Toshiba Voice Processing Vp100 Installation And Maintenance Manual

							6-8 Installatm: and Mamenance Manual 
_ 
6.3 DIAGNOSTICS 
.- The VP 100 performs selftesting, diaggostic programs which run contiIESSAGE WAITING IS/-TURNED ON (OFFSITEj/-TURNED OFF/SUSPENDED 
or MESSAGE WAITING IS OFF IN THE INFORMATION TABLE 
or MESSAGE WAITING IS NOT WITHIN THE USER SPECIFIED TIME PERIOD TO CALL 
or A CALL REMINDER HAS BEEN LEFT ON THIS DISPLAY PHONE 
OFFSITE OR PAGER# 99875432 
GREETING IS/TURNED ON/TURNED OFF/ON BY AUTO ACTIVATION 
THIS MAILBOX HAS A SECURITY CODE/NO SECURITY CODE ON THIS MAILBOX 
THIS IS AN EXTENDED MAILBOX 
THE ALTERNATE TRANSFER CODES WILL BE USED TO CALL THIS MAILBOX 
XIESSAGES WILL BE DIVERTED TO MAILBOX: 123 
AUTO COPY MAILBOX: 
PERSONAL ASSISTANCE MAILBOX: 325 (ACTIVE/NOT ACTIVE) 
or NO PERSONAL ASSISTANCE MAILBOX 
INTERCEFI- MAILBOX: 321 INTERCEPT EXTENSION: 321fiVlLL USE PORT INTERCEPT 
or INTERCEPT MAILBOX: 654 IN ANOTHER CABINET 
SUMBER OF MESSAGES: 9 
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h Release 6.1 and later 
. ..1 @L M 350 INFORMATION TABLE NUMBER: 25 CLASS OF SERVICE: 1 
.- 
.- WITH ATTRIBUTES 8 10 13 24 
. 
EXTENSION NUMBER:..350 
MESSP;GE WAITING IS/ON (OFFSITE)/OFF/SUSPEKDED 
or MESSAGE WAITING IS OFF IN THE INFORMATIOIN TABLE 
or MESSAGE WAITING IS NOT WITHIN THE USER SPECIFIED TI,ME PERIOD TO CALL ’ 
or A CALL REMINDER HAS BEEN LEFT ON THIS DISPLAY PHOlUE 
OFFSITE OR PAGER# 99875432 
GREETING IS/ON/OFF/ON BY AUTO ACTIVATION 
.‘- 
THIS MAILBOX HAS A SECURITY CODE/NO SECURITY CODE, DEFL”;ED USE SYSTEM DEFAULT 
THIS IS AN EXTENDED MAILBOX 
’ 
THE ALTERNATE TRAHSFER CODES WILL BE USED TO CALL THIS MAILBOX 
MESSAGES WILL BE DIVERTED TO MAILBOX:123 
AUTO COPY MAILBOX: 
PERSONAL ASSISTANCE MAILBOX: 325 (ACTIVEJNOT ACTIVE) 
or PERSONAL ASSISTANCE MAILBOX: NONE 
INTERCEPT MAILBOX: 32 1 FRCEPT EXTENSION: 32 IiWILL USE PORT INTERCEPT 
- _ or INTERCEPT MAILBOX: 654 IN ANOTHER CABINET 
NUMBER OF MESSAGES: 9 NUMBER OF FUTURE DELIVERY MESSAGES: 0 
LOG-ON LANGUAGE: DEFAULT 
MAX DIGITS: 0 PREFIX DIGITS:NONE 
FLAGS: 
_. _ 
The 
mailbox configuration command LIST MAILBOX also displays information about 
message for a specific mailbox (Release 6.1 or later)_ At the @ prompt, enter the following: 
LMxM[j 
. 
* 
1.j 
,’ 
where x is the mailbox number, and M is a required extension (the letter M, not an argument) 
of the command. 
The following is an example of this extended command: 
(Release 6.1 or later) 
@LM350M 
STATUS MSG CRE STATUS MSG CRE STATUS MSG CRE STATUS MSG CRE 
22 SAV 0003 0001 20 SAV 0004 0000 20 SAV OOOA 0000 10 NEW 001-l 0002 
STATUS The STATUS field indicates whether the message is in the Saved 
Queue’(SAV) or New Queue (NEW). 
MSG 
CRE The MSG field is the message header number. 
The CRE field shows the system user number of the mailbox \vho 
created the message. 
Y 
The user number is in the hexadecimal format. To convert the user 
number to the mailbox number, at the @ prompt, enter L M xxxx and 
press Il. 
xxxx = the user number in hexadecimal format. This number must be 
four digits, including leading 0. 
FFFF in the CRE field indicates thar the message was received from 
the network. 
