Vodavi Starplus Sts Key Systems Programming Operation Manual

							2
Features and Operation
Detailed descriptions of the System and Station features are presented in alphabetical order. 
An abbreviated feature index, that is organized in Flash code numerical sequence, is 
provided in Appendix E. 
						

							2-2About This Manual
Features and Operation
About This Manual
Content Summary
Chapters
The following chapters contain the descriptions, programming steps, and operating 
procedures for the more commonly-used features and functions.
2 - Features & Operation
3 - Attendant Features & Operation
4 - Uniform Call Distribution (UCD)
Appendices
This Appendix contains detailed information on how to use the more complex features 
available.
Worksheets and Tables have been placed at the end of this book for easy access to 
specific customer system information and frequently-used flash and feature codes.
A - ICLID / Caller ID
B - Least Cost Routing
C - Customer Database Worksheets
D - Quick Reference Tables
Flash Codes
Default Numbering Plan
Part Numb ers 
						

							About This Manual2-3
Features and Operation
Manual Format & Description
This diagram explains how the Features/Operations are organized in the following chapters 
and appendices. The manual format follows the basic outline as shown, but omits those 
elements that do not apply to a particular Feature or Operation.
Feature / Operation
Narrative to explain the feature/operation.
Sub-Feature / Operation
Description
Narrative to explain the sub-feature/operation.
Related Information
Programming Steps
Consists of those actions required of a system 
administrator to program single or multiple phones in 
the system or system features using the 24-button digital 
telephone.
This section assumes that you have already entered 
database administrative programming using the string 
of [

][
][3][2][2][6] (default password).
DEFAULT … Shows the system default setting.
Operation
Describes how the user operates the digital telephone.

SINGLE LINE TELEPHONE
When the Single Line Telephone operation differs from 
the digital telephone, those differences are described.
If your telephone has a FLASH key, use it instead of the 
instruction to depress the hookswitch.
Conditions
» Describes any special criteria that affects the 
programming or operation of the feature.
Quick Reference
 Flash XX Button X The xxxx function MUST 
also be enabled. 
						

							2-4911 Feature
Features and Operation
911 Feature
Description
The 911 Feature allows stations in the system to dial 911 without using an access code. 911 
calls are placed on 911 marked lines. If all lines are busy, an existing call is dropped and the 
911 call is placed.
When this feature is enabled, Trunk Group/LCR Access Code 9 is not available.
Related Information
Programming Steps
To enable/disable the 911 feature:
1. Press the 911 FEATURE flexible button (FLASH 06, Button #13). The following message 
displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled
[1] = Enabled
DEFAULT … Disabled
To designate the line(s) for 911 use:
1. Press FLASH and dial [40]. The following message displays:
2. Enter a valid number for the range of lines being programmed. If only one line is being 
programmed, enter that number twice (001 001).
Quick Reference
 Flash 12 To insert [9] for Centrex 911 calls (refer to “PBX Dialing Codes” 
on page 2-55).
911  FEATURE 0-1
DISABLED
CO  LINE  ATTRIBUTES
SELECT  A  CO  LINE  RANGE
If HOLD is pressed without entering a CO range, ALL CO lines are selected. 
						

							911 Feature2-5
Features and Operation
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible button #19 (Page A) is lit. The following message displays to indicate current 
programming of that line or group of lines:
XXX-XXX = CO Line Range
4. Press Button #15 to designate the line for 911 use.
5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] = Disabled
[1] = Enabled
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Disabled
911 Alert
Description
Any station user or attendant who programs a flexible button for 911 ALERT (feature code 
608) will be alerted of internal stations placing 911 calls. The system can store the sixteen 
most recent 911 calls. Calling information includes the time/date of the call, as well as the 
station number from which the call was placed.
The initial 911 Alert indications include:

Audible ringing tone

Green flashing 911 ALERT flexible button LED

Automatic LCD display of 911 call information
XX = Index number (01-16)
Operation
Station users and attendants can press the 911 ALERT flexible button as necessary to view 
additional 911 calls’ information in the stored list. After a station user or attendant views the 
information for all 911 calls in the system list:

All users’ LEDs change to a solid red indication.

