Toshiba Voice Processing Vp100 Installation And Maintenance Manual

							6-18 Installation and Maintenance Manual 
-. 
n 
n 
. 
q 
where X is the port number or the first port in a range of ports initialized. and Y is the last port 
in a range of ports. Ii onI!- one port is specified. the VP 100 tries to initialize and cancel 
forwarding for only rhe port specified. If a range is specified, the VP 100 tries to initialize and 
cancels forwarding for all ports in the range. If no port is specified. the VP 100 tries to 
initialize and cancel forwarding for all ports. If a port successfully initializes and cancels 
forwarding, it goes to the IDL state. If a port fails to complete either the initializat,ion string or 
the cancel forwarding string, the status remains NDT. 
Toshiba VP Systems Release 6.1 December, 1992 
System Status l *- 
Check the VP 100 status for DC voltages and temperature. At the 6% prompt. enter:’ 
TEST STATUS (or TE S) -1 
The temperature range inside the cabinet since the last time the Hardware Error Table was 
cleared is displayed as follows: 
TEMPERATURE-RANGE INSIDE CABINET SINCE MM/DD HHMM 
MINIMUM TEMPERATURE: ‘27 DEGREES C. 80 DEGREES F. 
CURRENT TEMPERATUREz 33 DEGREES C. 91 DEGREES F. 
MAXIMUM TEMPERATURE: 35 DEGREES C. 95 DEGREES F 
. 
If DC voltages and temperature are within acceptable ranges, the VP 100 responds with: 
7 
SYSTEM STATUS TESTED OK. 
If DC voltages and temperature are out of range, the VP 100 responds with: 
ERROR DETECTED. SEE WWARE ERROR TABLE. 
List Features 
This command displays various information about the VP 100 as shown below. 
@LF 
SYSTEM SOFTWARE RELEASE A.X.X.X (MMIDDNY) 
DAY MMfDD HH:MM:SS YYYY (SYSTEM NAME) ID:XXX S/N:123456 PBX:jiX 
MODEL NAME: VP 100 
FEATURE PACK;\GES: 
SW-20001 SW-20005 
MAXlMUM NUMBER OF PORTS: 08 
MAXIMUM NUMBER OF DRIVES: 01 
MAXIMUM NUMBER OF SCHEDULE TABLE ENTRIES: 08 
MAXIMUM NUMBER OF XLULBOXES: 00500 
NUMBER OF PURCHASED MAILBOXES: 00500 
Network Verification 
Instructions for testing a network are found in the Feature Description manual - 
NETWORKING. Run the test for each location on the network.  
						

							MAIN I tNANCt 
6-l Y 
. 6.4 CALL PROCESSING TRACE 
The CPT (Call Processing Trace) lops call processing activities and events to a file on the hard disk 
dri\?. The CPT logs events for: 
. 
. 
Ictivity on a port. 
. L-ser activity while logged onto a mailbox. 
l *- 
. 
\lessage activity for a specific message. 
. Ictivity for network locations. 
- _ l .I11 system activities. 
The CPT logs VP 100 activities. The CPT can be used to determine, for example. why a caller 
-.,-In ..-__:.._> -l__ _ _^__ -_- “TV7 30 I_ I_..,.,:> 9, TI_. PDT 
&&jig 377 IGccIvcu ulc 1c3puusc: L;*1 -J7 15 111”(111U. 
I MZ t-1 1 CZG help de:ermmte which port was 
used for that call. However. the reason for the failure requires extensive testing to determine why 
the digit was not detected. Possible reasons may include the caller’s instrument, transmission 
quality, or any other interruption in the transmission path during sending of the DTMF digits. 
The CPT is a diagnostic aid. and should only be used as such. As a diagnostic aid. the CPT is 
designed to be used in conjunction with a detailed customer complaint. When properly used. the 
CPT helps to verify or explain complaints, such as late delivery or reappearing messages. 
When the CPT function is used as part of the process to determine why something unexpected 
happened, se\:eral points should be considered: 
. The PBX numbering plan. 
. The VP 100 mailbox/extension numbering scheme. 
. The extension numbers assigned to the VP 100 ports. 
. PBX function and feature access codes 
H Using the CPT 
\Vhen the unexpected e\.ent is identified in the CPT, the first step is to backtrack and attempt to 
understand all activity reported prior to the event. 
Examine ths CPT to determine the DTi\-IF digits entered just prior to the event. This usually 
explains why the \.P 100 performed the way it did.  
						

