Vodavi Starplus Sts Key Systems Programming Operation Manual

							Programming the Voice Mail System C-5
Flash-Based Voice Mail
Programming Steps
1. Press FLASH and dial [24]. The following message displays:
2. Press the button corresponding to the desired slot location. (Buttons #1-14 indicate 
peripheral card slots 0-13.) Use either slot 7 or slot 13 for Voice Mail Interface Boards.
3. Enter a valid number for the type of card plugged into the current peripheral card slot.
[00] = None [13] = SL04 (represents SLIB w/ 4 ports)
[02] = DTIB [15] = LCI4 (represents LCOBC)
[04] = SL02 (represents SLIB w/ 2 ports)[17] = VM1B (represents flash-based VMIB)
[09] = T1IB [18] = VM2B (represents pentium-based VMIB)
4. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
5. Press the reset button on the Main Board Unit (MBU).
DEFAULT … Slot 0, 1, and 2 are identified as DTIB, LCI4, and SL02 respectively.
Conditions
» After programming card slots, a system reset must be performed.
» If a caller ID card is used in the system, you must use FLASH 40, Page C, Button #2 to set 
the Ring Delay Timer to a setting of 05 (sec). This allows sufficient time for receipt of ICLID 
information from the telephone company. Refer to “Ring Delay Timer” on page A-8.
Recorded Announcement Tables
Description
The Flash-based Voice Mail can be used as a RAN Announcer for UCD Groups. A RAN 
mailbox is provided to play the announcement.
This feature establishes the type, index (port) number and message length for the eight 
available Recorded Announcements (RAN). There are eight RAN Tables that can be 
programmed. Table 1 can be the answer port for unanswered incoming calls to a UCD group.
CABINET 0
ENTER BUTTON NUMBER
CAB 0    SLOT XX 00-18
DTIB 
						

							C-6 Programming the Voice Mail System
Flash-Based Vo ice Mail
Programming Steps
If Recorded Announcement (RAN) devices are installed to operate with UCD, these tables 
must be programmed.
To program a Table for Flash-based Voice Mail:
1. Press FLASH and dial [62]. The following message displays:
The top left button in the flexible button field is lit for programming UCD RAN 
Announcement Table #1.
2. To change to another UCD RAN Announcement Table, press FLASH 62 and a flexible 
button 2-8 for Tables 2-8 respectively.
3. Dial [4] for the Voice Mail function.
4. Dial the desired Voice Mail Group number, using a 4-digit format, e.g., for Voice Mail 
Group 440, enter 0440.
5. Dial a three-digit RAN mailbox number [801-816].
6. Dial (0).
7. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To clear entries:
1. Press the [#] button.
2. Then press HOLD.
ANNOUNCEMENT  TABLE  1
TYPE  #    IDX  ####    TIME  ###
ANNOUNCEMENT
TABLE 1ANNOUNCEMENT
TABLE 2ANNOUNCEMENT
TABLE 3ANNOUNCEMENT
TABLE 4

1Q
2W
3E
4R
ANNOUNCEMENT
TABLE 5ANNOUNCEMENT
TABLE 6ANNOUNCEMENT
TABLE 7ANNOUNCEMENT
TABLE 8

5T
6Y
7U
8I
To program a Table for a Digital Voice Mail, a CO Line port,an SLT port, or a RAN 
Hunt Group port, refer to “Recorded Announcements” on page 4-9. 
						

							Programming the Voice Mail System C-7
Flash-Based Voice Mail
Programming Devices for Flash-based Voice Mail System
Flash-based Voice Mail programming is accomplished by using a touch-tone telephone and a 
personal computer. Ta b l e C - 1 shows the categories of programming that can be performed 
by each device.
Table C-1: Programming Device Comparison
Administration Telephone Computer
Class of Service

Date and Time


Debug

Free Sectors (message storage time remaining)

Invalid Digits

Mailbox Administration
Change Access Codes



Add a M ailbox


Delete a Mailbox


Record a Mailbox Greeting

Reset Message Wait Indication


Notification
Activate



Edit Number

New Number

Numbering Plan

Open and Close Schedule

Operating Mode
Day



Night


Automatic


Password (System)

