Toshiba Voice Processing Vp100 Installation And Maintenance Manual

							6-28 Installation and Maintenance Manual 
# 
Name Description 
22 
23 
24 SEC ALL BSY: 
- _ 25 MSG WT COLLID: 
26 MSG WT CALL: 
27 TOO SHORT: 
29 
30 
31 BACKUP 
. 
RECORD: 
32 RELOAD COUNT: 
33 
34 BUSY CALLS: 
35 NO ANS CALLS: 
36 GREET PLAY: 
37 GREET RECORD:  MULT ADDR: 
MSG DELETE: 
IMMED CALL: 
BACKlIP LISTEN: 
RESTART COUNT: 
Messages sent with MORE THA& ONE ADDRESS . 
Number of messages that \vsre direcrsd to 11ORE THAN ONE _ 
address. . 
Messages DELETED 
Number of messages DELETED - hsard 10 conclusion and 
EXITED with 
q , DELETED because too short, or ERASED. If a 
message has been sent to more than one address:‘The message is 
not deleted (.and count accumulated) until all addresses have 
erased the message. 
Amount of seconds ALL PORTS BUSY 
Total number of seconds calls were BLOCKED because all VP 
100 ports were busy. 
Message Waiting COLLIDED with an incoming call 
Number of times Message Waiting call COLLIDED with 
incoming call or did not ieceive dial tone from PBX. 
CALLS MADE by Message Waiting 
Number of Message Waiting CALLS MADE. 
Message deleted - TOO SHORT 
Number of messages DELETED because they were less than 4 
seconds in duration. 
IMlMEDIATE CALL used 
Number of times IMMEDIATE CALL was used ( keys 18). 
BACKUP while LISTENING to a message 
Number of times BACKUP was used while listening to a message 
(key ml,. 
BACKUP while RECORDING a message 
Number of times BACKUP was used while recording a message 
(key’ @. 
Times system has RELOADED 
Number of times the system has RELOADED. 
Times system has RESTARTED ,. 
Number of times the system has RESTil\RTED. 
Auto Attendant calls to BUSY extension 
Number of calls made to BUSY exrensions. 
Auto Attendant calls to extension that DID NOT ANSWER 
Number of calls made to extensions Ihat DID NOT Ai\;SWER. 
Greetings PLAYED 
Number of times GREETINGS were playsd. 
Greetings RECORDED 
Number of GREETINGS recorded. 
Toshiba VP Systems Release 6.1 December, 1992  
						

							MAINTENANCE 
6-29 
- _ 
t ? 
Name Description 
38 VACANT CALLS: Calls to VACANT extension 
Number of calls made to extensions that DO SOT EXIST (does 
not counl messa~s Lx. aitinz calls 1. 
39 UNAVAIL CALLS: Calls tdUNAvAIL.\BLE extension 
Number of calls made to UNAVXILABLE extsnsions. 
40 ALARM CONFRM: Alarm calls CONFIRMED 
hT..- I___ _c I* I,.__ r-i,_ rAhTKTnx#rn L.. _____:__ .L_ a .._^_ 
I.UIIIlJ~;I “1 nln*,,, LLL11S L”1.1 IfiIVIL;U vy p)11;5>111s L11C a UP”” 
receipt of Alarm Call. .‘- 
41 ALARM ATTMPT: Alarm calls ATTE>fPTED 
Number of calls made ATTEkIPTING TO DELIVER Alarm 
Calls. 
42 ALARM NO PORT: .NO PORT AVAIL_iBLE when alarm call was attempted 
Number of times an Alarm Call could not be made because a Port 
was NOT AVAIL.lBLE. 
43 MSG WT NO _hC_ 
run!: 
44 MSG WT VACANT:. Message Waiting called VACANT extension 
Number of times blessage Waiting called an extension that-DID 
45 CALLS PLACED: 
46 CALLS ANSWRD: 
. 
47 ATN XFR DIAL 0: 
48 ATN XFR BY TMO: 
49 ALT NO DIAL: 
50 BROADCAST: 
II- 
58 
PORT # CALLS: Message Waiting encountered 3/4 of the PORTS BUSY 
iu’umber of seconds Iviessage Waiting couid nor caii, and/or couid 
not deliver a Network message because 3/4 or more of all PORTS 
WERE BUSY (when all ports are configured for Outcall). 
NOT EXIST. 
Auto Attendant calls PLACED 
Number of times 
the system DIXLED an extension number; 
counts all extensions called. 
Auto Attendant calls ANSWERED by called party 
Number 
of CALLS PLACED that were answered. 
Number of times TRANSFER to intercept by dialing 
0 
Numb& of times TRANSFER to intercept because zero was 
dialed. 
Number of times TRANSFER to intercept by time out 
(no digits dialed) 
., 
Number of times 
actually TRXSSFERRED to intercept when 
caller defaulted because no digits were entered. (The different? 
betiveen pep 48 and peg 138 equals the number of times the 
Attendant/ Intercept Greeting played.) 
No 
dial tone on ALTERNATE TRANSFER CODE 
Number of times X0 DIAL 
TOSE \vas received Lvhen attempting 
the ALTERNATE transfer string. 
Number of BROADCAST messages sent 
Number of BROADCAST 
messages sent. 
Number of CALLS IN - broken down by ports 
Number of CALLS RECEIVED by PORT, peg 5 1 = Port 1, pep 
52 = Port 2. etc. 
Tosh~a VP Systems Release 6.1 December, 1992  
						

