Toshiba Voice Processing Vp100 Installation And Maintenance Manual

							REPORTS 5-22 
\’ 
3 
H Percent of Total System Message Storage 
_- .- 
Message Type 
Mailbox Messages 
Greeting Messages 
- _ 
Name Messages 
Total Usage 
Percentage of total system message storage used by each of three 
message types (JMailbox, Greetin 
g, and Ngmes messages), and total 
. 
messages. 
Includes User Messages stored in mailboxes. Also includes messages 
addressed to a network location until they have beezn delivered. 
Includes Mailbox Greetings, Company Greetings, Information 
Greetings, Scripted Prompts, and Alternate Greetings. 
Includes all Names associated with mailboxes. 
Sum of Mailbox, Greeting, and Name percentages. 
e Individual percentages and their sums are each rounded separately to the nearest 0.1% 
_. - 
before they are shown. Thus, the individual percentages, when-summed from the values 
actually shown are not guaranteed to be exactly equal to the Total percentages as shown. 
 
) 
. 
. 
Toshiba VP Systems Release 6.1 December, 1992  
						

							’ 5-24 Installation anr Veintenance Manual 
1. 
.- 
-. 
7 
-. 
3. 
4. 
5. 
8 6. 
7. 
8. SYSTEM PERFORMANCE. 
NE-I-WORK TRAFFIC. 
USER MESSAGE STATISTICS. 
USER CALLING STATISTICS. 
DISK USAGE. 
PORT STATISTICS. 
MAILBOX USAGE. 
USER STATUS DETAIL. 
5.8 PORT STATISTICS 
. 
This report contains information for each port configured in the PORTS Table. There are three 
sections of this report: 
l Individual Port Statistics. 
. Port Group Statistics. 
_ - 
. All Port Statistics. 
;
 example of a Port Usage report follows. 
._ *PORT USAGE REPORT FOR (SYSTEM NAME) * 
FROM: MM/DD HH:Mhd A&& 
TO: 
MM/DD HH:MM PM YYYY 
* INDIVIDUAL PORT STATISTICS * 
PORT 
INCOMING OUTGOING SECONDS SELFl-EST 
NUMBER a CALLS 
CALLS 
m 
FAILED 
1 127 48 
37 
3810 0 
2 127 47 
40 
2781 0 
. 
* PORT GROUP STATISTICS * 
cos: 127 
PORTS: 1 2 
WMBER OF INCOMING CALLS: 95 
XJMBER OF OUTGOING CALLS: 77 
XJMBER OF PORTS SIMULTANEOUSLY BUSY: 
1 PORT FOR 4591 
SECONDS 
2 PORTS 
FOR 1000 
SECONDS 
* ALL PORT STATISTICS * 
TOTAL NUMBER OF INCOMING CALLS: 95 
TOTAL NUMBER OF OUTGOING CALLS: 77 
SECONDS TOO MANY PORTS BUSY TO MAKE OUTCAL!_S: 0 
WMBER OF PORTS SLMULTANEOUSLY BUSY: 
1 PORT FOR 4591 SECONDS 
2 PORTS FOR 1000 SECONDS  
						

							PEPORTS 
5-25 
i 
- _ Individual Port Statistics 
Information in this section includes-the number of incoming and outgoing calls ior each port. 
the number of seconds each port 
WBS busy, and the number of seconds each port was bus! 
because it failed selftest. . 
PORT NUMBER The number associated with each port in the PORTS Table. 
cos The Class of Service assigned to each port. 
INCOMING CALLS [Pegs 5 I-581 The number of incoming calls to each port for the pxiod 
of time shown in the header of the report. 
OUTGOING CALLS 
NUMBER OF 
SECONDS BUSY 
SELFTEST FAILED 
I 
-, . 
The number of outgoing calls made on each port. Includes on-sir< and- -. 
off-site message waiting, network messages sent. alarm calls. and tTst 
network. 
The number of seconds each port was busy. 
The number of seconds the port was out of senice because selftest 
failed. Selftest fails when an error has occurred during diagnostics 
causing the port to be taken out of service. 
Port Group Statistics 
Information in this section is grouped by COS. For each COS used in the PORTS Table, there 
is a listing of each port, by number, included in that COS, as well as a total of the number of 
incoming and outgoing calls. Below that, there is an indication of how many ports are _ 
_ 
simultaneously busy for the listed number of seconds. 
cos The Class of Service of the port group. 
PORTS The number associated with each port extensi& having this COS in 
the PORTS Table. 
NUMBER OF The total number of calls to all ports using this COS. 
INCOMING CALLS 
NUMBER OF 
The total number of calls from all ports using this CO5. Includes on 
OUTGOING CALLS site and off-site message waitin,, u network messages ent, alar-m calls. 
and test network. 
-. 
Toshiba VP Systems R&?~ 6.1 * Decemw. 1992  
						

