Toshiba Voice Processing Vp100 Installation And Maintenance Manual

							6-48 
Installation and Maintenance Manual 
Hard Disk Main Board 
I 
Power 
/ SUPPlY 
Figure 6-7 
The VP 100 Cable Connections 
VP Systems Release 6.1 kcember. 1992  
						

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MAINTENANCE 6-49 
n Line Interface Card (LIC) Replacement 
_- .- 
If a LIC problem occurs, the card must be returned to Toshiba for replacement. Components on 
the LIC are not replaceable. 
- 
b 
WARNING 4 
The VP 100 must be turned OFF before inserting or removing a LIC. 
l .- 
The procedures to remove and add a LIC are below. Be careful not to touch the components on 
the LIC. Handle the card carefully, touching it only on the sides and using the extractors. Use a 
wrist grounding strap to prevent damage to sensitive electronic components. 
Removing LIC The procedure to replace a Line Integration Card is as follows: 
1. 
2. 
3. 
4. 
A . . 
i 
/ 
Installing LIC 1. 
._ 
. . _ 
r 
. 
1 
2. 
3. 
4. Forward all ports by entering, at the @ prompt: TE C 1. 
Remove the outer covers to gain access to the inner components. 
Be sure to turn OFF the input power before opening the metal 
case. 
Remove the modular line cords. 
Use the two white extractors on the LIC to lift the board out of 
the card cage. Between the ports on the LIC is a piece of 
grounding metal. When removing a LIC, be careful not to snag or 
bend it. 
Position the LIC in the the guides mounted on the card cage. Use 
the two white extractors on the LIC to push the board into the 
card cage. If the LIC does not easily snap into the connector, 
rather than applying unnecessary force, try to realign the LIC in 
the guides. 
. 
Insert the modular line cords from the PBX. 
Close the metal and plastic cases. 
Test to be sure the VP 100 and the new LIC are operating 
correctly. 
If Adding Ports: 
1. Enter the UPDATE program. 
2. Modify System Parameter 4 to reflect the number of ports. 
3. Modify the PORT Table - add required information for new 
ports. 
4. Exit UPDATE and perform the Configuration Backup procedure. 
5. At the @ prompt, type: RESTA I\.  
						

							’ 6-50 Installation and hfahtenance Manual 
6: When the VP 100 comes up, logon by entering the passlvord. 
7. Verify that the additional ports exist. At the @ prompt, enzr: PS. 
, ‘) 
_ 
8. Test the rrew LIC. At the @ prompt, enter: TE L 1. 
9. Test the new ports for call processing and message taking 
capabilities. 
.‘- 
10. Add the new extensions fo the existing PBX hunt group. 
Hard Disk Drive (HD) Replacement 
Hard disk drives are initially shipped installed in the cabinet. When a replacement is required, 
certain procedures must be followed to restore a system to.normal operation. The following 
describes the physical aspects of disk drive, voice storage capacities, and replacement 
procedures. Refer to PROCEDURES, Hard Disk Drive Replacement Procedures in this manual 
for detailed instructions when restoring the system to nomml operation after replacing a hard 
disk drive. 
All hard disk drives are shipped installed in their mounting bracket (see Figure 6-6). 
e When removing or shipping the disk drive for any reason, always remove the complete 
assembly_ Altering or tampering with the disk drive voids all warranties. 
: 
1 
I Table 6-3 Disk Drive Assembly Numbers 
. 
VP 1 $$$rage 
2.5 
Maximum 
Disk Drive Ports 
Part No. 
8 lOOH&2.5 
I 6.0 
‘I 8 I 1 OOHD-6 
I 11.0 I 8 
I lOOHD-11 
Removing Hard 
Disk Drive To remove the hard disk drive, follow the procedures described 
below. 
fGZ Only hard disk drives supplied by 
Toshiba can be used to 
replace or to upgrade a system. 
1. Remove the outer cover to gain access to the inner components. 
Be sure to turn OFF the input power before opening the mersl 
case. 
2. Loosen the four S-32 Phillips head screws securing the disk drive 
at the top exterior of the VP 100 cabinet. 
3. Remove the hard disk drive from the VP 100 cabinet. This 
allows 
easy access to the cables. 
Toshiba VP Systems Release 5.1 December. 1992  
						

