Toshiba Voice Processing Vp100 Installation And Maintenance Manual

							PROCEDURES 7-57 
 H Deleting a Session Log 
Any session log can be deleted iron the C-AT. when no longer needed or to increase storage 
capacity on the hard disk. To delete individual session logs from a given system’s subdirectory. 
follow the procedure belolv. 
1. Complete any active communication session with a VP 100 and exit from rhe CAT 
program (I E )_ 
2. With the DOS prompt C:\\‘JIXCAT> displayed, enter the following co’mmand, where 
XXXXXX is the system serial number and YY is the saved log number (01 .to 99): 
LOG-DEL XXXXXX YY- 
If the argument YY is omitted. the C_%T.LOG tile is deleted. 
To delete the session log not specitic to anl; system. follow the procedure below: 
1. Complete any active communilXCAT> displayed, type the following command: 
DEL CAT.LOG I==- 
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n Viewing a Session Log 
The contents of any log file stored on the CAT hard disk can be displayed. When viewing a 
session log. the display always starts from the top or beginning of the log file. 
To view a session log for a given system, follow the procedure below. 
1. Complete any active communication session with a VP 100 and exit from the CAT 
program (a E ). 
2. With the DOS prompt C:\VMXC.%T> displayed, enter the following command, where 
XXXXXX 
is the system serial number and YY is the saved log number (01 to 99): 
LOG-SHOW XXXXXX YY 
If the argument YY is omitted, the CAT.LOG file is displayed. 
To stop scrolling the log session display, type: I] S 
To start scroilinp the iog session dispiay, type: [C~~~r~l] Q 
w To print a screen of information while scrolling through a Log file, stop the display 
( -1 S) then IShift Il. 
To view the session log for no system , follow the procedure below. 
1. Complete any active communication session with a VP 100 and exit from the CAT 
program (Alt] E ). 
2. With the DOS prompt C:\i;MXC.%T> displayed, enter the following command: 
TYPE C.%T.LOG 
To stop the log display. type: -1 S 
To start the log display. type: -1 Q 
Toshiba VP Systems Release 6.1 December. 1992  
						

							n Printing a Session Log 
The contents of any log file stored on the CAT hard disk can be printed. When printing a 
session log. the entire file is printed. 
1. Complete any active communication session with a VP 100 and exit from the CAT 
prosram (jg E ). 
2. Turn the printer ON and attach the printer cable to the CAT. 
l *- 
3. With the DOS prompt C:\VMXCAT> displayed, enter the following command, where 
XXXXXX is the system serial number and YY is the saved log number (Oi to 99): 
LOG_PRNT XXXXXX YY 
If the argument YY is omitted, the (default) CAT.LOG file is printed. 
To print the session log for no system , follow the procedure below 
1. P-_-l_... ^-_. __&:..e -,__.._:,_*:,, . 
LUILI~~L;LG ally L~LLIVC CVIIIIIIUIIIL~LIVII XSSiOtl wi:h a . \‘P 100 and exi: from the CAT 
program (m E ). 
3 _. With the DOS prompt C:\VMXCAT> displayed, type the following command: 
PRINT CAT-LOG [ 
Ez To display all VP 100 systems stored on the CAT hard disk while in the DOS command 
processor, type the following command at the DOS prompt C:\\MXCAT> 
.A listing of all system serial number subdirectories is displayed (see APPENDIX A at 
the end of this chapter). Note that the system name, ID, soft\vare and prompt level are 
not displayed. To view this information, you must use the CXT Select System menu. 
uz To display all DOS operations described in this chapter. typs ths following command at 
the DOS command processor with the DOS prompt C:\VMSC.L\T> 
DIR *.BAT 
A listing of all CAT DOS batch file commands is displayed in the Quick Rcferrnce Guide at 
ths bzginninp of this chapter). 
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7.9 CAT HARD DISK DRIVE OPERATIONS  
j 
This section explains the procedures to delete a VP 100 from the CXT hard disk drive, and provides 
guidelines for CAT hard disk maintenance. 
H Delete System l 
When the CAT hard disk drive approaches maximum storage capacity, it is necessary to free space 
for ne\v systems. Existing systems on the CAT should first be archived to floppy diskette. After 
archiving the data, delete the system from the CAT hard disk by following the procedure below. 
Deleting a system removes all stored information for the selected VP 100 from the CAT hard 
disk. including backup configuration, GNSSM, and session log files. 
b WARNING 4 
Follow the procedures to back up a system to floppy diskette before 
performing the following procedure. 
To delete a VP 100 system directory from the CAT hard disk, follow the steps below; 
1. Write down the six digit 
serial number of the system to be deleted. 
3. Exit the CAT program by pressing m 
E 1x1 
3. Meith the DOS prompt displayed (C:\VMXCAT>). where XXXXXX is the YP 100 system 
serial number. type: 
S-S-DEL XXXXXX 
The follov4ng text is displayed: 
This command is used to erase a VP 100 system subdirectory. If you do NOT 
w-ish to remove SYSTEM S/N XXXXXX press Ctrl-C NO\l- otherwise. 
Press any key when ready.. 
. 
4. Prsss any key Lvhen ready to remove the system directory 
Ii you yet the following prompt. all possible options have not been backed-up for the system 
being deleted: file 
not found. 
c-3 To display all VP 100 systems stored on the CAT hard disk Lvhile in the DOS command 
pt-ocessor and with the DOS prompt 
C:\VRIXCAT> displa!-ed. type the following 
Lwllllll;llld:  
						