							5-26 Installation and Mahtenance Manual 
- _ 
NUMBER OF PORTS The number of ports using this COS that are busy at the same time 
SIMULTANEOUSLY and the total number of seconds during the reportins period for which 
BUSY that number of ports uere bus\-. 
n All Port Statistics 
. 
Information in this section includes the total number of incoming and outgoin$_calls for the 
system, the number of seconds “n” ports were busy, and the number of seconds message 
uaiting could not call because too many ports ivere busy. 
TOTAL NUMBER OF 
INCOMING CALLS 
TOTAL NUMBER OF 
OUTGOING CALLS 
SECONDS TOO 
MANY PORTS BUSY 
TO MAKE 
OUTCALLS 
NUMBER OF PORTS 
The number of ports that are busy at the same time and the total 
SIMULTANEOUSLY number of seconds during the reporting period for which that number 
BUSY of ports were busy.  The total number of all incoming calls to the system for the period of 
time shown in the header of the report. 
The total number of all outgoing calls from the system for th&peri
						

							REPORTS 5-27 
3 
5.9 MAILBOX USAGE 
1. 
.- 
3 
.- _. 
3. 
4. 
5. 
6. 
# 7. 
8. SYSTEM PERFORMANCE: 
_ NETWORK TRAFFIC. - 
USER MESSAGE STATISTICS. 
USER CALLING STATISTICS. 
DISK USAGE. 
l *- 
PORT STATISTICS. 
MAILBOX USAGE. 
USER STATUS DETAIL. 
- _ The Mailbox Usage report contains information detailing individual mailbox usage. The report 
shows the amount of time a port was used for each mailbox in the USER Table. The extension 
associated with each mailbox is also listed. The usage time for each mailbox is measured in two 
ways: Logon Time and Access Time. 
. 
Logon Time Logon time is the amount of time a person is logged onto their mailbox. 
The accumulated time is added to that mailbox’s logon time when the 
person exits their mailbox (by entering 
q q or hanging up). 
Access Time Access time is the amount of time a caller listens to a greeting and/or 
leaves a message. The accumulated time is added to that mailbox’s access. 
time after the greeting plays or a message is left. 
This is an example of a Mailbox Usage report: 
* MAILBOX USAGE SUMMARY * 
MM/DD HHMM P.M. YYYY 
LOGON ACCESS 
MAILBOX EXTENSION TlME(MIN) TIME(MIN) 
468 
469 
470 
471 
472 
473 
474 
475 
468 
22 * 
469 
24 
470 
4 
471 
14 
472 
11 
0 
474 
10 
475 
6 2 
6 
0 
12 
9’ 
0 
2 
3 
In some applications, it may be necessary to only collect timing information for certain ports. For 
example - the amount of time a person is logged onto a mailbox over a WATS line should he 
charged for, but the time logged on locally should not. 
To provide this capability, COS Attribute 55 - DO NOT COLLECT MAILBOX TIMING 
INFORMATION FOR THIS PORT, can be assigned to specific ports. Timing information is not 
collected for calls made to ports with this attribute in their COS. (Attribute 55 has no effect if 
assigned to a mailbox.) 
Toshiba VP Systems Release 6.1 IJecercer. 1992  
						

