Toshiba Voice Processing Vp100 Installation And Maintenance Manual

							1-2 installation and Maintenance Manual 
-. 
. . - Hard Disk 
Mounting _ 
Sjcrews 
Fan Mounting  _- 
.- 
, Hard Disk 
Pin 1 
I I,,,_/, 
/ 
14 /II II 1 Fan 
/Indicator 11 V 
I 
I 
Power 
1 I / SUPPlY 
I II \ Power 
Figure l-l VP 100 Cabinet Inside Front View 
Toshiba VP Systems Release 6.1 December. 1992  
						

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Subsystems 
Table 1-l lists each VP 100 subsystem nams. abbreviation, part number, and a brief‘ 
description. . . 
I 
Table l-1 VP 100 Subsystems 
Subsystem Part 
(Abrev) Nutiber 
Main Board (MB) 200-0147-001 
.*- 
Description 
. 
Single processor, 300/l 200 baud modem. 1 
Meg RAM, 4 LIC slots, 1 expansion slot. 
Supports one disk drive only. The oprion 
ControI Chip (OCC) is located on the _&in 
Board. Two serial I/O ports. 
Power Supply (PS) 200-0144-011 
110 VAC - 240 VAC, & 40 VDC - 55 
VDC. No adjustments necessary. Power 
switch, IEC connector, fuse and fuse holder 
are built into the PS. 
Hard Disk Drive (I-ID) 
2.5 hour 
6 hour 
11 hour 200-0143-001 
200-0143-002 
726-0124-001 SCSI hard disk drives for storage of voice 
messages, prompts, system ctinfigutition 
data, and system software. No separate disk 
controller board. 
Hard Disk Drive 
6 hour 200-0143-003 No separate disk controller board. 
Line Interface Card (LIC) 
2-Port 100-0055-001 A two-wire loopstart, 2500 set telephone 
line interface card. 
Fan ZOO-01 56-001 
Internal fan improves the cooling in high 
temperature environments, such as 
telephone system rooms. The fan is 
intended to operate 24 hours a day, as long 
as the unit has power. 
. . 
X11 of the field replaceable parts are designed to be removed and replaced without full! 
removing any screws: 
. The LIC slides out. 
. The PS is removed by loosening four screws and sliding it out. 
. The HD is removed by loosening four screws and sliding it out. 
. The fan is removed by loosening three screws and sliding it out. 
. The metal enclosure cover hinges at the bottom and rotates down after loosenins the four 
screws. 
Toshiba VP Systems Release 6.1 C5.cwrb.x 1992  
						

							1-4 Installation and Maintenance Manual 
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_. - 
. 
B 
Main Board (MB) 
The Main Board (MB) is the master control unit for the VP 100. The >lB contains a 
microprocessor with ROM (Read Only M.emory) and 1 Megabyte R-Ah1 (Random 
Accss 
Memory), and two serial I/O ports.. 
The MB contains the system time-of-day clock which is backed-up by battery. The battery 
maintains the correct time through power loss for up to 40 days. .*- 
The main features of the MB are: 
. Microprocessor. 
. 
1 Meg RAM. 
. 4 line card slots. 
. 1 expansion slot. 
. 
300/l 200 baud modem. 
The VP 100 is provided with an internal 300/1200 baud modem, which is used for remote 
testing and maintenance. You may communicate with the VP 100 through the internal 
modem by using a 103A or 212A compatible modem-equipped terminal. The modem can 
be accessed through any of the line ports on the VP 100. 
Option Control Chip (OCC) 
The Option Control Chip (OCC) is a non-volatile RAM component that stores optional 
features. This component retains memory permanently, even in the case of power interruptions. 
The OCC is programmed by Toshiba when the system is configured for shipment. All optional 
features are added and removed Gmotely by Toshiba. The OCC is located on the Main Board. 
The OCC must alwa?-s remain with the system it was purchased for. If the Main Board requires 
replacement, the OCC must be transferred from the old Main Board to the replacement Main 
Board. Refer to MAINTENANCE, Option Control Chip Replacemen‘i, in this manual. 
Power Supply (PS) 
The Power Supply (PS) provides all the DC voltage requirements for a maximum configured 
system. The supply input voltage range is: 
. 1OOVAC - 24OVAC. 
. 48VDC. 
Toshiba VP Systems Release 6.1 December. 1992  
						

