Toshiba Voice Processing Vp100 Installation And Maintenance Manual

							/ 
VOICE PRQCESSING- 
. 
VP 100 .*- 
- _ INSTALLATION & ~v~A~NTENANcE MANUAL =-. - 
The following are trademarks of Toshiba America Information Systems, Inc. 
TOSHIBA VPTM 
-* VPlinkR” l 
The following are registered trademarks of VMX, Inc.: 
VMXB t 
Voicenet@ i 
The following are trademarks of VMX, Inc.: 
lntraMessagingTM 
Personal AssistancezM 
Adaptive lntegrationTU 
. . 
-. 
Decembetli392 - 
Printed in USA 
I  
						

							Toshiba VP 100 Installation & Maintenance Manual 
 
__ Table of Contents 
Section Description Page 
1.1 
1.2 
2.1 
- 2.2 
2.3 
2.4 
2.5 
3.1 
3.2 
3.3 
I 3.4 
Appendix A 
4.1 
4.2 
4.3 
4.4 
_. 4.5 * 
4.6 
4.7 
4.8 
4:9_ 
. . - 4.10= 
5.1 Listing and Clearing Reports.. 
........................................................................................................... 5-l 
5.2 System Performance Report.. 
........................................................................................................... 5-4 
5.3 Network Traffic Report ...................................................................................................................... 5-13 
5.4 User Statistics Report 
....................................................................................................................... 5-17 
5.5 User Message Statistics 
.................................................................................................................... 5-l 8 
5.6 User Calling Statistics 
....................................................................................................................... 5-20 
5.7 Disk Usage Report ............................................................................................................................ 5-22 
5.8 Port Statistics 
.................................................................................................................................... 5-24 
5.9 Mailbox Usage 
.................................................................................................................................. 5-27 
5.10 User Status Detail ............................................................................................................................. 5-28 
_.J 
Chapter 1 Hardware 
.*- 
VP 100 Hardware Description.. 
........................................................................................ . ................ l-l 
Additional Subsystems.. 
.................................................................................................................... I-6 
Chapter 2 Preparing the Phone System 
How the VP 100 Works with the Phone System.. ............................................................................. 2-l 
Determining Necessary Changes 
..................................................................................................... 2-4 
Changes to Central OfFice Trunking.. 
................................................................................................ 2-5 
Changes to the Phone System 
......................................................................................................... 2-7 
Implementing the VP 100 on PBXs Without DIL Feature.. ................................................................ 2-l 2 
Chapter 3 Configuration Applications Terminal (CAT) 
VP CAT Overview ............................................................................................................................. 3-l 
Laptop PC Description and Setup.. 
............................................................................................ _‘-._.. 3-7 
VP 100 Software Package Installation .............................................................................................. 3-8 . 
Communication with the VP 100.. ..................................................................................................... 3-12 
DOS Commands 
............................................................................................................................... 3A-1 
Chapter 4 Installation 
Receiving the VP 100.. ...................................................................................................................... 4-l 
Installation Requirements.. 
................................................................................................................ 4-5 
PBX Preparation ............................................................................................................................... 4-7 
Terminal Communications 
....................................................................... . ........................................ 4-8 
Establishing Communications.. 
.......................................... . .............................................................. 4-l 1 
VP 100 Installation 
............................................................................................................................. 4-l 7 
S&ware Installation 
.......................................................................................................................... 4-24 
Connecting the Phone System with the VP 100 ............................................................................... 4-26 
VP 100 Testing 
.................................................................................................................................. 4-27 
Testing the Installation and Telephone Changes.. ............................................................................ 4-36 
u 
Chapter 5 Reports 
(Continued)  
						

