Toshiba Voice Processing Vp100 Installation And Maintenance Manual

							PREPARING THE PHONE SYSTEM 
2-11 
- c 
1. 
e 3. 
1. 
._ 
._ _ 
5. 
6. 
7. 
S. 
.- 
The vendor, especially for CO Centrex, may ask for the VP 100’s registration: 
FCC Registration EQ99TB-60697-VM-T 
Ringer Equivalence 0.3A 
PBX Interface RJllCorRJllW 
Line card meets FCC Part 68 
The VP 100 unit meets FCC Part 15, Class A 
UL Registration ES2470(S) 
Or other location where the VP 100 unit will be placed. Refer to the environmental requirements in 
INSTALLATION, Installation Requi;ements, in this manual. 
For ports that are used for networking, off-site message notification or off-site alarm call. 
If more than one hunt group is required, specify the number of extensions for each hunt group. 
For example: hunt group #I 6 extensions 
hunt group #2 2 extensions 
May not be available for all PBXs. If possible and desired, include this item. 
If there is more than one group of trunks, specify the trunks for each hunt group: 
Hunt group # 1 Trunks: Hunt group #2 1-800-337-I 100 
555-3700 1-800-337-l 101 
555-3701 
555-3702 
555-3703 
Tailor this section to the customer’s needs. If trunk cut-over is staggered, include schedule in this Ietrer. If 
a PBX representative needs to be on-site for this cut-over, arrange a mutually convenient time wirh rhe 
PBX vendor. 
Toshiba VP Svstems Release 6.1 kmber. 1992  
						

							2-12 lnstallario- znd Maintenanc? Manual 
IMPLEMENTING THE VP 100 ON PBXS WITHOUT DIL 
FEATURE 
. 
.- 
You may encounter a PBX with an older feature package that does not provide the-DIL fertture. 
The PBXs most frequently encountered without DIL are AT&T Dimension PBXs with Feature 
Packages (FP) 2, 3,-t. 5, and 7. 
.*- 
s This feature on the Dimension is called DDC for Direct Department Calling. It is only 
available on feature packages (FP) 8, 10, 12, and 15. 
If the customer’s Dimension does not have FP8 or later or it is a phone system that does not have a 
DIL feature. there are several alternatives for getting trunks to the VP 100 ports for answer. 
. - _ Upgrade the PBX to a feature package offering the DIL feature. 
. Use DID numbers. 
. Place the console in night mode. 
-. _ 
. Use call diverters to switch calls to the VP 100 ports. 
Not all these alternatives may be feasible for a given situation. The following discusses each in 
detail. 
n Upgrade the PBX to a Feature Package Offering the DIL Feature 
Depending upon the customer’s current version, this may not be economically feasible. This is 
the most straightforward solution, but possibly not the most practical. 
._ 
._ _ . 
n Use DID Numbers 
Some customers may already have a block of DID numbers but do n9t wish to pay for DID 
numbers and trunks for all employees. Callers may be given a number that is a DID extension 
answered by the VP 100. This is especially suitable where a second number (not the main 
company number) is to be established for company employees, friends, family and frequent 
callers to call to reach extensions or receive information. 
Again, in this way the VP 100 can answer a DID number. However, InWATS or main 
company numbers cannot be answered this way. Due to the cost of instalhng DID, this may 
only be attractive to companies that already have DID. DID is used only to get calls to the VP 
100 extensions. 
Toshiba VP Systems Fl?w_EE 6.1 December. I!392  
						

