Vodavi Starplus Sts Key Systems Programming Operation Manual

							Uniform Call Distribution4-13
Uniform Call Distribution
Operation
To make a station available:
Dial [566] on the dial pad,
-or-
Press the preprogrammed Available/Unavailable button. You may now receive UCD calls.
To make a station unavailable:
Dial [566]on the dial pad,
-or-
Press the preprogrammed Available/Unavailable button. You are now blocked from 
receiving UCD calls.
Conditions
» If key is programmed, it will flash at 60 ipm double wink.
UCD Calls In Queue Display
Operation
From an idle display key telephone:
1. Dial [567] on the dial pad, followed by the UCD Group number (550-557),
-or-
Press preprogrammed flexible button. ON/OFF button LED lights steady.

This idle display prompts a Supervisor that a group is having problems answering 
their calls.

The display tells the agent and their supervisor how many calls are in queue.

The agent automatically receives the calls in queue display whenever there is a call in 
queue.
2. Hang up the handset or press ON/OFF button to terminate display.
This feature cannot be used with a call in progress. The station is considered busy 
for incoming calls during this operation. 
						

							4-14Uniform Call Distribution
Uniform Cal l D is tributio n
Wrap-up Timer
Description
After completion of a UCD call (on-hook) the agent is not subjected to another UCD call for 
the duration of the Wrap-up Timer (regardless of the number of calls in queue), allowing the 
agent to finish call related work or to access other facilities. This allows agents to remove 
themselves from the group (i.e., DND, Unavailable, Call Forward) or originate another call. The 
Wrap-up Timer is programmed as part of the UCD database (system-wide). The Wrap-up 
Timer setting is variable from 000 to 999 seconds.
Programming Steps
1. Press the WRAP-UP TIMER flexible button (FLASH 61, Button #4). The following message 
displays:
2. Enter a valid number on the dial pad which corresponds to 000-999 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Wrap-up Timer is set for 4 seconds.
AXXXX  WRAP-UP TIME 000-999
004 
						

							Uniform Call Distribution4-15
Uniform Call Distribution
Initialize UCD Group Parameters
Description
UCD Group Parameters may be initialized setting all data fields to their original, default 
values.
Programming Steps
1. Press the UCD GROUPS flexible button (FLASH 80, Button #11).
2. Press the HOLD button. A confirmation tone sounds.
Table 4-1: UCD Group Defaults
Program 
CodeFlexible
ButtonFeaturesDefault Value
(after initialization)
FLASH 60 UCD GROUPS 550-557
2 Alternate UCD Group Assignment None
3 UCD Overflow Station Assignment None
7 UCD Primary Agent Assignment None
10-11 Recorded UCD Announcement 
Assignment(s)None
FLASH 61 UCD TIMERS
1UCD Ring Timer 60 sec
2UCD Message Interval Timer 60 sec
3UCD Overflow Timer 60 sec
4 UCD Auto Wrap-up Timer 004 sec
5 UCD No-Answer Recall Timer 000=Disabled
6 UCD No-Answer Retry Timer 300 sec
FLASH 62 1-8 UCD Announcement Tables (RAN) None
INITIALIZE   UCD   GROUP
PRESS   HOLD 
						

							4-16Uniform Call Distribution
Uniform Cal l D is tributio n
Print UCD Group Parameters
Description
The Print UCD Group command dumps the entire database as a permanent record which can 
serve as a hardcopy of the database. The system baud rate must match that of the printer or 
receiving device.
Programming Steps
1. Press the UCD GROUPS flexible button (FLASH 85, Button #12). The following message 
displays:
2. To print data for the UCD Group Parameters, press the HOLD button. The following 
message displays:
When the system finishes sending the requested information to the printer, a 
confirmation tone sounds.
PRINT  UCD  GROUP
PRESS  HOLD
PRINTING  UCD  GROUP 
						

							A
ICLID / Caller ID
This specification provides the functional and implementation definition for the addition of 
the ICLID feature to the STS Digital Key Telephone System. 
						

							











 
 
 
 
 
 
						

							IntroductionA-3
ICLID / Caller ID
Introduction
Description
Incoming Calling Line IDentification (ICLID), or Caller ID, is a service provided from the 
telephone company. Usually this service provides the number and name (not available in 
some cases) of the calling party for identification prior to answering the call. Calling party 
number and name are delivered in between this first and second ring using FSK (Frequency 
Shift Key) format.
For this feature to operate properly, it must be activated from the Central Office so the 
numbers or name, if available, of the calling party are delivered over the individual tip and 
ring of the CO lines during the first silent interval between ringing.
The following illustration depicts the configuration presumed for the implementation of the 
ICLID feature for the system. The phones are presumed to be in a UCD group in order to allow 
proper operation with the system.
Figure A-1: Caller ID System Configuration
KSU
CO LINES
(TRUNK CARD) 
						

							A-4Functional Performance
ICLID / Caller ID
Functional Performance
Description
The key system operation of the ICLID feature is dependent on the feature first being 
activated from the central office so that the numbers of the calling party are delivered over 
the individual tip and ring of the CO lines during the first silent interval between ringing.
The features implemented are:

Display of calling number/name on initial ring-in of a line on the display keysets.

