Toshiba Voice Processing Vp100 Installation And Maintenance Manual

							1 
3. Type ATX -1 
4. Type ATD 
5. Dial remote VP 100 
6. Press 0 
q q q 
7. Press (1, hang up 
8. Logon to the VP 100 
- _ 
_ Terminating the 
Remote Connection 
The modem must respond w+rf: .-OK.” 
This command instructs the ni&sm to 
ignore dial tone detection. 
. 
Do not press [Enter - yet. 
When the VP 100 answers: 
(On the touchtone #tone.) The VP 100 
modem tone should be heard- 
The modem and the VP 100 m&em 
should now connect and the VP 100 
system header should appear_ 
(At maintenance level) Perform a 
remote configuration change or backup 
(IAltl B). 
When all activities with the VP 100 have been completed and the @ 
prompt is displayed, the remote connection may be terminateii The 
default escape sequence for a Hayes compatible modem is three + 
signs. Type the following: 
_ 
1. 
Type +++ 
Wait approximately one secoti The 
modem responds with “OK” indicating 
the command mode has been entered. 
2. Type ATH m Hangs up the modem and terminates the 
call. The modem is now ready 13 call 
another system. 
. 
l Using an External Modem 
The VP 100 may be connected to an external modem in place of a directly connected terminal 
to achieve greater speed than 1200 baud. The external modem must bc connected to the VP 100 
via a normal RS-232C modem cable with pinouts as shown in Figure 4-4. The cable should be 
inserted into the DB-9 jack labelled “TERM 1:’ In addition, the external modem may hJve to 
be configured to properly handle the following. 
The modem should always be ready to answer a call, and should not depend upon the DTR 
signal from the VP 100. Failure to configure the modem in this way can result in the m&em 
never auto-ansuering calls. 
The modem should not assert the DCD signal into the VP 100 unless it is actually detezing 
carrier from the telephone line (or other DCE device). Failure to configure the modem ia this 
way can result in the VP 100 not detecting that a subsequent call has come in through ttc 
external modem. 
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Although some modems have external switches to configure these options, most recently 
manufactured modems use “software sw?tches“ that can be changed by connecting a tsrrninal  
:’ into the modem through an RS-232C cable and [hen sending commands directly to the modem. _ 
Consult the user’s guide provided with the modem to determine thsmeans by which it may be 
configured. . 
Once the external modem is connected properly, use it to communicare with the VP 100 in the 
same way as if a directly-connected terminal is connected, except that the baHd rate may not be 
changed. 
w Ai external modem normally is not required, since the VP 100 contains an internal 
modem. 
. 
._._ .-= 
Toshiba VP Systems E?.eESS 6.1 December. 1992  
						

							INSTALLATlOh 
f-17 
4.6 VP 100 INSTALLATION 
._ 
-. n Mounting the VP 100 _ 
. 
The L-P 100 is designed to be wall mounted. This optimizes air flow around and through the 
system, as well as making best use of floor and wall space in the switch room. 
.*- 
Ez 
For proper ventilation and to allow the plastic cover to swing open upwards, the \P 100 
requires 14” horizontally and 32” vertically of wall space. The 32” vertical measurement 
shows enough space for the metal case to hang down when it is opened for system 
maintenance. The total spacing also allows for 6” on all four sides of the system u-hen 
the plastic cover is closed. 
- _ 
Use the template (enclosed with each unit) to transfer screw spacings to the wall. Four screws 
(or molly-bolts) are required to actually mount the VP 100 on the wall. These are not provided 
with the VP 100 as shipped. 
To mount the VP 100, follow these steps: 
1. Locate the mounting template supplied with the VP 100. Position the template on the wall 
* and mark all four screti locations. 
3 
-. Remove the template and partially screw in the top two screws or molly-bolts (not 
supplied). 
3. Remove the plastic 
cover and hang the VP 100 from the top two mounting screws. 
1. Screw in the two lower mounting screws. 
5. Tighten all four mounting screws. 
. 
The following i!lustration indicatks the mounting locations on the VP 100. 
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							’ 4-18 InstallSion and Maintenance Manual 
. . _- 
.- Mounfing 
Locations 
Card Reset 
LEDs 
______----------- 
\$?J 0 
0 
0 0) 
\____________------ 
Channel 
Status 
LEDs 
01 03 
05 
07 0 
(32 04 
06 
08 0 
Locations Alarm LED 
Power LED 
Figure 4-4 The VP 100 Mounting Locations 
Toshiba VP Systems Release 6.1 December, 1992  
						

							INSTALLATION 
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1 
n System Startup 
During the entire VP 100 physical installation process. it is highly rscommended that you 
. .c 
.,- observe the messages displayed by, the VP 100 during its startup process. To do this. use the 
CAT and log your session so it may be printed out later. or use an ASCII terminal equipped 
Lvith hardcopy printout. 
The previous section within this chapter, TERMINAL COMMUNICATION& describes how to 
connect an ASCII terminal to the VP 100. The rest of this section describes the manner in 
which the VP 100 starts up after input power is applied. Be sure to read and understand these 
two sections before powering up the system. 
