Vodavi Starplus Sts Key Systems Programming Operation Manual

							Contents - ix
Voice Mail Transfer / Forward ....................................................................................................... 2-303
Voice Mail Broker  .............................................................................................................................. 2-304
Voice Mail ID Digit Length  ............................................................................................................. 2-304
Voice Mail Modem Access  ............................................................................................................. 2-305
Voice Mail One-Touch Recording  ...................................................................................................... 2-306
One-Touch Recording Warning Tone  ....................................................................................... 2-307
Voice Mail Outpulsing Table  ................................................................................................................ 2-308
Voice Mail In-Band Signaling  ........................................................................................................ 2-308
Voice Mail Disconnect Table ......................................................................................................... 2-310
Volume Control ......................................................................................................................................... 2-311
3 Attendant Features and Operation
Introduction ............................................................................................................................................... 3-3
Attendant Features - Index ................................................................................................................... 3-4
911 Alert  ............................................................................................................................................... 3-5
Attendant CO Line External (Off-Net) Forward  ............................................................................. 3-6
Attendant Custom Message  ................................................................................................................ 3-7
Attendant Day/Night/Special  .............................................................................................................. 3-8
Attendant Directory List Programming  ...........................................................................................3-9
Attendant Disable Outgoing CO Line ............................................................................................... 3-12
Attendant Override  ................................................................................................................................. 3-13
Attendant Setting Time and Date  ...................................................................................................... 3-14
Attendant Station Assignment  ........................................................................................................... 3-15
Attendant Unavailable  ........................................................................................................................... 3-16
Attendant Voice Mail Alarm Clear  ...................................................................................................... 3-17
DSS/BLF Console with Map  .................................................................................................................. 3-17
Busy Lamp Field Indicators  ........................................................................................................... 3-17
Direct Station Calling ....................................................................................................................... 3-17
Release Key  ......................................................................................................................................... 3-17
Transfer Search  .................................................................................................................................. 3-17
Mapping Options .............................................................................................................................. 3-18
Station ID for DSS/BLF Console With Map  ............................................................................... 3-21
Display Timer  ............................................................................................................................................. 3-21
ICLID Call Management Tables  ........................................................................................................... 3-22
Answered Call Management Table  ............................................................................................ 3-22
Unanswered Call Management Table  ....................................................................................... 3-23
Recall ............................................................................................................................................................ 3-24
Attendant Recall Timer  ................................................................................................................... 3-24
Release Button  .......................................................................................................................................... 3-24
Speed Dial - System Storing  ................................................................................................................. 3-25
4 Uniform Call Distribution
Uniform Call Distribution  ...................................................................................................................... 4-3
UCD Calls In Queue Status Display  .............................................................................................4-3
Alternate UCD Group Assignments  ........................................................................................... 4-3 
						

							Contents - x
Incoming CO Direct Ringing  ......................................................................................................... 4-4
Message Interval Timer ................................................................................................................... 4-4
No-Answer Recall Timer  ................................................................................................................. 4-5
No-Answer Retry Timer  .................................................................................................................. 4-5
Overflow Station Assignment  ...................................................................................................... 4-5
Overflow Station Forwarding  ....................................................................................................... 4-7
Overflow Timer  .................................................................................................................................. 4-8
Primary Agent Assignments  ......................................................................................................... 4-8
Primary Recorded Announcement ............................................................................................. 4-9
Recorded Announcements  ........................................................................................................... 4-9
Recorded Announcement Tables  ............................................................................................... 4-9
Ring Timer  ........................................................................................................................................... 4-11
Secondary Recorded Announcement  ....................................................................................... 4-12
UCD Available/Unavailable  ........................................................................................................... 4-12
UCD Calls In Queue Display  .......................................................................................................... 4-13
Wrap-up Timer  ................................................................................................................................... 4-14
Initialize UCD Group Parameters  ................................................................................................4-15
Print UCD Group Parameters ........................................................................................................ 4-16
A ICLID / Caller ID
Introduction ............................................................................................................................................... A-3
Functional Performance  ........................................................................................................................ A-4
Caller ID Name/Number  ........................................................................................................................ A-4
Calling Number/Name Display  ....................................................................................................A-5
Incoming Number/Name for SMDR Records .......................................................................... A-6
Local Name Translation  .................................................................................................................. A-6
ICLID Programming ................................................................................................................................. A-6
Enable/Disable ................................................................................................................................... A-7
Name in Display  ................................................................................................................................ A-7
Baud Rate Display  ............................................................................................................................. A-8
Port Assignment ................................................................................................................................ A-8
Ring Delay Timer  ............................................................................................................................... A-8
Initialize ICLID-DID Tables .............................................................................................................. A-10
Print ICLID - DID Tables ................................................................................................................... A-11
ICLID Call Management Tables  ........................................................................................................... A-13
Answered Call Management Table  ............................................................................................ A-13
Unanswered Call Management Table  ....................................................................................... A-14
B Least Cost Routing 
Introduction ............................................................................................................................................... B-3
LCR Tables  ........................................................................................................................................... B-3
LCR Flowchart  .................................................................................................................................... B-5
Operation (When LCR is Enabled) ...............................................................................................B-6
Programming LCR Tables ...................................................................................................................... B-6
3-Digit Area / Office Code Table .................................................................................................. B-7 
						

