Toshiba Voice Processing Vp100 Installation And Maintenance Manual

							INSTALLATICN 
4-35 
‘I. 
 
? 
C. 
D. 
E. 
F. 
- _ 
_. .- 
G. 
 ‘ I ,! 
H. 
. I. J. 
K. 
_ 
NO ti D eternine the cause and correct the problem before continuing. 
Make sure telephcz? C is busy b!- taking it off-hook. Enter the extension number. 
associated with te!:phone C. 
. 
After a predetermiasd interval, the VP 100 should reconnect, and at telephone A h-3~ 
should hear, 
“E.xte?sion XXX is bus?. Please leave a message at the tone, dial annz.her 
extension number. CT dial zero for assistance.” 
Leave a test message for telephone C. .*- 
s A message & not delivered to a mailbox unless it is at least 4.5 seconds in length. 
The mailbox must be entered in the USER Table for the VP 100 to offer to tie a 
message. 
The VP 100 should now initiate a message waiting notification call (ASAP message 
waiting) to the extension associated with telephone C. 
e If all ports equipped are allowed to make outcalls, the call is not attempted a-hen - 
or more of the ports are being used. Also, for message waiting, INFORMATION 
Table, Index 21 - MESSAGE WAITING NOTIFICATION, must be set to -Y” 
(Yes). 
Does the VP 100 cz+ll.the extension associated with Telephone C? 
+ _ 
YES 
* Continue. 
NO * Determine the cause and correct the problem before continuing. 
Answer telephone C. The VP 100 should respond with: 
“Extension XXX has X messages. 
Ready,” 
or “Extension Xxx has X messages. Please enter your security code.” 
Enter the security code if asked, and press q to listen to the test message. 
Does the message gund clear? 
YES # Continue. * 
NO 
# Determine the cause and correct the problem before continuing. 
Press 
q to Erase thz message, then press q to exit the mailbox. Does the VP 100 respond 
with “X 
messages b-ill be erased- ‘I 
YES ti Press z to exit the s>-stem. The VP 100 should respond with “good-b>-e.” 
NO 
ti 
Determine the cause and correct the problem before continuing.  
						

							’ 4-36 Installakm and Maintenance Manual 
4.10 TESTING THE INSTALLATION AND TELEPHONE CHANGES 
-‘; 
.- .._ The following checklist:is intended to help~trask the installation and telephone changes. 
. The “See Chapter” column refers to the appropriate chapter in this manual for further 
information. 
.*- 
l The “Person Responsible” column is for your use to track who is responsible for the irem. 
l The “Scheduled” column indicates when the item is to be completed. 
l The “Completed” column is for the date of final completion for that item. 
- _ 
Receiving the Equipment 
_ 
Inspect for Damage _ ._ _ 
_Carton 
-Cabinet 
_ACJDC Cables Secure 
-Printed Circuit Cards 
_ Reshipping Procedures 
Pre-Installation 
_ 
Environment 
-Dust Free (Y/N) 
. 
_ Away from Large Motors 
(YM) 
- -Cabinet Accessible (Y/N) 
. . 
_ .-_. 
_ Power 
-Dedicated Fuse or Breaker 
-Dedicated 
115V 60 hz AC 
Receptacle 
_ Other Required Equipment 
_Modular Line Cord 
_ RJ 1 
I Jacks/Equivalent 
_CXT or Other ASCII Terminal 
_Screwdriver 
_RS-23X Interface Cable 
see Person 
Chapter 
Responsible 
[NSTALLATIOI 
INSTALLATION 
Scheduled 
Toshiba VP Systems Release 6.1 December. 1992  
						