							5-28 Installation mc Llaintenance Manual 8 
5.10 USER STATUS DETAIL 
1. 
2. 
3. 
4. 
5. 
6. 
7. 
@ 8. SYSTEM PERFORMANCE. 
kTTWORK TRAFFIC. 
USER MESSAGE STATISTICS. 
USER CALLING STATISTICS. 
DISK USAGE. 
PORT STATISTICS. 
MAILBOX USAGE. 
USER STATUS DETAIL. 
- _ This report provides current status information on mailbox access and the time durations associated 
with individual mailbox usage. 
The following information is provided for each mailbox. 
l Mailbox Number. 
_. - l Name Recorded (Y/N>. 
l Greeting ON (Y/N). 
l Greeting Length (mmm:&). 
l Last Logon (mm/dd/yy). 
. 
Oldest Message (mm/dd hh:mm). 
l Newest Message (mm/dd hh:mm). 
. Total Current Messages (up to 32). 
. 
. Total Message Duration (mmm:ss). 
.%I example of the User Status Detail report follows. 
Wd/DD HH:MM P.M. 
NAME 
MAlLBOX REC? 
549 N 
550 N 
551 N 
552 Y 
599 Y *USER STATUS DETAIL REPORT* u 
YYYY 
 LAST 
 
DUR. 
1:23 
3:05 
0~23 
5:23 
0:OO 
Tnc User Status Detail report uses the same tables as the User Message Statistics and User Calling 
Sr;ltistics reports. When one of these reports is cleared, the tables are cleared for all three reports. 
“‘I 
Toshiba VP Systems Relea~ 3 1 December. 1992  
						

							6 
MAINTENAhlCE 
Chapter Contents 
- _ 
Section Description Page 
6.1 
6.2 
6.3 
. 
6.4 
._ - 6.5 
6.6 
6.7 Preventative Maintenance.. 
............................................................................................................... 6-l 
Command Summary 
......................................................................................................................... 6-2 
Listing Tables 
.............................................................................................................................. 6-2 
Clearing Table Entries.. 
.............................................................................................................. 6-3 
Tests. .......................................................................................................................................... 6-4 
Miscellaneous Commands ......................................................................................................... 6-5 
Diagnostics.. 
........................ . ........................................................................................ .‘..... ...... . ........ 6-8 
Mailbox Configuration Sta?us ..................................................................................................... 6-8 
Message Status 
.......................................................................................................................... 6-10 
Network Mailbox Status.. 
............................................................................................................ 6-10 
Port Configuration Status ........................................................................................................... 6-1 1 
Hard Disk (HD) Drive Diagnostics DEX (DISK,+) (REGION) ...................................................... 6-l 1 
tine Interface Card (LIC) Diagnostics 
........................................................................................ 6-12 
Alarm Test.. 
................................................................................................................................ 6-15 
System Forwarding 
.................................................................................................................... 6-17 
System Initialization.. .................................................................................................................. 6-l 7 
System Status ............................................................................................................................ 6-l 8 
List Features 
............................................................................................................................... 6-l 8 
Network Verification ................. . ................................................................................................. 6-l 8 
Call Processing Trace.. ..................................................................................................................... 6-l 9 
Using the CPT. ........................................................................................................................... 6-19 
Trace Activity Examples.. ........................................................................................................... 6-20 
Traffic Peg Count Table .................................................................................................................... 6-26 
Traffic Pegs .......................................................................................... :I.. .................................. 6-26 
Boot ROM Diagnostics. 
..................................................................................................................... 6-37 
Hardware Errors ................................................................................................................................ 6-38 
Hardware Error Types 
................................................................................................................ 6-38 
‘5 ) 
., 
6.8 
6.9 
6.10 VP 100 System Diagrams.. ............................................................................................................... 6-42 
Hardware Replacement 
.................................................................................................................... 6-46 
Access to the VP 100 Inner Components 
.................................................................................. 6-46 
Closing the VP 
100 Metal and Plastic Cases. ............................................................................ 6-46 
Component Locations ................................................................................................................ 6-46 
Line Interface Card (LIC) Replacement.. .................................................................................... 6-49 
Hard Disk Drive (HD) Replacement 
........................................................................................... 6-50 
Power Supply (PS) Replacement.. ............................................................................................. 6-51 
Fan Replacement.. ..................................................................................................................... 6-52 
Main Board (MB) Replacement.. ................................................................................................ 6-52 
Option Control Chip (OCC) Replacement .................................................................................. 6-53 
VP 100 Component Descriptions and Parts Number.. ...................................................................... 6-54 
Toshiba VP Systems Release 6.1 Dee-cer. 1992  
						