							MAINTENANCE 
6-51 
- _ 
. 
In the event of damage or malfunction, the PS may require 
replacement. The following describes how to remove the PS safely. 
1. Remove the outer cover to gain access to the inner components. 
Be sure to turn OFF the input power before opening the metal 
case. 
2. Remove the input power cord. 
3. Loosen the PS retaining screws and remove the power supply. 
This allows easy access to the DC power cables. - 
4. Disconnect the disk power cables at the power supply. There are 
three power cables that go to the MB, the HD, and the fan. 
_ 
4. Remove the disk dri\,e SCSI data cable. 
5. Remove the disk po\+‘sr supply cable. 
Installing Hard Disk To replace the hard disk drive follow the procedures described 
Drive belotv.’ 
’ 1. Connect the disk po\ver supply cable. 
2. Connect the disk drive SCSI data cable. Th:._cable is ke>-ed to 
only mount in one direction; you cannot connect it incorrectly. 
3. Install the hard disk drive in the upper position by positioning the 
drive with cable connectors facing to the right. 
4. Raise the drive until the four holes in the shock mount align with 
the holes in the cabinet top wall. = 
5. Tighten the four 8-32 x 3/g screws. 
6. Close the metal and plastic cases. 
7. Refer to PROCEDURES for the correct Hard Disk Drive 
procedure to follow. 
Power Supply (PS) Replacement 
There are no adjustments on the power supply. There is a replaceable fuse located on the 
bottom of the cabinet near the power switch (refer to Figure 6-5). If the Boot ROM diagnostics 
report that the power supply is bad or if the VP 100 does not power on, check the fuse. If the 
fuse is OK, replace the power supply. 
However, whenever the input power switch is turned OFF, the following message appears: 
. 
*** 
POWER FAIL *** 
In this case, the error message should be ignored. 
. . 
Removing Power 
SUPPlY 
Toshiba VP Systems 
Rele 5.1 il%cede. 1992  
						

							6-52 installation and Mainrenance Manual 
installing Power To install the PS safeI>,. perform the steps in the following order: 
f‘ 
SUPPlY 
I. Make sure the input po\ver switch on the PS is turned OFF. 
3 
_. 
4. 
5. 
6. 
Place the PS into the VP 100 cabinet. 
Reconnect the three DC power cables to the MB, the HD, and the 
fan. 
Tighten the four PS retaining screws. 
Connect the input pouer cord. 
Close the metal and plastic cases. 
n Fan Replacement 
Removing Fan 1. 
When the system is up. check for proper operation. Clear the 
Hardware Error Table before starting the checkout. List the Hardware 
Error Table when the checkout is completed. Verify that no errors 
were reported by the system diagnostics. _. 
. 
2. 
3. 
4. 
Installing Fan 1. 
2. 
3. 
. 
4. 
5. Close the metal and plastic cases.  Remove the outer cover to gain access to the inner components. 
Be sure to turn OFF the input power before opening the metal 
case. 
Remove the input power cord from the PS. 
Disconnect the fan DC power cable at the power supply. 
Loosen the three fan retaining screws and remove the fan. 
Verify that the input power switch on the PS is turned OFF. 
Connect the thin connector to the PS. 
Place the fan into the VP 100 cabinet. 
Tighten the three fan retaining screws. 
n Main Board (MB) Replacement 
If a bad Main Board is suspected, the metal case including the MB must be replaced. Remove 
the hard disk, OCC, power supply, fan, and all line cards from the metal cabinet. Place them in 
a protected environment (electrostatic bag) until the replacement metal case arrives. 
b WARNING 4 
The Main Board is not to be removed from the metal case. Doing so can cause 
damage to the Main Board or to the connectors. 
-. 
_ /- 
c- ,’ 
Toshiba VP Systems Release 6.1 December. 1992  
						

							MAINTENANCE 
6-53 
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.r ‘4 
. 
n Option Control Chip (OCC) Replacement 
Th? OCC is the component that contains the features that each VP 100 is equipped with. The 
OCC assembly is an S-pin integrated circuit that is inserted into a socket soldered onto the 
Llain Board. 
. 
Ths OCC must always remain with the system it was purchased for. If a Main Board is being 
replaced. the OCC must be removed from its socket and placed into the socket on the Main 
Board of the replacement cabinet. It is recommended that you use an IC puller or a small 
screwdriver to carefully pry the OCC from.the Main Board. If a pin is broken’& bent during 
remo\-al. a new OCC must be ordered. 
If the OCC goes bad. the system still operates since the features are also stored on disk. 
Hokvever. you can not ,oet into the UPDATE program; a new OCC must be ordered. OCC 
failure or malfunction is reported in the Hardware Error Table. 
-. 
The OCC must be properly placed on the board; it is not keyed. Refer to Figure 6-6 for proper 
alignment. 
Figure 6-8 shows the OCC assembly. When removing the OCC from the Main Board, do not 
take it out of the socket assembly. 
Figure 6-8 OCC Assembly 
c 
Toshiba VP Systems 
Release 6.1 December. 1992  
						

