Vodavi Starplus Sts Key Systems Programming Operation Manual

							Voice Mail2-301
Features and Operation
Print Voice Mail Group Parameters
Description
The Print Voice Mail Group command dumps the entire database as a permanent record 
which can serve as a hardcopy of the database. The system baud rate must match that of the 
printer or receiving device. When printing the VM Group Parameters, the following data 
prints:

Voice Mail Group Parameters

Voice Mail Outpulsing Table (including the disconnect table)

Voice Mail Options
Figure 2-22: Voice Mail Group Parameters Printout
VM   ALT   LEV   RET   STN#
---------------------------
440         0##   1
441         ###   #
442         ###   #
443         ###   #
444         ###   #
445         ###   #
446         ###   #
447         ###   #
               
VOICE MAIL OUT TABLE
--------------------
TABLE
IDX  PREFIX    SUFFIX
 0     P7E         
 1     P7E       *E
 2              
 3              
 4              
 5              
 6              
 7               2E
VOICE MAIL CO DISCONNECT SIGNAL
APPLY IN-BAND DIGITS TO CO CALLS
Y
ALLOW FORWARD TO VM GROUP
Y
VM BROKER CALL
  YMailbox Table
-------------
Index Group  ID
  1    440
  2    440
  3    440
  4    440
  5    440
  6    440
  7    440
  8    440
  9    440
  10   440
  11   440
  12   440
  13   440
  14   440
  15   440
  16   440
  17   440
  18   440
  19   440
  20   440
  ..   ...
  ..   ...
 240   440
 241   440
 242   440
 243   440
 244   440
 245   440
 246   440
 ...   ...
 ...   ...
 255   440 
						

							2-302Voice Mail In-Band Features
Features and Operation
Programming Steps
1. Press the VOICE MAIL GROUP flexible button (FLASH 85, Button #13). The following 
message displays:
2. To print data for Voice Mail Group Parameters, press the HOLD button. The following 
message displays:
When the system finishes sending the requested information to the printer, a 
confirmation tone sounds.
Voice Mail In-Band Features
In-Band Signaling Integration
Description
The STS allows programming so that if a station programmed to receive incoming CO line 
ringing is forwarded to Voice Mail, they may have incoming callers routed directly into their 
station’s voice mail box through the use of In-Band signaling. Alternately, incoming CO lines 
can be programmed to ring directly into the Voice Mail system. In this case, callers are 
answered by the Voice Mail or Auto Attendant Main greeting.
Incoming CO callers can be call forwarded into Voice Mail automatically, if a Preset Forward 
Destination is programmed for that CO line and the same CO line programmed to ring at one 
station. CO lines may also be programmed to ring at an Attendant station, call forward into 
the Voice Mail system (if programmed to ring at one Attendant station) and presented to the 
main greeting (not the Attendant station’s mailbox - except in the case of DID. DID digits are 
sent to the VM) even when ID digits are enabled.
Entries into the Voice Mail In-Band Features determines the in-band signaling required for 
ICID Incoming ID Digits (forwards incoming CO callers directly to a Station’s Voice Mailbox), 
and Forward to VM Groups (lets voice mail calls, upon reaching a forwarded to VM station, 
forward back into the voice mail system).
PRINT  VM  GROUP
PRESS  HOLD
PRINTING  VM  GROUP
IN-BAND DIGS
CO CALLFORWARD TO
VM GROUPSVM
BROKER CALLSVM ID
 DIGITS

1Q
2W
3E
4R
VM ENABLEVM PORT

5T
6Y
7U
8I 
						

							Voice Mail In-Band Features2-303
Features and Operation
Programming Steps
Press FLASH and dial [67]. The following message displays:
Voi ce  Ma il  In - B an d  D ig i t s
Description
The Voice Mail In-Band Digits feature enables and disables station in-band signaling. 
Incoming CO callers can be Station Call Forwarded into voice mail only when the ringing CO 
line is programmed to ring at one station. CO lines programmed to ring at an Attendant 
station, call forward into the voice mail system (if programmed to ring only at one Attendant 
station). Callers are presented to the main greeting (not the Attendant station’s mailbox - 
except in the case of DID. DID digits are sent to the VM) even when ID digits are enabled.
Programming Steps
1. Press the IN-BAND DIGS CO CALL flexible button (FLASH 67, Button #1). The following 
message displays.
2. Enter a 0 or 1 to Enable/Disable this feature.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … ID Digits for incoming CO calls is enabled.
Voice Mail Transfer / Forward
Description
The Voice Mail Transfer/Forward feature forwards voice mail calls, upon reaching a forwarded 
to VM station, back into the voice mail unit. It is useful when VM ports are being used as both 
Auto Attendant and VM ports. This feature can be enabled/disabled for all VM groups.
Programming Steps
1. Press the FORWARD TO VM GROUPS flexible button (FLASH 67, Button #2). The 
following message displays:
VM FEATURES
ENTER BUTTON NUMBER
IN-BAND DIGS CO CALL 0-1
ENABLED
FORWARD TO VM GROUPS 0-1
ENABLED 
						

