Toshiba Voice Processing Vp100 Installation And Maintenance Manual

							REPORTS 
5-3 
Select the number of the report you wish to clear. The prompts displayed after selecting a 
report are specific to that report. 
\Vhen option 3 - User Call and Message Statistics, is chosen, the following reports are 
cleared: 
. 
. 
User Message Statistics. 
. User Calling Statistics. 
.‘-- 
. 
Mailbox Usage. 
. User Status Detail. 
- _ 
. 
cz The Disk Usage report cannot be cleared. It always reflects current information. 
z _ 
. 
_. 
Toshiba VP Systems 
Release 61 December. 1992  
						

							5-4 /nstal/ation and Maintenance Manual 
5.2 
- _ 
SYSTEM PERFORMANCE REPORT 
e 1. 
3 
-. 
3. 
4. 
5. 
6. 
7. 
8. SYSTEM PERFORMANCE. 
NETWORKTRAFFIC. - 
USER MESSAGE STATISTICS. 
USER CALLING STATISTICS. 
DISK USAGE. 
PORT STATISTICS. 
MAILBOX USAGE. 
USER STATUS DETAIL. 
l - 
The System Performance report provides system-wide call and message statistics. individual call 
and message statistics are displayed in the User reports. 
b 
WARNING 4 
The System Performance report is based upon the Traffic Peg Count Table 
(see MAINTENANCE, Traffic Peg Count Table). Clearing the .S>-stem 
Performance report clears the Traffic Peg counts and vice versa. If you want 
both the System Performance report and the Traffic Pegs, list both before 
clearing. 
An example of a System Performance report is shown on the next page. 
Toshiba VP Systems Release 6.1 December, 1992  
						

							REPORTS 
5-5 
- SYSTEM PERFORMANCE REPORT FOR (SYSTEM NXME) - 
FROM: MM/DD HH:Mhl X\f 
TO: MM/DD HH:MM PM YYYY 
PAGE 1 OF 1 
* 
INCOMING CALL SUMMARY * 
. 
- _ 
c. C.JiLLER’S.INITlAL ACTIO-N: 
DIALED EXTENSION OR DIGITS 
DEFAULTED TO ASSlST.aCE 
DIALED “0” FOR ASSISTXINCE 
LEFT A MESSAGE AT THE TOhE 
PRESSED “#” TO LOG-ON 
=*” TO MAKE A QUICK MESSAGE 
CALLER WAS A NETWORK UNIT 
CALLER WAS A 
DIDiE&M UNIT 
OTHER 
TOTAL CALLS INTO SYSTEM 
SUBSEQUENT ACTIONS: 
DIALED EXTENSION OR DIGITS 
SENT TO ASSISTANCE 
DIALED “0” FOR ASSISTANCE 
LEFT A MESSAGE AT THE TONE j 
PRESSED “#b= TO LOG-ON 
“*” TO MAKE A QUICK MESSAGE 
TRANSFERRED CALL TO NETWORK 
PROGRESS OF CALLS TO EXTENSIONS: 
ANSWERED 
RING-NO-ANSWER 
BUSY 
GREETING PLAYED (NO CALL) 
VACANT NUMBER 
TOTAL TO EXTENSIONS 
NUMBER OF TIMES USERS LOGGED-ON: 
NUMBER OF USER MAILBOXES: 
. 
NUMBER OF PORTS CONFIGURED: 
*  ALL PORTS BUSY (SECONDS): 764 
136 
59 
0 
955 
12 
1099 
0 
7 
3032 
445 
3 
117 
370 
243 
4 
111 
459 
104 
153 
784 
24 
1524 
1249 
30 
4 
0 
* MESSAGE SUMMARY * 
MESSAGES CREATED: 
AFTER BUSY OR NO-ANSWER 
83 
AFTER GREETING PLAYED 
287 
RECEIVED FROM NETWORK 
976 
BY QUICK-ME&GE 
14 
BY LOGGED-ON USERS 
632 
TOTAL MESSAGES CREATED 
1992 
MESSAGES CURRENTLY STORED: 
GREETING MESSAGES 
14 
NAME MESSAGES 
8 
USER MESSAGES 
68 
TOTAL MESSAGES STORED 
90 
DISK USAGE: 
AVG. USER MESSAGE LENGTH (MINUTES) 
0.7 
STORAGE CURRENTLY USED 
37% 
APPROXIMATE MINUTES OF STORAGE 
150 
. . 
I 
Toshiba VP Systems 
Release 6.1 December. 1992  
						