							6-20 installation and Maintenance Manual 
- _ 
Storage The CPT stores several hours of activity for a high Traffic. ver\- active 
system. &d up to several days of activities for a small, low traffic 
system. 
Listing the CPT To list the trace, at-the @ prompt, enter: 
List Trace 
x trace for specific activities can be selected from the menu as shown in the following 
example. 
l *- 
OLT 
1 ALL ACTIVITIES 
2 MAILBOX ACi-MTY 
3 PORT ACTIVITY 
4 LOCATION ACIWITY 
5 MESSAGE ACI-IWTY 
6 INTEGRATION ACIWITY 
SELECT TRACE TO BE TD 
(1 - 6, EMPTY LWF. = EXIT). 
:I 
Enter start time: Month Day Hour Mimxe or C (continuous)’ 
:3 13 15 27 .: 
TIME 03 13 15:27 
PORT2DIGIN3 .- 
PORT2DIGIN4 
PORT 2 logon MAILBOX 634 
~3’ Only part of the time needs to be entered, but it is necessary to add the year first. For 
example, 92 02 24 lists all information stored starting with the first event stored for 
February 24, 1992 and continuing to the current date and time. If the date and time 
entered precedes the date and time for the data stored, the system starts reporring events 
for the earliest date within the range specified. To select the complete histoq stored, 
press m h  at t 
press i. e empty line. To display current events, enter C (for continuous) and 
. Es= A time stamp is recorded every minute. However, the only time stamps displayed are the 
minute just before an activity and then each minute until the activity ceases. 
n Trace Activity Examples . . 
This section contains examples of trace activity. Examples are given for: 
. 
All activities. 
. 
Mailbox activity-. 
. 
Port activity. 
. 
Location activity. 
. 
Message activir_. 
. 
Integration Activity. 
Toshiba VP Systems Release 6.1 December, 1992  
						

							 
 
- _ All Activities When trace type 1 is selected. all mailbos. pan. Ioc-;tion. message. 
and integration activities are traced. The follows in_c :uample -bows 
what the trace displays 
u-hen a pxson calls in:a a port, logs on. pIa>-s 
two 
messages. saves rhe second one and esir~. 
SELECT TRACE TO’BE LISTED 
(1 - 6, EMPTY LINE = EXIT). 
:1 
PORT 01 OFF HOOK 
TIME 02/2 1 10:3 1 
PORT 01 DIG IN # 
PORT 01 DIG IN 3 
PORT 01 DIG IN 3 
PORT 01 DIG IN 0 
PORT 01 LOG ON 330 
PORT 01 DIG IN 5 
PORT 01 PLAY MSG 8731(make) 
TIME 02/21 lo:32 
TIME 02/21 lo:35 
PORT 01 MSG 8734 ENDED 
PORT 01 DIG IN 5 
PORT 01 PLAY MSG 8944ttid) 
PORT 01 MSG 8944 ENDED 
PORT 01 DIG IN 7 
PORT 01 DIG IN 9 
PORT 01 DIG IN 9 
PORT 01 LOG OFF 330 
PORT 01 ON HOOK 
=MOVE MSG 8734 FROM MBX 330 
(listen to end) 
MSG 8734 FREED 
(use count zero) 
So actirity in last 3 minute5 
Listen 
Example: Quick message to a mailbox that is logped on to. 
PORT 01 OFF HOOK 
PORT 01 DIG IN * 
PORT 01 DIG IN 3 
PORT 01 DIG IN 0 
PORT 01 DIG IN 0 
PORT 01 START RECORD 765 
(quick I_ 
MSG 0765 SENT (quick) 
MSG 0765 DEFERRED FOR MBX 300 _ 
Defrrwd mti%ge. 300 is logged on 
PORT 01 DIG IN 9 
PORT 01 DIG IN 9 . . 
PORT 01 LOG OFF 300 Log oif 300 
PORT 01 ON HOOK 
MSG 0765 PUT IN MBX 300 \leii;iye put 
in mnilhos 34 
Mailbox Activity When trace type 2 is selected. a specific mailbox s:n be entered or the 
line left empty to list activities for all mailboxes. 
The following mailbos activities are traced: 
l Logon to mailbox. 
Toshiba VP Svs:srs 
F+aase 6.1 Lkcember. 15332  
						

