Toshiba Voice Processing Vp100 Installation And Maintenance Manual

							PROCEDURES 7A-1 
APPENDIX A 
PROCEDURES 
SYSTEM SERIAL NUMBER SUBDIRECTORIES -‘. 
l 
This is a sample listing of all system serial number subdirectories displayed when the following 
command is issued at the C:\VMXCAT> prompt: 
C:\VMXCAT>dir sn* 
Volume in drive C has no label 
Directory of C:\VMXCAT 
SNOOO002 100 (DIR> MM-DD-YY 
SNOOOOll 100 (DIR> MM-DD-YY 
SNOOOOOS 100  MM-DD-YY 
SNOO0019 100  MM-DD-YY 
SNOW320 100  MM-DD-YY 
SNOOOO24 100 &DIR> MM-DD-YY 
SNOOO023 
’ 100  MM-DD-YY 
SNO00006 100  MM-DD-YY 
10 file(s) 5324800 bytes free HH:MMAa 
HH:MMAa 
HH:MMAa 
HH:MMAa 
HH:MMAa 
HH:MMAa 
HH:MMAa 
HH:MMAa 
HH:MX4Aa 
HH:MMAa 
Note that the system name, ID, software level, and prompt level are not displayed. To view that 
information, you must use the 
CAT Select System menu. 
Toshiba VP Systems Release 6.1 December. 1992  
						

							. . PROCEDURES 78-l 
APPENDIX B 
PROCEDURES 
DATA TRANSFER MESSAGES 
The CAT displays one screen to indicate when data transfer is complete, and another screen to 
indicate that a data transfer error has occurred. The format of the information within each screen is 
always the same; the actual information reported varies. 
In the following examples, the bold type indicates information that does not change. A list of the 
possibIe text entries that can appear within the parentheses is listed at the end of this section. 
n Data Transfer Complete 
_) 
_ The following is the format in which the Data Transfer Complete screen appears. 
n Data Transfer Errors 
The following is the format in which all errors appear. 
(Procedure Name) 
Unable to complete 
(Step of procedure) 
because 
(actual error) 
Press -1 to abort or [I to continue 
Toshiba VP Systems Relea~? 6.1 December, 1592  
						

							7B-2 Installation and Maintenance Manual ‘I 
n Possible Screen Entries 
The following are the entries n-hich can be displayed on the screen. 
Procedure Names: 
Backup Greetings/Names/Script 8r Sequential Messages 
Backup System Configuration 
Restore Greetings&am&Script 5.1 Sequctitiai Messages 
Restore System.Configuration 
Restore System Prompts 
Restore System Software 
Restore System Disk 
Update 
Step of Procedure: 
Displays the actual step of the procedure being performed when the error occurred. If any error 
messages appear, write down the exact error and contact your technical support center. 
Actual Errors: 
Unable to get response 
Unable to complete file I/O operation 
Time Limit Reached 
Unexpected Packet Type 
User Requested Abort 
Packet Out of Seqc?nce 
Data to restore cannot be found 
File I/O Error 
Mailbox does not exist 
Toshiba VP Systems Release 6.1 December, 1992  
						

							STANDARD DTMF lNTEGRAT_lON 
Chapter Contents 
Section Description Page 
8.1 
8.2 
8.3 Stnnrhrrl DTMF integration vs. Adaptive Integration. 
__-..--. - - ....................................................................... 8-l 
Message Waiiing Indication (MWI). ............................................................................................ 8-l 
Called ?arty Identification (CPI) ................................................................................................. 8-1 
Standard DTMF Integration.. ............................................................................................................. 8-2 
Message Waiting Indication (MWI) ............................................................................................ 8-2 
Called Party Identification (CPI). 
................................................................................................. 8-2 
VP 1 OO/PBX Interaction in Standard DTMF Integration .................................................................... 8-3 
Primary and Secondary Answering.. .......................................................................................... 8-3 
Secondary Answering Only ........................................................................................................ 8-4 
Figures 
Figure Description Page 
8-1 
VP lOO/PBX Inte:action - Standard DTMF Integration, Primary and Secondar\/ Answering.......... 8-3 
8-2 VP 1 OOIPEX Interaction - Standard DTMF Integration, Secondary Answering Only _._...._.............. 8-4  
						

							INTRODUCTION 
This chapter contains information about standard phone system integration with the VP 100. 
Topics discussed include: 
. 
Stand&d DTMF Inte_qtion vs. Adaptive Integration. 
. 
Standard DTMF Inte_qtion. 
0 
Message Waiting Indication. 
. 
Called Party Identification. 
. 
VP IOOLPBX Interaction. 
Toshiba VP Systems Release 6.1 December. 1992  
						

