Vodavi Starplus Sts Key Systems Programming Operation Manual

							User OperationsC-45
Flash-Based Voice Mail
6. When prompted, enter your new password. The system will confirm the new number 
selected and will then take you back to the Personal Options Menu.
7. Press [1] for Greetings.
8. Press [2] to Record.
9. Press [1] to Record your Name and [2] to Record your Mailbox Greeting. Follow the 
prompts to record both.
10. Press [#] to stop recording.
Your mailbox is now set up and ready to use. You may wish to change your mailbox greeting 
from time to time. To change your mailbox greeting, refer to “Changing Your Mailbox 
Greeting”.
Accessing Your Mailbox
1. Call the voice mail system.
2. If you hear the system greeting, press [#] and your mailbox number.
3. Enter your password. The system will then tell you how many new and how many saved 
messages you have. The main mailbox menu is then played.
Disconnecting from the System
1. When you finish using the system, press [
] until the system says, Hanging up now. 
Goodbye.
2. If after pressing [1] you attempt to disconnect while there are new messages in your 
mailbox, the system plays a message, The mailbox is not empty.
Press [1] if you wish to listen to the new message. Press [

] to hang up.
Message Options
Review Your Messages
Messages in your mailbox come from either external callers, who leave messages while in the 
telephone answering mode, or from other internal users. Messages are presented to you in 
the following order: new messages, skipped messages, and saved messages.
After the last new message has been presented to you, the system searches the mailbox to 
see if there are any remaining new messages to be reviewed. In particular, if new messages 
arrive during message review, they are presented in the same order as before but are 
considered skipped”. 
						

							C-46User Operations
Flash-Based Vo ice Mail
To review the messages in your mailbox:
1. At the main menu, press [1]. The system plays your messages.
2. After each message is reviewed, the system prompts you for an action. The available 
options are.
Replay a Message
At the end of a message (when the system prompts with the After Reviewing menu) you 
can replay that message in its entirety.
1. At the Main Menu, press [1] to review the message.
2. When the message ends, press [1] again to replay the message.
Save a Message
If the message needs to be acted on later, it may be saved. Saved messages are kept in a 
separate queue. They will be played after new messages.
1. At the Main Menu, press [1] to review the message.
2. Press [2] to save the message. 
Delete a Message
Deleting messages keeps the mailbox clear and reduces the need for system storage 
capacity. To delete a message:
1. At the Main Menu, press [1] to review the message.
2. Press [3] to delete the message.
3. Press [#] to confirm deletion.
[1] Replay repeats the entire message.
[
2] Save keeps the message in your mailbox for future reference.
[3+#] Delete allows you to discard the message and confirm deletion.
[4] Forward/Copy allows you to forward a copy of the message to another user. When you 
send a copy, you have the option to send the copy with or without 
introductory comments.
[5] Reply allows you to record a reply to a message sent from another user’s 
mailbox with a single keystroke.
[8] Message 
Informationplays the time and date the message was sent, and where the message 
originated from.
[

]Cancel cancels message review.
[#] Skip skips to next message in the queue.
Any message not completely reviewed and either saved or deleted remains 
in the new message queue. If you forget to press [

] to cancel review and 
just hang up, all partially reviewed and unheard messages will remain in 
the new message queue.
After a message has been deleted, it cannot be restored. 
						

							User OperationsC-47
Flash-Based Voice Mail
Forward a Copy to Another Mailbox
You may wish to forward a copy of a message to another user. You can record introductory 
remarks and send the remarks plus a copy of the message to another user or just send the 
message. Copies may be sent to one or more users. You may send copies of messages that 
are received in either voice mail or telephone answering mode. To send a copy of a message:
1. At the Main Menu, press [1] to review the message.
2. Press [4] to forward the message.
3. Select the desired option:
Send w/ Comments = [1], then record your comments.
-or-
Send w/o Comments = [2].
4. Press [#], then enter destination.
Reply to a Message
You can reply to a message sent from another user’s mailbox by pressing one key. Therefore, 
users should enter their own mailbox to record a message before sending, so recipients can 
conveniently reply.
1. At the Main Menu, press [1] to review the message.
2. Press [5] to reply to the message.
3. Press [#] if the message is acceptable.
4. Press [#] again to send the reply.
Message Information
Details about a message are available: who sent it and the time and date it was delivered. This 
information is called Message Information. To access message information, press [8] after 
listening to the message to hear the information that relates to that message.

The time and date stamp on a new message always relates to message delivery.

Once a message is saved, the time and date stamp refers to the time it was first saved.

This time and date stamp allows the user to know how much longer the message can stay 
in the mailbox before it is automatically deleted.

Reviewing a message and re-saving it does not change the time and date stamp or when 
the system automatically deletes the message. 
						

							C-48User Operations
Flash-Based Vo ice Mail
Options While Reviewing
As you become more experienced, you may want to control the playback of the messages 
you receive. The system playback controls are designed to give you that flexibility. For 
example, with playback controls, you can scan through a long message to find a telephone 
number without reviewing the entire message. After dialing [1] to review a message, you can 
press:
Send a Message
1. At the Main Menu, press [2] to access options to send a message.
2. Press [2] to Record a Message. The system prompts you to begin recording your message.
3. Record the message.
4. Press [#] to end the recording.
The system prompts you to send the message after giving you a chance to:

[1] listen to the message you have just recorded,

[2] re-record the message,
-or-

[3] append to the recording,
-or-

[
] delete the message and begin again.
5. When the message is acceptable, press [#].
6. Enter the destination.

The destination is the mailbox number of the person who is to receive the message. 
Messages may be sent individually or in combination with other destinations.

Once you enter the mailbox number, the system plays back the name of the person 
whose mailbox you have selected.

