Toshiba Voice Processing Vp100 Installation And Maintenance Manual

							PROCEDURES 7-17 
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F~liow the instructions displayed on the screen. The first example screen is irEm a Zenith 
lrptop. The second example screen is from a Toshiba TI 600 laptop. 
. 
C:\\>lSCAT> SYS_B.%CK 000002 
The command is used to backup a CAT system to 
flbppy diskette(s) 
BACKUP version 3.30.06 
Copyright (C) 1988 Zenith Data Systems Corporation 
Insert first backup disk in drive A: 
Format back-p disk (Y/N) ? Y 
Format low or high density (LM) ? H 
FOFMAT version 3.30.05 
Copyright (C) 1988, Zenith Data Systems Corporation 
Head: X Cylinder: XX 
C:\VMXCA~N000002.lOO~YSINFO.VMX 
C:\VMXCAIJSN000002.lOOMDELYT.IM 
C:\VMXCA-IVN000002.1OO\SYSP.IM 
C:\VMXCA’I, SYS_BACK 000002 
The command is used to backup a system to floppp diskette(s) 
Insert backup disk 01 in drive A: 
Vi_AIt’;LvG! Files in the target drive 
A: root directory v+iIl be erased 
Press any keF to continue.. 
Toshiba VP Systems 
Release 6.1 December. 1992  
						

							7-18 Installation and Maintenance Manual 
RESTORE PROCEDURES 
7.3 
This section describes how to restore information to a VP 100. The Restore procedure transfers 
information from the CAT hard disk drive to the VP 100. To restore system configuration and 
GNSSM information to the VP 100, it must have been previously backed up to the CAT hard’disk 
(by using the Backup procedures) and archi\-ed to floppy diskette. 
l *- 
Information in this section describes the foiiowipg: 
l Recover VP 100 from floppy diskette. 
l Restore preparation. 
0 
Restore System Configuration. 
l Restore Greetings, Names, Scripted & Sequential Messages (GNSSM). 
l Restore System Software. 
e Restore System Prompts. 
l Adding a Second Language Prompt Set (Release 6.1 or later). 
The Restore System Disk procedure is used when replacin g or upgrading a hard disk drive, and 
beginning with Release 6.1~ this procedure is used when adding a second language if the optional 
Multilingual Prompt feature is installed. These procedures are described in this chapter. 
I@ The 
Restore menu option is only available when a system is selected. All data to be restored 
is copied from subdirectories on the CAT hard disk dri\-e to the VP 100. The actual 
subdirectories used during a Restore procedure are determined by the selected system’s serial 
number, release of system software, and release of prompts. Refer to the CONFIGURATION 
APPLICATIONS TERMINAL chapter. Software Description section. 
. 
The following are guidelines on how to’petiorm the Restore procedures. 
System 
Configuration These procedures must be done on site at 19300 baud by using a 
and GNSSM cabled connection to the VP 100. 
w VP 100 system configurations and/or GNSSM must have been 
previously backed up before they can be restored. 
System Software 
System Prompts 
System Disk 
System Disk 
Procedure These procedures must be done on site at 38400 baud by using a 
cabled connection to ths VP 100. These procedures require that the 
VP 100 be taken out-of-service for the duration of the procedure. 
The Restore System Disk procedure is used Lvhen replacing or 
upgrading a L’P 100 hard disk drive. Refer to the appropriate 
procedure in this chapter for detailed instructions. 
Toshiba VP Systems Release 6.1 December. 1992  
						

							PROCEDURES 
7-19 
The following is an example of the Restore menu. Beginnin, 
0 with Release 6.1. the window lists 
System Prompts (Set-l) and System Prompts (Set-2) as sho\
. The screen may display different 
worciinz if the Toshiba VP System software is at another release. 
System Configuration (PRELOAD) 
System Software Release A.&.xx.xx 
System Prompts (SET-l) 
’ 
System Prompts (SET-2) 
System Disk 
Restore 
Greetings. 
Names and/or Script & Seq 
Msgs from the PC to the VMX 
100 
. 
. 
Toshiba VP Systems Release 6.1 December, 1992  
						