							PREPARING THE PHONE SYSTEM 
2-13 
n Place the Console in Night Mode 
__ .- 
Even if the PBX does not have ihe DIL feature, placin 
g the console in night mode us’ually may 
be used to direct all incoming trunks to_a certain extension (such a< the VP 100 hunt group). 
. 
However, once the console has been placed in night mode, it may not be used. Direct callers 
requiring assistance (through the VP 100) to a multi-button key set for answe@ng. This 
solution therefore, is most practical for: 
. 
Smaller companies having a single console and willing to direct all trut$s to the VP 100. 
. Companies using the VP 100 only to answer after hours and on weekends.. 
Since the console cannot be used, callers who are toll restricted cannot get an outside line from 
the operator. 
n Arrange for Trunks to Call Divert to the VP 100 Ports 
When only some trunks are to be answered by the VP 100 (ruling out Console Night Xlode), 
these trunks can be removed from the PBX and terminated on call diverters that are connected 
to PBX extensions. See Figure 2-5. These call diverters are programmed to call the VP 100 
hunt group. The call diverter answers the trunk and calls (through the PBX) the VP 100 hunt 
group number. The appropriate number of VP 100 ports, as well as one additional extension 
per trunk to be diverted to the VP 100, are required. 
. 
VP 100 
For each incoming PBX 
trunk to be answered 
* 
by VP 100 
VP 100 
. . 
Figure 2-5 Using Call Diverters to Direct Incoming Calls to the VP 100 
The call diverter that operates satisfactorily in this situation is the BUSCOM 200%RD 
manufactured by MetroTel. Because this diverter ordinarily allows remote turn-off by pressing 
a fl key, it requires a modification. 
When ordering from MetroTel, (408/988-5200) specify the 
“OPCOM/Toshiba VP inhibit remote turn-off modification.” 
Toshiba VP Systems Release 6.1 ?XFT.bW. 1992  
						

							‘3 
.- CONFIGURATION APPLICATIONS 
.- 
TERMINAL 
Chapter Contents 
Section Description Page ’ 
3.1 
_. _ 
3.2 
3.3 
3.4 
-. . 
Appendix A VP CAT @erview 
............................................................................................................................ 3-l 
DOS Information ........................................................................................................................ 3-1 
VP CAT Program Description .................................................................................................... 3-1 
VP 100 Software Package Description.. .................................................................................... 3-2 
PC Hardware Requirements 
.................................................................. T 
................................... 3-4 
Terminal Conventions ................................................................................................................ 3-5 
laptop PC Description and Setup .................................................................................................... 3-7 
Initial Setup ................................................................................................................................ 3-7 
DOS Setup 
................... . 
........................................................................................ _..____.___Le 
....... 3-7 
VP 100 Software Package installation .............................................................................................. 3-8 
Install VP CAT Software ............................................................................................................ 3-8 
VP 100 System Software Installation ......................................................................................... 3-9 
VP 100 System Prompts Installation ......................................................................................... 3-l 0 
Reboot the PC ........................................................................................................................... 3-10 
Floppy Diskette Write Protection 
............................................................................................... 3-l 1 
Communication with the VP 100 ....................................................................................................... 3-t 2 
Connecting to the VP 100.. 
........................................................................................................ 3-12 
Port Connection 
......................................................................................................................... 3-13 
Estabiishing Communication (Autobaud Detect) 
.......................... . 
............................................ 3-13 
Changing the Baud Rate. 
........................................................................................................... 3-14 
DOS Commands 
_ . 
.............................................................................................................................. 3A-1 
. . _ 
Figure 
3.1 

						

							1 ._ 
INTRODUCTION 
_- _ 
_ 
This chapter explains how to set up a PC for use as CL- VP Configumtion Application Terminal (C;\T). 
Setup and basic operation of the CAT are explained 1 this chapter. For information about DOS and DOS 
commands, refer to the manuals that were provided G:-h your PC. or contact your PC vendor. 
The CAT is used to initiate the procedures described 3 this chapter. The CAT is an IF&i compatible PC 
with a floppy drive and an internal hard disk drive. 
- _ 
l The CAT floppy drive is used to transfer program and files to and from the CAT hard disk drive. 
_ 
0 
The CAT hard disk drive is used to store the C.%T program, VP 100 system software, prompts. and 
backed up system configurations. It is also used :-hen transferring proLgrams and files to and from the 
. 
VP 100. 
Most standard ASCII data terminals that meet EIA RS-332C specifications can be used to communicate 
with the VI’ 100. These ASCII terminals can be used :o access all configuration, reporting, and diagnostic 
proLgrams on the VP 100. 
\- 
I 
-. 
. 
.) 
The CAT is used with multiple VP products. If the C-IT hard disk drive contains information for more 
than one product type, the following screen appears Gen the CAT is first turned ON. It does not appear if 
only one product type is installed. This screen allow- :;ou to select the VP product being used. 
Use * and W to move selector and ENTER to make selection 
Select Product Type 
wvfxwol-ks 
ma 
. 
VMX CAT version XXX 
(c) 1989,199O by VMX, Inc. 
Toshiba VP Systems 
Release 6.1 C!.xsmber. 1992  
						