0000 in the CRE field indicates thar ihe message was created b’; 
Quick Message, broadcast message. or the creator is unknobvn. 
la? Distribution lists are not mailboxes and cannot be listed with this command 
Tos-.tba VP Systems 
Release 6.1 December. 1992  
						

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.- 
.- Message Status 
The list header command displays information about a message. Enier the command 
LIST HEADER XXXX (or L HE XxXx’) )I 
\vhere XXXX is the message number. 
The following example shows all items that can be displayed. 
@LHE3 
.  CREATOR MAILBOX h7JMBER: NONE 
EXTENSION MESSAGE NUMBER: 0000 
TIME 08/03/89 IO: 
11 USE COUNT: 00002 
ORIGINAL MESSAGE TYPE: 9 
DEPTH OF FORWARDING: 0 
FIRST EXTENSION BLOCK: 0004 
hTUMBER OF FULL EXTENSION BLOCKS: 0 
NUMBER OF DATA BLOCKS IN PARTIALLY FULL EXTENSION BLOCK: 13 
FLAGS: 
ADDRESSES: 
3oGa 
The 
following lists the descriptions of the possible Original Message-Types: 
Number Description 
1 Made by message command 
2 Forwarded message 
3 Reply message 
4 Greeting message 
: Name message 
Broadcast message 
. 
7 Message left after call to busy extension 
8 Message after no answer/vacantJCentrex 
9 Quick Message 
10 Message left after greeting played or no extension defined 
11 Message came from network 
12 This is a Rem? Receipt message 
13 The message has been forwarded on the network 
1-t The mailbox is full 
15 The mailbox does not exist 
16 The disk was full 
17 Routes failed too many times . . 
18 The message was undeliverable 
19 Too many addresses for this location 
20 Generic mailbox failure (VP networking) 
21 Not used 
22 Auto-forward of a broadcast message 
23 Personal Distribution List name message 
24 Send failure due to mailbox being full 
Network Mailbox Status 
The LIST NETWORK MAlLBOX command displays information contained in the network 
mailbox about a specific location, includin g the message numbers of all the messages in the 
network mailbox waiting to be sent to that location. It also shows the current delay (in 
minutes), the error retry count, and the retry limit. 
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LIST NETklAILBOX XXXX (or L FET XXXX) 
- _ 
The ioliowing example sho	 Y, the information displayed 
. 
@L 
SET 610 
LOCATIOK FRAME NUMBER: 0005 
DELAY: 00000 
MIN. 
ERRORS: 00000 
LI\lIT: 00010 
lIESSAGE 8 
OOOE 
0010 
0012 
Port Configuration Status 
-_. 
. 
The current configuration status for a port can be listed at the @ prompr by entering the 
command: 
LIST PORT X (L PO X ) )] 
where X represents the port number. When a port is configured to use different 
INFORMATION Tables, only current information is displayed. 
* 
The following example shows all items that can be displayed. This includes optional feature 
packages. 
@LPO 1 
CLASS OF SERVICE: 63 WITH ATTRIBUTES: 
USE FOR OUTCALL: YES/NO ANSWERIh’G MODE: AX/CX/MX 
PORT TYPE: 5000 TEST PORT: YES/NO 
CirpRENTLY USING INFORMATION TABLE: 64 ERROR NO INFORMATION TABLE _ ._ 
INTERCEPT MAILBOX: 300 INTERCEPT EXTENSION: 300 I ERROR NO INTER= 
PORT EXTENSION: 500 COMPANY GREETING MAILBOX: 405 
or NO PORT EXTENSION 
or NO COMPANY GREETING MAILBOX 
. . 
Hard Disk (HD) Drive Diagnostics DEX (DISK#) (REGION) 
The purpose of the DEX command is to “exercise” the disks; hence its name Disk Exerciser. 
Since a small percentage of disk sectors are accessed in the course of normal system operation, 
and since disk error handling cannot be performed for any sectors that are never accessed, DEX 
provides an orderly and efficient means to read all disk sectors. 
Each disk is divided into five regions. as follows: 
Region 1 Critical sectors 
Region 2 File system 
Regicn 4 Prompts 
Region 8 Message headers 
Region 10 Voice data -“. 
4. 
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DEX tests each of the specified regions separately, starrin 
g with the lowest-numbered reiion 
through the highest-numbered region. When DEX finishes testins a region. it displays a status 
line: 
REGION WW COMPLETE DISK #I: XXXXX DISK $2: YYYYY MISMATCHES:ZZZZZ 
. 
ww = Region that has just completed testing 
xxxxx = Number of sectors on the disk had read error 
l *- 
YYYYY. 
= Does not apply fo VP 100 
zzzzz = Does not apply to VP 100 
The form of the command is as follows: 
DEX (DISK#) (REGION) 
(DISK#) 
(REGION) 1 
= 
Test disk 
0 
= Abort background DEX 
The second argument specifies which regions to test. It is not 
applicable if DISK# is 0. 