							6-54 installation and Mhtenance Manual 
6.10 VP 100 COMPONENT DESCRIPTIONS AND PART NUMBEds 
Component 
Metal case with Main Board and cable 
Cable - CAT Interface 
Cable - Terminal Interface 
Fan 
Part Number 
2OO-0147.-00 1 
5 10-0326-00 1 
l *- 
5 10;0327-001 
200-0156-001 
-. - _ 
. 
Hard Disk - 2.5 hour 
Hard Disk - 6.0 hour 
Hard Disk - 11 .O hour 
Line Card 
Option Control Chip 
Power Supply 
. . 
1 OOHD-2.5 
lOOHD-6 -. _ 
1 OOHD- 11 
VP-2P 
152-0709-00 1 
200-0144-011 
Toshiba VP Systems Release 6.1 December. 1992  
						

							7 
PROCEDURES . 
Section 
?.t 
7.2 
_. 7.4 . 
7.5 
7.6 
7.7 
7.8 
7.9 
i’ .. j 7.10 
Appendix A 
Appendix B 
Chapter Contents 
Description 
Page 
_. 
CAT Menu Options 
........................................................................................................................... 1-1 
Select System Screen ................................................................................................................ 7-2 
Help Menu. ................................................................................................................................. 7-7 
Exit ............................................................................................................................................. 7-8 
Terminal ............................. ....................................................................................................... 
7-9 
Backup Procedures 
.......................................................................................................................... 7-10 
Backup Preparation 
................................................................................................................... 7-12 
Backup - System Configuration 
................................................................................................. 7-13 
Backup - Greetings, Names, Scripted, & Sequential Messages (GNSSM) ............................. 7-14 
Archive VP 100 System to 
Floppy Diskette 
*. 
.................................................................. .......... . 7-16 
Restore Procedures 
......................................................................................................................... 7-l 8 
Recover VP 100 System from 
Floppy Diskette.. 
....................................................... _ ................ 7-20 
Restore Preparation ................................................................................................................... 
7-21 
Restore System Configuration 
(Preload) 
.................................................................................. 7-23 
Restore - Greetings, Names, Scripted, & Sequential Messages (GNSSM). 
.............................. 7-24 
Restore System Software .................... 
.......................... ..~_~................................~....._.._~ ........... 
7-27 
Restore System Prompts ................... 
............................ ..__~........._~_.....................~.......__ ........... 
7-29 
Restore System Prompts at Release 5.8 
........................ ..~----.......--- .......................................... 
7-30 
Restore System Prompts Sets 
Beginning with Release 6.1 .......... 
_. .................................... _. .... 7-32 
Hard Disk Drive Replacement Procedure .............................. ..___ 
.................................. ;................~ .. 7-34 
Replacement Procedure.. 
............ ..T...................................-.........-...........................-..-.-~...-- ..... 
7-36 
Hard Disk Drive Upgrade Procedure 
....................................... . . . 
........... 
_..................._...._....__..__ ...... 7-40 
Upgrade Procedure 
............................................................ _--.........._...................._.........._. ......... 7-41 
System Software Update Procedure .......... ...................... ..-.....---.......___-....................- ..................... 
7-45 
Update Procedure 
.......................................................... ..~._~........__...............................~ ........... 7-46 
Electronic Feature Delivery/Removal 
..................................... ..~--........--.............~............_....____._ ...... 
7-49 
Session Review and File Maintenance ............................................................................................. 
7-50 
To Stop Session Logging.. ............................................... ..~_....._...~..............................._~~..._ ...... 
7-53 
To Start Session Logging ........... 
..................................... ..~~.........._....................~~........~__...~~ ..... 
7-53 
System Log Directory.. 
................................................... .._~~-...~....-.-.....................~ ..................... 7-54 
Saving a Session Log ................................................................ ___. ................................................... 7-55 
Considerations .......... .._.....................................................~~..._.._........_................................~__....~ ..... 
7-56 
Deleting a Session Log ............. 
................ .._............................._~......~.__...............................~_ .......... 
7-57 
Viewing a Session Log ....... .._..........................~.........................~_.........._.....................................~ ..... 
7-58 
Printing a Session Log ............................................................. __ ....... 
____. .......................................... 
7-59 
CAT Hard Disk Drive Operation.. 
...................................................................................................... 7-60 
Delete System.. ............................................................ . 
t.. .................... 
.: .................................. 
, ..: 7-60 
CAT Hard Dlsk Drive Maintenance.. ................................................ 
............................. .._I.:._ .: 7-61 
Adding a Second Language.. 
............................................................................................................ 7-62 
Procedure for Adding a Second Language Prompt Set.. ............... __ 
.......................................... 7-63 
System Serial Number Subdirectories 
.............................................................................................. 7A-1 
Data Transfer Messages.. 
........................................................ .._~......._..~....................~........._~ .......... 
7B-1 
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Toshite VP Systems 
Release 6.1 , aecember. 1592  
						