							7-20 Installation and hlaintenance Manual . . 
n Recover VP 100 System from Floppy Diskette 
All information for each VP 100 system previousl!. archived to floppy diskette can be 
recovered or copied back to the CAT hard disk by using the procedure described below. 
Systems should be recovered priorto a Re’store procedure. usually prior to replacing a failed 
VP 100 hard disk drive. 
Information recovered for each system is exactly what had been previously arc&ived, including 
the system configuration. GNSSM, all previous session log files. and mainten&e level and 
mailbox passwords. 
All diskettes used to complete an archive operation are required to recover 
a system from floppy diskette. 
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b WARNING 4 
This 
procedure uses the DOS Restore utility stored in the C/DOS subdirectory, and is 
unique for each PC. Archives made on one PC type may not be able to be 
recovered on another PC type. Always identify the PC type used for the 
archive. 
To perform a VP 100 System Recover from floppy diskette to CAT hard disk, follow the 
procedure below. 
rr!%’ Be sure that the VP 100 system on the floppy diskette being recovered was archived by 
,; 
the same type of PC you are currently using. 4 
1. Complete any active communication session with a VP 100 and exit from the CAT 
program (/Alrl E). ..z 
2. With the DOS prompt C:\VMXCAT> displayed, type the following command, where 
XXXXXX is the system serial number to be restored: 
SYS_REST XXXXXX 
. If this system serial number already exists on the CAT hard disk. all existing information 
for this system is deleted and replaced by the system being restored. The Recover program 
prompts you to insert the first backup floppy diskette into the drive. Follow the on-line 
instructions to complete the recover operation. 
The following is a sample Recover, on a Zenith Laptop. 
. . 
C:\VMXCAT> SYS_REST 000002 
This command is to restore a CAT system from floppy diskette(s) 
RESTORE version 330.06 
Copyright (C) 1988 Zenith Data System Corporation 
Insert volume 1 in drive A and 
press RETURN when ready. 
Files were backed up on Month Day, Year 
C:\VMXCAT\SN000002.lOO~YSINFO.VMX 
C:\VMXCATlSN000002.1001~DELYT.IM 
C:\VMXCAT\SN0OO002.100’SYSP.IM 
Toshiba VP Systems Release 6.1 December. 1992  
						

							PROCEDURES 7-21 
n Restore Preparation 
The following esplains ho
 to prep:xc for the VP 100 Restore procedure. 
Action CAT/VP 100 Description and Response 
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1. Start the CAT program Select System screen is displayed. Refer to the CAT 
chapter. 
2. Select system to restore Tsrminai emuiarion begins. Refer to ihe&eiect System 
Scrs:n section in this chapter. 
Check the status line of the CAT screen and verify that 
the proper system serial number has been selected. If the 
system to be restored is not displayed in the Select 
System screen, recover the system from floppy diskette. 
Refer to the Recover VP 100 System from Floppy 
Diskette section of this chapter. 
3, Set baud rate Baud rate is displayed on the CAT status line. Refer to 
the Quick Reference Guide at the beginning of this 
chapter. Set baud rate for the desired Restore procedure. 
4. Establish connection VP 100 password prompt appears. Establish a local 
(cabled) connection to the VP 100 being restored. Refer 
to the INSTALLATION chapter. 
5. Log on VP 100 @ prompt is displayed. Enter the maintenance 
level password. 
6. T’E C 1 ( Forg-ard all ports by using this command. The following 
is a sample screen. 
If a PBX forwarding string is not defined in System 
Parameter 45, the ports are still placed in the FWD state 
0 but may not have actually been forwarded on the PBX. 
7. PSI 
@TECl 
PORT # 1 FORWARDED 
PORT # 2 FORWARDED 
PORT # 3 FORWARDED 
PORT 9 4 FORWARDED . . 
ALL PORTS FOR\V.-IRDED 
Port status is displayed, VP 100 displays @ prompt. 
Verify that all ports are forwarded by using this 
command. The following is a sample screen. 
CH lCHZCH3CH4CH5CH6CH7CHS 
FII‘D FWD FWD FWD FWD FWD FWD FWD 
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7-22 installation and Maintenance Manual .. 
8. Verify forwarding 
Place a test call to the VP 100 and verify the ports have 
been forwarded and that the call is ans\versd by a Ii\-e 
intercept. 
. 
Refer IO the specific Restore procedure in this chapter for further instrwrions 
Toshiba VP Systems Rdeze 6.1 December. 1992  
						