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n Hard Disk (HD) 
There are no straps or jumpers to be changed to select the different input ranges. The power 
switch. IEC connector. and fuse are built into the power supply. The power supply ha- two 
LEDs with the following functions: 
Green . 
. 
Red . 
. 
. 
. 
If ON, power is on. 
If OFF, there is no power. 
ON during power up BOOT ROM diagnostic f&ting or u-hen 
hardware errors have occurred. 
Flashing slowly during auto-baud detect. 
If the red LED is ON during normal operation, it indicates an 
alarm condition. 
OFF when system is functioning and no hardware errors have 
been detected. 
The VP 100 uses a specially formatted 40,80 or 120 megabyte embedded SCSI- hard disk. 
There is no separate disk controller board. The VP 100 supports one disk only. 
n 
-. . 
._ 
._ _ = Line Interface Card (LIC) 
The Line Interface Card (LIC) provides a microprocessor-controlled interface to the PBX 
extensions. Each LIC has two ports which connect to PBX extensions via line cords. The LIC 
contains necessary circuitry for ring detection, dial tone detection, and signal power 
measurement allowing up to 30dB of gain for recording messages. There is one DTMF 
receiver for each port. 
. 
The LIC is a two-portstandard 2500 set interface with three LEDs on the card. The LED 
functions are: 
. . 
Red 
Yellow . If ON, card is RESET or BAD. 
. 
If OFF, card is OK. 
. There is one yellow LED for each channel. 
. 
The LED is ON kvhen the channel is in use. 
. The upper yellow LEDs are for the odd numbered ports: 1. 3. 5. 
and 7. 
. The lower yellow LEDs are for the even numbered ports: 1. -t. 6. 
and 8. 
Toshiba VP Sys!ems Release 6.1 DKw-ber 1992  
						

							1-6 installation and Maintenance Manual 
1.2 ADDITIONAL SUBSYSTEMS 
._ 
,- The follo\ving describes other hardware aspqcts of the VP 100. - 
n Terminal Ports 
.*- 
There are two terminal ports, TERM 1 abd TERM 2, which are used for terminal acceti and 
RS-232C integration. respectively. The two interface cables Toshiba provides for connection 
to these ports are the: 
. Laptop Interface cable 
25 pin 
. Terminal Interface cable 
25 pin 
Both cables are forked; the single end connects to the laptop for the Laptop interface cable, or 
to a terminal for the Terminal interface cable. The forked end connects to a VP 100. 
n TERM1 
Terminal Port 1. TERM 1, on the VP 100 can connect to a 103A/212A-compatible modem 
or provide an RS-232C serial connection. It supports EIA standard RS-232C serial, 
asynchronous (ASCII) data with 7 data bits, 1 stop bit, and even parity at the following 
baud rates: 300. 6001 1200,2400,4800,9600, 19200, and 38400. 
. 
n TERM2 
Terminal Port 1 is used for special applications involving PBX integration. If a terminal is 
attached to this port by mistake, the VP 100 responds with: 
PLEASE USE COXNECT’OR FOR TERMINAL #I 
Refer to INSTALLXTION, for RS232C pinouts and cables, and CONFIGURATIOl’ 
APPLICATIONS TERhIINAL, in this manual. 
Auxiliary Connector (AUX) 
The VP 100 uses an S-pin circular DIN-type connector for alarm relay connection and future 
enhancements. The XUX connector allows additional signals to be transmitted to and from the .’ 
:/ 
Toshiba VP Systems Release 6.1 December. 1992  
						

