Vodavi Starplus Sts Key Systems Programming Operation Manual

							Programming the Voice Mail System C-35
Flash-Based Voice Mail
Field Description
MWI CODE ONCode the system sends when a mailbox has a new message.

This code tells the telephone system to activate the MWI indicator for that mailbox’s 
extension.

When entering the code, the colon character “:” represents the extension number.
Example -- If your MWI On code is W1 followed by the extension number, enter the 
following sequence: ,W1:,

It is recommended to always end the sequence with a comma (1-second pause) to 
allow the telephone system enough time to accept the command.
MWI CODE OFFCode the system sends when a mailbox user has checked all new messages.

This code tells the telephone system to deactivate the MWI indicator for that mailbox’s 
extension.

When entering the code, the character “:” represents the extension number.
Example -- If your MWI Off code is W1 followed by the extension number, enter the 
following sequence: ,W1:,

It is recommended to always end the sequence with a comma (1 second pause) to 
allow the telephone system enough time to accept the command.
MWI/OUTDIAL 
PORT CONTROLDigit position tells the system which ports are allowed to make outdials.
The first 4 positions correspond to ports 1 through 4 - from left to right. The last four 
digit positions must contain zeroes.
Default = 00030000. ( This tells the system to use port 4 to make all outdial calls.)
MAILBOX
LENGTHTells the system how many digits are required for the mailbox numbers used in the system. 
The default is 3 digits. The setting is changeable between 2-4 digits.
TRANSFER 
SEQUENCEDialing pattern the system uses to transfer a caller from the Auto Attendant to a mailbox 
user’s telephone. (Default = L&)
INTERNAL
CALL PREFIXSystem dials prefix to access internal dial tone. ( This field is normally blank since most 
telephone systems supply dial tone when the port is taken off-hook to dial.)
RECONNECT 
SEQUENCEDialing pattern the system will use to reconnect to a caller when there is no answer at the 
called telephone extension. (Default = L&)
MINIMUM
ON-HOOK DELAYPeriod of time that a port will wait after hanging up before attempting to use that port for 
an outdial operation.

This prevents collisions when a new call appears at the port right after it has released a 
previous caller.

If no new incoming call is detected before this timer expires, the outdial request will be 
processed.
OUTDIAL
CALL PREFIXDialing pattern used to tell the PBX an outside line is needed, such as during an outdial 
operation.
Default = L9,T. If your trunk access code is different, change this value as required.
HANG-UP CODEMost PBX systems are either programmed or automatically send a disconnect code.

When the PBX port is about to close (EX: an outside caller has hung up) a digit string is 
sent to the voice mail system.

If this string matches the entry in this field, the system saves any messages being 
recorded and then the port closes and waits for the next call.
FIRST DIGIT
TIMEOUTWhen receiving an incoming call:

This is the time that the system waits to see if DTMF integration strings are being sent to 
the system.

If no digits are received during this period, the system will then play the main greeting 
for that port and be ready to accept caller-dialed digits. (Default value = 20, which 
represents 2000 ms or 2 seconds) 
						

							C-36 Programming the Voice Mail System
Flash-Based Vo ice Mail
Field Description
LAST DIGIT
TIMEOUTWhen the system receives DTMF integration strings:

This is the period of time to wait after each digit to determine if more digits are coming.

As each digit is received, this timer is re-started.

Once this timer expires, the system assumes that all DTMF integration digits have been 
received.

The received string is then analyzed to determine how the call must be processed.
DIRECT VOICE 
MAIL ACCESSThis is the digit that allows a caller to bypass the recorded greetings and go directly to a 
mailbox user’s greeting.
DIAL BY NAME 
DIGITThis is the digit that, when pressed, will activate the Dial-By-Name directory search 
function.
PROTOCOL AREA 
(DTMF / ACTION)Area has two fields. Values are matched pairs: a DTMF Protocol and an Action to take if that 
protocol is found.

All protocol entries are compared in sequence to the inbound DTMF digits until a 
match is found.