							_ 
INTRODUCTION 
. 
This chapter explains the VP 100 procedures available through use of the Configuration Applications 
Terminal, referred to as the CAT. The VP CAT menu option scrcsns and the VP 100 procedures are 
described. CAT hard disk drive procedures are also described. 
The CAT is used to initiate the prcxedures described in this chapter. The CAT is an IBM c‘gmpatible PC 
with a floppy drive and an internal hard disk drive. 
l The CAT floppy drive is used to transfer programs and files to and from the CAT hard disk drive. 
l The CAT hard disk drive is used to store the CAT program. VP 100 system software, prompts, and 
backed up system configurations. It is also used when transferring programs and files to and from the 
VP 100. .-_. 
Most standard ASCII data terminals that meet EIA RS-232C specifications can be used to communicate 
with the VP 100. These ASCII terminals can be used to access all configuration, reporting, and diagnostic 
programs on the VP 100. 
The CAT is used with multiple Toshiba products. If the CAT hard disk drive contains information for more 
than one product type, the following screen appears when the CAT is first turned ON. It does not appear if 
only one product type is installed This screen allows 
you to select the Toshiba product being used- _ 
Use * and _) to move selector and ENTER to make selection 
Select Product Type 
VMXworks 
-a 
Configuration Applications Terminal 
VMX CAT version XXX 
(c) 1989,199O by VMX, Inc. 
Toshiba VP Systems 
Release 6.1 December. 1992  
						

							This chapter contains the following information. 
CAT Menus 
Backup Procedures 
Restore Procedures 
- _ 
VP 100 Hard Disk 
Replacement 
VP 100 Hard Disk 
Upgrade 
VP 100 System 
Software Update 
. 
Session Review 
CAT Hard Disk 
This section explains the procedures to remove a VP*100 system from the CAT 
Drive Operations hard disk drive, and provides guidelines for CAT hard disk drive maintenance. 
Appendix A 
Appendix B 
This section explains the Select System screen options and the Help, Exit, and 
Terminal menus of the CAT program. . 
This section explains how to backup a VP 100 System Configuration and 
Greetings. Names, Scripted. and Sequential Messages (GNSSM). It also 
explains how to archive a VP 100 system to floppy diskette. .,- 
This section explains how to recover a backed up VP 100 system from floppy 
diskette. It also explains the following procedures: 
(. 
_ ._ 
_. 
l Restore System Configuration. 
l Restore GNSSM. 
l Restore System Software. 
l Restore System Prompts. 
l Add a second language (Release 6.1 or later). 
This section explains how to replace a hard disk drive in a VP 100. The drive 
may need to be replaced when specific Boot ROM or hardware errors occur. 
This section explains how to upgrade a VP 100 disk drive to a drive with 
increased capacity, which will provide additional hours of voice message 
storage. 
This section explains how to update a VP 100 system to a new release of system 
software. 
_ .- 
This section prbvides information about session logs captured during 
communications with a VP 100. Also described are procedures for saving, 
deleting, viewing, and printing the files containing a record of session activity. 
A sample listing of System Serial number subdirectories. 
The Data Transfer Messages are listed. 
i. 
Toshiba VP Systems Release 6.1 December. 1992