							INSTALLATION 
4-37 
PBS Preparation 
_Sur\-s; Phone System (Y/N) 
_Addirional 2500-type Extensions 
(as required) 
_Insrsll and label the VP 100 port 
esrensions with RJ 
11 jacks 
_ PBS COS changes for the VP 100 
pon sste?sions 
_ Forwarding 
_Offsite calls, no call 
- _ 
restriction 
-Remove call waiting features 
-Permitted to transfer, hold, 
reconnect 
_Overflow for RNA/Busy 
-Hunt Group 1 
-Hunt Group 2 
-Hunt Group 3 
Hardware Installation 
_Communicating with the System 
__..__VP 100 Installation 
_Contiguration Install&ion 
-Connecting the PBX to the VP 100 
Testing 
_ 
Proper Tools 
-Three 2500-type single line 
telephones 
_CAT or other ASCII Terminal/ 
Teleprinter 
_ Database Hardcopy 
-Two Test Extensions 
See 
Chapter Person 
Responsible 
PREPARISd 
THE PHO\-E 
SYSTEhf 
NSTALLATION 
. 
NSTALLATION 
Scheduled 
. . 
Completed 
. . 
Toshiba VP Systems 
Release 6.1 December. 1992  
						

							4-38 /r.sfa//ation and Mtmtenance Manual 
Pass/Fail 
Step 
-1 
7 
-- 
; 
-.. 
-1 
-1 
-6 
--_7 
- _ 
-8 
-9 
-10 
-11 
l7 
-- Description 
Pre-VP 
IO0 Operational Test 
Extension Number Check 
PBX Functional Test 
Call to Intercept/Attendant PBX 
Ring-No-Answer Extension 
Busy Extension 
Hunt Group Operation 
Fail-Safe Operation 
Trunk to the VP 100 Operation 
Verifying Trunks 
Intercept Extension (the VP 100: 
Message Waiting 
Tnrnks 
-Quantity to the VP 100 
_.._Dedicate to Hunt Group(s) 
-Group 1 
-Group 2 
_G:oup 3 
_No Station Restriction, if applicable 
-Trunk to Trunk Capability (Y/N) 
-Trunk Queuing? (Y/N) 
_Incoming Only 
-Two-Way 
_Gntral Office Changes 
-Hunt Group 
-Contains the VP 100 Extension 
_Circular Hunting 
_Overflow (Y/N)- 
-Trunks Dedicated DDC, UCD, 
DIL, DEDICATED (Circle one’ 
See Person 
Chapter 
Responsible Scheduled 
Completed 
:NSTALLATIOf 
PREPARING 
THE PHONE 
SYSTEM 
c. 
a - . . 
_. 
Toshiba VP Scwms Release 6.1 December, 1392  
						

							c- b 
-. 
5.1 
5.2 
5.3 
5.4 t 
5.5 
5.6 
5.7 
5.8 
5.9 
5.10 
. _ 
-5 
REPORTS 
.‘- 
Chapter Contents 
_ Section Description .=__ pa ; ... 
Listing and Clearing Reports ............................................................................................................... 5-1 
Listing a Report.. 
........................................................................................................................ 5-1 
Listing User Statistics (Selections 3 or 4) ................................................................................... 5-1 
Clearing A Report.. 
..................................................................................................................... 5-2 
System Performance Report.. 
........................................................................................................... 5-4 
Call Summary.. 
............................................................................ i .............................................. 5-6 
Caller’s Initial Action 
................................................................................................................... 5-6 
Subsequent Actions _........: ................................ __. 
........................................................................ 5-8 
Progress of Calls to Extensions ................................................................................................. 5-9 
Message Summary ................................................................ 
_ ................................................... 5-10 
Messages Created 
..................................................................................................................... 5-l 0 
Messages Currently Stored.. 
...................................................................................................... 5-l 1 
Disk Usage ................................................................................................................................. 5-11 
Network Traffic Report 
...................................................................................................................... 5-13 
To Location.. ...... 
_. ....... . ........................................................................................... _____ ............... 5-14 
Message Delivery.. 
..................................................................................................................... 5-15 
Network Access Totals.. .......................................................... __. ................................................ 5-l 5 
Feature Use Totals. ................. . ...... . 
.................................................................... I.~..~ 
User-Statistics 
................. _5-j6 
Report 
....................................................................................................................... 5-17 
User Message Statistics ...................... . 
............................................................................................. 5-18 
Messaging Statistics.. ........................ . ........................................................................................ 5-19 
User Calling Statistics 
....................................................................................................................... 5-20 
Call Processing Statistics 
........................................................................................................... 5-20 
Disk Usage Report ............................................................................................................................ 5-22 
Total System Message Storage 
............................................................. 2 ............................... 5-22 
Percent of Total System Message Storage 
................................................................. .._ ............ 5-23 
Port Statistics 
.................................................................................................................................... 5-24 
Individual Port Statistics ......................................................... ..~...........................~_..~ ................. 5-25 
Port Group Statistics 
.................................................................................................................. 5-25 
All Port Statistics 
........................................................................................................................ 5-26 
Mailbox Usage 
.................................................................................................................................. 5-27 
User Status Detail 
............................................................................................................................. 5-28 
-, 
_- 
Toshiba VP Systems Rskzse 6.1 December, 1992  
						

