Toshiba Voice Processing Vp100 Installation And Maintenance Manual

							REPORTS 
5-13 
I) 5.3 NETWORK TRAFFIC REPORT 
.- . -. ,? :! 
3. 
4. 
5. 
6. 
7. 
8. 
SYSTEM PERFORMANCE. 
NETWORK TRAFFIC. 
- 
USER MESSAGE STATISTICS. 
USER CALLIKG STATISTICS. 
DISK USAGE. 
PORT STATISTICS. 4*- 
MAILBOX USAGE. 
USER STATUS DETAIL. 
- _ 
The Network Traffic report provides traffic information for each location (multi-cabinet and 
remote-location) configured in the network. All configured locations are listed in the report. 
Traffic information accumulates until the report is cleared. For each location, the report lists: 
l Route Choices. 
_. _ 
.= Feature Use Totals. 
. 
Message Delivery. 
. Network Access Totals. 
An example of a Network Traffic report is shown on the following page. 
. 
Toshiba VP Systems Release 6.1 December, 1992  
						

							5-1: Installation and htzintenance Manual 
.- 
. . _ 
NETWORK TRAFFIC REPORT FOR SYSTEM NAME 
FROM: 9MMfDD HHSS AM TO: MM/DD HH:MM Phi YYYY 
‘******+***********************************************************~********** 
TO LOCATION > . 
ROUTE CHOICE-> 1. TODL02 
CALLSTRIED I 213 
ROUTE BUSY : 
0 
ROUTE FAIL 0 
l *- 
LJNEQUALFAIL I 0 
DATA SUCCESS% I 100 
MSG-MIN DAY : 105 
MSG-MINNIGHT I 15 
MESSAGE DELIVERY 
CALLS CALLS MSGS SENT SENT 
DISK 
3 
TRIED FAILED RETRY- NIGHT DAY FULL . . 95:.:.s L. 0 : -0 ‘11. 
loi, -_. x. ., .:.I 
-~~RKAkCEWk+- -.I 0. 
-l%A,,RE USETOTAL&-- .-. 
c&s 1 cALLs :.ALLFRT ALLRTE 
‘) m-y,-FABJE’$ BSY7’ FA,,‘JJ, _ i’-’ AUTO’ : QUiCK --L USER :IMMn>. : -. ‘< _ 
Al-TEN ‘- MSG 
213_ _:I., i-. :.: _. 
ROUTE CHOICE-> 1. WATS5 2.DDD 
;‘.-. ,- 
i -~ _- .: z.-_ 
CALLSTFUED : 
ROUTE BUSY ‘. ?5 :I fj 
: 8 0 
ROU-iZFkL T 
0 0 
LINEQUALFAIL : 0 0 
DATA SUCCESS% 
: 100 
100 
MSG-MINDAY 
: 11 0 
MSG-MINNIGHT I i 
1 0 
MESSAGE DELIVERY 
CALLS CALLS MSGS SENT SENT 
DISK 
TRIED FAILED RETRY NIGHT DAY FULL 
14 
5 0 2 
9 0 
-NETWORK ACCESS TOTALS--, 
-FEATURE USE TOTALS-- 
CALLS CALLS ALLPRT ALLRTE AUTO QUICK 
USER IMMED. 
TRIED FAILED BSYMA FAlLED A-l-TEN 
MSG LOGON CALL 
31 14 6 
0 11 
0 0 
0 .I 
. . 
n To Location 
For each location name. information is reported for a maximum of three possible route choices. 
For each route choice. the follo\ving accumulates: 
CALLS TRIED Number of calls attempted to this location by this route. 
ROUTE BUSY Encountered busy trying to reach this location. 
ROUTE FAIL Failed to access this location. Could be due to no route dial tone  
						