							6-30 Installation; 2nd Maintenance Manual 
# Name Description 
67 
MSG SND FAILED: 
70 SUBSEQ CALLS: 
71 MSG WT BUSY: 
72 MSG WT NO ANS: 
73 
74 MSG WT 
ANSWER: 
NAME RECORD: 
75 
76 
OFFSITE SETUP: 
77 MW GOT CX 
PORT: 
. 
78 
79 NET SND NETWORK message send ATTEMPT 
ATTMPT: Number of network messages sent ATTEMPTS 
NET SND NETWORK message send SUCCESS 
SUCCESS: Number of network message- sent successfully. 
80 NET SND COLLID: 
81- 
88 # PORT BUSY: 
97 NET DIG LOST: 
Message Send Failed 
Numl& of times mfssage isilsd to be dsIi\.ered because mailbox 
full or set not_to accspt messAges. 
Number of SUBSEQUENT CALLS 
Number of mailboxes dialed -AFTER PL.I\CING INITIAL CALL. 
Message Waiting calls to BUSY extensions +*- 
iu’umber of @is iviessage ‘G-airing piacsd to B’USi’ extensions. 
Message Waiting calls to RI3G-x0-XNSWER 
extensions 
Number of calls Message Waiting placed ~0 RING-NO-ANSWER 
extensions. 
Message Waiting calls ANSWERED 
Number of calls Message Waiting placed that were AIISWERED. 
NAME 
messages recorded 
Number of NAME messages recorded. 
Pl7XTT c..:,,.2 
l . IcV-rz.hTT\l7’T n.r-r\v 
031‘rl.Y 1a,1=;u L” ljfi IJlrl.ULU 1.IUV.n - ll,n,,““n ,u,u>e: to not  -..:,l.,.* C.-l,,.- 
accept message 
Number of times a message n’AS NOT SENT to an Extended 
Mailbox because the mailbox was full or set not to accept 
messages. 
. . 
SET UP Offsite Message \I-aiting 
Number of times Offsite Message Waiting digit string was SET 
UP. 
Message Waiting called Cs14IS port 
Number of times an extension was called and answered by a VP 
100 CX/MX PORT. 
NETWORK send COLLISION .. 
Number of network messages sent ATTESfPTS that COLLIDED 
with an incoming call. 
Each peg represents that number of ports found BUSY (in 
set) 
Each peg represents the _I\MOUNT OF SECONDS that 
number of ports were busy. 
I i.e. if peg 82 = 99, 2 ports were 
busy for 99 seconds.) 
DIGIT LOST during NEXX-ORK communication 
Number of times 
a DIGIT \vas LOST OR G;\RBLED during 
network communication. (Bad checksum - value of numbers did 
not add up correctly.) 
Tosr zx VP S_istems =aezlse 6.1 December. 1992  
						

