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Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual
Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual
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Strata AirLink Systems Troubleshooting Strata DK I&M 5/9916-79 Strata AirLink Systems A series of screens display: ©Upgrade of the BSIA software: ©Upgrade of the Base Station software: ©Normal failure of the Base Station upgrade: Important!At this point in the upgrade process, input the UTAM system activation code. 5. From the Software Upgrade screen, click OK. 3493 3494 3495 3483
Strata AirLink Systems Troubleshooting 16-80Strata DK I&M 5/99 6. From the Status menu bar, highlight UTAM and pull down its menu. 7. From the UTAM pull-down menu, select Get UTAM Inputs From Strata AirLink. Important!Make a note of the BSIA serial number and input codes before calling the Strata AirLink Activation Desk because the staff will ask for these numbers. 8. Call the Strata AirLink Activation Desk, (949) 598- 4980 for the activation code. NoteThe hours of operation are: Monday through Friday, 8:00 a.m. to 5:00 p.m., Pacific Standard Time. After the BSIA serial number and input codes are given to the activation desk, the technician will give you the UTAM system activation code. 9. Close the Get UTAM Inputs From Strata AirLink window.The Status window displays. 10. From the Status window, highlight UTAM and pull down its menu. 11. From the UTAM pull-down menu, select Send UTAM Activation Code to Strata AirLink. 3484 3485 3486 3488
Strata AirLink Systems Troubleshooting Strata DK I&M 5/9916-81 Strata AirLink Systems 12. In the UTAM Activation Code dialog box, enter the UTAM Activation Code and click OK. The message “Wireless system has been activated” is displayed at the bottom of the Status window. Important!The UTAM code must be installed in one hour or a new one is required. Normal LED indications display on the BSIA (PWR and Master LED ON) and Base Stations (PWR LED ON). Several messages display (shown at the right) on the PC screen as Strata AirLink Manager tests the installation. Important!If the message “Waiting for Wireless Manager” does not appear in the Status window before the progress bar times out, or LED S2 remains lit after a reboot, the BSIA has not been upgraded. Repeat Substeps 1~12. 3487 3491
Strata AirLink Systems Troubleshooting 16-82Strata DK I&M 5/99 Replacing Defective Handsets Log Files The Strata AirLink Manager creates log files that open in any text editor for viewing. If the log file has blank lines when opened, Strata AirLink Manager is running in the background. Close the software and re-open the log file. Communication errors (PDQ Comm) occur in the log file when the BSIA is powered on. This has no effect on performance. If the log file has information about the boot software instead of the Base Station software after an upgrade or when querying the software, try querying the BSIA software version before querying the Base Station software.1. Go to the Configure Window. 2. Pull down the Select Database menu and click User Database. x 3. From the User Database toolbar, click Get.Current information displays. 4. Highlight the handset ID to be replaced and delete the ID. 5. From the User Database toolbar, click Send.Strata AirLink Manager prompts for confirmation. 6. Click OK. The new data is uploaded. 7. Input the original handset ID. Important!Enter the new SID and HID in the handset by accessing System Configuration ( + )&1). 8. From the User Database toolbar, click Send.Strata AirLink Manager prompts for confirmation. 9. Click OK. The data is uploaded. 10. Go off-hook and press &$//.New ESN is locked into the BSIA. 3272