							2-304Voice Mail In-Band Features
Features and Operation
2. Enter a 0 or 1 to Enable/Disable this feature.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … VM Transfer/Forward feature is enabled.
Voice Mail Broker
Description
The Voice Mail Broker Calls feature modifies the operation of voice mail ports when disabled. 
Broker operation is unavailable when using supervised transfers to stations. When enabled, 
the current broker mode operation during supervised transfers remains in effect. This means 
the call to the station remains as the second party in a broker mode. If disabled, the VM port 
disconnects the call to a station and returns to the original party.
Programming Steps
1. Press the VM BROKER CALLS flexible button (FLASH 67, Button #3). The following 
message displays:
2. Enter a 0 or 1 to Enable/Disable this feature.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … VM Broker feature is enabled.
Voice Mail ID Digit Length
Description
The Voice Mail ID Digit Length feature modifies the station and CO voice mail identification 
fields such that the maximum length of these fields is four digits.
Programming Steps
1. Press the VM ID DIGITS flexible button (FLASH 67, Button #4). The following message 
displays:
2. Enter a valid number (2, 3, or 4) that corresponds to the number of digits to be dialed.
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … VMID length is set to 3 digits.
VM BROKER CALLS 0-1
ENABLED
VM ID DIGITS 2-4
3 
						

							Voice Mail In-Band Features2-305
Features and Operation
Voi ce  Ma il  Mo dem  Acc e ss
Description
You can program Vodavi voice mail systems (other than MiniVoice or PathFinder) using the 
telephone system modem.
Programming Steps
To enable or disable the VM port:
1. Press the VM PORT flexible button (FLASH 67, Button #6). The following message 
displays:
2. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT . . . VM Port is disabled.
To indicate which port is used to connect the voice mail system and the telephone system:
1. Press the VM PORT NUMBER flexible button (FLASH 67, Button #7). The following 
message displays:
2. Enter a valid number (2) to indicate the port to be used.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT . . . VM Port Number is Port 2.
Operation
To access the voice mail system, you can either:
 Dial [498]
-or-
Ring directly to 498
-or-
Be transferred to 498
Conditions
» The use of this feature requires the use of a straight-thru RS-232 cable connected from 
the voice mail system to Port 2 on the STS system.
VM PORT 0-1
DISABLED
VM PORT NUMBER: 2-2
2 
						

							2-306 Vo ic e Ma il O n e- To u ch  Rec o rd i n g
Features and Operation
Voice Mail One-Touch Recording
Description
The Voice Mail One-Touch Recording feature allows the station user, while on an internal/
external call, to press a button and have the system record the conversation in the station 
user’s mailbox. Code [649]+[VVV], where VVV=440-447 for desired VM group.
One-Touch Recording uses Table 7 from the Voice Mail Outpulsing Table. Refer to page 2-308. 
Operation
While on an internal or external call:
1. Station user presses the preprogrammed VM RECORD button, or uses the Soft Key’s REC 
option (for external calls only). The LED flutters red at 240 ipm during the setup and the 
following message displays:
2. Once the system connects to the station user’s mailbox, the flexible button LED lights 
solid green and the LCD displays:
To pause or resume recording after a pause, press the preprogrammed 655 key.
3. When the user finishes recording, press the preprogrammed VM RECORD button or use 
the Soft Key’s STOP option. The LED extinguishes and the normal LCD call information 
displays.

SINGLE LINE TELEPHONE
Not applicable
Use of this feature when the One-Touch Recording Warning Tone is disabled may be 
interpreted as a violation of federal, state or local laws, and an invasion of privacy. 
Check applicable laws in your area before recording calls using this feature.
MiniVoice does not support Voice Mail One-touch recording.
RECORDING SETUP
MMM DD YY 00:00 am
RECORDING
MMM DD YY 00:00 am 
						