							MAINTENANCE 
6-31 
# Name Description 
98 AIC GOT CX 
PORT: 
99 POWER FAILED: 
100 NET SND BSY: 
113 NET RCV DSK 
FUL: 
114 NET RCV LONG: 
- _ 
115 NET RCV SIL LIM: 
116 NET RCV BUSY: 
117 OFF MW CALLS: 
118 OFF MW ’ 
ANSWER: 
119 OFF MW SPK LIM: 
120 OFF MW PRE 
FAIL: 
121 NETQUA 
ATTEMPT: 
122 NET QUA FAIL: 
123 NET QUA LOW NETWORK Line Quality Signal TOO LO\V 
SIG: Network line quality signal too LOW. 
124 NET QUA LOW 
S/N: NETWORK Line Quality Signal/Noise ratio TOO LOI 
Network line quality signal/noise ratio 1~70 LOW. 
125 MSG WT LAMP: LAMP Message Waiting calls made 
Number of times a message waiting lamp digit string was 
ATTEMPTED. 
AIC called a Cs/h~lX port 
(AIC = Assisted Inward Callins) Number of times a CXnls port 
ans\vered when the VP 100 \ 2s extendins a call. 
. 
POWE% FAILED 
Number of times the VP 100 dstected a PO\i-ER FAILURE. 
NET message send - other system BlJSY 
X7_-..._..l. - _^__^_^ __* 
-.L-- __._._ - . ..^_ DTTC” I^_ _^.A _ 
IYCLW”lh ,,,~5>a~:_r; ll”l seiii - VLIIC;I ~~SLCU’ >>a> Y,l+J I (S:_ICLIIL‘ 
than 3/4 of the ports were busy). 
NETWORK message receive DISK Fl_XL 
Number of times received DISK FULL lvhen receiving a network 
message. 
NETWORK 
message receive HIT BLOCK LI;\IIT 
Message being received is LONGER than expected. (i.e. line 
dropped - end of message not detected.) 
NETWORK 
message received HIT SILEMCE LIMIT 
Network message receive ABORTED due to siience iimit being 
exceeded. 
NETWORK 
message receive PORTS BUSY 
Network message attempt received system BUSY (greater than 
314 ports busy). 
OFFSITE Message Waiting calls PLACED 
Number of Offsite Message Xvaiting calls XTTESIPTED. 
OFFSITE Message Waiting times AXSWERED 
Number of Offsite Message Waiting Calls calls ANSWERED. 
OFFSITE 
Message Waiting hswered but NO RESPO?;SE 
Number 
of times Offsite Message Waiting calls ivere ans\\-ered 
but the system detected no response after speaking the prompt the 
maximum number of times. 
OFFSITE Message Waiting pre-digit F-AILED 
Number of times the PRE DIGIT string iJilsd. 
NETWORK Line Quality Test ATTElfPT 
Network line quality ATTEAIPTS. 
NETWORK Line Quality Test F-AILED 
Network line quality FAILURES. 
Toshtba VP Sys~s 
Release 6.1 December. 1992  
						

							6-32 Installation 2nd Maintenance Manual 
# Name - Descrihon 
126 
LIN DRP EVENTS: 
127 INIT DIAL 0: 
128 SUBSEQ DIAL 0: 
129 INIT DIG DIAL: 
130 
SUBSQ DIG DIAL: 
- _ 
131 INIT DIAL #: 
132 SUBSQ DIAL #: 
133 INIT DIAL *: 
134 SUBSQ DIAL *: 
. 135 CALLER WAS 
NET: 
137 CALL XFR 
TO 
NET: 
138 INL DFLT INTCP: 
139 SUB DEF INTCP: 
LINE DROP events 
Nukber of LOOP CURRENT IXTERRCFTIO?; (momentary 
, 
disconnect).. 
INITIAL 
dialed q for assistance 
Number of times a caller dialed 3 IM>lEDI.~TELY after answer. 
SUBSEQUENT 
Dialed 0 for assistance +‘- . --_ -7.7 1.._ Kumber of ri.mes callers diaied z Ar 1 CK UINL~~C~ a maiibox. 
INITIAL 
dialed extension or digit 
Number of times a caller INITIALLY dialed the FIRST DIGIT 
(1-8) for a defined mailbox or extension in the USER Table. 
SUBSEQUENT 
dialed extension or digit 
Number of times a caller SUBSEQUENTLY dialed a FIRST 
DIGIT (1-S) mailbox or extension defined in the USER Table. 
INITIAL PRESSED E to logon 
Number of times caller INITIALLY dialed 2 as a first digit, 
indicating a request to logon to a mailbox. 
SUBSEQUENT PRESSED H to logon 
Number of times a caller SUBSEQUENTLY dialed 
q after 
attempting to call another mailbox. 
INITIAL PRESSED E for Quick hlessage 
Number of times 
q was dialed IMMEDLATELY after the system 
answered. 
SUBSEQUENT PRESSED 
q for Quick Jlessage 
Number of times 
q was SUBSEQUEKTLJ- dialed after other 
digits were dialed. 
Caller was NETWORK 
Nuniber of times the caller was from anor%r network system. 
Caller was TRANSFERRED OUT to Setwork 
Number of calls TRANSFERRED out to i?s net\vork. 
INITIAL DEFAULT to Intercept .. 
The number of times a caller listened to ri- Company Greeting. 
did nothing and DEFAULTED to the ITTERCEPT extension. 
The call may not actually be transferred 1c7 rhe intercept 
extension. For example. the greeting ma! i-.;lve played or the 
caller may have abandoned. (The differen:? bet\veen peg 48 and 
peg 138 equals the number of times the .
zndant/Intercept 
Greeting played.) 
SUBSEQUENT DEFAULT TO Intercept - caller 
made too 
many errors 
Number 
of times callers were TR,\NSFERRED to the 
INTERCEPT extension after dialing too c2ny non-existent 
extensions. 
Toshiba VP Systems Recase 6.1 December. 1992  
						