1 = 
Critical sectors 
.2 = File system 
4 
= Prompts 
8 
= Message headers 
10 
- Voice data 
[I = All regions 
I ‘- 
The following example shows how DEX is invoked to test all regions the disk. 
-@DEX 1 _ ._ 
REGION 01 COMF’iJ3E DISK#1:flOOOO DISK#2rooooO MISMATCHES:C!OOOO 
REGION 02 COMF’LETE DISK#l:OCX300 DISK#Q&&OO MIShiATCHE.S:ooooO ” 
REGION 04 COMPkTE DISK#l:OOCRB DISK#i2:ti2 $&fATCHES:OOOOO 
REGION 08 COMPLJZE DISK#l:OOOOO DISK#2:OOOOO h4ISMATCHE.S:ooooO 
REGION 10 COMPLETE DISK#1:OOO12 DISK%230007 MISMATCHEBOOOOO 
DISK EXERCISE COMPLETJZ 
P 
If any errors are reported, refer to the Hardware Errors section in this chapter. 
W Line Interface Card (LIC) Diagnostics 
Two on-line diagnostic tests may be used to test the LICs. The first test described is performed - 
periodically during normal system operation. It is-used to check-the analog (voic+?path of the - 
LIC. The second test is performed only when there are no calls in the system. It is useh for the - __ 
ring-through test. 
.’ 
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n Tone/DTMF/Beep Test 
To run the test. turn on the terminal or teleprinter. At the @ prompt enter: . 
_- 
TEST LINE 1 (or TE L 1) m . 
.- 
This test runs in sequence on each of the instalIed ports. It uses the hybrid transformer on the 
LIC to check tone generation and detection circuitry. 
A tone is applied to the hybrid transformer and, as it is being reflected, the tone detectc?r is 
turned on. A comparison is made to see if the tones match the tones detecf’cd. The test _
						

							6-14 Installation and Maintenance Manual 
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Table 6-1 Abbreviations for Channel/Port State 
Port State Description _ 
. 
ADR .. COLLECT ADDRESS’FOR A MESSAGE 
AFC AUTO COPY CONFIGURATION 
XFZ PLAY ALL PHRASES 
XIC (ASSISTED INWARD CALLING) CALLING A USER OR PLAYING A GREETING 
,ILM ALARhI-CALL-OUT . 
.IPR PLAY ALL PROMPTS 
CHK CHECK FEATURE 
CON CONFIGURATION, MSG WAITING PARAMETERS OR SECURITY 
DRP DROPPING CALL 
EXT EXIT 
F-UT FUTURE DELIVERY LISTEN 
FORWARDED TO DIGITS IN SYSTEM PARAMETER TABLE 
GRT GREETING 
HLP ASKING FOR HELP 
ID2 BUSY OlJT,PORT AFTER RING IN 
IDL IDLE 
LSN LISTENING TO A MESSAGE 
1MSW MESSAGE WAITING 
MOD THIS PORT IS CONNECTED TO THE MODEM 
NAM NAME SETUP 
NDT NO DIAL TONE WHEN ATTEMPTING TO FORWARD OR 
INITIALIZE FORTS 
NET NETWORKING 
LNEW 
CREATE NEW, FORWARD, REPLY OR GREETING MESSAGE 
NDM NAMES DIRECTORY STATE 
;‘JiMR NET MESSAGE RECEIVE - PROTOCOL 1 
NMS NET MESSAGE SEND - PROTOCOL 1 
NTS NET TEST STATE 
. 
OMC OFFSITE MESSAGE WAITING CONFIGURATION 
QAD COLLECTING AN ADDRESS FOR A QUICK MESSAGE 
QCK RECORDING A QUICK MESSAGE OR MESSAGE AFTER CALL 
PAC PERSONAL ASSISTANCE CONFIGURATION 
. 
PDL PERSONAL DISTRIBUTION LISTS 
RDY WAITING FOR COMMAND AT READY 
SCR SCRIPTED GREETING 
STR START OF INITIAL LOGON BEFORE READY 
TST SLFTEST IN PROGRESS OR PORT HAS FAILED SELF-LEST 
VMR VMX NET MESSAGE RECEIVED - PROTOCOL 2 
(Not used) 
VMS 
VMX NET MESSAGE SEND - PROTOCOL 2 (Not used) 
WFA WAITING FOR MAILBOX ADDRESS AFTER RECEIVING # 
WFD WAITING FOR FIRST DIGIT AFTER ANSWERING CALL 
DIG IN-BAND DTMF INTEGRATION 
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n Alarm Test 
To test the alarm call-out feature. at the @ prl-‘“pt. enter: 
TEST ALARM (or TE A) L-1 
. 
