Toshiba Voice Processing Vp100 Installation And Maintenance Manual

							INTRODUtiTlON 
This chapter explains how Adaptive Integration enhances VP 100 operation by taking advantage of PBX/CO- 
provided call status and message indicator information. 
Topics discussed include: 
. How AI Enhances the VP 100. “- 
. 
Different Types of Adaptive Integration. 
. Called Party Status. 
. Called Party Identification. 
. Mailbox Features Available with Adaptive Integration.  
						

							ADAPTIVE INTEGRATION 
Adaptive Integration (AI) enhances VP 100 operation beyond Standard DTMF Integration (see Standard 
DTMF Integration vs. Adaptive Integration in the previous chapter for a comparison). AI takes advantage 
of PBXKO-provided call status and message waiting indication functions implemented by some means 
, 
other than or in addition to DThlF mailbox digits prefixed to a call. Depending on the method a particular 
PBX uses to send call records and control indicators, the VP 100 may be equipped with proprietary 
integration cards or an RS-232C data link. 
The Adaptive Integration feature enhances Message vv aitm  ‘1 ‘-:,:.-g Indication (MWI) ?&d Caj,Ied Part; 
Identification (CPI) significantly. AI enables the VP 100 to process MWI control signals from RS-232C or 
proprietary data links and expands CFI to a full data exchange capability where the PBX/GO and the VP 
100 can pass calls and messages back and forth without the need to supervise call progress. 
Message Waiting ~ ___... indication (i
wl) 
Called Party 
Identification (CPI) 
CPI Call Records 
In addition to lamp indicators and stutter dial tone, integrated VP 100 systems 
can send information via the data link that may allow the PBXKO to display a 
message on a display phone. Some phone systems still use DTh%F tones to 
activate MWI even if the identity of the called person is provided by the data 
link. The VP 100 can handle any combination of MWI and CPI methods 
because they are independent features. 
In an integrated VP 100, and depending on PBXKO functions, CPI can expand 
well beyond the simple identification of the called party’s extension and 
mailbox.Adaptive Integration relies on phone system station forwarding to 
deliver the call to the VP 100. If the PBXKO is capable of sending a detailed 
call record to the VP 100. an integrated system collects the call record via 
DnlF tones or data link and associates the information with the port the call is 
recei\-ed on. Then. using the information in the call record, the VP 100 responds 
with appropriate prompts and actions determined by the system configuration. 
A call record format and its contents depend on the phone system manufacturer. 
model. and configuration. Call handling can be tailored according to the 
information provided by the call record. Following are the types of information 
a call record may contain: 
. 
Called Part! ID. 
. 
Culled Parry Status (busy/no answer/all calls forwarded). 
. 
Calling Pa~-t>. ID. 
. 
External - Trunk ID. 
. 
Inrernal - Estrnsian/mail~o
 ID. 
. 
F0rwa1-ded - Secondary ;
swcring Call COVCI-age. 
. 
Diwct - himar~ :\ibwtzring.  
						

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The impcrtance of the ability to process call records is that it directly affects the 
caller’s experience. From the caller’s point of view, all they have to do is call a 
number. If, for any reason, a call is unanswered and forwarded to the VP 100, 
subsequent system actions proceed based on the information in the cali record, 
without repetitious input from the caller. This decreases misdirected calls and 
. 
messages since the called number is only dialed once. The VP 100 moves 
tolvard seamlessly handling calls with fewer prompts. 
Adaptive Integration (AI) introduces two additional features - Quick Logon and Quick Greeting 
Activation. These features offer shortcuts for high-use VP 100 functions. .‘- 
Quick Logon Allows a mailbox holder to enter H q to immediately log on to the mailbox 
identified by the calling extension number. After entering 
q 0, the caller is 
prompted for their security code. 
. When calling from an extension other than their own, internal callers can log on 
to their own mailbox by using the standard logon (entering 
q and their mailbox 
numbers). 
Quick Greeting 
Activation When configured for a mailbox, mailbox holders can turn their greeting ON 
without entering the mailbox. After dialing the VP 100, the caller enters ~a to 
activate or record a new greeting for the mailbox identified by calling extension. 
Toshiba VP Systems Release 6.1 December, 1992  
						