Recording of incoming call number/name on the SMDR printout.

Management of an Unanswered Call table from a display phone with appropriate 
privilege level to allow tracking of unanswered calls for statistical information and return 
call management.

Local translation of incoming numbers to names according to a table of number/name 
equivalences which can be administered by the system.
Caller ID Name/Number
Description
The Caller ID Name/Number feature lets a station user program a flexible button to view the 
number and name on the LCD when receiving a Caller ID CO call.
If the feature is enabled, use flexible button [653], the LED is lit solid and the name/number is 
displayed. During the call, the user can press the flexible button to view the normal call 
information. The LCD displays the number of the caller on the top line the name on the 
bottom line.
Operation
To program a Caller ID Name/Number button:
1. Press [SPEED] + [SPEED].
2. Press the desired flexible button. A confirmation tone sounds.
3. Dial 653 (Caller ID Name/Number code).
DEFAULT … No button is assigned on telephones.

SINGLE LINE TELEPHONE
SLTs cannot display Caller ID information.
Conditions
» When enabled, this display overrides transfer call LCD messages, Call Pickup messages, 
and Answer messages. If the user wishes to view the Line Number/Call Timer and the 
standard call information, they can press the flexible button to toggle between the 
name/number and normal mode.
» A flexible button must be programmed for this feature to operate. 
						

							Caller ID Name/NumberA-5
ICLID / Caller ID
Calling Number/Name Display
Description
The Calling Number/Name Display feature is intended as the basic offering of the ICLID 
service when associated with the STS. Whenever an incoming call is received at the system, 
the number received along with the ringing signal is stored in the line control tables and 
used at various points in the processing of the call.
The primary function is that the calling number is displayed (if available) at any point at which 
the LINE RINGING is displayed in the system.
With the availability of the Calling Name feature, if the calling name is provided, the system 
delivers that to the display instead of the calling number.
The specification for this feature is that the system displays its LINE RINGING message as 
normally implemented and alter that display to the calling number/name if the information is 
made present on the line.
This allows the normal operation of the system when ICLID information is not presented or 
the device which intercepts it and provides the information to the KSU is missing or failed.
-or-

If the Calling Name is available, the display is shown as above where X... represents the 
internal table storage of the calling name. Note that although the Central Office delivery 
of the calling name is 15 characters, the internal table used to store the name for 
translation of a received number is 24 characters in width.
If two lines are ringing in at the same time, the display shows the oldest line 
information. After one of the lines is answered, the display shows the information on 
the unanswered line.
00000000011111111122222
123456789012345678901234
bbbbbNNNNNNNNNNNNNbbbbb
XXXXXXXXXXXXXXXXXXXXXXXXXX 
						

							A-6ICLID Programming
ICLID / Caller ID

If the Central Office delivers a Name, it is positioned left justified in the 24-character field 
on the display. Note that if a number is received which matches a number/name 
translation, the translated name is used and the name delivered from the Central Office is 
effectively discarded.

If No Name is available from the Central Office or a Translation Table, the delivered 
number is displayed as the repeated character N (14 characters).
Incoming Number/Name for SMDR Records
Description
When the Incoming Number/Name feature is implemented, the system operates normally in 
the absence of ICLID information or the failure of the ICLID equipment. If the information is 
present at the time that an SMDR record is generated for a call, it alters the content and 
format of the SMDR output record.

If the calling number is available, the number is output in the SMDR record in the same 
location as the dialed number is located in the outgoing call record.

If the calling name is present, an additional line is output in the SMDR identifying the 
name. This record immediately follows the normal SMDR record. The normal SMDR 
record includes an indicator that states the following record with name identification is 
present.
Unanswered calls are recorded in the SMDR record for incoming calls with a U indicator to 
provide caller identification for statistical and call-back purposes.
Local Name Translation
Description
An administrable table provides a local translation from a received calling number to a name. 
This table can be administered by the customer from the attendant console location. In cases 
of conflict between the name delivered from the CO and that in the local translation table, 
the local translation table shall rule. 200 entries are provided.
ICLID Programming
Description
The STS system can provide ICLID input on the RS-232C connector of the BKSU. When ICLID is 
desired, the following system-wide parameters determine how the ICLID information is 
distributed.
Programming Steps
1. Press FLASH and dial [56]. The following message displays:
ICLID  NAME  BAUD  PORT
NO      YES       9600     1