							MAINTENANCE 
6-33 
# Name 
140 INL LFT MSG: 
141 SUBSQ LEFT 
MSG: 
142 MSG AFT GRT: 
143 MSG RCV FRM 
Message received from NETWORK 
NET: Number of messages RECEIVED from the NETWORK. 
144 NORMAL GRT 
PLA: Normal GREETING PLAYED, no call placed 
?Jumber of times a GREETING PLAYED and no additional 
digits were dialed. 
145 MSG CRE NOT 
SNT: 
146 PARTL EXTENS: 
 
- 
152 RS-232C MW ON: 
153 RS-232C MW 
OFF: 
154 RS-232C IN: 
155 RS-232C 
UNKNWN: 
156 INTG BUSY FWD: 
157 INTG RNA FWD: 
Description 
INITIAL left message at tone 
Sum&r of callers that left a MESSAGE at the tone. 
SUBSEQUENT left message at tone 
Sumb~iof tin;es 2 message was left AFTER CALLING a 
different Mailbox. 
Message CREATED BUT NOT SENT, (error - 
no address, 
etc.) 
Number of messages NOT SENT because there was absolute 
siience, no addrehb was cniered. or the message was deleted 
before sent. A message is defined as any message, greetin:. or 
name. 
INCOMPLETE extension number dialed 
Number of times caller FAILED TO FINISH DIALING an _ 
extension number. 
Command sent over RS-232C to PBX to TURN ON Message 
Waiting 
Number of times a command was sent over RS-232C to PBX to 
TURN ON Message Waiting light (PBX Integration only). 
Command sent o\-er RS-232C to PBX to TURN 
OFF Message 
Waiting 
?Jumber of times a command was sent oyer RS-232C to PBX to 
TURN OFF Message Waiting light (PBX Integration only). 
INFORMATION 
sent from PBX over RS-232C 
Received information from PBX over RS-232C (PBX Integration 
only ). . . 
Received INVALID/UNEXPECTED response from 
PBS over 
RS-‘32C 
Received invalid or unexpected response from PBX over RS- 
l3lC (PBX Integration only). 
INTEGRATION - BUSY 
forward 
PBX forwarded call when BUSY was encountered. 
INTEGRATION - RING-NO-ANSWER forward 
PBS forwarded call when RING-NO-AI\;SWER was 
encountered. 
Toshiba VP Systems Release 6.1 December. 1992  
						

							6-34 /nsta//ation and Maintenance Manual 
# Name Description 
- _ 
158 INTG ALL FWD: 
159 INTG DIRECT: 
160 INTG NO CALL 
REC: 
161 XFR PA: 
162 PA UNAVAIL: 
AA_ tbr PDL BAD ADDR: 
170 REPLY ADDR: 
171 MSG PRIV: 
172 FUTURE DELIV: 
173 NAME DIR USED: 
174 Drill 114FD: 
, I_ W”_ 
175 NET P2 ATTEMPT: 
. 
Number of times a PERSONAL DISTRIBUTION LIST was used. 
PROTOCOL 2 
message attempt 
Numb
						

							MAINTENANCE 
6-35 
# Name Description 
195 INTG BAD FD 
INTEGRATIOK - BAD FIRST DIGIT 
Bad first digit in V.AR fie!d. 
196 
INTG DIG NOM INTEGRATION - DIGITS NO>IXTCH 
Digits do not-match call format. 
197 TO DO QUEUE TODO QUEUE TOO FULL 
(Release 6.1 and later) 
AT..-L^.. -c r:___ -rr
\A n,‘rTrc I_,. c..,, ,I ,n +_ 
rnr,“,.c.“.3 I~““IVLI “1 LIIIIL> 1 ““Y VL-L”l_. L”” ,111, ,2,-r, L” :ake zi u1h,axlg\.. 
.‘- 
Figure 6-2 represents the Traffic Peg Count Table. In the representation. names are used. In the 
actual table, the number of occurrences appears. The pegs are arranged in a table 10 columns wide. 
The pegs are numbered from the top left corner across the first row: 0. 1, 
2... The second row 
begins with 10, 11, 12... 
- _ 
. 
Toshiba VP Sys:ems 
Release 6.1 December, 1992  
						