							TYPES OF ADAPTIVE INTEGRATION 
There are several types of data exchange that the VP 100 can process to perform integation: 
. 
. 
. 
n 
Enhanced DTMF In-band signalling. 
RS-232C data link, including CO Centrex. 
Proprietary display set emuiation. 
Enhanced DTMF In-band Integration 
While Standard DTMF Integration processes DTMF mailbox digits prefixed to a call, Enhanced 
DTMF In-band integration enlarges the scope of the data exchange to full detailed call records. 
Enhanced DTMF In-band integrations require a unique call type identifier for each type of call. These 
identifiers determine the VP 100 responses:For greater system efficiency. Enhanced DTMF In-band 
integration uses ports in AX mode, which does not require system porn to be split into groups. 
Figure 9-l illustrates the interaction between the VP 100 and the PBX in an Enhanced DTMF In-band 
Integration environment. An explanation of Figure 9-l follows the diagram. 
- Station 
CO/PBX Lines 
--- 
2 
“7 
-_ -~7%25 
345 (Fbrwardkd to 
1500 on Busy 
or Xo 
Answer: 
346 
VP 100 
 
I 
b 
I 
: 
Station u 
Lines 
Figure 9-l VP 1OOlPBX 
interaction 
in Enhanced DTMF In-band integration Environment 
I 
The VP 100 can receive direct calls to the pilot number. 
7 
-. The VP 100 can also receive forwarded calls from busy or unanswered exte?iions. 
\Vith Enhanced DTMF In-band Integration, the PBX sends a call record to the \-P Ii)0 containing 
additional information about the call. The call record is sent over the ports in thf form of DTMF 
tones. \IWl 
C~I~II~;II~~S are sent by the VP 100 over the ports as well. All ports c_n be placed in a 
single hunt group because the information in the call record determincl; how the xl1 \vill be answered.  
						

							9-4 Installation and Maintenance Manual 
In the case of a direct call, the VP 100 answers with the Company Greeting corresponding to the trunk 
group the call came in on, if trunk group ID is provided in the call record. . 
\. 
n 
Calls placed to extensions from the Company Greeting are typically released to ringing. If DID 
service is available, calls may also be placed directly to extensions. In either case, on a busy or no 
answer, the call is automatically forwarded back to the VP 100 pilot number (e.g., 2500), along with a 
call record. Depending on the information in the call record (called party ID, called party status, 
calling party ID), the VP 100 can customize how the call is answered, letting the caller know that the 
person 
was busy or didn‘t answer, as well as provide identification of an internal caller in the 
message. a*- 
RS-232C Data Link Integrations 
RS-232C data link integrations transmit encoded call records with information about the port on which 
the call is received. The separate data and call signals are associated and processed by the VP 100. CO 
Centrex is one type of RS-232C data link integration. Several PBX manufacturers also use a call 
record similar to Centrex SMDI, or some proprietary call record scheme. See Chapter 10, Centrex 
SMDKSMSI Adaptive Integration, for detailed information. 
Figure 9-2 illustrates the interaction between the VP 100 and the PBX in an RS-232C Data Link 
Integration environment. An explanation of Figure 9-2 follows the diagram. 
-_ -378-250 - 
O-I  
CO/PBX 
--- 
345 
346 (Forwarded to 
2500 on Busy 
or No .-inswer) 
RS-232C Data Link 
Figure 9-2 
VP 1 OO/PBX 
Interaction in RS-232C Data Link Integration Environment 
1. In an RS-232C Data Link Integration, the VP 100 can receive direct calls to the pilot number. 
2. The VP 100 can also receive forwarded calls from busy or unanswered extensions.  
						