The audible ringing tone at all stations ceases.

The LCDs at all stations revert to a normal display.
XXX - XXX  PAGE  A
ENTER  BUTTON  NUMBER
911  TRUNK 0-1
DISABLED
E911 CALL XX: STA XXXX
MM/DD/YY HH:MM 
						

							2-6911 Feature
Features and Operation
The list remains available for review by pressing the 911 ALERT flexible button as necessary, 
until after the messages are deleted.
To delete logged 911 Alert messages:
An attendant uses the following steps to delete the messages on a system-wide basis.
1. Press the 911 ALERT flexible button to display the 911 call information for deletion.
2. Press FLASH to delete that message.
Enhanced 911 Integration
Description
The E911 feature integrates the system to the Proctor PBX ANI-LINK product to provide 
enhanced 911 service. Loop Start lines can be connected to the Proctor unit and 
programmed to be 911 lines (FLASH 40, Page A, Button #15). When a 911 call is made from a 
station in the system, the system will send 911XXXX (XXXX=Station # that placed the 911 call) 
in DTMF format to the Proctor. If the station number is less than 4 digits, a leading 0 will 
automatically be added. The Proctor unit then accesses a CO trunk and sends the information 
in the proper format to the 911 Center.
This feature also provides a means to identify a power failure signal from the Proctor Unit. If a 
power failure signal is detected, the KSU routes 911 calls via trunks other than those marked 
for 911 use until the signal is removed.
Programming Steps
1. Press the ENHANCED 911 button (FLASH 06, Button #14). The following message 
displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled
[1] = Enabled
DEFAULT … Disabled
Conditions
» The 911 Feature (FLASH 06, Button #13) must be enabled for Proctor Integration to work.
» Only the lines connected to the Proctor should have the 911 Enable programmed 
(FLASH 40, Page A, Button #15).
» It is recommended to have a power failure procedure in place to ensure that 911 calls are 
always routed. Refer to FLASH 09, Button #7 for programming information.
The E911 feature ensures access to 911 by freeing a CO Line, then making a call.
If you are using Centrex lines, a 2-second setting is recommended for Guard Timer 
programming (Flash 40, Page C, Button #6). This avoids situations where a line  is 
seized by the 911 call before an existing call is dropped, causing the emergency call 
to be conferenced with the existing call.
ENHANCED 911 0-1
DISABLED 
						

							Account Codes2-7
Features and Operation
Enhanced 911 Power Failure Station 
Description
The power failure signal is designed to be used with the normally open (NO) power failure 
leads from the Proctor unit connected to an SLT port or SLA device. When the leads close in 
power failure, this is detected as an off hook and 911 routing ceases to the Proctor unit. 911 
calls are sent via trunks other than those marked for 911 use until the power failure lead 
opens, which is detected as an on hook. 911 calls are then routed again to the Proctor unit.
Programming Steps
1. Press the E911 POWER FAILURE STATION button (FLASH 09, Button #7). The following 
message displays:
2. Enter a valid SLT station number (100-8999) to be used as the power failure station.
3. Press HOLD to save the entry. A confirmation tone sounds.
Conditions
» During a power failure, 911 calls are sent via trunks other than those marked for 911.
» During a power failure, the station’s digit information is not sent.
» The feature requires either an SLT port or an SLA port for the integration to work.
Account Codes
Description
An account code is the last field within Station Message Detail Recording (SMDR), that 
provides tracking capabilities for specific calls by entering a verified/non-verified, variable 
length (up to 12 digits) identifier.
The use of forced Account Codes is optional, offered on a system-wide basis.
Related Information
PRO CTO R 911 P/F ####
####
Quick Reference
 Flash 21 Button 1 The SMDR function MUST be enabled (refer to “SMDR Enable/
Disable” on page 2-250). 
						

							2-8Account Codes
Features and Operation
Operation
When connected to an outside line call:
1. Press the preprogrammed ACCOUNT CODE button (feature code 627 - refer to “Flexible 
Button Assignment” on page 2-149).
2. Dial account code up to 12 digits. ( The other party does not hear the digits being dialed).

