mail or Auto Attendant may be in use.
The following Call Forward - Preset types are detailed in the next several sections:
Preset Call Forward - Voice Mail, UCD, or Hunt Groups -- CO Lines can be Preset 
Forwarded to ring to one of the group types in the system (Hunt, Voice Mail, or UCD). 
Each time the Preset Forward Timer expires (a total of 5 attempts), the group is checked 
for an idle station.
Preset Call Forward - Off-Net -- CO Lines can be preset forwarded to ring Off-Net via 
speed dial from any station. After the expiration of the preset forward timer, the system 
selects an idle CO line, dials the off-net location, then connects the two CO lines.
Preset Call Forward - Per CO Line -- The Preset Call Forward feature allows each CO line 
to be preset call forwarded on a per CO line basis. This allows a CO line to initially ring at 
multiple stations and forward to a predetermined destination. The destination can be a 
station or Hunt Group. Each CO line has a Preset Forward Timer. Each CO line also has a 
VMID field to allow specific VM digits to be sent when a CO line forwards to a VM group. 
Feature applies to initial CO ringing lines only.
If a forward destination is programmed in the CO line field, the CO call forwards to 
that destination after the CO Preset Forward timer expires. This forward occurs 
regardless of how many or how few stations the line is ringing on. Once the CO line is 
answered and transferred, station call forwarding rules are in effect.
Calls still follow all call or busy forwards, however, CO preset forward forwards the call 
if the first forward destination has not answered the call. VMID digits per CO line 
override station VMID. Calls ringing into UCD or VM Groups continue to ring the 
group. The CO call does not forward when ringing one of these types of groups.
Preset Call Forward - Stations -- Each station user may have Preset Call Forward in the 
database to direct incoming, transferred, as well as intercom calls to other destinations in 
the system. The system allows for different destinations based on a Busy or a No Answer 
condition, as wells as internal versus external (CO) call. 
						

							Call Forward - Preset2-33
Features and Operation
Preset Call Forward - Station
Description
The Preset Call Forward feature provides separate Busy and No Answer destinations for 
internal and external calls with a No Answer Timer associated to each station. External calls 
ringing that particular station, transferred calls, and internal calls follow this Preset Forward 
feature.
Use Flash 50 programming when you want to modify a range of stations’ attributes using 
fixed station numbers.
Use Flash 51 programming to modify a single station’s attributes using a flexible station 
number.
Programming Steps
To program internal and external calls with separate Busy and No Answer destinations, 
perform the following steps.
1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of 
the following messages displays:
2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station 
is being programmed, enter that number twice, e.g., [100 100].
-or-
Enter a valid flexible number (100-8999) to be programmed.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
Valid destination entries are:
System Speed Bin Numbers
Flexible Station Numbers
Flexible Voice Mail Group Numbers
Flexible Hunt Group Numbers
Flexible UCD Group Numbers
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
STATION ATTRIBUTES
SELECT A STATION RANGEENTER STATION NUMBER
If HOLD is pressed without entering a station range, ALL stations are selected.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE A
ENTER  BUTTON  NUMBERSXXX      PAGE A
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 
						

							2-34Call Forward - Preset
Features and Operation
4. Press button #21. The display updates to reflect current programming for Page C.
Internal No Answer Destination
1. Press Button #1. The following message displays:
2. Enter a valid flexible destination number and press HOLD.
3. To delete the entry, press the [#] key and then press HOLD.
Internal Busy Destination
1. Press Button #2. The following message displays:
2. Enter a valid flexible destination number and press HOLD.
3. To delete the entry, press the [#] key and then press HOLD.
External No Answer Destination
1. Press Button #3. The following message displays:
2. Enter a valid flexible destination number and press HOLD.
3. To delete the entry, press the [#] key and then press HOLD.
External Busy Destination
1. Press Button #4. The following message displays:
2. Enter a valid flexible number and press HOLD.
3. To delete the entry, press the [#] key and then press HOLD.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE C
ENTER  BUTTON  NUMBERSXXX      PAGE C
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number
INTERNAL  NO  ANSWER  FWD
####
INTERNAL  BUSY  FWD
####
EXTERNAL NO ANSWER FWD
####
EXTERNAL  BUSY  FWD
#### 
						