							3. With this method of Adaptive Integration, the corresponding call record is sent b the CO or 
PBX 
over an RS-232C data link as a series of da= bits. Depending on the distance between 
the VP 100 and the PBXKO. modems and/or cablss are required. All ports can be placed in a 
single hunt group because the information in the call record determines how the call will be 
answered. 
If the call record contains trunk group ID. the VP’100 zxwers direct calls with the corresponding 
Company Greeting. 
On a call to a busy or unanswered station. if the call is forwarded back to the VP 100 pilot number 
(e.g., 2500) and a caii record is sent across the data ii&_ Secondary 
Answering is CqL;ustoliiizt.li 
based on the information provided in the caIl record. 
For MWI, the VP 100 sends a call record ov-er the data link to the CO or PBX, telling it which stations’ 
lamp (or stutter dial tone) to turn ON or OFF.  
						

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9.3 VP 100 SYSTEM RESPONSES FOR INTEGRATED CALLS 
The following shows the different responses possible Gth direct and for\varded calls when the systim is 
integrated. 
If the call record 
contains . . . And the call is . . . 
Called Party ID 
Direct 
- 
Forwarded l 
* l Mailbox greeting 
l Name and status 
l Mailbox and status 
Called Party Status’ 
Calling Party ID 
Internal 
External 
No Data4 (unidentified) - 
Logon prompt 
Quick logon 
Quick Greeting Activitation* 
Company Greeting3 
Company Greeting Called party hears name or mailbox 
identifying sender before message 
is played. 
- 
Company Greeting 
* 
1. Refer to the following section for a description of Called Party Status. 
2. Requires configuration for each mailbox. 
3. External trunks answered directly by the VP 100 play the Company Greeting. Calls may be handled 
differently depending on how the trunk groups are configured. 
4. When a call record fails 
to be transmitted, the VP 100 reverts to standard operation. The call is 
answered with the Company Greeting since there is no available information about the call. 
n Called Party Status 
. The VP 100 announces the status of the called party’s extension to the caller, indicating that the 
extension is busy, unanswered. or unavailable. Some telephone systems do not differentiate between 
busy or ring-no-answer (RYJA) conditions. indicating only that the extension was unavailable. 
For the following conditions. the prompts played to the caller are: 
. . 
RNA “.Uailbo.r number/nnn~e does not mm’er. Plerrse leave n pril.are message... ‘. 
BUSY “Nailbox mmrbehnme is bltc. Please leave CI prilnte message... “I 
ALL FORWARD “Alcri1bo.r mmberhame is mnvailcrble. Please leave n prilme message... ” 
or 
Unidentified Call 
1. The exact prompt varies accord@ to how the VP 100 is configured. When an extension is busy and the mailbox 
has a name recorded, the prompt can be either “~~~~w) is blts_v” 
or “~~~rn~ze) 
is m rlie p/mm. ” System Parameter 
115 must be set to YES for the prompt “is on rl?e plwrre” to be spoken. If a name is not recorded. regardless of the 
setting in System Parameter 
115. the prompt is “esrension (XX) is in USE. ” 
Toshiba VP Systems Release 6.1 December, 1992  
						

