Toshiba Voice Processing Vp100 Installation And Maintenance Manual

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HARDWARE ERRORS 
The VP 100 logs each hardware error. along Lvith its date, time, and type, in the HardLvare Error 
Table. This section explains how to read and intfrpret the information in the Hardware Error Table. 
It also suggests some probable causes and remedies. 
0 To LIST the Hardware Error Table, from the @ prompt, enter: 
a*- 
LIST HARDWW or (L H) 1-1 
. 
l To CLEAR the Hardware Error Table, from the @ prompt, enter: 
CLEAR HARDW.m or (C H) -1 
- _ Hardware Error Table Example: 
TYPE SLOT CHNL PRIO DATE TIME *BAD DATA1 DATA2 DATA3 DATA4 
## #e # # mmldd hh:mm # #I# f#: #k# ##I 
The Hardware Error Table field descriptions are as follows. 
TYPE Range I-nn. Indicates which hardware assembly detected an error or 
failed to perform a function. n 
SLOT 
CHNL 
krdicates the number of the failed channel. 
PRlO 
. Range l-3, with 1 the lowest. Indicates the priority of the error. Always 
correct the higher priority errors first. Priority 3 errors attempt an alarm 
call immediately. Priority 2 attempts an alarm call after 25 failures of 
exactly the same type. (including data fields). Priority 1 attempts the 
alarm call after 50 failures of the same type. 
DATE 
TIME 
#BAD 
DATAl-DATA4 
Where applicable, shows slot number in which PCA was installed when 
the error was reported. 
Shows the month and date the error was first detected. 
. . Shotvs the hour and minute the error was first detected, usinp a 24-hour 
ClOCk. 
Indicates the number of times the error occurred (up to 99 times). 
These fields contain information used by Toshiba when an assembly is 
returned for repair. 
D Hardware Error Types 
The following table outlines the probable cause and su_ Ooested remedy for errors. Clear errors 
with the highest priority first. Priority 3 is the highest: I is the lowest. 
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- _ 
Error Type:Name 
2: 
Tone 
Reflection 
Table 6-2 Hardware Error Types and Remedies 
Source 
Remedy Pr‘iority 
Selftest or Clear Hardware Error Table. Run TE L 1. 2 
TEST LIKE 1. 
If one channel fails, disconnect line cord 
and run TE L 
1 again . If errors repeat, 
replace the LI. If all lines fail. check the 
configuration or MB as possible cause,If 
error repeats. replace MB and metal case. 
3: 
Prompt Selftest or 
TEST LIKE 1. Same as error 2. 2 
4: DTlMF Reflection Selftest or 
l-EsT LIKE 1. Same as error 2. 2 
5: Ring Through TEST LIKE 2. Verify extension numbers in the PORT 2 
Table are correct. Could be a problem in 
- _- 
PBX extensions or LIC. 
9: Hard Disk 
10: Disk is Getting 
Full Error detected or reported Replace HD. Re-boot the system if error 3 
by HD. repeats. replace MB and metal case. 
Percentage of storage has DATA 1 = 01 t alarm threshold has been -3 
reached threshold. reached. Increase alarm threshold or erase 
some messages. 
11: Disk Initiaion 
Failure 
12: CPU Parit! 
. Error detected while 
initirializmg the HD. 
Parity error detected on 
the _MB. 
. 
Replace the hard disk. If error repeats, 
replace MB and metal case. 
Replace power supply. If error repeats, 
replace MB and metal case. 
15: System Status 
Error Temperat;rs. 
If D_ATA 
1 = 1, the inner 
cabinet temperature has 
either risen above 113 F 
(45 C) or ix dropped 
bslow 41 F 15 C). 
LIC 
I Check that the room temperature is within / 3 
the range of 65 F-80 F (18 C-27 C). Also i 
check tha the fan is \vorking properly. If 
error persists. replace MB and metal case. i 
/ 
If DATA 1 = 10 , the number of LICs does ; 
not correspond to the number of ports 
defined for System Parameter -I. 
\-oltage Replace the power supply. If the error 
If D.ATA 
1 does not equal repeats. replace MB and metal case. 
I or 10. rhsn one of the 
system voltages is out of 
range. 
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- _ 
‘. 
Table 6-2 Hardware Error Types and Remedies (continued) 
Error Type:Name Source 
Remedy 
Priority 
. 
16: HD =l PROMPTS Defect in prompt area 
Restore system prompts from the CAT to 3 
logged into Defect List. 
the HD. Refer to the PROCEDURES 
chapter. If errors repeat, replace the HD. If 
the error repeats, replace MB and mef;rl 
.case. 
17: HD Defects 
DATA-1 = 
DXTA-2 = 
D.XTA-3 = 
D.ATA-4 = 
Too many defects, or 
defects in a critical area. 
ERROR CODES 
DISK # 
NOT USED 
NOT USED Replace the hard disk with a spare 
3 
provided by Toshiba. Possible cause: HD, 
VCU. Replace one at a time. If error 
repeats, contact Toshiba technical support. 
18: HD 
Relocate 
Error 
23: PBS 
Integration 
Failed attempt to relocate 
Replace HD. If the error repeats, replace 3 
a bad sector. MB and metal case. 
Problem w&the 
Check the RS-232C connections. If error 3 
RS-232C link with the 
repeats, check the PBX configuration. 
PBX. 
24: PBS 
Integration 
D.iTA-1 Problem with the 
RS-232C. link with the 
PBX. This error pertains only to RS-232C 1 
integrated systems. The following outlines 
. 
the probable cause and suggested remedy 
for that error. 
. 
09 GOT CALL, BUT NO qALL RECORD (OR CALL RECORD WAS TOO 
LATE) 
DATA-2 = PORT # CALL CAME IN ON 
DATA-3 = NOT USED 
DATA-4 = NOT USED 
c 
The call rang in on the Port. but the call record was not received on the RS-232C link. 
Thtrefore, the VP 100 port answered the call after 5 rings and played the generic company 
oreetino. 
5 z 
RESIEDY: Check the RS-232C conneciton to the PBX. If the cabling is correct and the 
problem persists, call Toshiba technical support 
26: Hard 
Disk Error HD was unable to handle a Replace the HD. If the error repeats. 
3 
disk error properly. replace MB and the metal case. 
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Table 6-2 Hardware Error Types and Remedies (continued) 
Error Type:Name Source 
Remedy 
Priority 
. 
27: Option Control Problem wide rhr Option 
Contact Toshiba technical support. 3 
Chip Error Control Chip. 
DATA-1 = ERROR C(?lJE: 
-._-.- - 
01 = OCC READ ERROR (OCC CHIP PRqBABLY BAD OR MISSDG) l ‘- 
02 = OCC CHECKSml ERROR 
’  03 = SERLV. NUhlBERS ON THE OCC AND SECTOR 3 ARE DIFFERENT 
0-t = COATENTS OF THE OCC AlW SECTOR 3 ARE DIFFERENT 
05 = OCC SERIAL WJlBER IS ALL ZEROES 
06 = SECTOR 3 RE.kD ERROR 
07 = SECTOR 3 CHEC%UI\I ERROR 
DATA -2 
L\-USED 
DAT_a-3 
l_?WSED 
DAT,I-1 
L’USED 
29: D&IA Timeout 
30: Arbitration 
Timeout 
i Non-maskable interrupt. 
Contact Toshiba technical suport. 
3 
/ Non-ma&able interrupt. 
Contact Toshiba technical support. -3 
37: Ring Detection 
Failure ( TEST Line 4 
Ensure that the PBX is properly connected 2 
to the LIC, and verify that rhe PBX type 
provides sufficient loop current for the test. 
If the test still fails. replace the LIC. 
DATA-l = LJJEXPECTED EVE\T TYPE 
DATA-2 = SOT UNUSED 
* DATA-3 = SOT UNL-SED 
DATA-1 = SOT UNLSED 
. 
. . 
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6.8 VP 100 SYSTEM DIAGRAMS 
Figure 6-3 through Figure 6-5 illustrate various vie\vs of the VP 100 cabinet. 
t 
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Power and 
Telephone 
Cables 
Figure 6-3 The VP 100 Cabinet Front View 
Toshiba VP Systems 
Release 6.1 * December, 1992  
						