							5-6 installation and h!Sntenance Manual 
q Caller’s Initial A&ion 
. 
Call Summary 
The Call Summary portion of the System Performance report shows the stages of calls and 
actions of callers inro the VP 100: Thecalls include: 
. Callers attempting to reach extensions. 
. 
People calling into mailboxes. 
.*- 
l Other calls answered (such as calls from other network locations). 
Information is reported in three stages: 
. 
Caller’s initial action. 
. 
Caller’s subsequent actions. 
. 
Progress of calls to extensions. . 
The following sections describe the activities reported within each of the three stages. Also 
included are the Traffic Peg(s) used as the source for each field. 
This section displays caller’s initial action upon reaching the VP 100. If a category relates to a 
-J 
Traffic Peg, the peg is indicated in parentheses. 
DIALED EXTENSION 
OR DIGITS 
(Peg 129) 
DEFAULTED TO 
ASSISTANCE 
(Peg 138) 
DIALED 
q FOR 
ASSISTANCE 
(Peg 127) . 
Number of times callers dialed a defined fist digit from 1 to 8. 
. Number of times callers were sent directly to Next Mailbox 
without dialing. 
l With Adaptive Integration, every time a call is forwarded to the 
VP 100. 
. Number of times callers dialed an account code. 
. Number of times callers dialed extensions or digits to call out on 
the network. 
Number of times callers did nothing (e.g. rotary dial) and were 
transferred to attendant or intercept position. 
Number of times callers pressed 
q and were transferred to attendant 
or intercept position. 
Tosh,ba VP Systems Release 5 1 December. 1992  
						

							REPORTS 
5-7 
LEFT A MESSAGE 
AT THE TONE 
(Peg 140) 
.c 
. -. 
PRESSED 3 
TO LOG ON 
(Peg 131) 
@ TO MAKE A 
QUICK MESSAGE 
(Peg 133) 
- _ 
. CALLER WAS A 
NETWORK UNIT 
(Peg 135) 
OTHER 
Miscellaneous category 
Number of times callers left a message as an initial action. This also 
includes instances u-here Next Mailbox gives the caller a greeting and 
takes a message without the caller entering any digits. 
. 
. 
Numbe; of times callers pressed a to enter a mailbox (includes 
successful and unsuccessful logons). 
Number of times cahers pressed H to make a QuGk Message. 
Number of times caller identified itself as a Network system. That is, 
the call was from another network location. 
. 
Caller dialed 
q @. including: 
. A VP 100 port calIed a CX port (extension forwarded to the VP 
100). 
. 9 
. 
Caller dialed invalid first digit (e.g., a). 
. Caller disconnected (detected hang-up events or from DID 
Interface). 
0 CaIler has not taken initial action. 
. With Adaptive Integration: 
- Direct call into the VP 100 where caller hangs up or dials 
. 
IFI El. 
- Direct internal call into the VP 100 where caller accesses 
Quick Greeting Activation. 
. . 
us? Numbers within the Other category may fluctuate as new calls come in and as current 
callers make an initial action 
TOTAL CALLS 
INTO SYSTEM 
(Peg 1) Total 
lw 
calls answered by the VP 100. 
If the System Performance report or Traffic Pegs were last 
cleared while calls were in progress, this value may be larger 
than peg 
1. However, the value printed in the System 
Performance report always reflects the correct value. 
Toshiba VP Systems 
Release 6.1 December. 1992  
						