							REPORTS 5-15 
‘) 
LINEQUAL FAIL Line test failed. Could be due to low signal or high noise level. 
DATA SUCCESS % The percentage of data commands successfully sent. This value is an 
indicator of pqtential data failures that may result in messages 
returnedto sender or uncompleted calls. 
MSG-MIN DAY 
MSG-MIN NIGHT Minutes of messages sent during the day. 
Minutes of messages sent during the night. 
Message Delivery 
Information for each location includes: 
CALLS TRIED Message delivery calls attempted. 
CALLS FAILED Message delivery calls that failed to transfer at least one message. 
May be due to no answer, more than 314 of the ports busy, or line 
quality problems. A second attempt is made at a later time. 
MSGS RETRY 
SENT NIGHT 
. SENT DAY 
DISK FULL 
Messages in the process of being sent but failed. May be due to the 
line being dropped. The VP 100 automatically retries at a later time. 
This is an indication of potential line problems. 
Messages sent during the night. The night hours are defined by 
System Parameter 62 - NET: NIGHT DELIVERY START TIME 
and System Parameter 63 - NET: NIGHT DELIVERY END TIME. 
Messages sent during all hours not defined by System Parameters 62 
and 63. 
The disk at this location was full and the message was not delivered. 
These messages are sent back to the sender’s mailbox. 
Network Access Totals 
Summary of network access for each location: 
CALLS TRIED Number of calls attempted to this location 
CALLS FAILED Calls tried that were not successful. Could be due to all ports busy, 
route busy, route failure, or line quality problems. 
Toshiba VP Systems Release 6.1 December. 1992  
						

							5-16 Installation and Maintenance hk-Cal ’ 
ALLPRT BSY/NA Calls tried but not answered by the VP 100 at this location due to all 
ports busy or the system being unavailable. 
ALLRTE FAILED Calls failed due to route busy. failure, or’line quality. with no routes 
to advance to. 
n Feature Use Totals 
Caller feanue usage for each location: 
AUTO Al-TEN Calls transferred through the network to an extension at this location 
using the automated attendant. 
- _ 
QUICK MSG Quick Messages left at this location through the network. 
USER LOGON Mailbox logged onto at this location through the network. 
_. - 
IMMED CALL Immediate call feature used to call an extension at this location 
through the network. 
. 
Toshiba VP Systems Relew 6.1 December. 1992  
						

							REPORTS 
5-17 
USER STATISTIC REPORTS 
1. 
, -. 2. 
r) 3. 
* 4. 
5. 
6. 
7. 
8. 
S>-STE\l PERFORMAKCE. 
SETWORK TR.\FFIC. 
- 
USER )lESS.aGE STATISTICS. 
USER C_lLLI?;G STATISTICS. 
DISK USAGE. 
PORT STATISTICS. 
MAILBOX USAGE. 
USER STATUS DETAIL. l 
Two reports give detailed mailbox statistics: 
0 User Message Statistics. 
. 
User Calling Statistics. 
-The User Message Statistics report and User CalIing Statistics report each provide a detailed list of 
call and messaging activity for individual mailboxes. Each line within the report displays data for a 
single mailbox. User Message statistics contain the number of current messages, total messages, 
logon dates and when the statistics were last cleared for each mailbox. User Calling Statistics 
contain the number of incoming calls, subsequent calls, abandoned calls, and date statistics were 
last cleared for each mailbox. 
The two reports share the same tables and increment from the time they are first cleared until the 
next time cleared. When either report is cleared, the tables are cleared for both reports, as well as 
for the User Status Detail report. 
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Toshiba VP Systems 
Release 6.1 December. 1992  
						