							PROCEDURES 7-61 
A listing of all system serial number subdirectories is displayed (see _PPENDIX A in the 
back of this chapter for sample listing). Note that the system name. ID. software;and prompt 
level are not displayed. To view this information you must use the 
CAT Select System 
menu. 
n CAT Hard Disk Drive Maintenance 
xn^“* PAT L,,,l ,3:-l- A.-;..o‘. Lorrn 0 3n mc=.m*hxJto ctnrc.c.~ r~n~r;rw Althmtirh th;c D,,,,PR,-9 t,, he :, ll,“>L b_*1 ,,a,” U13h U11.L.J 11LI”b u &“-.L.~~Y”JL1 .J.“...>.. bay.. “‘,. ‘-y.v_=~~c __ -I-r---- _- -- large size, it can quickly fill up when storin 
g data representing digitized voice (Greetings, 
Names. Scripted and Sequential Messages). 
Since one CAT may be used to support many VP 100, the hard disk drive on the CAT is 
generally used as a temporary storage area for VP 100 system configurations. After repeated 
write and delete operations have occurred on any disk drive, performax? and speed can be 
reduced because files become fragmented. Old information must be deleted from the hard disk 
drive to accommodate new systems. 
Tnchiho r-romm~nrlr thP nwiodic 12s~ of a nrnm-ami such as Norton Utilities Speed Disk, to 
A .,,, _..- . __*_ _._._. _*-_- _.__ r- ------ 
r--c-. 
perform housekeeping chores on the hard disk drive. These utilities can scan and test all 
segments of a disk drive and correct most deficiencies in the system. In addition, data on the 
disk can be reorganized to allow more efficient data storage and retrieval. 
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7.10 ADDING A SECOND LANGUAGE (RELEASE 6.1 AND LATER) 
This section describes the procedure to add a second language prompt set to the VP 100 hard disk. 
W The Multilingual Prompts feature must be installed to activate the prompt set for the second 
language. 
.‘- 
b 
WARNING 4 
Adding a second language prompt set will result in the loss of all stored 
messages, names and greetings and loss of voice storage capacity. The system 
configuration and associated GNSSM that are restored to the replacement 
drive will reflect the configuration at the time the last backup was made. 
You should be familiar with basic maintenance procedures and the UPDATE and INSTALL 
programs of the VP 100. Refer to the following chapters and sections in this manual for further 
information: 
Chapter 
Section 
INST.XLLXTION Testing the Installation and Telephone Changes . 
CONFIGURATION UPDATE and INSTALL 
The procedure to add a second language includes transferring VP 100 System software, both 
language prompt sets, and the System Configuration tables to the hard disk. The Restore System 
Disk procedure is used to add the second language prompts. This 
must be done onsite with a cabled 
connection to the VP 100 at 38400 baud and requires the VP 100 to be out of service for the 
duration of the procedure. 
The Restore System Disk menu option used to add the second language is only available when a 
system is selected. All data to be restored is copied from subdirectories on the CAT hard disk to the 
VP 100. The subdirectories used during this restore procedure are determined by the selected 
system‘s serial number, release of system software, and by the release of prompts defined for the 
system. Refer to CONFIGURATION APPLICATIONS TERMITAL. Sofrware Description in this 
manu;ll. 
_
y GSSS\I that had previously been saved (by using the Backup procedure) may be restored to 
the 1.P 100 after the Restore System Disk procedure has completed. 
Toshiba VP Systems Release 6.1 Decerroer. 1992  
						

							PROCEDURES 7-63 
n Procedure for Adding a Second Language Prompt Set 
The following equipment is needed for this prwedure and should be assembled prior to 
starting: 
l A fully operational CAT with all VP 100 PC software installed (refer to the CAT chapter). 
0 
A CAT interface cable. 
0 The configuration diskettes for the customer location (unless the backed up configuration 
and GNSSM are already present on the CAT hard disk drive). 
l *- 
To add the prompt set for a second language to the VP 100 hard disk, perform the following 
steps. The prompt set already installed will be reinstalled first and the new language prompt set 
will be installed second. 
Action CAT/VP 100 Description and Response 
1. Start the CAT program 
7 
-. Select system to add the 
second set of language 
prompts to. 
3. Connect null modem cable to If the VP 100 is not operational due to a defective hard 
VP 100 TERM #l disk. skip to step 
II. 
4. Establish connection at 
19200 baud. Establish a local (cabled) connection with the VP 100 
that is being restored. Refer to the INSTALLATION 
chapter. Prompts for password. 
5. Logon 
6. 
TEC 1 &id 
Refer to the CAT chapter. Select System screen is 
displayed. 
Refer to the Select System Screen section of this chapter. 
If the sy-stem that is being installed with a second 
language is not displayed in the 
Select System screen, 
add that system using the select system screen.. 
Terminal emulation begins. 
Logon to Maintenance level at the VP 100 @ prompt. 
Forward all ports by using this command. The following 
is a sample screen. When all ports are forwarded, the 
VP 100 displays the @ prompt. 
@TECl 
PORT # 1 FORWARDED 
PORT # 2 FORWARDED 
PORT # 3 FORWARDED 
PORT # 1 FORWARDED 
PORT # 5 FORWARDED 
PORT :: 6 FORWARDED 
PORT # 7 FORWARDED 
PORT # 8 FORWARDED 
ALL PORTS FOR\\‘.-\RDED  
						