							’ 5-8 Installation and Maintenance Manual 
_ 
n Subsequent Actions 
__ 
-. After completing their initial action. (i.e., caller left a message at t_he tone), another action is . 
taken. Subsequent actions are described below. 
DIALED EXTENSION . Number of times callers dialed a defined first digit from 1 to 8. 
OR DIGITS 
(Peg 130) d-- 
. Number of times callers went to Next Mailbox. 
- _ 
_ SENT TO 
ASSISTANCE 
(Peg 139) 
DIALED 
q FOR 
ASSISTANCE 
(Peg 128) 
LEFT A MESSAGE 
AT THE TONE 
(Peg 141) 
PRESSED 0 
TO LOG ON 
(Peg 132) 
PRESSED@10 
MAKE A QUICK 
MESSAGE 
(Peg 134) 
TRANSFERRED 
CALL TO NETWORK 
(Peg 137) 
. Number of times callers dialed an extension or digit to stay in 
queue. 
. Number of times callers were transferred to attendant or intercept 
position after dialing too many invalid extensions. 
l Number of callers that remain on the line for assistance, whether 
or not a message was left, with Adaptive Integration, when 
System Parameter 77 - PBX PROVIDES MOMENTARY 
DISCONNECT is set to YES. 
. Number of network calls sent to assistance. 
0 Autotransfer to assistance (includes Personal Assistant). 
. Number of times callers pressed q and were transferred to 
attendant/intercept position or Personal Assistant. 
. Number of times callers left message after busy/no 
answer/greeting. 
. 
. 
Number of times callers pressed q to enter a mailbox (includes 
successful and unsuccessful logons). 
. . 
l Number of times callers pressed q to make a Quick Message. 
. Number of times callers transferred out onto the network. 
Toshiba VP Systems Release 6.1 December, 1992  
						

							REPORTS 5-9 
/- ‘ W Progress of Calls to Extensions 
Ii the initial or subsequent action taken by the caller requires the VP 100 to place a call, 
responses to that call are detailed beloiv. Also included is the number of logon requests‘that 
\vere successfully completed. 
- 
ANSWERED 
6% 46) 
’ . Number of anslvered calls placed by the VP 100. 
. 
With Adaptive Integration. COS Attribute 15 -*TRANSFER TO 
A RINGING’EXTENSIOS. pegs as ANSWERED when the call 
is transferred. 
RING-NO- 
ANSWER 
(Peg 35) Number of calls placed by the VP 100 that were not answered, 
including: 
_. 
. 
Number of normal calls to a station resulting in ring-no-answer, 
including first caller to a .RFO queue extension. 
. Number of times the VP 100 attempted to place a call but did not 
get dial tone at the port. 
BUSY 
(Peg 134) 
Number of calls placed by the VP 100 to busy extensions, including: a 
l 
. 
GREETING PLAYED l t 
(NO CALL) 
(Pegs 144, 39, 98, 
and 162) 
l 
. 
. 
Number of normal calls to a busy station, including first caller to 
a FIFO queue extension. 
Number of PBX integration calls that forward on busy. (This 
applies to PBXs that provide information on why the call 
forwarded.) 
Number of times a personal mailbox greeting was played-and no 
call *was placed (normal greeting operation). Also included in 
this category are calls to unavailable extensions, and calls to 
stations that forward back to a VP 100 Secondary Answering 
mode port and PBX integration calls which forward on the “all 
forward” condition. 
. . 
Number of times Scripted Prompt greeting mailbox was called 
z~;m&O; Attribute 6 - CALL FIRST BEFORE PLAYING 
Number of times a valid account code was entered. 
Number of times callers with FIFO queue position of two or 
greater dialed digits to enter or stay in queue, or when maximum 
queuing limit was reached. before going to Next Mailbox. 
-. 
Number of times error gmeting (Custom Prompt) played: 
Toshiba VP Systems 
Release 8.1 December. 1992  
						