Strata AirLink Systems Troubleshooting Strata DK I&M 5/9916-83 Strata AirLink Systems Error Messages There are several error messages that can occur during the initial configuration process and data uploads. Most are self-explanatory. A brief description of each is in Ta b l e s 1 6 - 3 1 and 16-32. Table 16-31 System/Base Station ID Troubleshooting Error MessagePossible Solution When alpha characters are input instead of numeric characters, this displays: Click OK and input numeric values. When adding a Base Station and a word was entered that Strata AirLink Manager does not recognize in the Second Base Station Service Enable field, the following displays: Click OK and input TRUE or FALSE. If incorrect DTMF cycle duration ranges have been input, these display: Click OK and enter the proper number. 3269 3278 3262 3263
Strata AirLink Systems Troubleshooting 16-84Strata DK I&M 5/99 RWIU System LEDs There are two LEDs for each Base Station jack on the WWIS, and two on the RWIU for the external power jack and system. The Base Station LEDs are for the transmit and receive sides of the Base Stations. If the LEDs are OFF, they are linked and working. If they are ON, there could be a problem with the cabling or battery. The power LED should be on and the system LED should be blinking. This means that the system is properly linked and working. If any Base Station is not used, its jumper on DIP switch S1 should be off. If S1 is on, the two LEDs will remain lit and the RWIU will try to initialize that Base Station every 40 seconds. Replacing a Defective Handset Table 16-32 BSIA Troubleshooting Error MessagePossible Solution When uploading data, if this error message displays: Check the serial port and try again. If it still fails, contact the System Administrator. If these error messages display during UTAM activation or a software upgrade: lBSIA off-line lSystem did not boot lCritical alarm #48Reset the BSIA immediately to clear all errors and try again. If this error message: “Corrupt Msg from BSIA. Msg length = 31. Pls try again” or “ALM #200. Invalid msg during Base Station sw upgrade” displaysTry the upgrade again. If the Strata AirLink Manager loses its communication link with the BSIARestart the software to re-establish the connection. 1. From the Desktop toolbar, click the Config icon. 2. Click General Settings. 3283 3348
Strata AirLink Systems Troubleshooting Strata DK I&M 5/9916-85 Strata AirLink Systems Measuring DC Resistance 1. Use a digital multimeter that has resistance measuring capability in ohms and a basic accuracy of better than one percent. 2. Use an RJ-11 female-to-female line adapter. 3. Ensure that all permanent wiring is done and all primary protectors are installed, if required. For information on primary protection requirements for UL1459 compliance in the United States, see “Primary and Secondary Protectors” on Page 16-91. 4. Disconnect the RWIU from power. 5. Disconnect the cables from Base Station 1, 2, 3, and 4. 6. Disconnect the transmit and receive cables from the Base Station and connect them into each end of the RJ-11 line adapter, creating a loop. 7. Set the multimeter to the ohms scale. 8. To check the distance to Base Station 1, connect the multimeter probes between pins 1 and 5 or 1 and 6, depending on the cable polarity. 9. Connect the probes between 2 and 5 or 2 and 6. NoteA reading should register at only one of the pairs and must be less than the values listed in Table 16-33. 3. Get current handset IDs. 4. Highlight the defective handset ID and press Del. 5. Input the new handset ID. 6. Click OK. 7. Go off-hook and press &$//.New ESN is locked to the RWIU. 4149
Strata AirLink Systems Base Station Specifications 16-86Strata DK I&M 5/99 10. Repeat Steps 1~9 to check all the Base Stations. 11. If the multimeter reports no reading or high resistance, check the readings again. If the readings are correct after performing Step 9, the transmit and receive pairs are probably reversed or shorted somewhere in the installation. If not, there are open connections somewhere in the installation; check and correct all punch-down connections and repeat Steps 1~9. Base Station Specifications The following tables list the Base Station and power supply specifications for both wireless systems. Table 16-33 Cable DC Resistance Input PowerWire GaugeMaximum DC Resistance Allowed for 2,000 feet Line 22, 24, or mixed 22/24 98 ohms Local22 66 ohms 24 104 ohms Table 16-34 Base Station ItemDescription Dimension 13.25 x 13.25 x 2.5 inches Weight 4 lbs., 11.5 oz. TemperaturesOperating: 0°~40°C Storage: -10°~70°C Channels 8 duplex, 1 control Antennas 4 Antenna Gain 4 dBi maximum, 3 dBi typical Mount Ceiling or wall Wiring Distances from BSIA/RWIULine Power: 1,186 ft. (24 AWG) 2,985 ft. (22 AWG) Local Power: 3,280 ft. (22 and 24 AWG) Modulationp/4 differential (QPSK) Gross Bit Rate 384 kbs (QPSK) Access Method FDMA/TDMA/TDD