							Voice Mail One-Touch Recording 2-307
Features and Operation
Conditions
» If the user hangs up without terminating the record function, the system performs the 
exit procedure as described in step 3 above.
» If the user presses the TRANS, CAMP ON, MSG, or FWD buttons during recording, pressing 
the button is ignored.
» During the recording setup, pressing the CONF button is ignored.
» If a VM port is not available when the station user wants to record, the user receives the 
following display (lasts six seconds):
( The user may retry after the display extinguishes.)
» In the recording mode, pressing the CONF button lets the user add members to the 
recording (conference). Normal conference operation/conditions apply.
» If the FLASH or HOLD button is pressed during the recording, the recording is terminated.
» If a station user presses the record button while in a two-party conference, it is recorded. 
If the button is pressed a second time, the conference ends and the call is returned to a 
two-way conversation.
» Only one active recording per station is allowed.
» If a conference is being recorded and the conference master exits, the recording stays 
active. The recording stops if the initiator re-enters the conference and ends it, removes 
the record function, or the conference ends on its own.
» Only the initiator of a conference can invoke/remove the record function during a 
conference.
» A conference warning tone is not given to conference members, if the initiator is 
recording the conference and record tone is disabled.
» Recording is not allowed for a station that is barged in, Executive Overridden, or on an 
active OHVO call.
» An Unsupervised Conference Call can be recorded.
» One-Touch Recording uses Table 7 from the Voice Mail Outpulsing Table. Refer to 
page 2-308.
One-Touch Recording Warning Tone
Description
The One-Touch Recording Warning Tone feature lets the installer enable/disable the 
One-Touch Recording Warning Tone on a system-wide basis.
RECORDING UNAVAILABLE
MMM DD YY 00:00 am
Use of this feature when the One-Touch Recording Warn Tone is disabled may be 
interpreted as a violation of federal, state, or local laws, and an invasion of privacy. 
Check applicable laws in your area before recording calls using this feature. 
						

							2-308Vo i c e  M a i l  O u t p u l s i n g  Ta b l e
Features and Operation
Programming Steps
1. Press the ONE-TOUCH RCD WARNING TONE flexible button (FLASH 06, Button #10). The 
following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Recording Warning Tone is enabled.
Vo i c e  Ma i l  O u t p u l s i n g  Ta b l e
Voice Mail In-Band Signaling
Description
Entries in one of the eight Voice Mail Outpulsing Tables determine the In-Band signaling 
required for:

Retrieving messages (allows stations to pick up mail).

Leaving messages (allows stations to leave messages in voice mail).
RECORDING  WARN  TONE 0-1
ENABLED
TABLE
0TABLE
1TABLE
2TABLE
3

1Q
2W
3E
4R
TABLE
4TABLE
5TABLE
6TABLE
7

5T
6Y
7U
8I
DISCONNECT
TABLE 8

9O
10 P
11 A
12 S

13 D
14 F
15 G
16 H

17 J
18 K
19 L
20 ;

21 Z
22 X
23 C
24 V 
						

							Voice Mail Outpulsing Table2-309
Features and Operation
Suggested Uses:

Build a table (0 for example) for any additional digits other than the station extension 
number (e.g., Voice Mail Box number) needed for a caller to leave a message in a station’s 
mailbox (Leave).

Build another table (1 for example) for any additional digits needed for a mailbox holder 
to retrieve a message (Retrieve). By Default:
Programming Steps
1. Press FLASH and dial [66]. The following message displays:
Y = Table Index (0–7)
X = Entered Digits (0–9, #, 

, Pauses)
2. The TABLE 00 flexible button (Button #1) led is lit. To change tables, press the appropriate 
flexible button (Buttons 2–8) and perform the following procedures.
3. Dial one of the following, when required:
[0] = If a prefix is required
[1] = If a suffix is required
[#] = If entry is to be deleted
4. Enter up to 12 digits, including [

] and [#], TRANS button = pause.
5. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To clear entries in a table:
Press the pound key once [#], followed by HOLD.
Table 0Prefix = P7 (Pause+7) Suffix = None
Table 1Prefix = P7 (Pause+7) Suffix = 


Table 7Prefix = P7 (Pause+7) Suffix = 2 (Used for One-Touch Record)
Entries are not required in the Outpulsing Table. However, a table must be referenced 
when setting up the Voice Mail groups for the system to send digits to the voice mail.
VOICE      PRE     XXXXXXXXXXXXE
MAIL  Y    SUF     XXXXXXXXXXXXE 
						

							2-310Vo i c e  M a i l  O u t p u l s i n g  Ta b l e
Features and Operation
Voice Mail Disconnect Table
Description
A disconnect signal can be programmed into the STS system to notify the VM system that a 
call has been abandoned. This is accomplished through in-band signaling. If a CO or Intercom 
disconnect signal is detected, the STS system sends a series of DTMF digits programmed in 
the voice mail disconnect table to the voice mail port. This can be any digit stream up to 
12 digits including [

] and [#].
This table serves all eight voice mail groups. When no digits are programmed in the 
disconnect table, silence is provided to the voice mail port followed by busy tone to aid the 
voice mail system to recognize that the caller has abandoned the call.
The STS system provides Loop Supervision monitoring while a CO call is connected to a port 
designated as voice mail and passes the Supervision to the voice mail.
Programming Steps
1. Press the DISCONNECT TABLE 8 flexible button (FLASH 66, Button #9). This table 
number is used for the voice mail disconnect signal.
2. Enter up to 12 digits used for the disconnect signal, including [

] and [#], TRANS button 
= pause.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … There are no entries in the Disconnect Table (Table #8).
Loop Supervision must be enabled on the CO lines (in CO Line programming) for 
the VM Disconnect feature to operate.
VOICE   DIS   E
MAIL