							Call Forward - Preset2-35
Features and Operation
No Answer Timer
1. Press Button #5. The following message displays:
2. Enter a valid number (00-99) and press HOLD (00=disable).
DEFAULT … No Answer Timer is set at 10 seconds.
Conditions
» The No Answer Timer controls both Manual and Preset Forwarding (feature code 640 
forwarding and FLASH 50, Page C, Buttons #1-4.
» Station Forwarding overrides the Preset Forward settings.
» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number 
to be programmed, you will get the station that is in port/station 100.
Preset Call Forward - CO Line
Description
The Preset Call Forward Destination feature enables a CO line to initially ring at multiple 
stations and forward to a pre-determined destination. The destination can be a station 
(DKT-SLT), Voice Mailbox, UCD group, or Hunt group. Each CO line has a Preset Forward 
Timer. Each CO line also has a VMID field to allow sending of specific VM digits when a CO line 
forwards to a VM group. Calls ringing into UCD Groups or Voice Mail Groups continue to ring 
the group. The CO line does not forward when ringing one of these types of groups.
Programming Steps
1. Press FLASH and dial [40]. The following message displays:
2. Enter a valid number for the range of lines being programmed. If only one line is being 
programmed, enter that number twice (001 001).
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible Button #19 (Page A) is lit.
4. Press the Page B flexible button (Button #20). The following message displays:
XXX-XXX = CO Line RangeNO  ANSWER  TIMER 00-99
10
CO  LINE  ATTRIBUTES
SELECT  A  CO  LINE  RANGE
If HOLD is pressed without entering a CO range, ALL CO lines are selected.
XXX - XXX  PAGE  B
ENTER  BUTTON  NUMBER 
						

							2-36Call Forward - Preset
Features and Operation
5. Press the PRESET FWD DESTINATION flexible button (Button #5). The following message 
displays:
6. Enter a valid forward destination on the dial pad.
[9020-9099] = System Speed Bins
[100-149] = Station Extensions
[440-447] = Voice Mail Groups 1-8
[450-457] = Hunt Groups 1-8
[550-557] = UCD Groups 1-8
7. Press HOLD. A confirmation tone sounds and the LCD display updates.
DEFAULT … No destinations are assigned.
Preset Forward Voice Mail ID
Description
The Preset Forward Voice Mail ID feature allows a programmer to assign which digits are sent 
to voice mail when a CO line is programmed to Preset Forward.
Programming Steps
1. Press the PRESET FWD VMID flexible button (FLASH 40, Page B, Button #6). The 
following message displays:
2. Enter a valid number on the dial pad that corresponds to 0-9999 for Voice Mail ID digits.
3. Press HOLD to complete the entry. A confirmation tone sounds and the display updates.
To delete numbers currently entered:
1. Press [#] button four times.
2. Press the HOLD button to update (all information is erased).
DEFAULT … No digits are sent.
PRESET FORWARD DEST
####
PRESET FORWARD VMID 0-9999
#### 
						

							Call Forward - Preset2-37
Features and Operation
Preset Forward Timer (Incoming Call to a Destination)
Description
The Preset Forward Timer determines the time an outside line rings before being forwarded 
to a predetermined destination as programmed in FLASH 40, Page C, Button #8. If a forward 
destination is programmed in the CO line field, the CO calls forward to that destination after 
the CO preset forward timer expires. This forward occurs regardless of how many stations the 
line is ringing.
This feature applies to initial CO ringing lines only and works with Preset Forward CO Line 
assignments. The CO Line Preset Forward Timer setting is variable from 00-99 seconds. A [00] 
entry disables the timer and the feature is disabled.
Programming Steps
1. Press FLASH and dial [40]. The following message displays:
2. Enter a valid number for the range of lines being programmed. If only one line is being 
programmed, enter that number twice (001 001).
3. Press Button #21 to select Page C. The display updates. The following message displays to 
indicate current programming of that line or group of lines:
XXX-XXX = CO Line Range
4. Press the PRESET FWD TIMER flexible button (Button #8). The following message 
displays:
5. Enter valid number on dial pad which corresponds to 00–99 seconds.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … CO Line Preset Forward Timer is set at 10 seconds.
CO  LINE  ATTRIBUTES
SELECT  A  CO  LINE  RANGE
If HOLD is pressed without entering a CO range, ALL CO lines are selected.
XXX - XXX  PAGE  C
ENTER  BUTTON  NUMBER
PRESET  FWD  TIMER 00-99
10 
						