PBX Integration ( Telephone Type)


PBX Integration parameters

Record Prompts

Review Prompts

Select System Greeting / per Port
Normal



Night


Te m p o r a r y


System Greeting
Review


Record 

Delete

Ve rs i on  N um be r
 
						

							C-8 Programming the Voice Mail System
Flash-Based Vo ice Mail
The following is the recommended sequence for programming the voice mail system to 
perform basic operations. Perform programming in the order shown in Ta b le  C - 2 starting at 
the top of the table and continuing to the bottom of the table. This table illustrates the flow 
of programming; detailed programming steps are contained in following sections titled 
“Programming System Functions Via Telephone” and “Programming System Functions Via 
Computer”.
Tabl e C -2 :  Bas ic Pro gram m in g
Using Computer Programming
Programming Type Description
PBX Integration Select your telephone system from a list of possibilities. Example - 
selection number 00 represents Vodavi STS 2-digit telephone systems.
Open & Close Schedule Identify the hours of your business operation.
Number Plan Activate the numbers that will appear as menu selections.
Mailbox Assignment

Identify mailbox and extension numbers.

Activate pager/beeper notification option.
Class of Service Verify COS settings.
Auto Attendant Config Verify Auto Attendant Configuration
Using Telephone Programming
Programming Type Description
DTMF Record system greeting (1- 9)
DTMF Record RAN mailboxes (801-816) 
						

							Programming the Voice Mail System C-9
Flash-Based Voice Mail
Programming System Functions Via Telephone
To access the System Administrator Mailbox:
1. Dial into voice mail.
2. When the system answers, dial [

] + [#] followed by the System Administrator Mailbox 
number:
[#]+[0] = two-digit mailbox system
[#]+[00] = three-digit mailbox system
[#]+[000] = four-digit mailbox system
The system will announce: “Mailbox 15-00”, which is the System Administrator Mailbox 
number. This number does not conflict with Mailbox 15 in a two-digit mailbox system.
3. When requested, enter the System Administrator password. Default = [9]+[#]+[56].
The System Administrator Mailbox menu plays to prompt you to select one of the options 
listed below.
4. Select the appropriate button to select the desired option. Descriptions of the options 
are provided on the next several pages.
To change the System Administrator password refer to “Mailbox Administration” 
on page C-11.
Press: [1] for system greetings
[2] for Mailbox Administration
[3] for Auto Attendant configuration
[4] to set date and time
[5] to set operating mode
[6] to select PBX integration
[7] to record a prompt
[8] to listen to a prompt
[9] to change Open/Close Schedule 
						

							C-10 Programming the Voice Mail System
Flash-Based Vo ice Mail
Administrator Options
System Greetings
The programmed Day or Night greeting for each port, as programmed in the Number Plan 
screen, is the first announcement played to outside callers when they reach the system. 
Callers will either dial the system’s access number directly or they might be forwarded when 
the dialed extension is busy or unanswered.
You have the option to record up to nine programmable greetings to provide callers with 
certain information and instructions upon their entering the system.
You can customize the system sign-on greetings to meet your organization’s needs. When 
you record a customized greeting, remind subscribers to dial [#] to identify themselves to the 
system as subscribers. This is important for new subscribers who can get confused and end 
up leaving unintended messages for others rather than entering their own mailboxes.
Outside callers who have never encountered a voice message system should be given clear 
instructions on what to do when they reach the system. Since mailbox numbers are generally 
the same as the extension numbers, a caller can leave a message by just dialing a [

] before 
the extension number of their intended party. By customizing the system greeting, explicit 
directions can be given to the outside caller.
To program system greetings:
1. Access the System Administrator Mailbox as described on page C-9. The System 
Administrator Mailbox Menu plays.
2. Press [1] to access system greetings. The system will prompt you for the greeting number 
(1-9).
3. Enter the desired greeting number.
For example:
1 = Default Day greeting
2 = Default Night greeting
3 = Default Temporary greeting
4 - 9 = Open for customized greetings
4. You will be prompted with the following three choices:
Press [1] to Review. The greeting selected in Step 3 is played, then you are returned to 
Step 4.
Press [2] to Record. You will be prompted to record the greeting selected in Step 3. When 
you finish recording, press [#] to save the recording. Then you are returned to Step 4.
Press [3] to Delete. The system will announce that the greeting selected in Step 3 is 
deleted, then you are returned to Step 4.
5. When you finish work on the greeting initially selected in Step 3, you have three choices:

Press [
] to go back to Step 3 and select another greeting to manage.