- _ 
As a safety precaution, always make sure that the cover of the metal case is securely closed 
before powering up the system. The input power cable can then be safely plugged into the 
dedicated power source and the input power switch turned ON. 
After input power is applied, the VP 100 undergoes the following phases before the system 
software becomes fully operational: 
0 
Automatic baud rate detect. 
. Diagnostic tests. . 
-z 
> 
. 0 
System software boot. 
. 
System initialization. 
Each of these phases are described in detail in the next few pages followed by an example of 
the full startup process. 
Automatic Baud 
Rate Detect The VP 100 can communicate with terminals at a variety of baud 
rates. Ruring the automatic baud rate detect phase, it automatically 
determines the terminal baud rate by looking at each of the available 
baud rates for an [ character. If the VP 100 does not detect an 
-1 character at any of the available baud rates, no messages are 
displayed during the entire startup process. 
. . 
The VP 100 starts performing automatic baud rate detect within a few 
seconds after input power is applied. During the automatic baud rate 
detect phase, the red alarm LED flashes ON and OFF at a slow rate. 
This phase lasts for approximately 16 seconds; then the red alarm 
LED is steady ON. (The alarm LED is visible in the upper right 
comer of the window in the plastic cover.) 
If the VP 100 detects an [F) character during this time. it 
adjusts to the terminal baud rate, and proceeds to the diagnostic tests 
phase. A startup message is displayed on the terminal. 
3 
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_ 
If the VP 100 detects no (F( characters during this phse. 
messages are not displayed during the entire startup process: 
_ :: 
) 
To get- t.he VP 100 to automatically adjust to the terminal baud rate 
: 
1. Connect the RS-232C cable between your terminal and the \‘P 
100. Be sure to insert the cable into the DB-9 jack labelled 
“TERM 1.” 
2. Set the terminal baud rate to one of the following baud rates: 
300,600,1200,2400,4800,9600, 19200, or 38400. 
3. Turn ON power to the VP 100. 
- _ 
4. Press the terminal F] key repeatedly at a fast rate until the 
VP 100 startup message is displayed. To be sure that the VP 100 
does not miss detecting the (Enter] characters, it is 
recommended that the r-1 key is pressed at a rate of. at 
least, three times per second. 
*If the VP 100 does not seem to be detecting the )I characters, 
do the following: 
0 Verify terminal cable wiring (Figure 4-4). 
/ 
0 Check that the terminal cable is securely plugged in at both ends. 
. Check the terminal setup. Refer to the Terminal Installation 
section in this chapter. 
. 
If everything appears to be setup properly and the startup message 
does not appear, turn the VP 100 OFF for several seconds and then 
back ON. Within a few seconds. the red alarm LED should fl-sh to 
indicate that the VP 100 is in the automatic’ baud rate detect phase. If 
the red alarm LED does not flash but stays on solid, or does not go on 
at all, the problem is with the VP 100. In this case, either the power 
supply or the Main Board must be replaced. First replace the power 
supply. If the problem persists, replace the Main Board. 
Diagnostic Tests After the automatic baud rate detect phase ends, the VP 100 kgins 
performing extensive diagnostic tests to verify that the hard\ are is 
working properly. These tests are designed to detect problemr with 
the processor, the system memory, the hard disk, and all of the related 
support circuitry located on the Main Board. 
The diagnostic test phase begins by displaying a startup mczczge: 
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							INSTALLAT!X 4-21 
DIAGXOSTIC (MWDDIYY) 
TESTING HARDW.‘&E... 
. 
If no err&s are derssted during the diagnostic test phase. the VP 100 
displays the following message and then proceeds immediartly to the 
system software bcoot phase: 
l 
TEST COMPLETE 
If errors are detected, the VP 100 attempts to determine the Fobable 
cause of the error as being either the Main Board, the hard d&k, or the 
power supply. The VP 100 displays an error message and then resets 
itself, at which point the startup process begins all over again_ Refer 
to the MAINTENANCE chapter in this manual for complete 
procedures for replacing components in the VP 100. 
The error messages and the required actions are listed as follows. 
‘ 
.) 
Table 4-3 BOOT ROM Diagnostic Error Message 
Error Message Required Action 
ERROR 1. PROBABLEC_%USE: MAIN BOARD Replace the Main Baud_ 
ERROR 2. PROBABLE C=\l_kSE: HARD DISK Replaced the Hard Disk_ 
ERROR 3. PROBABLEC?.CSE: DISKDATA Restore System S&Aware 
or restart the prcxedure 
that was aborted. 
. 
*** 
POWER FAIL *** Ignore if power w= mmed 
OFF. Otherwise. eplace 
the power supply. 
. . 
