Vodavi Starplus Sts Key Systems Programming Operation Manual

							Call Coverage2-21
Features and Operation
Call Coverage
Description
The Call Coverage feature provides the functionality for stations to answer calls for other 
stations by utilizing call coverage buttons. Visual and Audible status of ringing stations to an 
assigned coverage station are provided. Multiple coverage stations can have the same 
remote ringing station(s) programmed on their stations. Once a coverage station answers the 
call, other stations attempting to answer the call receive a busy tone and the call coverage 
button extinguishes on all appearances of that button.
Direct CO calls have ring and LCD priority over call coverage calls. The call coverage station 
must have a direct CO appearance or Loop button in order to pick up an external call. If the 
call coverage station is in DND, no audible ringing occurs, however visual and LCD 
information is presented.
This feature can be programmed by the station user or through admin programming.
DEFAULT … No call coverage buttons are assigned.
Operation
To assign a Call Coverage Button:
1. Press [SPEED] + [SPEED].
2. Press a desired flexible button.
3. Dial [647] for Non-Ringing or [646] for Ringing, followed by the station number to cover. A 
confirmation tone sounds.
Once the button is assigned on the station and a call rings in:
1. The coverage station receives a visual indication immediately and an audible indication 
for the covered station after a programmable period of time. The ring tone is the internal 
ring tone cadence. The flash rate is the same as the incoming CO line ringing rate.

Ringing option = ringing, flashing Call Coverage LED, LCD display as in following 
illustration.

Non-Ringing option = flashing Call Coverage LED only (no ringing or change to LCD).
2. The Coverage station user then presses their flashing COVERAGE flexible button,
-or-
Presses the ON/OFF button (only if the ringing option is selected).
CALL FOR STA XXXX
MMM DD YY HH:MM am 
						

							2-22Call Coverage
Features and Operation
The call is answered and ceases to ring at any other stations that may have the same 
coverage appearance. The following message will display after the call is answered.

SINGLE LINE TELEPHONE
This feature can cover SLT extensions, however an SLT cannot perform the call coverage 
function. The SLT extension need not be physically installed, only the SLT card must be 
installed.
Conditions
» Direct CO calls have ring and LCD priority over call coverage calls. The call coverage 
station must have a direct CO appearance or Loop button to pick up an external call. If the 
call coverage station is in DND, no audible ringing occurs, however visual and LCD 
information is presented.
» This feature can be programmed on any key station or DSS Console with an available 
flexible button. If the DSS with a call coverage button assigned is unplugged or moved, 
the station associated with that DSS stops ringing until the DSS is plugged in again.
» Only one button type (646 or 647) per covered station can be assigned on a keyset.
Call Coverage Ring Timer
Description
A Call Coverage Ring Timer enables the system administrator to set the amount of delay time 
before the call coverage feature provides an audible ring indication at the coverage station.  
The call coverage ring timer is a system-wide setting.
The Call Coverage Ring Timer setting is variable from 00-99 seconds.
Programming Steps
1. Press the CALL CVRG RING TIMER flexible button (FLASH 02, Button #3). The following 
message displays:
2. Enter a valid number on the dial pad that corresponds to 00-99 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Call Coverage Ring Timer is set for 5 seconds.
CALL FOR STA XXXX
FROM STA YYYY HH:MM am
CALL COVERAGE RING 00-99
05 
						

							Call Forward2-23
Features and Operation
Call Forward
Description
The following sections describe the programming and operation of available call forwarding 
options.
Call Forwarding
Description
Stations can be allowed or denied the ability to forward all incoming CO calls, intercom calls, 
and transferred outside lines to another station or group.
Use Flash 50 programming when you want to modify a range of stations’ attributes using 
fixed station numbers.
Use Flash 51 programming to modify a single station’s attributes using a flexible station 
number.
Programming Steps
1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of 
the following messages displays:
2. Enter the range of fixed station numbers (100-149) to be programmed. If only one station 
is being programmed, enter that number twice, e.g., [100 100].
-or-
Enter a valid flexible number (100-8999) to be programmed.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
STATION ATTRIBUTES
SELECT A STATION RANGEENTER STATION NUMBER
If HOLD is pressed without entering a station range, ALL stations are selected.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE A
ENTER  BUTTON  NUMBERSXXX      PAGE A
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 
						