							6-22 Installation and Mamtenance Manual 
0 Log off of mailbox (99 or 90). 
. 
Hang up without logging off. 
. Enter valid mailbox to call. . 
0 
Make message waiting call. 
l Invalid security code entered. 
0 
Number of messages in mailbox. 
Example: 
l *- 
. 
Port Activity 
SELECT TRACE TO BE LISTED (1 - 6. EMPTY LIh’E = EXIT). 
12 
Eater Mailbox (Empty line = ALL) 
:1234 
PORT 01 LOG ON 1234 
PORT 01 LOG OFF 1234 
PORT 01 NOT LOGOFF 1234 
PORT 01 CALL FOR MBX 1234 
PORT 01 MSG WAIT CALL FOR MBX 1234 
PORT 01 INVALID SEC CODE FOR \fBX 1234 
PORT 01 THERE ARE 6 MSGS FOR &iBX 1234 
ux? 
When tracing activity for a mailbox. all activities on the port 
used by the mailbox are listed until the mailbox is logged off. 
For example: 
PORT 02 LOG ON 402 
PORT 02 THE& ARE 2 MSGS FOR >fBX 402 
PORT 02 DIG IN 6 
PORT 02 START RECORD 0003 (maks) 
PORT 02 DIG IN + 
PORT 02 DIG IN * 
MSG 0003 FREED (hit **) 
PORT 02 DIG IN 9 
PORT 02 DIG IN 9 
PORT 02 LOG OFF 402 
When trace type 3 is selected. to list port z:ricity, enter a specific port 
or press [Enter/ for all ports. The follow ins port activities are listed: 
l Off hook. 
0 Caller did nothing. 
0 
Port hung up (line drop). 
l DTMF digit in (digits dialed other than those for security code). 
0 
DTMF out (digits dialed). 
l Call status. 
Answer (used for/by msp wait) 
Toshiba VP Systems Release 6.1 December. 1992  
						

							MAINTENANCE 
5-23 
Busy 
Fast busy 
No answer 
Unavailable 
. Transfer Call: 
Flash 
Expect dial tone 
Got dial tone 
Delay 
l 
l 
Invalid security code. 
Example: 
SELECT TRACE TO BE LISTED (1 - 6, EMPTY LINE 7 EXIT). 
:3 
Enter Port (Empty line = ALL) 
:1 
PORT 01 OFF HOOK 
PORT 01 ON HOOK 
-^_- ^_ - -.- -_^_ 
rUKI VI LlNE YK”r 
PORT 01 DIG IN 8 
PORT 01 DIG OUT 9 
PORT 01 ANSWER 
PORT 01 BUSY 
PdRT 01 FAST BUSY 
PORT 01 NO ANSWER 
PORT 01 UNAVAILABLE 
PORT 01 FLASH 
PORT 01 DELAY 
PORT 01 EXPECT DIAL TONE 
PORT 01 GOT DIAL TONE 
PORT 01 NO DIAL TONE 
PORT 01 ENVALID SECURITY CODE 
. Location Activity When trace type 4 is selected, enter a location number or leave blank 
for all locations. The following location activities are traced: 
l Message for NET location (put message, remove message). 
l NET message received (success/fail). 
* 
l NET message sent (success/fail). 
Example: 
SELECT TRACE TO BE LISTED (1 - 6, EMPTY LINE = EXIT, 
:J 
Enter Location (Empry line = ALL) 
:640 
MSG 1234 PUT IN LOC 630 
lLfSG 1233 REM FROM LOC 640 
MSG 0543 FROM LOC 640 RCVD 
MSG OS43 FROM LOC 640 FAILED TO RCV 
MSG 1234 FOR LOC 640 SENT 
MSG 1234 FOR LOC 640 FAILED TO SEND 
Toshiba VP Systems Release 6.1 December 1992  
						