							7-64 Installation and Maintenance Manual .. 
Action CAT/VP 100 Description and Response (continued) 
J 
US 
If a PBX forwarding string is not defined in 
System Parameter -t5, the ports are still placed in 
the FWD state but may not have actually been 
forwarded on the PBX. 
7. 
PSI 
8. Verify forwarding 
9. Backup system configuration 
16. 
18. b and t 
19. \Enrer] 
20. Power VP 100 ON  Backup GNSSM See Backup - GNSSM section in this chapter. 
Power VP 100 OFF Verify that all ports are forwarded by using this 
command. The following is a sample+screen. Port status 
is displayed. The VP 100 displays @ prompt. 
8PS 
CHlCH2CH3CH4CH5CH6CH7CHS 
FWDFWDFWDFWDFWDFWDFWDFWD 
us= If any ports were not forwarded, enter TE C 1 
again. Repeat as necessary until all ports are 
forwarded. 
Place a test call to the VP 100 and verify the ports have 
been forwarded and that the call is answered by a live 
intercept. 
See Backup - System Configuration section in this 
chapter. 
To display the 
Terminal menu. The Terminal menu 
appears. 
Move to 
Change Baud Rate. Selection is highlighted. 
To change baud rate. The 
Baud Rates menu appears. 
Move to 35400. Selection is highlighted. 
To accept new baud rate. Status line displays baud rate 
of 38400. 
To display the 
Restore menu. The Restore menu 
appears. 
Move to 
System Disk. Selection is highlighted. 
The data transfer procedure begins immediately after the 
power is applied. A 
*‘*WARNING**’ screen appears 
asking that Release 6 Prompt Set(s) be selected from the 
menus that follow. 
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							? 
PROCEDURES 7-65 
Action CAT/VP 100 Description and Response (continued) 
21. II 
Choose new Prompt Set 
screen appears showing the 
first language as 
Prompt Set 1. 
22. b and t 
Move to the language prompt set number for the 
language being restored. This should be, the same 
language as previously installed as 
Prompt Set 1. 
Seieciion is hiyhiighied. l *- 
e The language prompts originally installed as 
Prompt Set 1 must be reinstalled as Prompt Set 
1 
for the system configuration to be correct. 
@Y If none is selected, the procedure will abort. 
23. m 
24. m 
25. t and t 
26. [=I 
27. [ 
28. m If Prompt Set 1 is United States English, a 
***WARNING**’ screen appears stating that U.S. English 
has been selected’for Prompt Set 1. For all other 
lanolln~c inctallpd the screen states that U.S. English 
_-__o--D__ _____-___ 
, 
was not selected. 
Choose new Prompt Set screen appears showing 
Prompt Set 2 selections. 
Move to the language prompt set number for the new 
language being installed. Selection is highlighted. 
A 
***WARNING’** screen appears saying that a selection 
for Prompt Set 2 has been made and disk drive voice 
storage capacity will be reduced. Also, messages on the 
disk are lost. 
Another 
***WARNING*** screen appears saying that the 
Multilingual Prompt feature package must be installed to 
acti\-ate Prompt Set 2. 
If Prompt Set 2 is lJnited States English, a 
“*WARNING*** screen appears stating that U.S. English 
has been selected for- Prompt Set 2. For all other 
language: installed. the screen states that U.S. English 
was nof selected. 
29. )I Both prompt sets are loaded onto the hard disk. 
30. Wait fcr completic>n This procedure takes about one hour per prompt set to 
co~~~pltzr~. At completion. the Data Transfer Complete 
scrt’cii app~;ux. 
This begins auto baud detect. 
TESTING 
HARDWARE.. . . 
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Action CAT/VP 100 Description and Response (continued)  
: 33. Wait for the VP 100 to boot This step takes about three minutes. 
INITIALIZING PORTS.. . DONE. 
34. I 
VP 100 password prompt is displayed. 
35. Logon Enter the maintenance level password. VP 100 @ prompt 
is displayed. 
l *- 
36. Test Test for normal operation. 
OS If an error message appears during the procedure, refer to Appendix B - Data Transfer 
Messages. 
KG? To abort this procedure, press II at any time. 
b WARNING 4 
If aborted, this procedure must be restarted and run through to completion 
before the VP 100 will be back in service. 
Toshiba VP SysterW Release 6.1 December. 1992