							Toshiba VP 100 lnstallafion & Maintenance~Manual ._ 
Table of Contents 
. 
.- 
Section 
6.1 Description 
Page 
Chapter 6 Maintenance .*- 
Preventive Maintenance ............ ........................................................................................................ 
6-l Command Summary ......................................................................................................................... 6-2 
Diagnostics ........................................................................................................................................ 
6-8 
Call Processing Trace. ...................................................................................................................... 6-19 
Traffic Peg Count Table 
.................................................................................................................... 
6-26 
Boot ROM Diagnostics.. 
................ 
..................................................................................................... 6-37 
Hardware Errors .... 
............................................................................................................................ 
6-38 
VP 100 System Diagrams. 
..... ..-...................-...................-....................._........................................_ . 
6-42 
Hardware Replacement.. 
........................ ..-..........*............-.......~. 
...................................................... 
6-46 
VP 100 Component 
Descriptions 
and 
Parts Number.. ................................................................... 
___ 
6-54 
Chapter 7 Procedures 
6.2 
6.3 
6.4 
6.5 
6.6 
6.7_ 
6.8 
6.9 
6.10 
7.1 
7.2 
7.3 
7.4 
7.5 
7.6 
7.7 
7.8 
7.9 
Appendix A 
Appendix B 
-. . Chapter 8 Standard DTMF Integration 
8.1 
8.2 
8.3 - 
._ 
. . 
_ 
9.1 
9.2 
9.3 
10.1 
10.2 
10.3 
10.4 
10.5 
10.6 CAT Menu Options._. 
......................................................................................................................... 
7-1 
Backup Procedures 
.... ..-.................................................................................................................__ . 
Y-1 0 
Restore Procedures 
.............................. 
.... ..-............_~.........................................-......._ ...................... 7-l 8 
Hard Disk Drive 
Replacement Procedure 
......................................................................................... 7-34 
Hard Disk Drive Upgrade Procedure 
........................................................ 
......................................... 
7-40 
_* 
System Software Update Procedure 
........................................................ ..~.~.................................__. 
7-45 
Electronic Feature Delivery/Removal _ J 
............................................................................................... 
7-49 
Session Review and 
File 
Maintenance 
............................................................................................. 7-50 
CAT Hard Disk 
Drive Operations ........................................................... 
. .._ ................. ..m......m..........__ 7-60 
System Serial Number Subdirectories ............. _ 
................................................................................ 7A-1 
Data Transfer Messages 
................................................................................................................... 
78-l 
. 
Standard DTMF integration vs. Adaptive Integration.. 
...................................................................... 
8-l 
Standard DTMF Integration.. 
............................................................................................................. 8-2 
VP 1 OO/PBX Interaction in Standard DTMF Integration 
.................................................................... 
8-3 
Chapter 9 Adaptive Integration . . 
Adaptive Integration 
........................ 
.................................................................................................. 
9-l 
Types of Adaptive Integration 
........................................................................................................... 
9-3 
VP 100 System 
Responses for 
Integrated 
Calls.. 
.......................... 
................................................... 
9-6 
Chapter 10 Centrex SMDVSMSI Adaptive Integration 
Centrex SMDI 
Operation.. ................................................................................................................. 10-l 
Centrex SMDI Limitations 
.......................................................... ....................................................... IO-4 
Centrex Configuration ....................................................................................................................... 
1 O-6 
VP 100 Configuration for Centrex SMDI 
........................................................................................... 
1 o-7 
VP 1 OO/Centrex Installation.. 
............................................................................................................ -10-13 
SMDI Call Records.. 
......................................................................................................................... .lO-14  
						

							Toshiba VP100 Installation & 
Table of Contents - 
__ 
. 
.- 
Maintenance Manual 
Figures 
Figure Description 
Page 
l-l 
l-2 
2-l 
- - 2-2 
2-3 
2-4 
2-5 
3-1 
4-l 
4-2 
4-3 
4-4 
4-5 
-. 6-l 
6-2 
6-3 
8-4 
6-5 
. . 
_ S-6’ 
6-7 
6-8 
8-l VP lOO/PBX Interaction - Standard DTMF Integration, Primary and Secondary Answering .____...__ 8-3 
8-2 VP lOO/PBX Interaction - Standard DTMF Integration, Secondary Answering Only ._..__...._ 
_ .__.__..__ 8-4 
9-l 
9-2 
10-l The VP 100, SMDI, and Centrex Connection _.._...._......._.................................................................. 1 O-2 
Chapter 1 Hardware 
.*- 
VP 100 Cabinet Inside Front View . .._ . . . . . . . . . . . . :................................. _ _.....___ _ . . . . . .._.._....._... 
*......__...__..__. 1-2 
AUX Connector . .._ . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
_ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . __.____ l-7 
Chapter 2 Preparing the Phone System 
All Incoming Calls Answered by the VP 100.. ................................................................................... 2-2 
Incoming Calls Split Between Console and the VP 100.. 
.................................................................. 2-3 
Sample Agency Letter for CO Changes 
............................................................................................ 
2-6 
Service Provider Letter 
....................................................................................................................... 2-10 
Using Call Diverters to Direct Incoming Calls to the VP 100 ............................................................. 2-13 
Chapter 3 Configuration Applications Terminal (CAT) 
Back View of a Floppy Diskette Write Protect . . . . . . . . . . . . .._..................... _ . . . . . . .._....._..................... ______ 3-11 * 
Chapter 4 Installation 
The VP 100 Cabinet Front View ........................................................................................................ 4-3 
The VP 100 Hardware Components and Their Mounting Locations.. ............................................... 4-4 
VP 100 Cable Connections.. ............................................................................................................. 4-10 
The VP 100 Mounting Locations.. 
..................................................................................................... 4-18 
VP 100 Bottom View of Metal Case.. 
................................................................................................ 4-26 
Chapter 6 Maintenance 
Alan-n Test Flow ................................................................................................................................ 
6-l 6 
Traffic Peg Count Table 
.................................................................................................................... 6-36 
The VP 100 Cabinet Front View.. 
...................................................................................................... 6-43 
The VP 100 Front View of Metal Enclosure ...................................................................................... 6-44 
The VP 100 Bottom View of Metal Enclosure ................................................................................... 6-45 
The VP 100 Components and their Mounting Locations.. ............................. . 
.................................. 6-47 
The VP 100 Cable Connections.. ...................................................................................................... 6-48 
OCC Assembly 
.................................................................................................................................. 6-53 
Chapter 8 Standard DTMF Integration 
Chapter 9 Adaptive Integration 
VP 1 OO/PBX Interaction in Enhanced DTMF In-band Integration Environment _..._._.._ _ . ..___....________.__ 9-3 
VP lOO/PBX Interaction in RS-232C Data Link Integration Environment . ..__.._.._.._...___..................... 9-4 
Chapter 10 Centrex SMDVSMSI Adaptive Integration 
(Continued)  
						