System Software 
Boot During the system software boot phase. the VP 100 loads the 
operating system software from the hard disk and then passe- ControI 
to the system software. The VP 100 begins this phase by di+aying 
the following message: 
BOOTLNG FROM I-L%RD DISK 
If no errors are detected during the system software boot phaZ1=. the 
VP 100 will have successfully booted itself, and will pass cor.rrol to 
the system software. Lvhich displays the following system heck: 
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							4-22 lnstallarbn and N’intenance Manual * 
System Initialization 
. 
r 
._ 
. . _ s 
- SYSTEM SOFTWARE RELEASE X.X.X.X (MMJDDNY) 7 :r 
DAY MMJDD HH:M&f:SS YYYY NAME ID:XXXXXX S/N:X.XXXXX PBX:XX :,$.:.‘/ 
, 
(MODEM ENABLED) LAST LOGON: MM/DD_ HH:MM 
8.. * 
If errors are detected, the VP 100 attempts to demmine the probable 
cause of the error as being either the Main Board, the hard disk, or the 
power supply. The VP 100 displays an error message and then resets, 
at which point it begins the startup process all over again 
The error messages and the required actions are the same as those 
displayed from within the diagnostic test phase, as shown above. 
, 
Once the system software takes control of the VP 100, initialization 
begins. This includes making sure that the hard disk is ready for full 
system operation, reading in all of the system configuration tables, 
verifying that all of the mailboxes and messages are consistent with 
each other, and initializing the line ports. 
During the system initialization, the VP 100 displays messees as 
’ follows: 
PREPARING DISK TO READ DATA 
DISK READY 
RUNNING DISK RECBUILD... DONE 
INITIALIZING PORTS... DONE 
After system initialization has completed, the VP 100 can begin 
accepting commands from the terminal. After the database is 
configured, the VP 100 can begin answering calls. 
If the VP 100 is unable to complete its initialization due to an 
unrecoverable error, it displays the following error message: 
FATAL ERROR DETECTED, SYSTEM INITIAL.IZATION SUSPENDED! 
At this point, list the Hardware Error Table to determine the cause of 
the fatal error. Refer to MAINTENANCE, Hardware Errors in this 
manual. 
tW There may be a considerable delay while the VP 100 ir running 
the DISK REBUILD program, which has the task of Lerifying 
the consistency of the mailboxes and messages, and also while 
it is initializing the line ports. 
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							INSTALLATION 
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n Full Startup Process, 
__ 
.- 
._._ .-= 
The following provides an example of the full startup process. When the process is cbmplete, 
enter your password and then begin typing commands into the VP IQO. 
. 
Table 4-4 
Full Startup Process 
Description 
Turn ON input power 
Messages displayed by the VP lOO,- 
Alarm LED turns ON 
Auot-baud-rate detect begins 
I Ah-m LED flashes 
Press IEnter repeatedly 
system detects baud rate Alarm LED stays on 
Diagnostic tests begin: 
A startup message is displayed: 
If OK, message is displayed: 
System software boot begins: 
.- 
.‘. _ 
s 
If OK, alarm relay closes, and 
system software takes over. Alar-m LED turns off 
System header is displayed: --- 
SYSTECMSOFlWARERELEASEA_XX_X @lM/DDlYY) --- 
DAYMMiDD HHMMSS YYYY NAME IDXXXX S/NXXXX PBXXi 
@tODEMENE.ULED) LASLOGON:MWDD HH&fM 
System prompt displayed, but the @PREPARING DISK TO READ DATA 
system has some more DISKREADY 
initialization to do: . RUNNINGDISKRELWILD...DONE 
System inititialization done: Il’iiG PORTS.. . DONE 
Press I] : I PASSWORD: . . 
Type password, press j7GG-l: I @ 
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							4-24 Instalfar;cn and M&ntenance Manual 
SOFTWARE INSTALLATION 
.- 
.- System parameters and customer-provided information are entered into-system memory u-in: a 
-tuo-part configuration program. The INSTALL program is used to enter information for rev, 
installations. The UPDATE program is used for verification and to change the configumd~u 
database. 
This section is an overview of the configuration installation. Detailed directions for all the steps are 
in the 
Configururion manual. 
Using INSTALL Using INSTALL to Configure the Database 
After the operating system has been loaded and the system initialization 
has completed, the VP 100 is ready for you to enter the password_ Refer to 
MAINTENANCE, Miscellaneous Commands in this manual, on how to 
set passwords and the various password levels. After a valid pwword is 
entered, begin the INSTALL program. At the @ prompt type: 
When prompted by the colon, enter data as described in the 
Coqkpration 
manual - 
INSTALL, to define the database. 
To back up the data, refer to the PROCEDURES chapter in this nauual. 
Using UPDATE Entering UPDATE to Verify and Modify the Database 
After the system configuration is complete, the terminal again displays the 
@ prompt. To get a printout of the database, enter the UPDATE program. 
At the @ prompt type: 
. uP(l 
The terminal displays the dot (_) prompt. At the dot, type: 
L ALL 
Check the printout with the configuration forms and verify that the data is 
correct. If correct, to exit from the program, type: 
E 
If any of the data is incorrect, follow the instructions in the Conjig~~nrrion 
manual - UPDATE. When any changes are made in the configuration 
database. it is advisable to save the information to the hard disk oi the 
CAT. 
../. . 
Toshiba VP Systems wease 6.1 !?ecember. 1992