Strata AirLink Systems Handset Specifications Strata DK I&M 5/9916-87 Strata AirLink Systems Handset Specifications Power RequirementsPeak Transmission: 80 milliwatts Average Transmission: 40 milliwatts From PBX: 6.5~13 watts For remote power: 13 watts at 2,300 feet Input: -48VDC line power; +5.2VDC local power Consumption: 11.5 watts (-48VDC) from the PBX MiscellaneousLine powered, local power option, voice scrambling. Table 16-35 Base Station Power Supply (Local Power Option Only) NameDescription Dimensions 5 x 3 x 2.25 inches Weight 15.5 oz. without cable Mount Desktop PowerInput: 115/230VAC 0.6/0.3 amps (50/60 Hz) Output: 5.2V at 2.5 amps (20 watts maximum) TemperaturesOperating: 10°~40°C Storage: 0°~50°C Table 16-36 Handset NameDescription Dimension 6.125 x 2.25 x 1.125 inches Weight 6.4 oz. with battery TransmissionPeak: 80 milliwatts Average: 5 milliwatts Antenna 1 internal Antenna Gain 3 dBi maximum, 2 dBi typical Modulationp/4 (QPSK) TemperaturesOperating: 0°~40°C Storage: 0°~50°C (without battery) -10°~70°C (with battery) RingerTypes: 8 Volumes: 3, plus mute LCD 2 lines and 9 characters Table 16-34 Base Station (continued) ItemDescription
Strata AirLink Systems Grounding Requirements 16-88Strata DK I&M 5/99 Grounding Requirements Table 16-37 provides the recommended gauges for the distances between the system and the master ground bus of the office telephone system. The proper gauge wire ensures that DC resistance does not exceed 0.25 ohms. FCC The Strata AirLink wireless telephone system operates under the FCC Part 15 rules for Unlicensed Personal Communications Service (UPCS) equipment in the 1920~1930 MHz band. NotePart 15 ID numbers for the Base Station (BS) and handset are BS-CJ6DT-WRLS-BS-01 and HS-CJ6DT-WRLS-HS-01, respectively. The system complies with UL1459 for safety, and the compliance ID is C86-0345. Part 68 The Strata AirLink Wireless telephone system complies with Part 68 of FCC rules. Product labels contain, along with other information, the FCC registration number. This information must be provided to the telephone company if they request it. NoteThe FCC Part 68 registration number is 5RYISR-23723-WC-T, and the Ringer Equivalence Number (REN) is 0.6B. An FCC-compliant telephone cord with modular plug is provided with the system hardware. This equipment is designed for telephone networks or premises wiring using a compatible modular jack that is Part 68 compliant. If the wireless equipment causes harm to the telephone network, the telephone company will give advance notification. If advance notice is not practical, the telephone company will give notification as soon as possible. Along with the notification, the telephone company will advise of the right to file a complaint with the FCC, if necessary. To report trouble with the wireless equipment, please contact Toshiba America Information Systems, Inc., Telecommunications Systems Divisions in Irvine, CA, (949) 583-3700 for repair and/or warranty information. If the trouble is causing harm to the public telephone network, the telephone company can request that the wireless equipment be removed from the network until the problem is resolved. Important!Repairs must be made by an authorized representative or the warranty is void. Table 16-37 Ground Wire Requirements StrataAirLink:Distance Between BSIA/RWIU & GroundRecommended Gauge 0~18 feet 16 AWG 0~30 feet 14 AWG 0~46 feet 12 AWG 0~73 feet 10 AWG 0~113 feet 8 AWG