							5-18 Installation and Maintenzrx~ Manual ’ 
5.5 USER MESSAGE STATISTICS 
1. SYSTEM PERFORMANCE. 
2. SETWORK TRAFFIC. - 
t 3. USER MESSAGE STATISTICS. 
4. 
USER CALLING STATISTICS. 
5. DISK USAGE. 
6. PORT STATISTICS 
7. ;\f.ULBOX USAGE. 
8. USER STATUS DETAIL. 
The User hlessage Statistics report lists the following information: 
- _ 
. Total number of messages. 
. 
The average seconds. 
. Total seconds. 
-. _ 
. 
Date of the oldest message. 
. 
Number of messages left after busy, not answered. 
. 
Greeting ON. 
. 
Other. 
. Total number of times the mailbox was logged onto. 
. Date last logged on. 
. 
Date the statistics were last cleared. 
. 
Headings read across the page, and ihe mailbox numbers read down. 
Example of a User Messaging report: 
._ 
. . 
_ 
* MESSAGING STATISTICS * 
MWDD HHIMM P.M. YYYY PAGE 1 
  DATE 
MAILBOX TOTAL AVGSC TOTSC OLDST BUSY NOANS GREET OTHER TOTAL LAST CLEAR 
300 2 19 39 9103 0 3 64 4 60 9121 J/27 
301 6 
71 430 9117 12 29 3 85 183 9117 J/27 
304 3 60 180 8/31 9.5 64 128 336 582 9123 J/27 
305 0 0 0 - 34 119 5 119 230 9123 
J/27 
306 0 0 0 - 28 57 0 43 339 9/23 J/27 
307 0 0 0 - 0 0 0 0 2 9123 
1101 
310 1 16 16 9123 18 68 16 118 304 9122 
J/27 
311 0 0 0 2 80 0 62 133 9123 J/27 
Toshiba VP Systems Release 6.1 December. 1992  
						

							-. 
REPORTS 5-19 
n Messaging Statistics 
Pro ides statistics about messages-currently stored in each mailbos. .A150 shows the date data 
for each mailbox was last cleared (from a terminal) by using the command CLEAR REPORTS 
I 
(choosing option 3 to clear selected.or all mailboxes). 
n Current Messages 
Numbers are given for: 
TOTAL Total number of messages currently stored 
- _ 
t 
AVGSC Average seconds per message, based on the total seconds and 
total number. 
_. -. 
TOTSC Total seconds of current ‘messages stored. 
OLDST Date of the oldest message stored. 
n Messages Left After 
Total number of messages left after the caller encountered any of these conditions: 
BUSY Extension called was busy. 
NO ANSWER Extension called did not answer. 
GREETING Personal greeting was turned ON and played. - 
OTHER 
. 
Messages left by: New Message, Quick Message, Forward, 
Reply, Return Receipt, Broadcast, Distribution List. 
n Logon c 
Mailbox was entered by dialing @ and mailbox number (and security code). This field 
provides: 
TOTAL Number of times mailbox was entered. 
LAST Date when mailbox was last entered. 
Toshiba VP Sys;ems Release 6.1 December. 1592  
						

							5-20 Installabon and Mainfcnance Manual 
5.6 USER CALLING STATl$TlCS f‘ ‘.._ 
I. 
7 
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3. 
) 4. 
5. 
6. 
7. 
8. SYSTEM PERFORMANCE. 
NETWORK TRAFFIC. 
. 
USER MESSAGE STATISTICS. 
USER CALLING STATISTICS. 
DISK USAGE. 
l *- 
PORT STATISTICS. 
MAILBOX USAGE. 
USER STATUS DETAIL. 
- _ The User Calling Statistics report lists the following information: 
. 
Total number of incoming calls. 
. 
Number of incoming calls answered. not answered, busy, and greeting played 
. 
Total number of subsequent calls. 
. 
Number of subsequent calls to attendant, and to extensions. 
. 
Total number of calls abandoned. 
. Date the statistics were last cleared. 
Headings read across the page, and the mailbox numbers read doivn. 
Example of a User Calling Statistics report: 
* CALL PROCESSING STATISTICS +- 
MM/DDHH:MMP.M. YYYY 1 - -- PAGE I- - 
. 
< INCOMING C&&L.5 >  CALLS DATE 
MAILBOX TOTAL ANSWD NOANS BUSY GREET TOTAL A-I-TEN EXTNS ABAND CLEAR _ 
301 27 1 6~. 7 13 15 2 13 11 9101 
303 36 20 16 0 0 7 2 5 4 9101 
304 7 3 ‘0 0 4 2 0 2 2 9101 
305 38 14 19 5 0 5 5 0 a- 5 9101 
307 1 0 0 1 0 0 0 0 1 9/01 
308 2 0 2 0 0 1 1 0 1 9101 
309 1 0 1 0 0 0 0 0 1 9101 
310 6 1 4 .o 0 0 0 0 5 9101 
Call Processing Statistics 
-. 
Provides statistics about calls to each mailbox. Also shows the date data for each mailbox was - 
last cleared (from a terminal) by using the command CLEAR REPORTS (choosing option 3 to 
clear selected or all mailboxes). 
Toshiba VP Systems Release 6.1 December. 1992  
						