Press [
] + [
] to return to the Administrator Options Menu.

Press [
] + [
] + [
] to exit the system completely. 
						

							Programming the Voice Mail System C-11
Flash-Based Voice Mail
Mailbox Administration
Mailbox administrative functions are normally accessed using the programming terminal 
along with the appropriate programming screens on the system. However, for your 
convenience, a number of functions can be performed using your System Administrator 
mailbox. These include:

Changing an unknown/forgotten mailbox access code to a new temporary access code.

Adding new mailboxes. You may need to use the Mailbox Setup Screen to enter any 
additional information.

Deleting an existing mailbox.

Recording personal mailbox greetings.

Resetting a Message Waiting Indicator (MWI).
These five activities are described in detail below.
Changing a Mailbox Access Code
If a subscriber forgets their access code, you can reset it without deleting the mailbox and its 
messages. Once they are given the new temporary access code, the subscriber should 
immediately enter their mailbox and change the temporary access code to one of their own.
To change a Mailbox Access Code:
1. Access the System Administrator Mailbox as described on page C-9. The Administrator 
Options Menu plays.
2. Press [2] to access mailbox administration.
3. After the prompt, enter the mailbox number for which you want to change the access 
code.
4. After the next prompt press [1] to change an access code.
5. Enter the new access code, then press [#] to accept. The system will announce the new 
access code for confirmation, then you are returned to the Administrator Options menu 
in Step 1.
6. When you finish changing the access code(s), you have three choices:

Press [1] through [9] to select another System Administrator task to perform.

Press [
] to return to the system Main CCR Menu.

Press [
] + [
] to exit the system completely.
7. Give the new temporary access code to the subscriber. Tell the subscriber to enter their 
mailbox immediately to change the access code to one of their own choice.
When accessing any of these features, you are first asked to enter a mailbox number. 
This is the mailbox that will be acted upon.
This is the only method for changing the administrator mailbox access code. 
						

							C-12 Programming the Voice Mail System
Flash-Based Vo ice Mail
Adding a Mailbox
When you add a mailbox to the system, several default values are assigned: the extension 
number will be the same as the mailbox number, the password will be [0] + [0] + [0] + [0], the 
Class of Service will default to 1, and the Outcall function will be turned OFF. If you need to 
change these options from the default values, you will have to use the Programming 
Terminal.
To add a mailbox:
1. Access the System Administrator Mailbox as described on page C-9. The Administrator 
Options menu plays.
2. Press [2] to access mailbox administration.
3. After the prompt, enter the mailbox number for which you want to add.
4. After the next prompt, press [2] to add a mailbox. The system confirms addition of 
mailbox and then returns you to the Administrator Options Menu in Step 1.
5. When you finish adding a mailbox, you have three choices:

Press [1] through [9] to select another System Administrator task to perform.

Press [
] to return to the system Main CCR Menu.

Press [
] + [
] to exit the system completely.
Deleting a Mailbox
To delete a mailbox:
1. Access the System Administrator Mailbox as described on page C-9. The Administrator 
Options menu plays.
2. Press [2] to access mailbox administration.
3. After the prompt, enter the mailbox number for which you want to delete.
4. After the next prompt, press [3] to delete the mailbox.
5. After the prompt, press [#] to confirm deletion or [

] to cancel. You are then returned to the 
Administrator Options Menu in Step 1.
6. When you finish mailbox deletion activities, you have three choices:

Press [1] through [9] to select another System Administrator task to perform.

Press [
] to return to the system Main CCR Menu.

Press [
] + [
] to exit the system completely.
Deleting a mailbox is a permanent action and the mailbox or its messages cannot 
be recovered after the delete action is confirmed by pressing [#]. 
						