The test attempts to call the strin, 0 entered durrcg I*KST,\LL. If successful, the person 
answering the alarm call hears the folloxving: 
l *- 
-Beep-Beep-Beep-Beep. This is an alarm call .from x.oice system number 123. Errortype X has 
occurred. Press star to ackno
.ledge alarm no$carion or press pound to connect to the 
modem.” 
If not acknowledged, the call disconnects after 1 minute and retries every i0 minutes unrii 
acknowledged (press 
q ). 
To logon, proceed as follows: 
. 
Press B. The line 
Beeps for up to three minutes allowing time to connect the modem and 
terminal. 
. Press B when ready. This_ connects the modem enabling remote access to the system. 
m 
If a second 
q is not entered, the call dixonnects and continues to retry every 10 minutes 
until acknowledged. 
List the Hardware Error Table after testing the 4am-r or enabling remote access. At the @ 
prompt, enter: 
J_H II 
. 
. 
The VP 100 prompts *** ALARM HAS BEEN GI\-EN *** to indicate an alarm test was 
performed. To clear this error, at the @ prom?:. t!-ps: 
CH II .a 
1.0~ must clear the Hardware Error Table to rtxt the VP 100 call-out feature or the system \vill 
not attempt to call the alarm number when a tr:, 1 alarm occurs. If the Hardware Error Table 
shows other errors, refer to the Hardware Errr,rs section in this chapter. 
cz TE A also closes the alarm relay and tu:T- OY the alarm LED. 
C H reopens the alarm relay and turns OFF the alarm LED. 
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System calls string entsred in System Parameter 3 1 
’ “Beep, beep, beep. This is an chm from 
Voice SJsrem number 123. Error Type 0 has 
occurred. Press stnr 
to conjinn or press pound 
for modem access. ” 
DISCONPXCT . 
Call disconnects ah one minute. 
System retries call every 10 
minutes, until acknowledged. 
Goodbye 
. 
1 
Line “beeps” for up 
to three minutes 
@LH 
FRI \lXl/DD HH:MM:SS YYYY SYSTEM NtilE ID:XXX SiX3X-i F’BXXXX 
CLE.kRED: \IM/DD HH:MM 
*“+.ALARSl HAS BEEN GIVEN**” 
List Hardwge 
Error Table 
TABLE IS E>IPTY 
Call out feature tested OT _Alarm Callout snabled 
Figure 6-1 Alarm Test Flow 
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q System Forwarding 
The forwarding string entered in System Parameter 4.5 - SYSTEM-RELOAD FORWARD 
STRING. is automatically dialed if.the VP 100 reloads for any reason. During this time, calls 
are not accepted for several minutes while ?n automatic check is performed on the database. If 
forwarding strings are not set up_ incbmin 
g calls receive a ring-no-answer condition until the 
VP 100 is ready. When forwardin 
g strings are set up correctly, the PBX forwards all incoming 
calls to an operator or attendant for handling until the VP 100 is ready to receive calls.The 
following describes the procedure for testing this feature. 
To test the forward feature. at the @ prompt, enter: 
TEST C 1 (or TE C 1) -1 
This causes each port to attempt the forward string. When successful, a message is displayed. 
To forward a specific port or range of ports, at the @ prompt, enter: 
TEClX[Y] 1x1 
where X is the port number or the first port in a range of ports to forward, and Y is the last port 
in a range of ports. If only one port is specified, the VP 100 attempts to forward only that port. 
If a range is specified, the VP 
100 attempts to forward all ports in the range. If no port is 
specified. the VP 100 tries to forward all ports. If a port is successfully forwarded, it is 
ieft in 
the forward state. If a port fails to complete the forward strin,, (J it is left in the NDT state. The 
VP 100 continues to try to forward all ports specified until successful or w is pressed. 
To review the port status, use the PS command. To cancel forwarding, run the system 
initialization test. 
W System Initialization 
. When the VP 100 has reloaded and is ready to handle calls, an initialization sequence 
automatically takes place. First. the PBX initialization strin g is attempted (System Parameter 33 
- PBX I?JITIALIZE CODE). then the cancel forward string is attempted (System Parameter 
46 - SYSTEM-RELOAD CANCEL FORWARD-STRING) for each port in turn. When a port 
fails to complete the initialization string or the cancel forward string, the port is left in the KDT 
d 
state. The VP 100 attempts eve? 10 seconds to initialize a port. 
To test this feature, at the @ prompt enter: 
TEST C 2 (or TE C 2) (=I 
This causes the initialization string and cancel forward string to be attempted for each port in 
turn. To test a specific port or range of ports, at the @ prompt, enter: 
TE C 2 X [Y] -1 
Toshiba VP Systems Release 6.1 December, 1992