If no match is found, the call is directed to the main greeting for that port.
- DTMF 
PROTOCOLThe pattern is matched against the incoming DTMF string for all call processing. After the 
correct pattern has been matched, then the corresponding action is taken e.g.,Protocol 
pattern MMM represents 3 digits.
- ACTION
TA K E M S G
ENTERMB
VCMAIL_ACC
IGNORE
FAXEXTOnce a matching DTMF protocol is found, the Action column tells the system what to do 
with that particular call. The allowable actions are:

Take a message into the requested mailbox.

Open the requested mailbox, ask caller for password.

Signal the voice mail that a mailbox number will follow and open the corresponding 
mailbox to take a message.

Take no action when this DTMF protocol is received.

The voice mail system has built-in Fax Tone recognition. If a call is received on a port 
and fax tones are heard, the incoming call will be transferred to the programmed Fax 
Extension, if it exists and has been programmed in this section. To set up a Fax 
Extension (128 for this example):
1. Attach a fax machine to the dedicated single-line port 128.
2. Type 128  F in any vacant field of the DTMF Protocol section.
3. Press the  key.
The entry will become 128     FaxExt
Any time fax tones are detected, the call will be transferred to extension 128.
PROTOCOL ENTRY 
ORDERThis is the order of integration information as the telephone system sends it to the voice 
mail port.
Integration Examples
Example 1 -- System answers a call and receives a three-digit extension number: 104 …
The system receives an entry for MMM. The Action for this protocol is TakeMsg. Once the 
match is made, the system opens mailbox 104, plays the mailbox greeting to the caller and 
records the message.
Example 2 -- System answers a call and receives a code followed by a 3-digit extension 
number: [

] 104 …
The system receives an entry for [
]MMM. The Action for this protocol is TakeMsg. Once 
the match is made, the system opens mailbox 104, plays the mailbox greeting to the caller 
and records the message.
Example 3 -- System answers a call and receives a code followed by a 3-digit extension 
number: [#] 104 …
The system receives an entry for #MMM. The Action for this protocol is EnterMB. Once the 
match is made, the system opens mailbox 104, plays the mailbox name to the caller and 
asks for their password. 
						

							Programming the Voice Mail System C-37
Flash-Based Voice Mail
System Initialization
Enter [Y] to initialize the voice mail system and erase all messages. Enter [N] or press [Esc] to 
exit this option without initializing the voice mail system.
Messages Waiting Display
This screen displays how many new messages are waiting in the voice mail system and the 
mailboxes that own them.

If a line has multiple mailbox numbers, this indicates that the message has been copied 
to other mailboxes.

As mailbox owners listen to their messages and delete them, their numbers will be 
removed from the screen.
This action is permanent and non-reversible once activated by entering [Y].
Once initialized, you MUST select a new PBX integration (refer to “PBX Integration” on 
page C-33). 
						

							C-38 Programming the Voice Mail System
Flash-Based Vo ice Mail
Figure C-18: Messages Waiting Screen
Debug Information Screen
This screen shows various trouble-shooting information fields. They will usually be used in 
conjunction with a Vodavi technician when trying to identify a problem that may be 
occurring.
This screen is accessible only when the Dealer Password is used to enter System 
Programming. Contact Technical Support for details. 
						

							Programming the Voice Mail System C-39
Flash-Based Voice Mail
Voi ce  Pro m pt s
The following table provides a listing of the default voice prompts that the system contains.
Table C-3: Voice Prompts (Defaults)
Number Prompt
001 Hello, please enter the extension number of the person you are trying to reach. To reach an Operator, press 0.
002 Enter your mailbox number
003 I am sorry, there is no such mailbox number
004 Enter your password
005 Invalid password
006 Mailbox menu…To review your messages, press 1; Send a message, press 2; Mailbox options, press 3.
007 You have entered an incorrect digit
008 If you are satisfied with this message, press #…; to review, press 1; re-record, press 2; append, press 3; to cancel, 
press *
009 To replay the message, press 1…; to save this message, press 2; delete it, press 3; to send a copy, press 4; reply, 
press 5; for message information, press 8
010 To deactivate . . .
011 Record a message at the tone. When you have finished , press #
012 To activate …
013 Mailbox options … Greetings, press 1; Password, press 2; Outcall notification, press 3; direct transfer, press 4
014 Hanging up now … goodbye
015 Message deleted
016 To confirm deletion of this message, press #, to cancel, press *
017 To copy with comments, press 1, to copy without comments, press 2
018 Enter destination number
019 The mailbox is not empty
020 The system is full
021 Enter a new password
022 Press 1
023 No
024 You have…
025 new
026 and
027 saved
028 message
029 messages
030 Zero
031 One
032 Two
033 Three
034 Four
035 Five
036 Six
037 Seven
038 Eight
039 Nine
040 Ten
041 Eleven
042 Twelve 
						