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VP 100. Currently. the only supported function is the alarm relay. Ths other pins on tis AUX 
connector are resen-sd for future applications. 
- Relay Return 
Relay d 
Figure 1-2 AUX -Connector 
B Alarm Reiay Operation 
The following rable lists all possible states of the contacts on the alarm relay. 
Table I-2 Alarm Relay Operation 
State Action 
Normal, Power ON Contacts open 
Power Failure Contacts closed 
System Reser 
- Contacts stay closed momentarily, rhen open 
Hardware Error Detected Contacts closed (contacts reopen when hardware error is 
cleared) 
. . 
Test Alarm (command) Contacts closed (contacts reopen when hardware error is 
cleared) 
n Alarm Relay Electrical Requirements 
The following are the alarm relay electrical requirements. 
. 
\Iaximum Voltage - 48 VDC or 50 VAC. 
. 
llaximum Current - 1 amp. 
I Sxrw head nof to be more than .35”. Be sure you have everything necessary if molly-bolts are required to 
mmnt 
the VP 100 cabinet.  
						

							i 
2 
PREPARING THE PHONE SYSTEM 
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Chapter Contents 
- _ 
Section 
2.1 
_. 
2.2 
2.3 
2.4 
2.5 Description Page 
How the VP 100 Works with the Phone System ............................................................................... 2-1 
Interfaced Installations ............................................................................. 
~...................... ........... 2-l 
Integrated Installations 
............................................................................................................... 2-l 
Answering Incoming Calls .......................................................................................................... 2-2 
Acting as a Message Center ...................................................................................................... 2-3 
Determining Necessary Changes 
.............................................................................................. I ...... 2-4 
Changes to Central Office 
Trunking .................................................................................................. 2-5 
Additional Trunking 
..................................................................................................................... 2-5 
Splitting Trunk Groups.. .............................................................................................................. 2-5 
Ordering CO Trunking Changes.. ............................................................................................... 2-6 
Changes to the Phone System ......................................................................................................... 2-7 
The VP 100 Port Extensions 
...................................................................................................... 2-7 
Called Extensions.. 
..................................................................................................................... 2-8 
Trunks ........................................................................................................................................ 2-8 
Trunk Redirection.. 
........................................................................... . ......................................... 2-8 
Trunk Selection .......................................................................................................................... 2-9 
Ordering Phone System Changes.. ............................................................................................ 2-9 
Implementing the VP 100 on PBXs Without DIL Feature.. 
................................................................ 2-12 
Upgrade the PBX to a Feature Package Offering the DIL Feature 
............................................ 2-l 2 
Use DID Numbers 
...................................................................................................................... 2-l 2 
Place the Console in Night Mode.. ............................................................................................. 2-13 
Arrange for Trunks to Call Divert to the VP 100 Ports.. .......................... .‘:. ................................. 2-l 3 
Figures 
Figure Description Page 
2-l 
2-2 
2-3 
2-4 
2-5 All Incoming Calls Answered by the VP 100 ..................................................................................... 2-2 
Incoming Calls Split Between Console and the VP 100.. .................................................................. 2-3 
Sample Agency Letter for CO Changes.. 
.......................................................................................... 2-6 
Service Provider Letter.. 
.................................................................................................................... 2-10 
Using Call Diverters to Direct Incoming Calls to the VP 100 
............................................................. 2-13 
Toshiba VP Systems Release 6.1 Ce-rember. 1992  
						