							2-24Call Forward
Features and Operation
4. Press the CALL FORWARD flexible button (Button #10). The following message displays:
5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] = Disabled
[1] = Enabled
6. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT …Call Forwarding is enabled at all stations.
Conditions
» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number 
to be programmed, you will get the station that is in port/station 100.
» Call Forward remains engaged until manually released. When released, the station 
number is returned to the LCD.
» Calls cannot be forwarded to a station in the DND mode.
» CO Line queues, a Message Waiting request, and pre-selected messages are canceled 
when a station is placed in the Forward mode.
» A Forwarded Call signals to the forwarded station in the Tone mode, regardless of the 
Intercom Signaling Switch mode selection.
» A station in the Forward mode can make outgoing calls.
» A station denied the use of Call Forwarding receives an error tone when pressing the 
CALL FORWARD button.
» If a CO Line rings into a station with manual Call Forward, the line sequences to the last 
station of the chain. If the last station is in DND mode or does not have a Direct 
appearance for the CO Line or a Loop button, the call reverts back to the first station.
» If a CO Line rings into a station with both Station and Preset Call Forwarding, Station Call 
Forwarding takes precedence. Once the Station Forward determines the station to be 
rung as per above, preset Call Forward may then apply at the new station.
» An unlimited number of stations can be set up in a Station Call Forward chain. However, a 
station cannot forward to a station that is already a member of their chain.
» If the last number of the Station Call Forward chain is in DND mode, the internal caller 
gets a DND response.
» If a private line rings into a station with Manual Call Forward the CO Line forwards, 
providing the forwarded station has a direct CO Line appearance or an available Loop 
button.
CALL  FORWARD 0-1
ENABLED 
						

							Call Forward2-25
Features and Operation
Call Forward - All Calls
Description
The Call Forward All Calls feature allows a station the ability to have all their calls (internal or 
external) forwarded immediately to a designated station, a UCD group pilot number, Voice 
Mail group number, Hunt group number, or speed dial bin number for off-net forwarding.
Operation
To activate All Call Forwarding:
1. Lift handset or press ON/OFF button, press the FWD button or dial [640], then dial the All 
Calls code [6],
-or-
Use the Soft Key’s ALL-FWD option when in an idle condition.
2. Press DSS button of desired station,
-or-
Dial the desired destination number where to forward calls, including a station number, 
UCD group number, Voice Mail, Hunt Group pilot numbers, and speed dial bins for off-net 
forwarding.
3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.
To remove All Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Either press the FWD button, dial  [640] or [662], or use the Soft Key’s CLR-FWD option. A 
confirmation tone sounds and the FWD LED extinguishes.
3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation 
described above, except there is no FWD button or Soft Keys. The user must use the feature 
codes as described in the keyset section above.
Conditions
» Conditions are the same as described in the Conditions section of “Call Forwarding” on 
page 2-23 plus those noted in the following bullets.
» When in an All Call Forwarding mode, UCD calls cannot be received.
» Calls to a station in both Station Call Forward and DND mode follow the forward. 
						

