Vodavi Starplus Sts Key Systems Programming Operation Manual

							Programming the Voice Mail System C-25
Flash-Based Voice Mail
Figure C-6: Five Possible Number Plans
Figure C-7: CCR Menus Example
Sales
RepairsTech SupportServices 
						

							C-26 Programming the Voice Mail System
Flash-Based Vo ice Mail
Figure C-8: CCR Menu Tiering Example
Invalid Digits
This screen is used to instruct the Flash-based Voice Mail to ignore certain digits that may be 
dialed. When these digits are encountered, they are ignored.
Figure C-9: Invalid Digits ScreenCCR MENU 4
CCR MENU 5
CCR MENU 2
CCR MENU 1
CCR MENU 3
Out-of-State
Company XSalesIn-State
Other Department 
						

							Programming the Voice Mail System C-27
Flash-Based Voice Mail
Auto Attendant Configuration
This “Voice Lines” screen is used to control what a caller will hear when a given port answers. 
Each port may play a different greeting.
Figure C-10: Auto Attendant Screen
Each column in Figure C-10 represents a given port from 1 to 8. The fields in each column are 
explained below.
Field Description
OPRERATOR EXT This is the extension number of the Operator’s extension for this port. When a caller dials [0], this is the 
destination extension.
HUNTFuture option - not currently active
VMSFuture option - not currently active
DAY MODE
GR EETING NO. The greeting number (01-09) that plays when this port is accessed during the d ay hours, as defined  in the 
Open & Close Schedule.
DAY MODE 
CCRThe number (01-05) identifying the CCR menu that answers during the day hours, as defined in the Open 
& Close Schedule.
NIGHT MODE
GREETING NO. The greeting number (01-09) that plays when this port is accessed during the night hours, as defined in 
the Open & Close Schedule.
NITE MODE 
CCRThe number (01-05) identifying the CCR menu that answers during the night hours, as defined in the 
Open & Close Schedule. 
						

							C-28 Programming the Voice Mail System
Flash-Based Vo ice Mail
System Clock Adjustments
This screen is used to adjust the Real Time Clock settings of the Flash-based Voice Mail. Use 
the arrow keys to navigate left and right, then make the desired changes.
Figure C-11: Date & Time Screen
To enter a new date and time:
1. Enter a value of 1-7 to identify the day of the week.
1 = Sunday 5 = Thursday
2 = Monday 6 = Friday
3 = Tuesday 7 = Saturday
4 = Wednesday
2. Press the right arrow key or press the  key.
3. Enter a value of 1-12 to indicate the month.
4. Press the right arrow key or press the  key.
5. Enter a four-digit value to indicate the year.
Field Description
TEMP GRT ON

If this field is set to Y, the programmed TEMP GREETING message will be played to a caller.

If this field is set to N, the programmed GREETING NO. message will be played.
This message may be changed from any telephone - internal or external.
TEMP GREETING If Temp Greeting is active (Y ), this is the greeting that plays when this port answers.
NOANSGREETINGFuture option - not currently active
AUTOAT T START

If this option is set to Y, the system goes off-hook on an incoming call and waits for integration digits.
NOTE -- This is the default setting and it should not be changed unless necessary.

If this option is set to N, the system goes off-hook on an incoming call and immediately plays the 
programmed greeting according to the Open & Close Schedule, but does not respond to DTMF tones. 
						

							Programming the Voice Mail System C-29
Flash-Based Voice Mail
6. Press the right arrow key or press the  key.
7. Enter a value of 1-24 to set the hour field.
Use military 24-hour format to set the Time.
8. Press the right arrow key or press the  key.
9. Enter a value of 0-59 to set the minutes field.
Example -- To set the time to 6 p.m., enter 18:00. The voice mail system will automatically 
convert the military time to standard time notation when the changes are saved.
Any or all settings may be changed at the same time.
10. When you finish making changes, press the  key to save the new settings.
Version Number
This choice will display the current Software Version and Prompts Version numbers. This 
information is useful when speaking with technical support personnel.
Set System Password
This screen is used to change the system password. If you wish to change the voice mail 
system password from the default value of 0000, enter the new password here. (The 
password MUST be four digits.)
The new password takes effect next time you access programming menus.
Figure C-12: Password Screen
You can press the  key after each value entered. A shortcut is to enter a 
string of values separated by a  between each value, then pressing 
. For example: an entry of 2  3  17  2003 
 18  30 , will represent Monday, March 17, 2003, 
6:30 p.m. 
						

							C-30 Programming the Voice Mail System
Flash-Based Vo ice Mail
Mailbox Assignment
This screen controls mailbox user options. Each mailbox may be assigned any of the four 
available Classes of Service, and be allowed or denied the ability to make outcalls to a beeper. 
A description of the fields on the mailbox assignment screen are provided below.
Figure C-13: Mailbox Assignment Screen
Field Description
MAILBOX
- NO
- EXTThis heading contain two fields:

Mailbox index number. This is generated automatically by the system.

Mailbox number that relates to the physical extension number. Example, 100-148.
ACCESS CODE Password designated by the mailbox owner for accessing the mailbox.
(The default password is 0000. It is changeable from 0000-9999.)
EXT_NO Number of the physical extension for this mailbox.

This is the station that will be the destination of callers when transferred by the voice mail system.

It is also the number used when activating or deactivating MWI indicators.
CLASS OF SERVICE Number of the assigned Class of Service as programmed in Class of Service screen.
DIAL OUT Controls whether a given mailbox is allowed to make outcalls to a beeper/pager
BEEPER NO Allows beeper outcalls.

Only enter the beeper/pager telephone number.