							Toshiba VP 100 installation & Maintenance-Manual _ 
__ 
.- 
Table of Coritents - Tables 
. 
) - ?’ 
_ 
Table Description 
Chapter 1 Hardware .*- 
Page 
l-l VP 100 Subsystems.. 
........................................................................................................................ 1-3 
l-2 Alarm Relay Operation. 
..................................................................................................................... l-7 
Chapter 4 Installation 
4-1 
4-r 
4-3 
4-4 
4-5 Installation Equipment Required .: ..................................................................................................... 4-6 
RS-232C Pinouts for a 9 Pin Connector.. ..... 
.................................................................................... 
4-9 
Boot ROM Diagnostic Error Messages.. ..... 
....................................................... 4-21 
Full Startup Process .............................. . 
.......................................................................................................................... 
4-23 
Testing Equipment 
............................................................................................................................ 
4-27 
Chapter 6 Maintenance 
6-1 
6-2 
6-3 Abbreviations for Channel/Port State ......... ....................................................................................... 6-14 
Hardware Error Types and Remedies 
............................................................................................... 
6-39 
Disk Drive Assembly Numbers .......................................................................................................... 
6-50  
						

							1 
. . > 
HARDWARE 
- 
.-- 
Chapter Contents 
Section 
1.1 
1.2 
Description Page 
VP 100 Hardware Description ........................................................................................................... l-l 
VP 100 Cabinet.. 
..................................................................................... . .................................. l-l 
Subsystems.. 
.............................................................................................................................. l-3 
Main Board (MB) 
........................................................................................................................ 1-4 
Option Control Chip (OC(;) 
........................................................................................................ l-4. 
Power Supply 
(PS) ..................................................................................................................... l-4 
Hard Disk (HD). 
.......................................................................................................................... l-5 
tine Interface Card (LIC) 
............................................................................................................ l-5 
Additional Subsystems.. 
.................................................................................................................... l-6 
Terminal Ports 
............................................................................................................................ l-6 
Auxiliary Connector (AUX) 
......................................................................................................... l-6 
Figures and Tables . 
Figure Description Page 
._ 
_ 1 ii=- VP 100 Cabinet Inside Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-2 
l-2 AUX Connector _..._......................................................................... 
_ _..___..__._.. :‘._............._..._............... l-7 
Table Description Page 
l-l VP 
100 Subsystems .._........................................................... _ . . . . . . . . . . . . . .._........................................... l-3 
l-2 Alarm Relay Operation _._........_........................................................................................ __ .__.____.___..._ l-7 
Toshba VP Systems Release 6.1 Cc-rmbe. 199’2  
						