							6-36 installation and Maintenanz Manual 
DROP 
!.IL-I_TI 
.2DDR CALL 
\lISC SEC ALL 
DELETE BSY 
BACKUP BACKL? RELOAD RESTART 
BUSY NO AliS 
L!STEN RECG?? CO1 
INT 
co1 7\T CALLS 
CALLS 
CONFRM 
BROAD 
CAST Al-l-%RJT 
PORT 1 
CALLS PORT 
PORT 2 
CALLS SO PORT VACANT 
PORT 3 PORT 4 
CALLS CALLS CALLS 
PLACED 
PORT 5 
CALLS 
Figure 6-2 Traffic F eg Count 
L:\ST 
VPERR 
. 
MSG \VT 
COLID 
q 
EXTND 
FAILED 
5 PORTS 
BUSY 
n 
INVALID 
BUS MSG 
NET RCV 
SIL LD.1 
MSG WT 
LAMP 
CALLER 
WAS NET 
MSG CRE 
NOT SENT 
RS23l 
UNKNWN 
RESET 
INTEGR 
NET P1 
ATTEMPT 
INTG BAD 
FD FOL’.-RD 
REPLY 
VOLL-\IE 
XlSG UT 
CALL 
SHORT 
PORT 6 
PORT 7 
FORT 8 
B 
CALLS 
C.U 
CALLS 
OFFSI-;r 
SETUP 
6 PORTS 
BUSY 
n 
RQST 
CODE 
NET RE 
BUSY- 
LN DROP 
EVENT 
C..,,-_ MW GOT 
SET S>D 
x5-r SND 
CX FORT 
;\mm 
SUCCESS 
i FORTS 
3 FORTS 
n BCSY 
BUSY 
SET DIG 
.%IC MT 
POV.-ER 
LOST 
CX FORT 
FAILURE 
RQST 
RQST DID/E&M 
T.+BLES 
DLllED ERROR 
OFF .\M 
OFF 
snv OFF 
r‘ c.xLL.s .kKSV.ER 
SPK LIhl 
n-mu_ 
SUBSEQ lNm_-u 
DLV. 0 
DLV 0 DIG DIAL 
SUB DEF 
ISI-CP 
‘able 
Toshiba VP Systems 
Release 6.1 rs.s7ber. 7 992  
						

							BOOT ROM DIAGNOSTICS 
When the VP 100 reloads after input pdwer is applied, the processor on the Main Board starts its 
bootup process. This process includes some diagnostic tests that verify that the hardware is working 
. 
correctly. 
, 
The complete message shown below is printed, except when an error is detected by the boot ROM 
diagnostics. If errors are encountered, an error message is printed. 
TESTIYG HARDWARE... 
TEST COMPLETE 
BOOTISG FROXl HARD DISK 
________________ 
SYSTEM SOFIWARE RELEASE AX.X.X (MM/DDNY) ---------------- 
DAY \fWDD/ HHMM:SS YYYY ID:000 S/N:000000 PBX:OO 
(MODEM ENABLED) LAST LOGS: OO/OO OO:oO 
@PREPARING DISK TO RE.kD 
D.\TA DISK READY 
RUNh-ING DISK REBUILD... DO&?5 
INITLXIZING PORTS...DOhF 
There are several possible error messages that can be encountered during the bootup process. The 
messages and the required actions are: 
Message Required Action ’ _ 
ERROR 1. PROB-\BLE CAL-SE: \lXIN BOARD Replace the Main Board and metal case. 
ERROR 2. PROB.-\BLE CAL-SE: H.ARD DISK Replace the hard disk. 
ERROR 3. PROB.kBLE CXCSE: DISK DATA Restore system software or restart the procedure 
that was aborted. 
**’ 
POWER FAIL *** Ignore if power was turned OFF. Otherwise, 
replace the power supply. 
. 
. 
Refer to the VP 100 Installation section in the INSTALLATION chapter for details of how to 
connect a local terminal IO observe the bootup process. 
Toshiba VP Systems Release 6.1 December. 1992