							Contents - xi
6-Digit Office Code Table ............................................................................................................... B-8
Exception Code Table  ..................................................................................................................... B-9
Route List Table  ................................................................................................................................. B-9
Insert/Delete Table ........................................................................................................................... B-11
Daily Start Time Table  ..................................................................................................................... B-12
Weekly Schedule Table  ................................................................................................................... B-14
LCR Routing for Toll Information  ................................................................................................ B-15
LCR Call Progress ............................................................................................................................... B-15
Default LCR Database ...................................................................................................................... B-16
Forced Least Cost Routing (LCR)  ................................................................................................. B-16
LCR Class of Service (COS)  ............................................................................................................. B-17
Enable/Disable Least Cost Routing  ............................................................................................ B-19
Call Cost Display  ................................................................................................................................ B-19
Initialize LCR Tables .......................................................................................................................... B-20
Print LCR Tables  ................................................................................................................................. B-21
LCR Printout  ........................................................................................................................................ B-22
C Flash-Based Voice Mail
Introduction ............................................................................................................................................... C-3
System Capabilities  .......................................................................................................................... C-3
Basic Features ..................................................................................................................................... C-3
Programming the Voice Mail System  ............................................................................................... C-4
Card Slot Programming  .................................................................................................................. C-4
Recorded Announcement Tables  ............................................................................................... C-5
Programming Devices for Flash-based Voice Mail System  ............................................... C-7
Programming System Functions Via Telephone ................................................................... C-9
Programming System Functions Via Computer  .................................................................... C-18
Voice Prompts .................................................................................................................................... C-39
User Operations  ........................................................................................................................................ C-44
How to Use the Voice Mail System  ............................................................................................. C-44
Getting Started  .................................................................................................................................. C-44
Message Options  .............................................................................................................................. C-45
Mailbox Greeting Options  ............................................................................................................. C-49
Passwords ............................................................................................................................................ C-51
Outcall Notification  .......................................................................................................................... C-51
 Direct Transfer ................................................................................................................................... C-51
D Customer Database Programming
Introduction ............................................................................................................................................... D-3
Program Mode Entry (Key Station)  .................................................................................................... D-5
Program Mode Entry (Data Terminal or PC)  ................................................................................... D-5
Initialization ............................................................................................................................................... D-5
Database Programming Worksheets  ................................................................................................D-6
Database Upload/Download Routine  ..............................................................................................D-6
Upload/Download through Remote Administration  .......................................................... D-6 
						

							Contents - xii
Programming Tables  .............................................................................................................................. D-11
E Quick Reference Tables
Flash Code Index  ...................................................................................................................................... E-3
Default Numbering Plan ........................................................................................................................ E-13 
						

							1
Introduction
This manual provides the information necessary to operate and maintain the STS System. The 
described features are based on the current software release. If any of these features do not 
work on your system, call your sales representative regarding upgrade of your system. 
						