							INTRODUCilON _.. j, 
( 
Reports provide statistics on the operation and usage of the VP I$30 and give system owners the ability to 
monitor various operational aspects of the VP 100. Reports may be accessed at any time through the 
s\‘stsms administration terminal. 
the following reports are available: 
.*- 
System Performance This report provides system-wide call processing and messaging statistics. It . 
details the number of calls to busy and not answered extensions, calls to 
attendant/intercept positions, and messages left under various conditions. 
Network Traffic 
Report 
- _ This report shows the details of calls and messages sent to various network 
locations. It reports on the total number of messages sent and completed to 
network locations. The report features complete monitoring of all network 
routes. 
User Message This report features a detailed list of messaging activity for individual 
Statistics Report mailboxes. Each line of the report shows data for a single mailbox. 
User Calling 
Statistics Report This report lists the total number of incoming calls, the amount answered, not 
answered, busy, and greeting played. It also lists the total number of subsequent 
calls, and the number of calls to the attendant and to extensions. 
User Status Detail 
Report This report features a detailed list of status information on mailbox access and 
the time durations associated with individual mailbox usage. 
Mailbox Usage 
Summary Report This report provides information detailing individual mailbox usage. It shows 
the amount of time a port was used for each mailbox. measured in two ways: 
Logon Time and Access Time. 
_ ._ 
Disk Usabe Report 
Port Statistics Report This report provides the percentage of disk storage currently used, as welI as the 
amount of storage remaining. 
This report contains information for each port configured in the system. 
. . 
Refer to the 
Configuration manual - COS, for the COS Profile. 
Toshiba VP +.tems Release 6.1 December. 1992  
						

							- Quick Reference Guide ,- . 
.*- 
. 
Reports 
Command Additional information 
List Report 
- _ @LR Shows reports that can be listed. Individual reports are shown below. 
System Parameter 72 determines maximum lines per page for 
reports. 
Clear Report 
_. _ 
@CR Produces a listing of reports that can be cleared. Options are: 
1 = System Performance and Port Statistic 
2 = Network Traffic 
3 = User Message, User Calling and Mailbox Usage 
Also clears User Status Detail 
I) 
INDIVIDUAL REPORTS 
System Performance 1 
When clearing this report, the Traffic Peg Count Table is set to zero. 
The Port Statistics are cleared as well. Information pertains to 
INCOMING CALLS, SUBSEQUENT ACTIONS, PROGRESS OF 
CALLS, and MAILBOX information. 
Network Traffic 2 For co-located and networked systems. Information pertains to 
ROUTE STATISTICS, MESSAGE DELIVERY, NETWORK 
. . . 
AC.CESS TOTALS, and FEATURE USE. 
User Message Statistics 
3 Includes CURRENT MESSAGES, MESSAGES LEFT AFTER 
various conditions. LOGON& and DATE CLEARED. 
._._ .-_ 
User Calling Statistics 
4 Includes INCOMING CALLS, SUBSEQUENT CALLS, C.xLS 
ABANDONED, and DATE CLEARED. 
Disk Usage 5 Provides statistics about the amount of voice message storage 
currently used on the system. Beginning with Rel. 6.0, this statistic 
includes the Total Purchased Minutes. 
Port Statistics 6 Information pertains to INDIVIDUAL, GROUP, and ALL PORT 
STATISTICS. This report is cleared when the System Performance 
report is cleared. 
Mailbox Usage 7 Shows mailbox usage time. Usage includes logon time and xcess 
time. 
Toshiba VP Systems 
Release 6.1 :+smb%r. ,902  
						