							5-10 Installation and Maintenance Manual 
a 
. Message Suinmary 
The Message Summary section details the number of messages created and on what conditions, 
number of messages currently stored, and disk usage. 
_ .- 
. 
Totals for stored messages include disk space used for storing a forwarded message and all 
comments attached to it. 
I@? Messages are only stored once and addressed to mailboxes as required_ Therefore, User 
Statistics for messages do not equal total storage used or remaining for system statistics. 
Personal greetings and names are not included for individual mailboxes in the User 
Messaging report; they are included in the System Summary report. 
A description of the Message Summary fields follows. 
n Messages Created 
Messages may be created by callers responding to prompts or by mailbox owners usin? 
IntraMessaging features. The following summarizes borh types. 
. Number of PBS intesrarion calls that forward on the Ail Forward -_ 
condition, or from PBXs \vhich do not provide information on 
(. 
\vhy the call for\varded. 
VACANT NUMBER Number of.calls placed by the VP 100 to vacant number (fast busy). 
(Peg 38) 
TOTAL TO 
Total calls placed to extensions by the VP 100. 
EXTENSIONS l *- 
(Peg 46, 34, 35, 38, 
39, 98, 144, and 162) 
NUMBER OF TIMES 
Number of times a mailbox u-as successfully lo,o,ocd onto. 
USERS LOGGED ON 
(Peg 9) _ ., 
_. 
NUMBER OF USER 
Number of mailboxes in the USERS Table. 
MAILBOXES 
NUMBER OF PORTS. 
Number of ports configured. 
CONFIGURED 
.  ALL PORTS BUSY 
Number of seconds during which all the VP 100 ports were busy and 
(SECONDS) (Peg 24) therefore unavailable. 
-. 
-. 
c 
Toshiba VP Systems Release 6.1 December, 1992  
						

							REPORTS 
5-l 1 
_ 
AFTER BUSY OR Number of messages left after call to an extension received busy or 
NO-ANSWER no answer. 
(Peg 14) 
__ _ 
..- 
AFTER GREETING Number’of me&ages left after greeting played. 
PLAYED (Peg 142) 
RECEIVED FROM 
Number of valid messages received from network. 
NETWORK (Peg 143) l *- 
BY QUICK Number of times a Quick Message was left. 
MESSAGE (Peg 2) 
- _ BY LOGGED-ON 
USERS 
Number of messages sent from mailboxes. 
TOTAL MESSAGES Number of valid voice messages created. 
CREATED 
_. 
n Messages Currently Stored 
hfessages are generally created by callers or by mailbox owners. Recorded names and 
greetings created using the Insert/Swap feature are also considered to be messages. System 
totals for each of these categories are reflected below. 
GREETING 
MESSAGES 
NAME MESSAGES 
USER MESSAGES 
TOTAL MESSAGES 
STORED Number of greeting messages currently stored in mailboxes. 
Number of name messages currently stored in mailboxes. 
. 
Number of messages currently stored. All messages in mailboxes are 
counted, except multiple copies. When a message is delivered to 
several mailboxes, it is counted only once. 
. . 
Sum of messages, greeting, name, and owner. 
n Disk Usage 
The following provides information about the total disk storage and the percentage of that 
storage currently utilized. 
AVG. USER 
MESSAGE 
LENGTH Average length in minutes of the messages currently stored. (Minutes 
divided by number of messages.) 
Toshiba VP Systems Release 6.1 December. 1992  
						

							5-12 Installation and Maintenance Manual 
STORAGE Percentage of total storage currently used. 
CURRENTLY USED 
J 
APPROXIMATE Maximum minutes of message storage that would be available if no 
.- 
MINUTES OF voice mkssages (names, greetings, or messages) were stored. 
STORAGE 
The exact minutes of storage may vary due to factors including: l *- 
. 
The disk itself. 
. Manufacturer of the disk. 
. Accumulated bad sectors on the disk. 
Toshiba VP Systems Release 6.1 December. 1992