							1-2General Description
Introduction
General Description
Allows Flexibility and Software Control
The STS Digital Key Telephone System is a fully digital hybrid Key Telephone System, 
designed to meet the telecommunication needs of small to medium-sized business offices.
The system has been designed to allow a high level of software control over the systems 
hardware. The software incorporates a vast array of features and capabilities including PC 
Database Administration and Least Cost Routing.
Incorporates Command Processing & Voice Switching
The STS System incorporates state of the art digital technology for command processing and 
voice switching, using a Pulse Code Modulation/Time Division Multiplexing (PCM/TDM, A 
law or U law) distributed switching matrix. 
Supports Multiple Devices
The STS system supports a combination of Digital Keysets and wireless terminals as well as 
analog single line devices. With the keysets, commonly used features are activated by direct 
button selection. Additionally, many functions may be accessed by dialing specific codes or 
optionally, by assigning these dial codes to Flexible Buttons on the keyset. In addition to key 
telephones, an array of optional terminals is available.
With the flexibility of the STS extensive feature content, and the capability to use an array of 
instruments, the STS can be tailored to meet the short and long term needs of the most 
demanding customer requirements. 
						

							General Description1-3
Introduction
System Features
This page displays a condensed list of the extensive features available in the STS System:
911 Feature
Account Codes
Answering Machine Emulation
Attendant Assignment / Features
Automatic Privacy
Background Music
Battery Back-Up (Memory)
Baud Rate Assignments
Call Back
Call Coverage
Call Forward
Call Forward - Preset
Calling Forward Override
Calling Station Handsfree Mode Override 
Calling Station Tone Mode / Override 
Call Park - Station
Call Park - System
Call Pickup
Call Transfer
Camp On
Centrex/PBX
Class Of Service (COS)
CO Line - Access
CO Line Attributes
CO Line DTMF Sending
CO Line Group
CO Line - Identification
CO Line - Incoming Ringing Assignment
CO Line Loop and Pool Buttons
CO Line - Loop Supervision
CO Line - Queue
CO Line - Ringing Options
CO Por t Parameters
CO Ring Detect Timer
Conference
Cordless Key Telephone Unit Feature Button
Database Administration
Database Printout (Dump)
Dial By Name
Dial Pulse Sending
Direct Inward System Access (DISA)
Direct Station Selection / Busy Lamp Field
Direct Transfer Mode
Directory Dial
Distinctive Ringing
Do Not Disturb
Executive Override
Executive / Secretary Pairs
External Day Ring
External Night Ring
Fixed Station/Por t Number
Flash Rates (Programmable)
Flexible Button Assignment
Flexible Numbering
Group Listening
Headset Mode
Hold - Exclusive
Hold - Preference
Hold - System
Hot Keypad
Hot Line / Ring Down
Hunt Groups
ICLID / Caller ID*
Idle Speaker ModeIncoming Calling Line Identification
Initializing - System Parameters
Intercom
Inter-Digit Time-Out
Keyset Mode
Last Number Redial
LC D -  Con trast
LCD - Display
Least Cost Routing (LCR)
Message Wait
Message Waiting Reminder Tone
Music-On-Hold
Mute Key
Name In Display
Name / Number Translation Table
Night Service
Off-Hook Signaling
Off-Hook Voice Over
Outside Calls
Paging
Pause Timer
PBX Dialing Codes
Personal Messages
Preferred Line Answer
Printing - System Parameters
Privacy Release
Private Line
Recall
Repeat Redial
Relay Programming
Remote Administration*
Remote System Monitor And Maintenance*
Save Number Redial (SNR)
Single Line Telephone (SLT )
Software Version (MBU)
Speakerphone
Speed Dial
Station Attributes
Station Identification
Station Message Detail Recording
Station Relocation
Station Speed Dial Numbers
System Parameters
System Reset
System Speed Bin Access
Text Messaging (Silent Response)
Toll Restriction
Uniform Call Distribution (UCD)
Universal Day/Night Answer
Voice M ail
Voice Mail In-Band Features
Voice Mail One-Touch Recording
Voice M ail Outpulsing Table
Volume Control
* = May require additional hardware or software 
						