							2-26Call Forward
Features and Operation
Call Forward - Busy
Description
The Call Forward Busy feature allows a station the ability to have their calls forwarded to a 
designated station, a UCD group pilot number, Voice Mail group number, or Hunt group 
when their station is busy or in DND.
Operation
To activate Busy Call Forwarding:
1. Lift the handset or press ON/OFF button, press the FWD button or dial [640] on the dial 
pad, then dial the Call Forward Busy code [8] on the dial pad.
-or-
Use the Soft Key’s BSY-FWD option when in an idle condition.
2. Dial destination number where calls are to be forwarded. Confirmation tone sounds.
3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.
To remove Busy Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Either press the FWD button, dial [640] or [662], or use the Soft Key’s CLR-FWD option. A 
confirmation tone sounds and the FWD LED extinguishes.
3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation 
described above, except there is no FWD button or Soft Keys. The user must use the feature 
codes as described in the keyset section above.
Conditions
» Conditions are the same as described in the Conditions section of “Call Forwarding” on 
page 2-23 plus those noted in the following bullets.
» Calls to a station in both Station Call Forward and DND mode follow the forward.
Call Forward - Busy / No Answer
Description
The Call Forward Busy / No Answer feature allows a station the ability to forward a 
combination busy / no answer calls to a designated station, a UCD group pilot number, Voice 
Mail group number, or Hunt group. No answer calls forward when the system-wide no 
answer timer expires. Initial CO ringing, transferred CO ringing and intercom ringing calls can 
all be forwarded. Calls that ring to an idle station is call forwarded after expiration of the No 
Answer Ring Timer. 
						

							Call Forward2-27
Features and Operation
Operation
To activate Busy / No Answer Call Forwarding:
1. Lift the handset or press ON/OFF button, press the FWD button or dial [640] on the dial 
pad, then dial the Call Forward Busy/No Answer code [9] on the dial pad.
-or-
Use the Soft Key’s B/NA-FWD option when in an idle condition.
2. Dial the desired destination number where calls are to be forwarded. A confirmation tone 
sounds.
3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.
To remove Busy / No Answer Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Either press the FWD button, dial [640] or [662], or use the Soft Key’s CLR-FWD option. A 
confirmation tone sounds and the FWD LED extinguishes.
3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation 
described above, except there is no FWD button or Soft Keys. The user must use the feature 
codes as described in the keyset section above.
Conditions
» Conditions are the same as described in the Conditions section of “Call Forwarding” on 
page 2-23 plus those noted in the following bullets.
» ICM calls forwarded to a VM group receive ringback until a member of the VM group 
becomes available.
» If a station is denied Station Call Forwarding, then Off-Net Forwarding is not allowed.
» The No Answer Timer is controlled on an individual basis in Flash 50, Page C, Button #5 for 
manual forwarding and preset forwarding.
Call Forward - Follow Me
Description
The Follow Me feature lets a user who is away from their station, activate/deactivate call 
forwarding from another station in the system. This lets the user forward their calls to their 
current location or into Voice Mail, UCD, Hunt Groups, any other station in the system, or to 
an off-net location. When this call forward is activated, all calls presented to the forwarded 
station forward to the destination station immediately.
Operation
To activate Follow Me Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial station number of the station from which forwarding is desired. 
						

							2-28Call Forward
Features and Operation
4. Dial the appropriate forwarding condition code.
[6] = All Calls [8] = Busy [

] = Off-Net
[7] = No Answer [9] = Busy/No Answer
5. Dial the three- or four-digit destination number where calls are to be forwarded (Station, 
Voice Mail, UCD or Hunt Group, or speed bin (only for off-net)). A confirmation tone 
sounds.
6. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.
To remove Follow Me Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number of the station that forwarding is to be cancelled.
4. Dial [6] (regardless of the forward condition).
5. Redial the same station number. Confirmation tone sounds and FWD LED extinguishes.
To establish Follow Me Call Forwarding (off-site location):
1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number of the station from which forwarding is desired.
4. Dial the appropriate forwarding condition code.
[6] = All Calls [8] = Busy [

] = Off-Net
[7] = No Answer [9] = Busy/No Answer
5. Dial the three- or four-digit destination number where calls are to be forwarded (System 
Speed Bin (only for off-net), Station, Voice Mail, UCD or Hunt Groups). A confirmation 
tone sounds; five seconds later a dial tone is received.
To remove Follow-me Call Forwarding (off-site location):
1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable.
2. Dial the Follow-Me Forward code [642] on the dial pad.
3. Dial the station number of the station that forwarding is to be cancelled.
4. Dial [6] (regardless of the forward condition).
5. Redial the same station number. Confirmation tone sounds; 5 secs later = dial tone.
Conditions
» If a Call Forward mode is currently active at the station where forwarding is desired, the 
new forward becomes active and cancels the previous forward.
» Both internal and external calls to the affected station forward to the designated location.
» Call forwarding must be allowed in programming for the affected station.
» When remote forward is activated, the forwarding is immediate.
» A station’s Call Forward status is stored in a battery protected area of memory. A station’s 
Call Forward status is returned after a power failure or system reset occurs. 
						