							INTRODUCTION 
The VP 100 works with PBXs, Centrex, most hybrids, and some key systems. For convenknce, this manual 
usesThe terms “phone system” and “PBX” to refer to any telephone system that works with the VP 100. The 
.- 
terms “extension” and “station” are used interchangeable. 
This chapter discusses the VP 100’s connection to the phone system, the changes required. and how to order 
them. It assumes familiarity with some PBX concepts. 
l *- 
Changes need to be made to the phone system for the VP 100. Some are changes to the PBX, others are 
done in the Central Office (CO). This may require lead time. Work with the client to determine who will 
make the changes and how long they will take. Prepare a schedule so everyone knows who is doing what 
and the date each item is required. 
3 
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							PREPARING THE PHONE SYSTEM i-l 
‘) 2.1 
I HOW THE VP 100 WORKS WITH THE PHONE SYSTEM 
.- Connections to the phone system vary depending on whether the installation is interfaced or . 
,- 
integrated. 
The following. describes the.various options. 
n Interfaced Installations 
j] 
.*- 
Each VP 100 port is connected to a ZOO-type single-line, touchtone PBX extension. A 
standard four-conductor modular line cord connects the RJI 1 jack on the VP 100 line card to 
the PBX extension RJI 1 jack. A PBX extension connected to a VP 100 port is referred to as a 
port extension. 
In order for the VP 100 to extend calls correctly, each port extension must be configured in the 
PBX to receive calls, place them on hold, initiate, transfer, and reconnect calls. 
. 
n 
._._ .-_ 
.A VP 100 port is in use during the entire time it takes to answer a call, dial the extension the 
caller entered, and connect the caller to the requested extension. When the called party 
answers, the VP 100 connects the caller to that extension and drops out of the connection. The 
VP 100 port is then free to handle another call. When the called extension is busy or does not 
answer, the VP 100 port remains occupied while calling another extension or taking a-message.. 
_A VP 100 port is in use when employees are listening to or sending messages. 
Port extensions answering with the same company greeting and answering mode are placed iu a 
hunting arrangement within the PBX. The hunt group may be circular or linear (terminal) 
according to the requirements of each particular PBX. This assures that callers are answered by 
the first available port. 
The mode (AX, CX, or MX) of the VP 100 port determines how calls are answered by the 
VP 100. Refer to the 
Configurafion manual - PORTS. 
Integrated Installations 
Different methods are used to integrate a telephone system with the VP 100. In some cases. a 
combination of these methods may be used for full integration. 
Integration is the ability of the telephone system, when the call is not answered by the VP 100. 
to route or forward a call with information that identifies the extension number the call was 
intended for, and in some cases, the extension number of the person initiating the call. 
n In-band Integration 
In-band integration is the ability for a telephone system to send DTMF tones that identif>- 
the extension number for a forlvarded call to the port extension answering the call. In-band 
signalling may include the condition (busy, ring-no-answer, or direct) for the call. In  
						

							2-2 Installation at-d Maintenance Manual 
certain installations, DTMF may be used to turn ON or OFF message waiting indicators 
when messages are left or when the mailbox is entered. 
n RS-232C Integrations _ . 
, 
RS-232C integrations are similar to the Bell Operating Company’s (BOC) Simplified 
LMessage Desk Interface (SMDI). The SMDI or RS-232C interface provides the directory 
number, or PBX extension number of the called extension from which aKincomins call 
was forwarded, to the message desk. If the call originated in the same CO or PBX. the 
directory number or extension numb& is sent to the message desk. 
. 
The condition or reason the call was forwarded to the message desk, as well as the port or 
member of the hunt group the call is being sent to, is included in the protocol. Message 
waiting indication may be turned ON or OFF over RS-232C connections for most 
installations. 
n Answering Incoming Calls 
The VP 100 can answer all or a portion of a company’s incoming calls. Trunks can be directed 
to the VP 100 hunt group instead of the operator through a PBX feature. This feature, often 
called DIL (Direct In Lines), allows trunks to be directed to a specific extension or hunt group 
instead of the console. 
. 
The PBX may be set up to direct al1 or only some incoming trunks to the VP 100. For example, 
the main company number may go to the attendant, while a second trunk group, with a different 
listed directory number, can be directed to the VP 100. Ports answering incoming calls are 
configured in AX mode. 
Figure 2-1 is a block diagram of the VP 100 connected to the phone system where all incoming 
lines are directed to it. Arrows denote hunting. 
. 
Figure 2-1 All Incoming Calls Answered by the VP 100 
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Toshiba VP Sysems Ran 6.1 December. 1992