							CONVENTIONS: 
.: 
To indicate the difference between the text in this chapter. the following conventions are follou-&. 
__ 
. . _ Text This is normal text in this chapter. 
VP 100 and DOS 
system prompts The VP 100 system prompts and DOS prompts are re@esented in this 
type: 
C:\VMXCAT> 
VP 100 screen 
sample 
User entries within 
VP 100 screens 
‘j%e VP 100 system commands and DOS commands that you typ.k are 
represented in this type: 
.M USER 
.MUSER 
1 Enter current MAILBOX &I&H. 
:50@ 
Enter each user’s MAILBOX and COSJZnter as: 
Mailbox,COS (Mailbox=l-8 digits, COS=O-127) 
User’s EXTENSION will be set to match MAILBOX. 
MOD500,O 
.___ ‘-_ CAT Menus The names of CAT Menus are represented in &is type: 
Terminal Menu 
t@ The various screens described in this chapter appear ONLY when using the CAT. 
Toshiba VP Systems Release 6.1 December, 1992  
						

							Quick Reference Guide .- . 
Configuration 
.- 
Applications Terminal 
Tips and Notes 
Sta_rting the CAT 
The CAT pro_gram starts automatically each time the PC’s power is turned ON. 
Restarting the PC 
Iffor 
any reason the CAT program becomes inoperative, the CAT can be reset by holding down the following keys 
simuhaneously. This reset is similar to turning the PC’s power OFF then ON. 
Starting the VMX CAT Program from DOS - 
Move into the VP CAT Directory. 
Type: 
From the C:L 
prompt, type: 
-. 
. 
From the 
C:\VMXCAT> 
. 
*- 
prompt; type: 
Starting with 
log file closed 
Clearing the 
Screen 
.> 
CD -1 
CD VMXCAT -1 
The C:\VMXCAT> prompt is displayed. 
. 
CAT [options] -1 
where [options] can be 
/T1600 (Toshiba), /Z286 (Zenith), or /COM2 (mod$m). 
r@ The VP CAT starts with the Select System screen displayed. 
To start the CAT program with the 
log file closed, use the CAT/LOGOFF command line option. 
To clear the CAT screen without affecting the VP 100: 
1. Enter the Terminal 
Menu ( m T). 
2. Select 
Clear Screen from the menu choices. 
3. Press [Enter]. 
Toshiba VP Systems 
Release 6.1 C+xeer. 1992  
						

							- Quick Reference Guide 
..- . 
Configuration Application& Terminal 
Tips and Notes 
Commonly Used DOS Prompts 
I%% 
provides a prompt to indicate when it is ready to receive and process commands. The following are examples of DOS 
prompt information: 
Prompt Description 
c:> DOS prompt, not indicating what directory is selected. Most likely, the VP CAT software has not been 
installed or the PC was not rebooted after VP CAT software was installed. 
C:b DOS prompt with the mot directory selected. 
C:\VMXCAI, DOS prompt with the VP CAT directory selected. 
Moving from the “Select System” screen to the CAT menus 
. Press the JEscapel key. 
-. 
. Hold do&r the a key and press the H key. The CAT menu appears with the Help option selected. 
. Use the left and right arrow keys to select the desired menu option. 
‘. 
. . 
Moving from the VP 100 screen to the VP CAT menus 
Hold down the a key and press the first letter of the VP CAT menu item you wish to select. The menu bar appears at the 
top of the screen with that menu item highlighted: 
aH 
Help. 
(Alrl 
E or m X Exit the CAT program and return to the DOS prompt. 
FIT Terminal (VP CAT activities). 
aB Backup information from the VP 100. 
l=JR Restore information to the VP 100. 
-. .Y 
iAltlU Update the VP 100 system software. 
Toshiba VP Systems Release 6.1 December. 1992  
						