If you have selected the wrong mailbox, press the [
] key and enter a new number.
7. Press [#] if there are no more destinations, or continue from Step 5.
[1] Rewind to the beginning of the message
[6] Pause and restart the message
[
7]Rewind 5 seconds
[9] Fast Forward 5 seconds
[#] Skip to the next message 
						

							User OperationsC-49
Flash-Based Voice Mail
Mailbox Greeting Options
Changing Your Mailbox Greeting
Your mailbox greeting is played to outside callers who enter a system mailbox in the 
telephone answering mode. This greeting enables you to give callers information about your 
schedule and to encourage callers to leave detailed messages.
To change your mailbox greeting:
1. At the Main Menu, press [3] to access Mailbox Options.
2. Press [1] to access Mailbox Greeting Options.
3. Press [2] to select the Record option.
4. Press [2] to record a Mailbox Greeting.
5. Record your greeting, then press [#].
Reviewing Your Mailbox Greeting
You may use Personal Options to review your recorded greeting. To review your mailbox 
greeting:
1. At the Main Menu, press [3] to access Mailbox Options.
2. Press [1] to access Mailbox Greeting options.
3. Press [1] to select the Review option.
4. Press [2] to review the Mailbox Greeting.
Deleting Your Mailbox Greeting
The standard system greeting (recorded name) may be selected at any time by deleting your 
recorded greeting without recording a new one.
To delete your mailbox greeting:
1. At the Main Menu, press [3] to access Mailbox Options.
2. Press [1] to access Mailbox Greeting options.
3. Press [3] to select the Delete option.
4. Press [2] to delete the Mailbox Greeting.
Recording Your Name
You record your name the first time you use your mailbox. The recording of the name will be 
used to verify destinations, or as part of a system-generated personal greeting. You may 
change the way your name is recorded at any time.
To record your name:
1. At the Main Menu, press [3] to access Mailbox Options.
2. Press [1] to access Mailbox Greeting options.
3. Press [2] to select the Record option.
4. Press [1] to record your name.
5. Record your name, then press [#].
If a mailbox greeting has not been recorded, the system uses your recorded name. 
						

							C-50User Operations
Flash-Based Vo ice Mail
Reviewing Your Name
You may use Personal Options to review your recorded name. To review your name:
1. At the Main Menu, press [3] to access Mailbox Options.
2. Press [1] to access Mailbox Greeting options.
3. Press [1] to select the Review option.
4. Press [1] to review the recording of your name.
Deleting Your Name
To delete your name:
1. At the Main Menu, press [3] to access Mailbox Options.
2. Press [1] to access Mailbox Greeting options.
3. Press [3] to select the Delete option.
4. Press [1] to delete the recording of your name.
Recording Your Temporary Greeting
To record a Temporary Greeting:
1. At the Main Menu, press [3] to access Mailbox Options.
2. Press [1] to access Mailbox Greeting options.
3. Press [2] to select the Record option.
4. Press [3] to record a Temporary Greeting.
5. Record the greeting, then press [#]
Reviewing Your Temporary Greeting
To review your temporary greeting:
1. At the Main Menu, press [3] to access Mailbox Options.
2. Press [1] to access Mailbox Greeting options.
3. Press [1] to select the Review option.
4. Press [3] to review the Temporary Greeting.
Deleting Your Temporary Greeting
To delete a temporary greeting:
1. At the Main Menu, press [3] to access Mailbox Options.
2. Press [1] to access Mailbox Greeting options.
3. Press [3] to select the Delete option.
4. Press [3] to delete the Temporary Greeting. 
						

							User OperationsC-51
Flash-Based Voice Mail
Passwords
There is one password that is associated with each user mailbox. Each password is 4 numeric 
digits in length. A zero [0] should not be used as the first digit.
Changing Your Password
To change your password:
1. At the Main Menu, press [3] to access Mailbox Options.
2. Press [2] for Passwords.
3. Enter the desired password.
Outcall Notification
You can use the optional outcall notification feature to have the system call your pager and 
notify you that a new message has been received in your mailbox. Your system administrator 
will set up your notification schedule and can program your pager number. You can also 
program your pager number using the procedure, “Entering An Outcall Number”, described 
below.
Turning Outcall On/Off
Once the outcall schedules and your pager number have been programmed, outcall 
notification can be turned on and off whenever desired. Outcall On/Off is a toggle. If outcall 
notification has been turned on, this procedure will turn it off.
1. From the Main Menu, press [3] to access Mailbox Options.
2. Press [3] for Outcall Notification.
3. Press [1] to activate or deactivate this option.
Entering An Outcall Number
You must enter a telephone number so that the system will be able to automatically inform 
you of new messages via the Outcall Notification feature. 
1. From the Main Menu, press [3] to access Mailbox Options.
2. Press [3] for Outcall Notification.
3. Press [4] to select the Outcall Number option.
4. Enter the Outcall telephone number.
5. Either press [1] to review, [2] to change, or [3] to delete the Outcall telephone number.
 Direct Transfer
You can program the voice mail system so that incoming calls either initially ring at your 
extension prior to transferring to your voice mailbox or ring directly to your voice mailbox.
1. From the Main Menu, press [3] to access Mailbox Options.
2. Press [4] for Direct Transfer.
3. Press [1] to select the Extension option or press [2] to select the Mailbox option.
If an Outcall number is not already entered (refer to “Entering An Outcall Number” 
on page C-51), Outcall Notification cannot be activated. 
						

							C-52User Operations
Flash-Based Vo ice Mail 
						

							D
Customer Database
Programming
This appendix provides information about database programming. Use the detailed 
procedures contained in other chapters and appendices for actual programming via STS 
display telephone. Use the Customer Database Worksheets in this appendix to help keep 
track of the system programming changes made for each individual system.