							PHOCEDURES 
7-23 
n Restore System Configuration (Preload) 
“i 
Once a system configuration database has been backed up from the VP 100 to the CAT hard 
disk. the database can then be restored (copied) from the C.\T hard disk to any VP 100. This 
procedure can be used to restore an original configuration to a system. For example, on a 
system where numerous changes were’made’that are no longer desired or are incorrect. 
The Restore System Configuration procedure can also be used to place a “templafe” 
configuration (preload) onto any VP 100. For example. this configuration could contain a basic 
COS, SCHEDULE Table and INFORIMATION labie structure that couid be utzd for many 
systems. 
The Restore procedure starts by clearin, 0 any existing configuration on the VP 100, then copies 
the system configuration from the selected system’s subdirectory on the CAT hard disk onto the 
VP 100 hard disk. This procedure takes about 10 minutes. 
This procedure results in the complete loss of all messages and GNSSM on 
the VP 100. After restdring a system confipuratiori, you may use the Restore 
GNSSM procedure to restore previously baclzd up GNSSM to the VP 100. 
us To restore the VP 100 data from floppy diskette to the CAT hard disk. use the procedure 
described in this section. 
For an example of the 
Restore System Configuration (Preload) menu, refer to the beginning 
of this section. 
Prepare for a restore as described earlier in this section. then follow the steps below. 
MZ? Verify the baud rate is 19200. 
Action CAT/VP 100 Description and Response 
. 1. 3Fl With the @ prompt displayed. obtain the Restore menu. . 
2. b and t Move to System Configuration (Preload). Selection is 
highlighted. 
3. -1 The Restore menu disappears a$ data transfer begins. 
4. Wait for completion At completion. the 
Data Transfer Complete screen 
appears. As each step begins and ends, the screen is 
updated. This procedure takes about 10 minutes. 
5. piq Returns to terminal emulation (VP 100 0 prompt). 
The new configuration is now in effect. The VP 100 is ready for another command, or you can 
press ;\ltl R to return to the Restore menu screen to restore GNSShI. 
@? If an error message appears durin g the procedure. refer to Appendix B - Data Transfer 
Messages. 
uZ? To abort this procedure, press [I at any time. 
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							7-24 lnstalation and Maintenance Manual 
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n Restore - Greetings, Names, Scripted, & Sequential Messages 
(GNSSM) 
This procedure is used to restore Greetings. Names. Scripted. and Sequtntial Messa~rs 
(GNSSM) from the CAT hard disk to the VP 100. For example. to restpi? original GNSS\l to a 
system that had a hard disk drive replaced or upgraded to a larger capsciiy drive. 
, 
E? 
To restore information to the VP 100. it must have been previously backed up (saved) on 
the CAT hard disk by using the Backup procedures. 
l *- 
GNSSM can be restored (copied) to either the original mailbox from \vhich it was hacked up, or 
to a different mailbox, and to the same or to a different system. For example, the same 
company greeting may be restored to multiple VP 100 systems for consistency. 
The Restore procedurereplaces existing GNSSM with the original (restored) message. The 
voice information is stored in the selected system’s subdirectory on the CAT hard disk. 
Ez 
The time this procedure takes to complete varies.depending upon rhe length of the 
recorded voice information. 
The following is an example of the 
displayed. An explanation follows. 
RESTORE GNSSM menu with the backed-up GNSSM 
ALL 
123 N 
. 125 GN 
301 G 
Greetings: 303 M4 
Names: 
_ 355 GNM2 
Script & Seq Msgs: Y . . 
Original Mailbox: 
Destination Mailbox: 
Restore Greetings, Names and/or Script & Seq Msgs from the PC to the VP 100 
Toshiba VP Systems Release 6.1 December. 1992  
						