							Quick Reference Guide 
__ 
.- 
.*- Reports 
User Status Detail -Command 8 
Additiontil Information 
Shows status information on mailbox access and time duraiions 
associated with individual maiIbox usage. 
. 
. 
c 
._ 
. . _ 
c 
Toshiba VP Systems Release 6.1 December, 1992  
						

							REPORTS 5-l 
/? 5.1 
- _ 
LISTING AND CLEARING REPORTS 
The VP 100 offers reports that provide both system-wide and mailbox statistics. _ 
Information is collected and stored in various internal tables. The information accumulates until the 
report is cleared. Reports can be listed Gthout affecting the accumulated data. Once the command 
to clear a report is entered. the values are reset to zero and resume accumulating. 
Most reports show only the date they are run.. At the top of reports 1, 2 and 6 ari’t\vo dates. The 
“from” date and time indicates when the table was last cleared. The “to” date and time indicates 
when the report was last printed. It is recommended reports be listed and cleared on a regular basis. 
If the tables are not cleared frequently, some fields may exceed the maximum. The reports can 
display individual values up to 65535. The field shows *** if the value exceeds the maximum. 
n 
n Listing a Report 
Reports are listed by typing at the @ prompt. 
LIST REPORT, or L R 
1. SYSTEhj PERFORMANCE. 
2. NETWORK TRAFFIC. 
3. USER MESSAGE STATISTICS. 
4. USER CALLING STATIiTICS. 
5. DISK USAGE. 
6. PORT STATISTICS. 
7. MAILBOX USAGE. 
8. USER STATUS DETAIL. - - .- 
. 
SELECT REPORT TO BE LISTED. (1 - 8, J34FTY LINE =EXIT) 
. . 
Select the number of the report you wish to list. The prompts displayed after selecting a 
specific report (i.e., 1 thru 8) vary slightly as shown in the following sections. 
Listing User Statistics (Selections 3 or 4) 
Once a User Statistics, Mailbox Usage, or User Status Detail report has been selected, the 
VP 100 prompts: 
:_ -. 
ENTER DIGIT PAl-IERN (“?” FOR HELP): 
CHECKING USER MAILBOXES...DONE. 
READY PRINTER, THEiN PRESS RETURN... 
Toshiba VP Systems Release 6.1 December. 1992  
						

							5-2 Installation and Mainfenance Manual 
If ? is entered for help. the VP 100 displays: 
Enter one of the following to selrcr one or more mailboxes: 
“ALL” - ALL MAILBOXES. * 
1-8 DIGITS - OSLY MAILBOXES BEGINNISG WITH THIS DIGIT PATTERN. 
EMPTY LINE - ABORT WITHOUT ACTION. 
, 
If ALL is entered, all mailboxes in the USER Table are printed. 
If 1-8 digits are entered. the list displays the mailboxes beginning with the digit(s) entered. In 
this example the first digit is 5 and mailboxes are three digits long: 
- _ Entered Digits blailboxes Dis la ed 
5 All mailboxes beginning with 5 
56 All mailboxes beginning with 5’6 
567 Only mailbox 567 
User Statistics, Mailbox Usage and User Status Detail reports are sorted by first digit. For 
example, if mailboxes in the 2000 and 300 series are used. 2000 lists first. 
If an invalid number is entered, the program displays the prompt: 
“NO MATCH ON DIGIT PAlTERN.” 
H Clearing A Report 
. 
. 
To clear reports, at the @ prompt type: 
C R (short for CLEAR REPORT) 
i 
OCR 
After this command is entered, the VP 100 prompts: 
1. SYSTEM PERFORMANCE (IN TRAFFIC PEGS) AND PORT STATISTICS. 
2. NETWORK TRAFFIC. 
3. USER MESSAGE, USER CALLING ANZI MAILBOX USAGE 
:_ 
u-v.. 
SELECT REPORT TO BE CLEARED.( 
1 - 3, EMPTY LINE = EiXIT)