							q Calling Party Identification 
With Calling Party Identification, the VP 100 distinguishes between direct and forwarded calls as well 
as between internal and external calls. if this information is provided by the PBX. In the following 
descriptions of integrated call processing. operation that has not been customized is described. 
q Direct Calls 
For direct calls. if the calling party’s identification is provided in the call record, the VP 100 
rPPnnnClC rl;ffPrPtl,r fnr ;nr.=rnll ?rvl +utPrnll PlllC 
~.,y CLJ I. A.....A..Y. _.I_ -,.....*.- _-_.,.. l 
Internal Callers 
External Callers Internal callers are prompted to log on to their mailbox or press q for 
assistance. Internal callers may also use the Quick Logon or Quick Greeting 
Activation features. 
External callers hear the Company Greeting or may have some other 
response configured. Trunks handling external calls may be divided into 
different groups for appropriate handling. 
n Forwarded Calls 
When an internal or external caller reaches an unavailable extension that is forwarded to the VP 
100, the caller is directed to the called party’s mailbox. 
If the person called has recorded a greetin,, 
0 and the greeting is turned ON, the caller hears the 
greeting and then is prompted to leave a message or dial 
q for assistance. If the person called has 
a name recorded for the mailbox, and has no greeting recorded, or if the greeting is turned OFF. 
the caller hears “(name)” and the status of the call, followed by a prompt to leave a message. 
If there are no personalized responses for a mailbox, the caller hears 
“(mailbox nwnber)” and the 
status of the call, followed by a prompt to leave a message. 
In the case nf intP=at ratterc when the person called listens to their message, the caller’s name 
I or  “. . . . . -...... -..-.-.-, 
mailbox number if no name is recorded) is spoken to identify the sender before the message is 
played. This case is distinct from a standard VP 100 because the original internal call was made 
completely within the PBX. The call record accompanying the forwarded call to the VP 100 is the 
source of the information about which name to speak. 
Toshiba VP Systems Release 6.1 December. 13’2  
						

							9-8 Installation and Maintenance Manual 
q Mailbox Features Available with Adaptive Integration 
Several mailbox features are enhanced or added by Adaptive Integration, as shown in the chart below. 
. 
hlailbox Features with Adaptive Integration 
Feature 
?.1? 
Auto-Transfer 
Description 
persmg _~~~~skm~ 
Optional - Automatically transfers 
callers to assistance when an extension 
is unavailable. 
Configuration 
COS, 
Maildbx Option 
LNFORMATION 
Table 
Quick Logon to 
hlailbox Do not have to enter mailbox number. 
Adaptive Integration 
Quick Greeting 
Activation Optional - Do not have to enter mailbox 
to activate greeting. INFORMATION 
Table 
Announce Calls to 
Intercepts Optional - Identify who the call was for 
and why it was forwarded to assistance. 
Automatic for the Personal Assistance; 
configurable for the intercept position. INFORMATION 
Personal Assistance, Auto-Transfer to Assistance, and Announce Calls to Intercept features announce 
the calling party’s name or mailbox number when Adaptive Integration is installed. 
- _ 
Quick Logon to Mailbox and Quick Greeting Activation allow shortcuts for mailbox logon and 
mai!box greeting by accessing the mailbox identified by the calling extension immediately, without 
requiring the standard logon procedure. 
. 
. 
. . 
. . / 
Toshiba VP Systems Release 6.1 December, 1992  
						

							_ 
10 
CENTREX SMDl/Sl/jSl 
ADAPTIVE INTEGRATION . 
l ‘- 
Chapter Contents 
Section Description 
Page 
10.1 Centrex SMDI Operation.. ............................................................................................................... 10-I 
10.2 Centrex SMDI Limitations ............................................................................................................... 1 C--i 
10.3 Centrex Configuration ........... . ......................................................................................................... 1 O-8 
10.4 VP 100 Configuration for Centrex SMDI ......................................................................................... 1 O-7 
Configuration Changes Required for Both MWI and CPI.. ....................................................... 1 O-7 
Configuration Requirementsfor MWI.. .......................................................................... 
: ........... 1 O-7 
Configuration Requirements for CPI ........................................................................................ 1 O-7 
 
After All Changes Have Been Made for MWI and CPI.. ........................................................... 10-Y 2 
10.5 VP 1 OO/Centrex Installation.. ........................................................................................................... 10-Y 3 
10.6 SMDI Call Records 
.......................................................................................................................... 1 O-7 2 
Message Desk (Calls Directed to the VP 100). 
........................................................................ 1 O-13 
Message Waiting (Response to Cbmmand the VP 100 Sent to SMDI) ................................... lo-- 6 
. Figures 
. 
Figure Description Page 
1 o-1 The VP 100, SMDI, and Centrex Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 C-2 
. . 
Toshiba VP Systems Release.6.1 December. :112