							Programming the Voice Mail System C-13
Flash-Based Voice Mail
Recording a Mailbox Greeting
You can use the System Administrator’s Mailbox to record the mailbox greeting for any 
system mailbox, as well as for RAN mailboxes.
To record a mailbox greeting:
1. Access the System Administrator Mailbox as described on page C-9. The Administrator 
Options menu plays.
2. Press [2] to access mailbox administration.
3. After the prompt, enter the mailbox number for which you want to record a greeting.
4. After the next prompt, press [4] to record a mailbox greeting.
5. After the beep, record the mailbox greeting, then press [#] when finished.
6. After the prompt, press [#] to confirm the recording is satisfactory. 
You are then returned to 
the Administrator Options Menu in Step 1.
7. When you finish recording mailbox greeting activities, you have three choices:

Press [1] through [9] to select another System Administrator task to perform.

Press [
] to return to the system Main CCR Menu.

Press [
] + [
] to exit the system completely.
Resetting a Message Waiting Indicator
The System Administrator can reset the message waiting indicator (MWI) for a mailbox. When 
this option is selected, the system checks the current status of any messages stored in the 
mailbox. The system then dials the appropriate MWI “turn on” code if there are new 
messages in the mailbox and the appropriate “turn off” code if there are no new messages in 
the mailbox. This operation will re-synchronize the physical MWI with the mailbox message 
status.
To reset an MWI:
1. Access the System Administrator Mailbox as described on page C-9. The Administrator 
Options menu plays.
2. Press [2] to access mailbox administration.
3. After the prompt, enter the mailbox number for which you need to reset the MWI.
4. After the next prompt, press [5] to reset MWI. The system confirms that the request has 
been processed and y
ou are returned to the Administrator Options Menu in Step 1.
5. When you finish resetting MWI activities, you have three choices:

Press [1] through [9] to select another System Administrator task to perform.

Press [
] to return to the system Main CCR Menu.

Press [
] + [
] to exit the system completely.
RAN mailbox numbers are 801-816. 
						

							C-14 Programming the Voice Mail System
Flash-Based Vo ice Mail
Auto Attendant Configuration
Using this option allows you to easily change the greeting a caller will hear on a given port 
between the programmed Day/Night greeting and the programmed Temporary greeting. 
This is useful when a Temporary greeting for something like a weather-related closing needs 
to be activated from a remote location.
To change the Auto Attendant Configuration:
1. Access the System Administrator Mailbox as described on page C-9. The Administrator 
Options menu plays.
2. Press [3] for Auto Attendant Configuration.
3. After the prompt, press [1] to select normal greeting or [2] to select temporary greeting.
4. After the prompt, press the appropriate port number to change [1] - [8]. Y
ou are returned 
to the Administrator Options Menu in Step 1.
5. When you finish Auto Attendant Configuration activities, you have three choices:

Press [1] through [9] to select another System Administrator task to perform.

Press [
] to return to the system Main CCR Menu.

Press [
] + [
] to exit the system completely.
Setting Date and Time
You may use the System Administrator Mailbox to set the system date and time. The time 
and date stamp is used for all envelope information and to check delivery notifications. It is 
important to set the system date and time accurately.
To set the system date and time:
1. Access the System Administrator Mailbox as described on page C-9. The Administrator 
Options menu plays.
2. Press [4] to Set Date and Time.
3. After the prompt, press:
[1] to review data - the current date and time settings in the Voice Mail are announced, 
then you are returned to the Administrator Options Menu.
-or-
[2] to change data - after the first prompt, enter the time in four-digit military time format 
e.g., 0930 for 9:30 a.m. or 1830 for 6:30 p.m. After the second prompt, enter the date as a 
six-digit number in MMDDYY format. You are then returned to the prompt that asks if you 
want to review data, change data, or exit.
-or-
[

] to exit - you are returned to the Administrator Options Menu.
4. When you finish setting Date and Time activities, you have three choices:

Press [1] through [9] to select another System Administrator task to perform.

Press [
] to return to the system Main CCR Menu.

Press [
] + [
] to exit the system completely.
The time and date must be reset whenever there is a local time change such as 
Daylight Savings Time.