							1-4General Description
Introduction
Digital Keyset Telephones
Each STS System provides all the keys, indicators, and features described.
Handset and Speaker are located at the left side of the front panel. A handset is provided to 
allow confidential conversation when desired. Lifting the handset from its cradle (going 
off-hook) disengages the station’s built-in speaker. The speaker is located directly below the 
center portion of the handset. The station may be operated with the handset on-hook. When 
this occurs, audio is transmitted to the station user through the station’s speaker.
Flexible Buttons provide access to idle outside lines, DSS/BLF for internal stations, access 
speed dial numbers and activate features. These buttons can be programmed by the 
individual station user. The default flexible feature buttons are described as follows:
» CALL BACK button lets you initiate a call back request to another busy station. As soon as 
that station becomes idle, the station that left the call back request is automatically 
signaled. A flexible button must be assigned to use this feature.
» PICK-UP button lets you pick up a tone ringing intercom call, transferred, incoming, or 
recalling outside call to a specific unattended station, by group or directed call pick-up.
» DND (DO NOT DISTURB) button lets the user place their telephone into Do Not Disturb 
mode to eliminate incoming outside line ringing, intercom calls, transfers and paging 
announcements. The station in DND can use the telephone to make normal outgoing 
calls. On Attendant stations, this button becomes the system Night Mode button. A 
flexible button must be assigned to use this feature.
» LINE QUEUE button lets you queue to an outside line when all lines in a group are busy. 
Your station is placed in queue, awaiting a line in the same group to become available.
Outside Calls are announced by a tone signal repeated every 3.2 seconds. The 
corresponding outside line indicator flashes slowly.
Intercom Calls can be tone ringing or voice announced. If voice announced, the receiving 
station receives three tone bursts prior to the announcement. If a tone ringing call, the 
receiving station hears a tone ring every 2.4 seconds.
24-Button Speakerphone
The 24-button Digital Telephone has 24 
flexible, dual color LEDs that can be 
customized for each application.
When the flexible button are used as DSS 
buttons, station status can be seen in a 
single glance. When they are used as CO/
PBX/Centrex buttons, line status is easily 
monitored.
This integrated speakerphone offers call 
announce with hands-free intercom and a 
hot keypad that allows dialing while the 
phone is on-hook.
The three interactive soft keys provide 
additional feature functionality. 
						

							General Description1-5
Introduction
Digital Keyset/Button Diagram
The following illustration and its corresponding table describe the physical features of the 
Vodavi 24-Button Digital Display Telephone. This telephone is necessary when programming 
the system features and functions available with the STS System.
 
Figure 1-1: Digital Key Telephone
FLASH TRANS
SPEED CONF
MSG FWD
MUTECAMP ON
ON/OFFHOLD
VOLUME123
456
789
0
ABC DEF
GHI JKL MNO
PRS TUV WXY
OPER
12
3
4
5
6
7
89
1011
12
13
1415
16
17
18
*#
9 1 
						

							1-6General Description
Introduction
Table 1-1: Digital Key Telephone Buttons
NUMBER FEATURE BUTTON FUNCTION
1Display Displays information about telephone status, 
dialing directories, and text message 
information.
2Message Indicator Programmable indication for Ring Line, Voice 
Mail, Message Wait, or handset operation
3Flexible Button Keys Used to access outside lines or access call-
handling features.
4MSG Key Used for Auto-CallBack to a telephone which has 
left a text message or to access voice messages.
5FWD Key Used to for ward your calls to another 
destination, such as a station or voice mail.
6SPEED Key Used to access speed dialing, save number redial 
and last number redial. This button also is used 
to access flexible button programming.
7CONF Key Used to establish conference calls.
8TRANS Key Used to transfer an outside call from one station 
to another.
9FLASH Key Used to end an outside call and to restore dial 
tone without hanging up receiver.
10CAMP ON Used to alert a busy station that an outside line is 
on hold and waiting for them.
11MUTE Key Used to activate/deactivate MUTE function. 
When activated, the party on the other end 
cannot hear you.
12HOLD Key Used to place outside calls on hold or to retrieve 
held calls.
13ON/OFF Key Used to make a call without lifting the handset.
14VOLUME Key Used to adjust level of tones, background music, 
ringing, receiver volume, and display contrast.
15Speaker Outputs tones and voice at your extension.
16Microphone Used to talk with other party without using the 
handset.
17H-T-P Used to select mode of operation: Handsfree, 
To n e,  o r P ri v a c y.
18Interactive Soft Keys Used to work in conjunction with fixed and 
flexible features.
19Headset Jack 2.5 mm Headset Jack is located on the left side of 
the telephone.