							2-38Calling Forward Override
Features and Operation
Calling Forward Override
Description
The Call Forward Override feature allows a user to reach a station that is call forwarded. This 
allows the calling station to override the forwarding which allows the user to use Off Hook 
Voice Over (OHVO), Executive Override, Monitor, Message Wait Indication, Camp On, or Call 
Back Request at that station rather than forwarding to another destination.
Operation
1. Dial [5#] followed by the desired station extension.
2. Press the appropriate preprogrammed button.
Call Back = [622]
Camp On = [620]
Executive Override = [625]
Message Wait = [623]
OHVO = [628]
Calling Station Handsfree Mode Override
Description
Enables a calling station to override a called station’s T intercom setting.
Operation
When placing a call to a station and handsfree is desired:
1. Dial [7#] on the dial pad.
2. Dial the extension number,
-or-
Press DSS button of desired station (call connects to the station in handsfree mode).
Calling Station Tone Mode Override
Description
Enables a calling station to override a called station’s H or P intercom settings.
Operation
When placing a call to a station and tone ringing is desired:
1. Dial [6#] on the dial pad.
2. Dial the extension number,
-or-
Press DSS button of desired station (call tone rings station). 
						

							Call Park2-39
Features and Operation
Call Park
Call Park - System
Description
An outside line can be placed into one of eight system park locations and can be retrieved by 
any station that has a direct line appearance or an available Loop button. Parked calls have 
their own recall timer that recalls the originating station, and if still unanswered, the 
Attendant(s). An outside line may also be placed into a station park location. The station user 
then dials a code followed by their station number to retrieve the call.
Operation
To consult, page, or call an internal party while connected to an outside line:
1. Press the preprogrammed CALL PARK flexible button. A confirmation tone sounds.
-or-
Press TRANS button. The caller is put on hold. Dial parking location (430 to 437). A 
confirmation tone sounds.
2. If busy tone is received, press TRANS once to reconnect with the caller. Press TRANS again 
and dial another park location or press another CALL PARK flexible button for a different 
parking location.
Call Park Pickup - System
To retrieve a Parked Call, either:
1. Lift handset or press ON/OFF button.
2. Press [#].
3. Dial the parking location (430 to 437) where the call was parked or press the 
preprogrammed CALL PARK flexible button for that park location.
-or-
Use the Soft Key’s PK-PICK1 option when in an idle condition (to pick up group 1 only).

SINGLE LINE TELEPHONE
To place an outside call on hold and consult with, page, or call an internal party before 
transferring the outside call:
1. Depress and release the hookswitch. The caller is put on Exclusive Hold.
2. Dial parking location (430 to 437). A confirmation tone sounds.
3. If busy, depress and release hookswitch twice, dial another park location, then hang up.
To retrieve a parked call:
1. Lift the handset.
2. Press the [#] button.
3. Dial parking location (430 to 437) where the call was parked. 
						

							2-40Call Park
Features and Operation
Conditions
» Intercom calls cannot be parked on system park locations (430-437); intercom calls can 
be parked using the personal park location.
» A CO call parked in a system call park location recalls to the station that parked the call, 
when the call park recall timer expires. The CO call rings to this station until the system 
hold timer expires. The CO call then recalls the Attendant (both the Attendant and 
initiating stations are ringing), and the Attendant recall timer is initiated. When the 
Attendant recall timer expires, the CO call is disconnected.
Call Park Recall Timer
Description
The Call Park Recall Timer determines the time before a call placed in a Call Park location 
recalls the station placing the call in park. If unanswered by that station, the call recalls the 
attendant.
The Call Park Recall Timer setting is variable from 000–600 seconds. A 000 entry disables the 
timer and there is no recall.
Programming Steps
1. Press the CALL PARK RECALL TIMER flexible button (FLASH 01, Button #8). The following 
message displays:
2. Enter a valid number on the dial pad that corresponds to 001-600 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Call Park Recall Timer is set at 180 seconds.
Call Park - Personal
Description
Each telephone in the system can place a call into a personal park location and then later 
retrieve that call from the originating station. Intercom calls and CO line calls can be placed 
into the stations’ personal park location. Calls parked in a personal park location are subject 
to the system call park recall timer (refer to “Call Park Recall Timer” on page 2-40). A station 
retrieving a personal parked CO call must have either a direct CO line appearance or an 
available loop button to retrieve the parked call.
CALL  PARK  TIMER 000-600
180
Only one call can be parked in a Personal Call Park location at one time. When 
dialing the Personal Park location and the location is already occupied, the 
initiating station receives the previously parked call and the second call is then 
parked.