The system will verify the outdial access code entered on the PBX Integration Screen.
MSG_IND Shows the current status of the telephone MWI indicator according to the system.

0 = OFF

1 = ON 
						

							Programming the Voice Mail System C-31
Flash-Based Voice Mail
Adding a Mailbox
From the Main Menu:
1. Press  to enter Mailbox Assignments.
2. Move the cursor to the first available line, at a position left of the index number field. Press 
[F1] to go to the next page, if necessary.
3. Enter in order:
a. Next index number, then space.
b. Mailbox extension number, then space.
c. Access code if available, otherwise 0000 (valid codes are 0000-9999), then space.
d. Extension number to be associated with this mailbox (this must be the same number 
as the mailbox number).
e. Press . To continue adding mailboxes, return to step 3a.
6. After you finish adding mailboxes, press  to save your changes and return to the 
Programming Menu.
An example of a valid entry is: [32] + space + [100] + space + [0000] + space + [100] + 
 + 
Field Description
NAME & 
NAME_MODEThese two fields control whether the Dial-By-Name directory function uses the first or last name of the 
mailbox user.
The NAME field allows up to 17 characters. Type the first name and the last name. Use a space 
between the first and last names. Capitalize the first letter of the first and last names.
The NAME_MODE field tells the Flash-based Voice Mail whether to search using the Last or the 
First name. To change this value from Last to First, press the Enter key until you are in the Name 
field. Press the Up arrow and the cursor will highlight the “L” in Last. Type “F” and press the Enter 
key. The value will change to First.
DIRECT XFR This field indicates whether a mailbox user has set their mailbox to transfer callers directly to their 
mailbox or to be transferred to the programmed extension number. This is an indicator field and 
cannot be changed manually from the terminal.
Off - the caller is transferred to the extension
On - the caller is transferred to the mailbox to leave a message
When the integration type is changed on screen 12, the Flash-based Voice Mail will automatically 
insert the correct mailboxes into this screen as a default condition.
When there are more mailboxes than appear on the screen, press [F1] to go forward one screen 
and [F2] to go back one screen.
A system can use 2-digit, 3-digit, or 4-digit mailbox numbers. However, a 
system cannot number mailboxes using a combination of 2, 3, and 4-digit 
lengths. For example, if 2-digit numbering is used, then all mailboxes must 
be numbered with 2 digits.
When adding a mailbox, the Class of Service field automatically updates to a default 
value of 1 and the Dial Beeper No Out field automatically updates to Off. After the 
mailbox is established, these fields and the beeper/pager No can be modified as 
desired.
If an invalid beeper/pager number is entered, a user cannot activate this type of 
notification remotely. 
						

							C-32 Programming the Voice Mail System
Flash-Based Vo ice Mail
Deleting a Mailbox
From the Programming Menu:
1. Press  to enter Mailbox Assignments.
2. Move the cursor bar down to the mailbox that is to be deleted.
3. Press  to delete the mailbox.
4. Press  to confirm delete.
5. When you finish, press  to save your changes and return to the Programming 
Menu.
Class of Service 
The Flash-based Voice Mail provides four Classes of Service. Each COS has three parameters 
that may be specified:
Figure C-14: Class of Service Screen
Field Description
SAVE PERIOD
IN DAYSSpecifies the number of days that a message is retained before being automatically deleted. 
No warning is given before the message is deleted.
It is important to delete messages so that the storage space is not completely consumed.
LENGTH OF MSG
IN MINUTESControls the allowable recorded length of a message that may be left in a user’s mailbox.
NUMBER OF
MESSAGESControls the total number of messages that a given mailbox user may have in their mailbox at 
any one time. The mailbox will indicate that it is full, once this count is matched. For example, 
if set to 5, the 6th caller receives a message “I’m sorry, the mailbox is full”. 
						

							Programming the Voice Mail System C-33
Flash-Based Voice Mail
Recording Time Left
This screen is used to display the amount of voice storage space that is currently available in 
the Flash-based Voice Mail. The Memory Expansion Module increases the storage space by 
360 minutes.
Figure C-15: Free Sectors Screen
PBX Integration
The Flash-based Voice Mail provides several preprogrammed integration modules as shown 
in Figure C-16.
Figure C-16: PBX Integration Screen (1 of 2) 
						

							C-34 Programming the Voice Mail System
Flash-Based Vo ice Mail
Selecting an STS Numbering Plan -- Use the arrow keys to scroll to the desired number 
corresponding to the desired numbering plan, then press the  key. Your selection is 
displayed in the Screen in Effect field.
For example, if you scroll to 01 for Vodavi STS 3 Digit numbering plan and press , the 
Screen In Effect field displays 01.
Changing a Parameter -- 
In cases where you need to change a parameter used by the PBX integration screen, perform 
the following steps:
1. Use the arrow keys to scroll to select your PBX integration, then press the  key.
2. Press the  key a second time to display the next PBX Integration Screen.
PBX Integration Programming - (Sub Menu)
Figure C-17: PBX Integration Screen (2 of 2)
It is only necessary to select the specific STS numbering plan as shown in Figure C-16. 
Parameters for the selected STS numbering plan (shown in Figure C-17) do not need to 
be modified unless under the direction of Technical Support personnel.
Changing from one PBX integration to another will wipeout all of the existing 
mailboxes and there is no way to recover them.
Field Description
PBX CODENumber the system uses to determine which PBX screen to reference for system 
parameters.
Example -- If 01 is selected as the PBX Integration, the system will use the entries located on 
screen 01 to determine integration patterns, MWI on & off codes, etc.
NAMEDescriptive name used to visually identify the particular Integration Screen. This name is 
the one displayed in the PBX Integration Selection Menu.