							INTRODUiTlON 
The HARDWARE chapter discusses the VP 100 hardware architecture. 
.- . 
..- 
In 
this chapter, you will find the following: 
l Quick Reference Guide containing the system specifications for the VP 100. 
. Oven-iew of the VP 100 hardware. 
. Diagram of the front view of the VP 100 cabinet. 
. Description of the VP 100 subsystems. 
- _ 
Toshiba VP Systems Release 6.1 December, 1992  
						

							- Quick Reference Guide .- 
.‘- 
. Hardware 
VP 100 System Specifications . 
Mailboxes - _ Up to 500 per cabinet, depending on call traffic and volume, and duration of 
calls. 
Messages Maximum number: 
Maximum length: 
_. _ 
System Capacity (per cabinet) 
Voice Storage 
Storage 
 
) Ports 
Port Increments 
11 hours per cabinet; 110 hours per system 
2-8 
2 
Maximum Cabinets per System 
Classes of Service 10 
128 
-. 
Cabinet DiFnensions Height: 
Width: 
* 
Depth: 
-. 
Cabinet Weight 
Electrical Requirements 30-40 pounds (13-l 8 kg) maximum, depending on configuration. 
u 
1 IO-240V; 50 Watts maximum. 
Meets IEEE-587-1980 power disturbance immunity specifications. 
Remote Alarm Automatic call out to configured number Additional alarm indicators: Red LED. 
relay closure. 
Environmental Requirements Temperature: 32 per mailbox - configurable by COS 
3.0 hours - configurable by COS 
19.5 inches (49.5 cm.) 
12.75 inches (32.5 cm.) 
5.75 inches (14.5 cm.) 
65-80 F (18-27 C). System sends alarm lvhen it 
reaches 105F and shuts down at 113F. 
Humidity: 20%-850/o (non-condensing). 
Flooring: Suitable for office or equipment room environment. 
Dust: No visible accumulation within 24 hours. 
Corrosive Gasses: Less than 10 PPM. 
Electrostatic Discharge: Withstand up to 25 KV. 
Toshiba VP Systems Release 6.1 Ccirr-her. 7 992  
						

							Qu_ick Reference Guide . 
..- 
.‘-- 
Hardware 
VP 100 System Specifications 
Cabinet Placement 
- _ 
Heat Dissipation 
Wall-mounted. 
Maxjmum 200 BTU/hr. per cabinet, cooled with one 3” fan_ 
PBX Interface Ports: 2 - 8; 2500-type lines (RJl 1) for each cabinet. 
_. - 
Direct Terminal Access 
Remote Terminal Access 
Time of Day Clock Serial Port Data: RS-232C: auto-baud select up to 38,400 baud. 
Modem: integral, toll quality, auto-answer, 300/1200 baud; one each per 
cabinet, accessible through any port. 
Located on the main board. When the main power is not applied, maintains real 
time for up to 40 days by using battery backup. 
Registrations 
FCC 
DOC 
-. 
. 
UL File Number 
Sah?@ Approvals 
._ 
^ E 
EMI Emissions Complies with FCC part 15, class A, VDE class B.  Complies with FCC part 68 - EQ99TB-60697-VM-T. 
DOC Certification number (Canada) - 8833440A. 
E82470. 
UL, CSA, and TUV approved. 
. . 
Toshiba VP Systems Release 6.1 December, 1992  
						

							HARD\‘, ?RE 
1-l 
. . 
?) 1.1 VP 100 HARDWARE DESCRIPTION 
This section provides an overview of the VP.100 hardware. The VP 10 cabinet viewed irom the . 
.- 
front with- the plastic case removed and the metal enclosure opened is shown in Figure l- 1. 
n VP 100 Cabinet 
The VP 100 is contained in a two-part enclosure: 
- _ 
\. . 
? 
Outer Enclosure The outer enclosure is a plastic case. The case is intended as a 
cosmetic enclosure. It hinges at the top and rotates down ok-er the 
.metal enclosure. The plastic case locks at the bottom. On the inside 
of the plastic case, a storage place is provided for a configuration 
diskette and one spare fuse. 
Each VP 100 cabinet is shipped fully assembled. The cabinet 
specifications are as follows: 
_ Height: 
19.5 inches (49.5 cm.) 
Width: 
12.75 inches (32.5 cm.) 
Depth: 5.75 inches (14.5 cm.) 
Weight: 30-40 pounds (13-18 kg.) 
Inner Structure The inner structure is a metal enclosure. The function of the metal 
enclosure is to provide good mechanical support for all the internal 
subassemblies. This enclosure also provides an EM1 and E.SD shield. 
. . _ 
Toshiba VP Systems Release 6.1 ~~sernbW. 1992