							Call Forward2-29
Features and Operation
» When a key telephone is forwarded remotely, the key station’s forward button lights. The 
station user may cancel the forwarding at their station by pressing ON/OFF, then the FWD 
button. SLT users can cancel their forwarding by going off hook and dialing the forward 
code.
» DISA callers entering the code and making a mistake are given error tone for 3 seconds, 
silence for 2 seconds, then the dial tone is returned.
Call Forward - No Answer
Description
The Call Forward No Answer feature allows a station the ability to have their calls forwarded 
to a designated station, a UCD group pilot number, Voice Mail group number or Hunt group 
number when there is no answer at the station. No answer calls forward when the No Answer 
Timer expires.
Operation
To activate No Answer Call Forwarding:
1. Lift the handset or press ON/OFF button, press the FWD button or dial [640] on the dial 
pad, then dial the Call Forward No Answer code [7] on the dial pad.
-or-
Use the Soft Key’s N/A-FWD option when in an idle condition.
2. Dial the desired destination number where calls are to be forwarded. A confirmation tone 
sounds.
3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.
To remove No Answer Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Either press the FWD button, dial [640] or [662], or use the Soft Key’s CLR-FWD option. A 
confirmation tone sounds and the FWD LED extinguishes.
3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation 
described above, except there is no FWD button or Soft Keys. The user must use the feature 
codes as described in the keyset section above.
Conditions
» Conditions are the same as described in the Conditions section of “Call Forwarding” on 
page 2-23 plus those noted in the following bullets.
» A Camp On signal is allowed at the forwarded station if that station is busy.
» Idle keyset in handsfree mode does not follow no answer forwarding for internal calls.
» The No Answer Timer is controlled on an individual basis in Flash 50, Page C, Button #5 for 
manual forwarding and preset forwarding. 
						

							2-30Call Forward
Features and Operation
Call Forward - External (Off-Net)
Description
Stations are allowed to forward intercom and transferred CO line calls to an off-net location. 
The Call Forward Off-Net feature allows a station to reroute calls that would normally be lost. 
Calls can be forwarded to home or another off-net site. Initially-ringing CO calls cannot be 
forwarded with this feature.
Operation
To activate Off-Net Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial [640] on the dial pad.
3. Dial [

] on the dial pad. Dial the speed bin number (9000-9019 or 9020-9099) that 
contains the number where calls are to be forwarded. A confirmation tone sounds and 
the FWD button LED is Red Steady On.
4. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.
To remove Off-Net Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the 
FWD LED extinguishes.
3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation 
described above, except there is no FWD button. The user must use the feature codes as 
described in the keyset section above.
Conditions
» Forwarding is unconditional and occurs immediately when a station calls an Off-Net 
forwarded station.
» The call to a station is not answered until the outgoing CO Line is seized and the digits are 
out-pulsed. The calling Station receives ICM ringback until answered. Upon answer, the 
Station receives whatever CO progress tones apply (Ringback, Busy, Error, 
Announcement, etc.).
» If a station is denied Station Call Forwarding, Off-Net forwarding is not allowed.
» Toll Restriction is based on the forwarding station’s COS and the ou tgoing CO Line COS.
» The calling station must have an appearance (Direct, Loop) for the outgoing (Off-Net) 
line. The call is not forwarded if a Direct Appearance or LOOP key is unavailable.
» SMDR printout reflects transferred and outgoing calls like a DISA call record.
» Station users may use a Station or System Speed Dial Bin for Station Off-Net Forward.
» Call must be an intercom or transferred CO call.
» The attendant station must have access to the CO Line group used in the speed bin for 
the off-net forward to work.