							C-40 Programming the Voice Mail System
Flash-Based Vo ice Mail
043 Thirteen
044 Fourteen
045 Fifteen
046 Sixteen
047 Seventeen
048 Eighteen
049 Nineteen
050 Twenty
051 Thirty
052 Forty
053 Fifty
054 Sixty
055 Seventy
056 Eighty
057 Ninety
058 1999
059 Two thousand
060 Message from
061 Mailbox
062 Message sent
063 an outside party
064 Sunday
065 Monday
066 Tuesday
067 Wednesday
068 Thursday
069 Friday
070 Saturday
071 January
072 February
073 March
074 April
075 May
076 June
077 July
078 August
079 September
080 October
081 November
082 December
083 AM
084 PM
085 Press 1 to change an access code, 2 to add a mailbox, 3 to delete a mailbox, 4 to record a mailbox greeting, 5 to 
reset MWI
086 Make your selection now
087 Dial system greeting
Table C-3: Voice Prompts (Defaults)
Number Prompt 
						

							Programming the Voice Mail System C-41
Flash-Based Voice Mail
088 This message is too short, please record a longer message
089 Outcall notification is active
090 Outcall notification is deactivated
091 If you have a mailbox on this system, press #
092 Message delivered
093 Message saved
094 Message deleted
095 To send your message now, press #, to cancel, press *
096 * if there are no other recipients or enter next recipient’s mailbox number now
097 I am sorry you are experiencing difficulties
098 First message
099 Next message
100 First saved message
101 You have entered too few digits
102 Password
103 At the tone, record your message. When you have finished recording, press #
104 System prompt review: To listen to one prompt, enter the three digit prompt number twice; To listen to a range of 
prompts, enter the range’s first three digit prompt number followed by the second three digit prompt number; To 
listen to the prompt that was recorded last press the # key.
105 Please enter your three-digit number
106 Enter the extension number of the party you are calling. To dial by name, press 4.
107 - 0.7 seconds of silence - (NO RECORDING NEEDED HERE)
108 That mailbox is full and cannot accept any new messages
109 Remaining recording time is sixty seconds
110 You have no messages in your mailbox
111 Please hold, while I transfer your call
112 Press any key to continue
113 Greetings…Review, press 1; Record, press 2; Delete, press 3
114 To review your name, press 1; mailbox greeting, press 2; temporary greeting, press 3
115 To record your name, press 1; mailbox greeting, press 2; temporary greeting, press 3
116 To delete your name, press 1; mailbox greeting, press 2; temporary greeting, press 3
117 Greeting has not been recorded
118 Name has not been recorded
119 Temporary greeting has not been recorded
120 Greeting was deleted
121 Name was deleted
122 Temporary greeting was deleted
123 There is no free mailbox
124 Is located in table entry . . .
125 Press # to confirm deletion of this mailbox, * to cancel
126 Mailbox was deleted
127 To select normal greeting press 1, to select temporary greeting press 2, to set greeting number, press 3.
128 - Default Voice Menu greeting -
129 - Welcome 1 = System Greeting 01
130 - Welcome 2 = System Greeting 02
131 - Greeting 3 = System Greeting 03
132 - Greeting 4 = System Greeting 04
Table C-3: Voice Prompts (Defaults)
Number Prompt 
						