							., CONFIGURATION APPLICATIONS TERM ?IAL 3-l 
VP CAT OVERVIEW 
__ 
.- The Configuration Applications Terminal (referred to as CAT) is a computer that combines Toshiba 
approved IBM PC compatible hardware and Toshiba supplied CAT softvvare. 
b WARNING 4 
The hardware component of the CAT should be dedicated exclusively to 
installing and maintaining Toshiba products. Any application so’fiware. 
programs, or files present on the PC hard disk drive or in RAM (memory) are 
not recommended by Toshiba and they may interfere with VP 100 operation 
and CAT software. Do not modify any programs or files supplied by Toshiba 
as this will result in unpredictable operation of the CAT and/or the VP 100. 
- _ 
B DOS Information 
To operate correctly, the CAT program requires DOS version 3.3 or later to be installed on the 
_. _ 
PC hard disk drive in a subdirectory named “DOS.” 
This must be done during the PC setup and 
configuration, and prior to installing CAT or VP 100 system software. 
t 
j 
-3 
-. 
..> 
Complete step-by-step procedures for all CAT operations that use DOS are provided in this 
chapter. However, efficient use of the CAT requires a working knowledge of DOS commands. 
DOS knowledge is necessary to be able to manage log files (captured during a communication 
session with a VP loo), and to archive, recover, or delete VP 100 system configurations from 
the PC hard disk drive. The DOS manual supplied with your PC is an excellent source of 
information. as well as various PC books written for new users. Specifically, you should have a 
working knowledge in the following areas: 
0 PC root directory and subdirectories. 
l Xioving between directories_on the hard disk. 
l Operation of files with extensions .EXE, .COM, and .BAT. 
0 
DOS conventions for command options. 
0 Purpose and use of AUTOEXEC.BAT and CONFIG.SYS files. 
0 
PC ke!-board and keystroke entry. 
n VP CAT Program Description 
The C.-IT has two major functions: 
l Perform terminal emulation for communication with the VP 100. 
. 
Provide a method to perform the following operations: 
- Backup and Restore VP 100 System Configuration.  
						

							3-2 installation arc Maintenance Manual 
_ 
- Backup and Restore VP 100 Greetings, Names, Script, and Sequential Messages. 
) 
- Archive and Recover VP 100 System from floppy diskette. 
_ _ - Update VP 100 System Software. 
- Beginning with Rel. 6.1, add a prompt set in a second language to the VP 100. 
CAT Terminal 
Emulation Terminal emulation allows the CAT to communi&e with rhe VP 100 
directly through a cabled connection or remotely thropgh a modem. 
Characters typed on the CAT keyboard are sent to the VP 100, and 
information from the VP 100 is displayed on the CAT monitor. The 
only time the CAT is not performing terminal emulation is when 
menus are displayed. At this time, communication with the VP 100 is 
temporarily suspended because the menus control the terminal. 
Data Transfer 
Operations The-CAT uses a proprietary packet-based, error-correcting data 
transfer protocol at speeds‘up to 38400 baud, to pass information 
between the VP 100 and the CAT. Data transfer is initiated by a menu 
selection of the Backup, Restore, or Updatl: programs_ The Backup 
options transfer data from the VP 100 to the CAT hard disk drive. 
The Restore and Update options transfer data from the CAT hard disk 
drive to the VP 100. 
Program Utilities and The CAT program includes utilities to manage individual XI’ 100 
Other Features systems. Systems can be added, deleted, and modified. Backed up ., 
system configurations can be archived to and recovered from a floppy 
diskette. 
The CAT program also includes utilities to manage log files. which 
capture communication sessions from the VP 100. Multiple log files 
can be stored, displayed, printed, and deleted for each VP 100 defined 
within-the CAT program. 
._ n VP 100 Software Package Description 
._ _ 
The VP 100 PC software package consists of: 
l CAT software, terminal emulation, data transfer program, and program utilities 
(1 diskette). 
0 VP 100 System Software (1 diskette). 
l VP 100 System Prompts (multiple diskettes). 
The following diagram illustrates the directory structure of the PC hard disk after the VP 100 
Software Package has been installed. A file is indicated by 
 and a directory is followed 
ivith a  (backslash). 
j 
Toshiba VP Systems Relee= 6 1 December. 1992