							STANDARD DTMF INTEGRATION 
8-l 
8.1 STANDARD DTMF INTEGRATION VS. ADAPTIVE INTEGRATION 
-- 
Standard DTMF Integration and Adaptive Integration (AI) depend on the capabilities of a PBX and 
standard or optional features of the VP 100. 
Standard DTMF Integration and Adapti\-e Integration use VP 100 standard features. However, Adaptive 
Integration enhances the operation beyond standard DTMF integration, dependent upon PBXKO 
capabilities and therefore may require additional hardware, consisting of modems or additional cabling. 
n Message Waiting Indication (MWI) 
In a standard VP 100, when the fim new message is left in a mailbox, ringing Message Waiting 
Notification (MWN) is provided. The VP 100 calls the extension of the mailbox with a new message 
and, if the call is answered, plays a prompt indicating that there are messages in the mailbox. Message 
_ 
Waiting Indication (MWI) is an alternate method of notification. Depending on PBX functionality. an! 
of the following may occur: 
. 
The telephone message lamp may be lit, 
. 
Stutter dial tone may be provided when the telephone receiver is off-hook and a message is 
waiting, or 
. 
With Adaptive Integration, a display phone may indicate that a message is waiting. 
Only one method, either Message Waiting Notification or Message Waiting Indication, is used for a 
mailbox. Both methods may not be used at the same time for the same mailbox. 
Normally, MWN and MWI are turned OFF when the mailbox is logged on to, whether messages are 
listened to or not. 
MWI operation can be varied in the following ways: 
. 
To activate the MWI for each new message (System Parameter 83 - LAMP MW: LIGHT 
LAMP FOR EACH NEW ME.SSAGE). 
. 
To call the extension before acrivating MWI (System Parameter 84 - LAMP MW: C-U-L 
EXTENSION BEFORE LIGHTING LAMP). 
. 
To turn OFF MWI only when a mailbox contains no messages (System Parameter 166 - 
LAMP MW: TURN OFF ONLY IF NO NEW MESSAGES). 
These configurable settings apply to all mailbox holders system-wide and are generally selszd for a 
better match with the PBX functions. 
n Called Party Identification (CPI) 
A standard VP 100 normally supen.ises calls. After collecting digits and outpulsing them. ths L.P 100 
monitors the line to detect ringing. snswer. busy, or all calls forwarded. By staying on the Iin,- unril th? 
call is released, the VP 100 maintains knowledge of the number that was called and can dirfir 
messages correctly. 
Some PBXs can forward information about a call to the VP 100. Depending on the method a particular 
PBX uses to send the information. Standard DTMF Integration or Adaptive integration can process the 
information to tailor system operation to the type of call received. 
l *- 
Toshiba VP Systems R&x~.e 6.1 Cxemc?r. 1992  
						

							8-2 Installation and Maintenance Manual 
STANDARD DTMF INTEGRATION 
The standard connection between the VP 100 and PBX phone system is a 2500-type single line kxtension. 
VP 100 Line Interface Cards (LLIC) accept a series of PBX single lines. By emulating the touchtone 
. 
telephone sets the PBX is expecting, rhe VP 100 performs all the operations that are normall>- possible 
from a single-line phone - receiving calls, taking messages, transferring calls, and initiating PBX 
functions by dialing DTMF digts or codes. 
Standard DTMF Integration depends on the PBX’s capabilities and uses only StandardToshiba VP System 
--_- . 
features. Only PBX call record information deiivered as Y I Nlr signals can be processed by a by>iem 
utilizing Standard DTMF Inte_gration. After an incoming call has had the initial called pa&~‘s LD processed, 
the VP 100 reverts to standard operation. 
n Message Waiting Indication (MWI) 
A system using Standard DTMF Integration may use PBX message waiting indicators if a 2500-type 
extension can dial a code to perform the function. Typically, the message waiting indicator is a lamp 
on the telephone set or a distinctive stutter dial tone provided when the telephone receiver is off-hook. 
The following conditions +Y.J 1nn1~r tn 
Tnshiha tel.-nhonp svctpm~- 
.v A v 1--.. ____ r______ _, _______. 
l Toshiba telephone systems provide MWI via a message waiting lamp on the Toshiba 
proprietary telephoriti. PERCEPTION telephone systems can also provide MWI via a 2500- 
type telephone set equipped with a message waiting lamp. 
0 
MWI (lamp or stutter dial tone) is not available to 2500-type extension users on STRATA 
systems. Message waiting notification is accomplished by ringing the 2500-type extension 
user. 
0 
Stu’rter dial tone is nor available on Toshiba telephone systems. 
The following system parmeters allow the entry of DTMF digit codes to allow the VP 100 to fum 
MWI ON and OFF. 
System 79 - LAMP ho\-: “ON” PRE-EXTENSION DIGITS 
System 80 - LAMP &nv: “ON” POST-EXTENSION DIGITS 
System 81 - LAMP bnx-: “OFF’ PRE-EXTENSI,ON DIGITS 
System 82 - LAMP hfn-: “OFF’ POST-EXTENSION DIGITS 
All possibilities for code Zgirs to prtcsde or follow the desired mailbox are allowed. Code entries [hat 
are not applicable may bc !=it blank. 
-. 
n Called Party Identification (CPI) 
Certain phone systems prn he 
configured to accept the%? tl)r\varded calls in CX or MX mode. The c;lll is extended to rhe c:~lled 
person’s mailbox, and the llrr hears the called person’s greeting and may leave a pri\.alt’ voice 
message. In this form of integration. rhe caller is not required to reenter the called person’s cstenlion 
as would normally be the ;:lse in CS or MX mode. 
Toshiba VP Systems Release 6.1 December. 1992  
						