If account code is less than 12 digits, an [
] must be entered to return to the call.

If account codes are forced, the account code must be entered prior to dialing the 
outside number.
Account Codes - Forced
Description
The STS allows arranging of the system so that all station users must enter an account code 
before placing an outside call.
Account codes can also be used as a Traveling Class-of-Service to upgrade a restricted 
station’s class-of-service for unrestricted dialing. Account codes must be entered before the 
call when forced.
The system can force account codes on all restricted calls.

When the Forced Account Code option is enabled, and the account code is entered, a 
station’s Class of Service is upgraded to day COS1, night COS1.

If option is disabled, a station’s COS is not upgraded but the account code continues to be 
part of the SMDR record.
Programming Steps
1. Press ACCOUNT CODES flexible button (FLASH 05, Button #8) to determine whether the 
use of Account Codes is forced or optional.
2. Enter a 0 or 1 that corresponds with the following entries:
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Account Codes are optional.
SMDR must be enabled for the account code to become part of the SMDR 
record.
FORCED  ACCOUNT  CODE 0-1
DISABLED 
						

							Account Codes2-9
Features and Operation
Operation
Prior to placing an outside line call or during an outside line call:
1. Press the preprogrammed ACCOUNT CODE button.
2. Dial account code up to 12-digits.
3. Dial [9] or CO Access code. Dial tone sounds.
4. Dial the desired number.

SINGLE LINE TELEPHONE
To enter an Account Code before a call:
1. Lift the handset.
2. Dial [627].
3. Dial the account code.
4. Dial [9] or CO Access code. Dial tone sounds.
5. Dial the desired number.
To enter an Account Code during a call:
1. Depress the hookswitch momentarily. Your call will be placed on executive hold while 
you enter your account code.
2. Dial [627].
3. Dial the account code.
Account Codes - Traveling COS ( Verified)
Description
The Verified Account Code/Traveling Class of Service (COS) feature provides the ability to 
track specific calls by entering a verified, variable length (up to 12 digits) identifier. Each 
account code can be assigned a day and night Class of Service for determining the dialing 
privileges allowed by that account code.
This feature provides a means for users to override a restricted station. If the dialed account 
code matches the Verified Account code table, an intercom dial tone is returned, otherwise 
an error tone is presented.
Using verified Account Codes is optional, available on a system-wide basis. SMDR must be 
enabled for the account code to print as part of the SMDR record. The STS allows up to 250 
12-digit account codes for verification purposes.
If the account code contains fewer than 12 digits, dial [
] to return to the intercom 
dial tone.
SMDR must be enabled for the account code to become part of the SMDR record. 
Refer to “SMDR Enable/Disable” on page 2-250.
If the account code contains fewer than 12 digits, dial [
] to return to the intercom 
dial tone.
If the account code contains fewer than 12 digits, dial [
] to automatically return to the call. 
						

							2-10Account Codes
Features and Operation
Figure 2-1:  Flash 31 Button Mapping
Related Information
Programming Steps
To enable or disable Verified Account Codes:
1. Press the VERIFIED ACCT CODES flexible button (FLASH 06, Button #3). The following 
message displays:
2. Enter 0 or 1 on the dial pad to enable/disable Verified Account Codes.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Verified Acct Codes are disabled.
To assign Verified Account Codes:
1. Press FLASH and dial [31]. The following message displays:
ACCT = Up to 12-digit account code
COS = Class of Service for account codes
ACCT
CODECLASS OF
SERVICEDELETE ACCT
CODEERASE
DIGITS

1Q
2W
3E
4R

5T
6Y
7U
8I

9O
10 P
11 A
12 S

13 D
14 F
15 G
16 H
NEXTPREV

17 J
18 K
19 L
20 ;

21 Z
22 X
23 C
24 V
Quick Reference
 Flash 21 Button 1 The SMDR function MUST be enabled (refer to “SMDR 
Enable/Disable” on page 2-250).
VERIFIED  ACCT  CODES 0-1
DISABLED
ACCT COS
XXXXXXXXXXXX ##