							REPORTS 
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n Incoming Calls 
Provides the following information for calls directed to the mailbox/extension. _ 
. 
TdTAL Total number of calls placed by the VP 100. 
ANSWD Number of calls answered. 
..- 
NO 
ANSWD Number ofcalls not answered. Includes PBX integration calls 
that forward on the ring-no-answer condition. 
BUSY Number of calls placed to a busy extension. Includes PBX 
integration calls that forward on the busy condition. 
GREET Number of calls placed. to mailbox when: 
. 
. 
Subsequent Calls 
Greeting is ON. 
Extension is unavailable or vacant.. 
Call is placed to a station which forwards back to a VP 100 
CX/MX mode port. 
< 
Calls to Personal Assistance resulting in RNA or busy. 
PBX integraticn calls which forward on the “all forward” 
condition. 
Provides information about what a caller did after their initial call to a mailbox or 
extension that was not answered. 
TOTAL Total number of subsequent calls. 
ATTEN Number of times the caller entered q after entering an extension 
or mailbox. 
EXTNS Number of times caller entered another mailbox or extension. 
CALLS ABAND Number of calls disconnected after reaching an unavailable 
extension without leaving a message, calling another extension or 
the operator. Included are calls to scripted prompt mailboxes 
during which the caller hangs up before completing responses (in 
situations where COS Attribute 33 -WILL SEND SCRIPTED 
MESSAGES WITHOUT CONFIRMATION, is not assigned to 
the scripted prompt COS). 
Toshiba VP Systems Release 6.1 December, 1992  
						

							5-22 Installation and Maintenance Manual ’ 
5.7 DISK USAGE REPORT 
4. 
#. 
5. 
6. 
7. 
.g. SYSTEM PERFORMANCE. 
NETWORK TR,I\FFIC. 
- 
USER >fESSAGE STATISTICS. 
USER CALLING STATISTICS. 
DISK USAGE. 
PORT STATISTICS. 
MAILBOX USAGE. 
USER STATUS DETAIL. 
.*- 
- _ The Disk Usage report provides statistics about the amount of voice message storage currently used 
on the system. There are two sections of this report: 
. 
System Message Storage. 
. Percent of System Storage. 
_. _ 
. 
Example Disk Usage report: 
_. 
* DISK USAGE REPORT FOR (SYSTEM NAME) * 
MMiDDHWMMPM. YYYY 
SYSTEM MESSAGE STOIMGE: 
STORAGE -Y USED 0.1% 
MINUTES OF STORAGE 387 
PERCENTAGE OF SYSTEM MESSAGE STORAGE: 
MAILBOX MESSAGES 0.1% 
GREJZTING MESSAGES 0.0% 
NAME MESSAGES 0.0% 
ALL MESSAGES 0.1% 
. 
._ . . _ n Total System Message Storage . . 
Storage Currently Total percentage of message storage used. 
Used 
Minutes of Storage 
Message storage capacity (in minutes). 
The exact minutes of storage may vary due to factors including: 
. The disk itself - any bad sectors on the disk are not used, and 
the available storage is reduced accordingly. 
. Manufacturer of the disk. 
Toshiba VP Systems Release 6.1 December. 19%