							PROCEDURES 7-23 
Prepare for a restor: 3s deixibetl in the Restore Preparation section, then iollo;v ths steps 
below. 
cz= Verify that ths baud rate is 19100. 
Action CAT/VP 100 Description and Response 
I. gi3 With the @ prompt displayed, obtain the Restore Menu. 
4. Enter information into 
GNSSM Restore menu Refer below to the description of each field. 
5. [Enter1 Once rhe destination mailbox is enrered, the procedure 
begins immediately. The 
GNSSM Restore menu 
disappears and data transfer begins. 
6. Wait for compierion As each step begins and ends, the screen is updated. Tine 
amount of rime this procedure taker varies with the 
amount of voice being restored. Ar completion, the 
Data 
Transfer Complete 
screen appears. 
7. (Enter] Returns to terminal emularion (VP 100 @ p&mpt). 
_ 
us If an error message appears during the procedure, refer to Xppendis B - Data Transfer 
Messages. 
us To abort thir procedure. press m at any rime. 
The following is a descriprion of each field. 
Greetings, Names. Script & Enter Y in the field of the option you wish to restore. After 
. 
Sequential entering T. rhe cursor is automaticall>- Ldvanced to the next 
option. Only Y and N are valid characters in the option 
fields. To restore all GNSSM that ha\-? been backed up, enter 
r’ for all three fields. 
Original Mailbox 
Destination Mailbox Enter the mailbox number from whiche GNSSM was backed 
up. You may also enter ALL to restor? ~11 GNSSSfs that 
\L-ere backed up. 
Xumber to Lvhich any of the GSSSM ar: to be restored if 
different from the Original Mailbox number. 
If the Destination Mailbox is the sams 2s the Original 
hlailbos. this fitId may be left blank. ~7: enter the same 
mailbox number. 
If ILL was entsred as the Original Mailbox. this field 
must 
be left blank. 
The following describes ho\v to display and select backed-up GNSSMs. 
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							7-26 installation and Maintenance Manual 
Action CAT/VP 100 Description and Response 
1. 4 and t- 
Move to original mailbox field. 
Field entry is highlighted. 
. 
’ B 
_. 
To display a list of all GNSSM backed up on the CAT 
hard disk for the selected system. List appears. 
3. Scroll through list. Use the arrow keys to select the desired ‘Failbox (or 
ALL). Selected item is highlighted. 
That mailbox number is placed in the 
Original Mailbox 
field, and the cursor advances to the 
Destination 
Mailbox 
field. 
l-L 
, ,,e fo!lowing describes rho h--k-d-lup GNSSM format. 
1.1% VU_& _ 
.%LL Select ALL entries that match chosen field 
123 N Select ALL entries that match chosen field 
15 G N Backed up Greeting and Name for mailbox 125 
301 G Backed up Greeting for mailbox 301 
303 M 4 Four Scripted/Sequential Messages backed up for mailbox 303 
305 GNM2 A Greeting, Name, and two S/S Messages backed up for mailbox 305 
# Number of script or sequential messages stored for that mailbox 
M SCRIPT or SEQ MSG is recorded and backed up for that mailbox I 
N 
j rNAME is recorded and backed up for that mailbox 
G GREETING is recorded and backed up for that mailbox 
A Mailbox number as backed up on the CAT hard disk drive 
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Toshiba VP Systems Release 6.1 December. 1992