							fi-AA /nsta//;ltinn and Maimsm~~~ Manual 
. . 
Card Reset xX 
LEDs 
Mounting - 
Locations 
‘ 
 
Channel 
Statrjs LEDs 
-i- 
._Q___Q__-Q___Q~ __-_-_-------- 0 / I 
03 05 07 0 
. 
Ho’der Mo;&ing 
Locations 
Figure 6-4 The VP 100 Front View of Metal Enclosure 
Alarm LED 
Power LED 
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__ 
.._ . Fuse Holder, - 
Power Switch 
Port 
Numbers 
IEC Connector 
I 
I I 
d- 
 
II  
 
OI’ 
cl’ cl3 cl5 cl7 cl 
- _ 
cl2 04 0.6 08 
_. - 
I A 1 
I 
I 
 
/ . * 
Term 1 Term 2 
AUX 
Connector 
Figure &!5 VP 100 Bottom View of Metal Enclosure 
. 
. 
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Release 6.1 December. 1992  
						

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6.9 HARDWARE REPLACEMENT 
.- The following sections explain how to safely replace sub-assemblies in the VP 100 cabinet. The 
sub-assemblies do not contain any replaceable components. Replacing. attempting to replace. or 
modifying any of the sub-assemblies voids all warranties. An assembly may be replaced by the 
manufacturer with an equivalent assembly. 
.*- 
b 
WARNI’NG 4 
Use’of a wrist grounding strap prevents damage to sensitive electronic 
components. Before handling any electronic equipment, including the power 
supply and cables, attach one end of the strap around your wrist and the other 
end to any unpainted surface of the VP 100 cabinet. 
- _ 
n 
_. _ . 
n 
. 
. . _ .-= 
n 
Access to the VP 100 Inner Components 
The following are the instructions for removing the outer plastic cover and the inner metal case. 
Specific instructions for replacing hardware components are in this chapter. 
5. Unlock and remove the plastic cover. The plastic cover swings up and is removed at the 
hinges. 
6. Turn OFF the input power switch located at the right side on the bottom of the VP 100 
cabinet. 
7. Loosen the four screws at the sides of the VP 100 metal case and swing the metal cover 
down. 
Closing the VP 100 Metal and Plastic Cases 
. 
To close the case after replacing hardware components: 
1. Close the metal case and tighten the four retaining screws. 
. . 
2. Connect the input line cord. 
3. Turn ON the input power. 
4. Observe system startup messages on a terminal. 
5. Rotate the plastic case down over the metal cover and lock it in place. 
Component Locations 
The following diagrams illustrate the components and their mounting locations, and the 
components with their connectors. Refer to these drawings when reading the replacement 
instructions in the following sections. 
-> 
.) 
‘) 
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Pin 
 Pin 1 
/ Indicator 
. . 
Ha;d Disk 
Mounting 
Screws 
Fan Mounting 
- 
Power 
T-----l / SUPPlY 
Line Card 
Line Card 
Extractors , Fan 
Main Board , 
III II ’ 
I II \ Power 
1 
’ IIA 
Mounting 
Screws 
Figure 6-6 The VP 100 Components and Their Mounting Locations _ _ 
A. 
a 
Toshiba VP Systems Release 6.1 December. 1992