							6-24 installation and Maintenance Manual 
Message Activity When trace type 5 is selected. a specific message number can be 
entered or the line left blank for all message activity to be listed. The 
following message activities are traced. 
- _ 
Put message in mailbox tL,lSG type. name. greeting. etc.). 
Remove message from mailbox (entered 2:. listened’till end). 
Message deferred log on. 
l *- 
Play message (Msg Type - make. forward. record greeting, 
name, RNA message, broadcast message, Quick Message, after 
greeting, from net, net error return). 
Message played to end. 
Recording started. 
Message sent. 
Message freed. 
Too Short 
Message 
No Talk 
Erase Request 
Hit ** 
Old Greeting 
Old Name 
No Address Entered 
Use Count 0 
Caller Hung Up 
Bad Addtess 
Recording Error 
Extension Header Message recorded was too short 
Explanation 
Nothing but silence recorded 
Pressed 
q while recording 
Pressed m@ while addressing 
Old greeting is replaced 
’ Old name is replaced 
Address for message was not entered 
Message not owned by any mailbox 
Abandoned 
Address for message cannot be found 
Disk error 
Extension header of a delivered forwarded 
message 
. . 
Example: 
SELECT TRACE TO BE LISTED (1 - 6, EMPTY LINE = EXIT). 
:5 
Enter Message (Empty line = ALL) 
:1234 
MSG 1234 PUT IN MBX 3456 
MSG 1234 REM FROM MBX 3574 (entered 3) 
MSG 1234 DEFERRED FOR MBX 4567 
PORT 01 PLAY MSG 1234 (forward) 
PORT 01 MSG 1234 ENDED 
PORT 01 START RECORD 1234 (quick) 
PORT 01 MSG 1234 SENT 
MSG 1234 FREED (use count 0) 
Toshiba VP Systems Release 6.1 December. i 992  
						

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6-25 
Integration Activity The command to turn ON or OFF Slessage Waiting Notification has 
just occurred. 
SELECT TRACE TO B’E LISTED (1 - 6. EMPTY LINE = EXIT). 
16 
Enter start time: Year Month Day Hour hlinute or C (continuous) 
’ 
TI?.fE MM/DDNY HH:Mhl 
>lSG WAITING SET FOR 202 
l *- 
&lSG WXITIKG SET FOR 211 
\lSG WXITIlVG CLEARED FOR 2 16 
MSG WXITIKG SET FOR 217 
. 
. 
. . 
Toshiba VP Systems 
Release 6.1 Decemtir. 1992  
						