							8.3 VP lOO/PBX INTERACTION IN STANDARD DTMF INTEGRATION 
 
; 
This section explains how the phone system and the VP 100 interact when switching calls from the VP 100 
port to a called sration in standard DTMF integrated environments. 
n Primary and Secondary Answering 
Figure S- 1 illustrates the interaction between the VP 100 and the PBX in a standard DTMF integration 
inslaiiation_ where both Prilrl~--y alld Seco,ida,-y Aiiswei-iii - .-- ^ ~ - ^ --- ..-- J ,..-...I..- ..c 
Figure S-l follows the diagram. g I1I”Ut;b blc “WZU. Aii eX~~~lilLlulr “I 
2500 on Busy 
or No Answer) 
-&--g 
Lines 
345 
1 VP 100 - _ 
1 I Station I 
Lines 
Figure 8-1 VP lOO/PBX Interaction - 
Standard DTMF Integration, Primary and Secondary Answering Only 
1. An incoming call is directed to the pilot number of the VP 100 hunt group for Primary 
.Answsring (e.g._ 2000). 
3 
-. The L-P 100 plays the port level Company Greeting and prompts the caller to dial an extension. 
i 
_ After [I-..s caller dials an extension (e.g., 346), the VP 100 transfers to a ringing extension and 
rskns=~ ihe port. If the greeting is ON, a transfer is not attempred. but insread the greeting is 
pla!~! 2nd the caller is immediately prompted to leave a message. dial another extension, or 
dial L~T~:K 
-L. On ;1 n.7 answer condition, the extension is programmed to auromntically for\vard calls to a 
different group of ports (e.g., 2500) for Secondary Answering. When the call is forwarded, the 
PBS cp.rds DTMF tones indicating the extension number that rells the VP 100 which extension 
the LYI: ~~as for\vartled from. 
011 bu:. condition. the VP 100 reconnects to the caller and ol‘f?rs 10 t&e in message.  
						

							8-4 Insfaallation and Maintenance Manual 
q Secondary Answering Only 
Figure 8-2 illustrates the interaction between the VP 100 and the PBX in a standard DThIF integation 
installation, where only Secondary Answering mode is used. An explanation ofFiGme 8-Z follows the 
. 
diagram. 
l-N&S 
=578-3346= 
PBX 
.-_ -- 
0 1 
1- 
Station 
Lines 
345,.- I 
316 
(Forwarded to 
2500 on Busp 
or _Yo _bslfer) 
20 .n 1 VP100 
Figure 8-2 VP 1 OO/PBX Interaction - 
Standard DTMF integration, Secondary Answering Only 
1. An incoming call is directed to an extension via a Direct Inward Dial (DID) telephone number 
(e.5.. 578-3316) or station-to-station calling (e.g.. 346). 
7 
-. On a busy or no answer, the extension is programmed to automatically fonvard calls to the VP 
100 pilot number (e.g.. 2500) for.Secondary Answering. When the call is forwarded. the PBX 
tells the VP 100 which extension the call was forwarded from. There is no need for the caller 
to reenter the extension number. 
i 
_. The caller hears an announcement that the person (or extension 346) “is unn~~lable. *’ or, if 
the person’s greeting is ON, the greeting will play. 
Akr the greeting or announcement plays, the caller is prompted to “leafs (I 
prilme ntessage. 
die;.’ ~u1otlzer estemion. or dinl’zero for assistance. ” 
Toshiba VP Sysfcms Release 6. I Decemta. 1992  
						

							. . 
ADAPTIVE INTEGRATION 
Chapter Contents 
Section 
9.1 
9.2 
9.3 Description Page 
Adaptive Integration .......................................................................................................................... 9-l 
Types of Adaptive Integration ........................................................................................................... 9-3 
Enhanced DTMF In-band Integration.. ....................................................................................... 
9-3 
RS-232C Data Link Integrations ................................................................................................. 9-4 
VP 
100 System Responses for Integrated Calls ............................................................................... 9-6 
Called Party Status 4  ............................................................................................................ 
, ....... 9-6 
Calling Party Identification ......................................................................................................... 9-7 
Mailbox Features Available with Adaptive Integration ............................................................... 9-8 
Figures 
Figure Description Page 
9-1 VP 
1 OOiPBX Interaction in Enhanced DTMF In-band Integration Environment .___.........,_...__............ 9-3 
9-2 VP 1OO;PBX Interaction in RS-232C Data Link Integration Environment ._ ____,,.._._............................ 9-4