							6 
MAINTENANCE . 
.- 
.- . 
Figures and Tables 
Figure Description Page 
6-l 
6’2. 
_ 
6-3 
6-4 
6-5 
6-6 
6-7 
6-8 
Alan-n Test Flow . . . . . . . . . . . . . . . . . . . . . . . . . . _..._.._ 
Traffic Peg Count Table __ . . . . . . . . . . ..-..“..‘......-............~.........................~......................._..__ E-16 
The VP . . . . . . . . . . . . . ..-...........-..................~............................_...............................*...___ 
100 Cabinet Front View . . . . . . . ..__.._.......................... 
The VP 100 Front View of Metal Enclosure . . . . . . . . . . . . . . . . . .._......~.....................~......_...._.__ 
..- . _ _ 
. . . . . 
The 
VP 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..~....................................~...__ 
100 Bottom 
-6-44 View of Metal Enclosure _.._ . . . . . . . . . . . . . . 
The VP 100 Components and Their Mounting Locations ..--.............-............................................... 
. . . . . . . . . . .._.................................................~._ 
The VP 100 Cable Connections . . .._..__ 6-47 
. . . . . . . . . . ..-........................................................................_......... 
OCC Assembly ._........................ 
_ . .._..__ 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..~..................................................~..__ 
653 
Table Description 
Page 
6-1 
6-2 
6-3 
Abbreviations for Channel/Port State . .._..........._..__ 
. . . . .._..........................~.......................................... 814 
Hardware Error Types and Remedies 
_ 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..~................................. 
Disk Drive Assembly 639 
Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . _ .._...... 
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-50 
. 
._ 
.- - 
Toshiba VP Systems Release 6.1 kember. 1992  
						

							INTRODUCTION 
__ This chapter describes procedures for maintainin, 0 the VP 100. The VP 1oQ’s modular design ant on- , 
.- 
line computerized diagnostics simplify these procedures. The tools required to service a VP 100: 
. 
An RS-232C compatible ASCII send/receive terminal capable of 300,600, 1200,‘2400. rtSO@. 
9600, 19200 or 38100 baud. Toshiba recommends a PC compatible. Refer to the follo\ving t-so 
chapters in this manual: CONFIGURATION APPLICATIONS TERMINAL and 
INSTALLATION. 
I . Three standard touchtone telephones (2500-type). 
. A No. 1 Phillips screwdriver. 
- _ . Telephone test set (Butt set). 
e .  
						

							Maintenance 
Section Subject Command 
information 
Call 
Prwessing 
Trace List Trace 
Diagnostics Reports 
_. - Hard Disk Drive 
List Features 
Message Status 
Mailbox 
Configuration 
Mailbox 
t 
Configuration 
Nenvork Mailbox 
Status 
._ 
_ =- 
Personal 
Distribution List 
Port Configuration 
Reports 
LR 
Tone and DTMF PRT x  LT 
CR 
DEXxy 
LF 
LHEx 
L.Mx 
LMxM 
. 
LNETx 
L PDL 
LPOX 
Trace for specific activity, selecting from the menu 
shown. 
Gives a menu for the type of report to clear. 
Reads all disk sectors. 
x = disk number; 
y = region number. 
+ 
Lists the features the system is equipped with. 
Lists the status of a message. 
x = message header number. 
Lists the current configuration for a mailbox. 
x = mailbox number. 
Lists information about messages for a specific 
mailbox. (Release 6.1 or later) 
x = mailbox number. 
Displays message information for a network 
location. x = network location code. 
Lists the number of Personal Distribution List 
(PDL) sectors currently used. 
Displays current configuration for 
x = port number. 
Gives a menu for the type of report to list. 
Monitors and prints the tone and DTMF events 
received for the port specified. To exit the monitor 
mode, press 1-1. 
x = port number. 
Toshiba VP Systems Release 6.1 Decemcsr. 1992