							6-26 InstaNation and Maintenance Manual 
6.5 TRAFFIC PEG COUNT TABLE 
The Traffic Peg Count Tab!e is used to record events monitored by the VP 100. Proper use of the 
table helps to Ltndsrstand how the 
varidus VP 100 features and functions are being used. 
Pegs are arranged in a table 10 columns wide. The pegs are numbered from the top left corner 
across the first row: 0, 
1 i 2.. The second row begins with 10, 11. 12... 
.*- 
uZ’ Some pegs are no longer used. Unused pegs do not appear in the peg description below. 
The header displayed when the table is listed contains the current date, time. system name, system 
ID number, system serial number, and PBX type. Under the header is the date and time the Peg 
table was last cleared. The numbers displayed in the Peg table are for the time period beginning 
from when the Peg Table was last cleared. 
- _ 
A listing of the peu 
=s must be obtained on a regular basis to gather useful data. If the pegs are 
allowed to accumulate for a long period of time, they will not be incremented beyond a maximum 
value of 65535 (for Release 6.1 and later) or 32767 (prior to Release 6.1). (The System 
Performance report can print numbers rup to 65535.) S:____ ,nr.- corn.- 
VD~I,PC Q,-P the clam nt- CP.IPF~~ nc.rr.- 
--.--- . ____” _... . .._ .,..l.l “l .,“.bA&Al yLa.7, 
it is possible to overflow. Ii an overflow occurs during the printing of a field. the field is replaced 
with *** (stars). 
0 To display pegs on a terminal, at the @ prompt, enter: L P (for List Pegs). , 
0 To set pegs to zero, at the @ prompt, enter: C P (for Clear Pegs). 
.i 
. 
b WARNING 4 
Many of the traffic pegs are used in the System Performance report. When the 
Traffic Peg Count Table is cleared. the System Performance report is also 
cleared. Likewise. if the System Performance report is cleared, the Traffic Peg 
Count Table is cleared. 
n Traffic Pegs 
. 
# 
Name Description 
01 
02 
03 
NUM CALLS: INCOIvlI~G calls u 
Total number of INCOMING CALLS ansn.ered by the VP 100. 
Includes calls, logons, hangups, etc. 
QUICK MSG: QUICK messages 
Number of QUICK messages left (IntraMessaging feature. key 
@). 
MSG CREATE: IMessages CREATED 
Total number of 1MESSAGES CREATED. Includes messages left 
after extension busy/no answer. NEW messages, REPLY 
messages, QUICK messages, etc.(NEW, REPLY, QUICK). 
04 
LISTEN: Times LISTEN was used 
Number of times LISTEN was used (key @). _’ 
Toshiba VP Systems Release 6.1 December, 1992  
						

							- _ # 
- 
05 
Name 
LAST: 
06 DIST MSG: 
07 
08 
09 SAVE: 
Times SAVE was used 
ERASE: 
LOGON: 
IO 
II 
I2 ERROR DROP: 
I3 NO DIAL: 
I4 MSG AFT CALL: 
. I5 
I6 VPERR: 
NEW: 
I7 FORWD: 
I8 REPLY: 
I9 
20 VOLUME: 
RETURN AT0 
ATN: 
21 EXIT: 
ALLRDY LOGON: 
TIME: 
DescriDtion _ 
Times LAST was used 
Number of times L.\ST was used (keys 1 a). 
3Iessages SENT to Distribution List 
Number bf time’s messages were SENT to Distribution 
Liars 
Number of times SAVE was used (key r). 
Times EUSE was used 
Number of times ERASE was used (key z). 
Times user LOGGED ON 
Number of times callers successfully pressed 
q follou-ed b) 
mailbox number and security code. 
Times EXIT was used 
Number of times g was used to EXIT from mailbox. 
Mailbox IN USE when user attempted to logon 
Number of times the mailbox was already IN USE when? LQGc)r\! 
was attempted. 
User was DROPPED because of TOO MANY ERRORS 
Number of times a person was DISCONNECTED because too 
rhany errors had been made. _) 
No DIAL TONE from PBX when trying to make a call 
Number of times the VP 100 attempted to call out and DID SOT 
RECEIVE dial tone from the PBX (when connecting a call I. 
Left message AFTER CALLING an extensiop 
Number of MESSAGES LEFT AFTER CALLING au extension 
which was busy or did not answer. 
Number of VOICE PROCESSING ERRORS 
Number of software errors. 
Times NEW 
was used to create a message 
Number of times NEW was used to create a message (ke>- 5 ). 
Number of FORIVARDED 
messages u 
Number of times FORWARD was used (keys p 2). 
Number of REPLY messages 
Number 
of times REPLY was used (kel-s 3 q ). 
Times VOLUME 
was used 
Number of times VOLUME was used (keys 
q E). 
Returned to AUTO ATTENDANT from logon 
Number 
of times z 0 was used from mailbox to RETURY to 
AUTOlMATED ATTENDANT level. 
Times TI.\lE STAMP was used 
Number of times TIME was used (key p). 
Toshiba VP Systems Release 6.1 Decs-cer. 1992