							C-42 Programming the Voice Mail System
Flash-Based Vo ice Mail
133 - Greeting 5 = System Greeting 05
134 - (Initially empty) = System Greeting 06
135 - (Initially empty) = System Greeting 07
136 - (Initially empty) = System Greeting 08
137 - (Initially empty) = System Greeting 09
138 - (Open prompt)
139 - (Open prompt)
140 - (Open prompt)
141 - (Open prompt)
142 - (Open prompt)
143 - (Open prompt)
144 Select port number
145 Port number . . .
146 . . . Is set to . . .
147 Normal greeting
148 Temporary greeting
149 Administrator options - For System greetings, press 1; Mailbox Administration, press 2; Auto Attendant 
configuration, press 3; Set date and time, press 4; Set operating mode, press 5; To select PBX integration, press 6; 
To record a prompt, press 7; To listen to a prompt, press 8; To change Opening and Closing schedule, press 9.
150 Your request has been processed
151 Enter greeting number
152 Greeting was recorded
153 Greeting was erased
154 To review data press 1; to change, press 2; to exit press *
155 Enter time in 24-hour format
156 Enter date in MMDDYY format
157 Mode
158 Select mode: for day mode, press 1; for night mode, press 2; for automatic mode, press 3
159 Dial integration number
160 Integration number
161 This mailbox already exists
162 You selected an invalid integration number
163 The system has reached 80 percent of capacity
164 Your mailbox is already in use
165 Your outcall number needs to be programmed
166 Dial extension number
167 Dial class of service number
168 The mailbox is now active
169 Enter the 3-digit prompt number and record at the tone. Press # when finished
170 Enter new value
171 For DISA operation press 4
172 This feature is not available
173 This feature is currently in use, please try again later
174 Dial destination number
175 End of messages
176 Playback is paused. Press 6 to resume playback.
177 To review, press 1; To change, 2; To delete 3
Table C-3: Voice Prompts (Defaults)
Number Prompt 
						

							Programming the Voice Mail System C-43
Flash-Based Voice Mail
178 The beeper number is
179 Insert the beeper number
180 Deleted
181 The opening time for
182 The closing time for
183 Time is not set
184 Select day of week - 1 for Sunday through 7 for Saturday
185 Select opening or closing time - 2 for close and 6 for open
186 Day greeting
187 Night greeting
188 Greeting
189 Is selected for
190 All ports
191 No ports
192 Select day, night, or temporary greeting - 3 for day, 6 for night, or 8 for temporary
193 Port
194 Select first letter of last name
195 For
196 Press
197 Select first letter of first name
198 Transfer options - press 1 to transfer to your extension, press 2 to transfer to your mailbox
199 Transfer is set to extension
200 Transfer is set to mailbox
201 To dial beeper number, press 4
Table C-3: Voice Prompts (Defaults)
Number Prompt 
						

							C-44User Operations
Flash-Based Vo ice Mail
User Operations
This section explains how to operate the Flash-based Voice Mail features.
How to Use the Voice Mail System

 The system is programmed to respond when any of the 12 telephone keys are pressed. If 
no key is pressed in response to a prompt, the system assumes the caller is confused.

The system repeats the caller’s options. If there is still no response, the system 
automatically transfers an external caller to an attendant, or politely disconnects a user 
from the call.

The system counts the number of errors (incorrect key presses) that a caller makes. If the 
count exceeds a certain number (usually 3) the caller is politely disconnected. The system 
does this to allow as many callers on the system as possible.
[*]Key
Use the [
] key to perform the following functions:

Cancel what you are doing.

Skip personal greetings and introductory prompts. (It gets you directly to the recording 
tone.)

Return to the previous menu, while listening to a prompt.

Disconnect, when at the Main Menu.
[#] Key
Use the [#] key to perform the following functions:

Complete a step.

Send a message.

Skip a message.

Denote the end of a variable-length number, such as a password (this keeps the system 
from having to wait to determine if you are finished entering digits).
Getting Started
Setting Up Your Mailbox
You need the following information from your system administrator to set up your mailbox: 
the number to reach the voice mail system, your mailbox number, and your temporary 
password. After you have this information, follow these steps:
1. Call the voice mail system: ______ (for example, dial 440).
2. If you hear the system greeting, press [#], then enter your mailbox number.
3. When asked for your temporary password, enter ____ (for example, 0000).
4. Press [3] for Mailbox Options.
5. Press [2] for Passwords.