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Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual

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    							Strata AirLink Systems
    Troubleshooting
    Strata DK I&M 5/9916-79
    Strata AirLink Systems
    A series of screens display:
    ©Upgrade of the BSIA software:
    ©Upgrade of the Base Station software:
    ©Normal failure of the Base Station upgrade:
    Important!At this point in the upgrade process, input the 
    UTAM system activation code.
    5. From the Software Upgrade 
    screen, click OK.
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    Troubleshooting
    16-80Strata DK I&M 5/99
    6. From the Status menu bar, 
    highlight UTAM and pull 
    down its menu.
    7. From the UTAM pull-down 
    menu, select Get UTAM 
    Inputs From Strata AirLink.
    Important!Make a note of the BSIA serial number and 
    input codes before calling the Strata AirLink 
    Activation Desk because the staff will ask for 
    these numbers.
    8. Call the Strata AirLink 
    Activation Desk, (949) 598-
    4980 for the activation code.
    NoteThe hours of operation are: Monday through Friday, 
    8:00 a.m. to 5:00 p.m., Pacific Standard Time.
    After the BSIA serial number and input codes are given to 
    the activation desk, the technician will give you the UTAM 
    system activation code.
    9. Close the Get UTAM Inputs 
    From Strata AirLink window.The Status window displays.
    10. From the Status window, 
    highlight UTAM and pull 
    down its menu.
    11. From the UTAM pull-down 
    menu, select Send UTAM 
    Activation Code to Strata 
    AirLink.
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    Troubleshooting
    Strata DK I&M 5/9916-81
    Strata AirLink Systems
    12. In the UTAM Activation 
    Code dialog box, enter the 
    UTAM Activation Code and 
    click OK.
    The message “Wireless system has been activated” is 
    displayed at the bottom of the Status window.
    Important!The UTAM code must be installed in one hour 
    or a new one is required.
    Normal LED indications display on the BSIA (PWR and 
    Master LED ON) and Base Stations (PWR LED ON).
    Several messages display (shown at the right) on the PC 
    screen as Strata AirLink Manager tests the installation.
    Important!If the message “Waiting for Wireless 
    Manager” does not appear in the Status 
    window before the progress bar times out, or 
    LED S2 remains lit after a reboot, the BSIA 
    has not been upgraded. Repeat Substeps 
    1~12.
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    Troubleshooting
    16-82Strata DK I&M 5/99
    Replacing Defective Handsets 
    Log Files
    The Strata AirLink Manager creates log files that open in any text editor for viewing. If the log file 
    has blank lines when opened, Strata AirLink Manager is running in the background. Close the 
    software and re-open the log file.
    Communication errors (PDQ Comm) occur in the log file when the BSIA is powered on. This has 
    no effect on performance.
    If the log file has information about the boot software instead of the Base Station software after an 
    upgrade or when querying the software, try querying the BSIA software version before querying 
    the Base Station software.1. Go to the Configure Window.
    2. Pull down the Select 
    Database menu and click 
    User Database.
    x
    3. From the User Database 
    toolbar, click Get.Current information displays.
    4. Highlight the handset ID to 
    be replaced and delete the ID.
    5. From the User Database 
    toolbar, click Send.Strata AirLink Manager prompts for confirmation.
    6. Click OK. The new data is uploaded.
    7. Input the original handset ID.
    Important!Enter the new SID and HID in the handset by 
    accessing System Configuration (
     + 
    )&1).
    8. From the User Database 
    toolbar, click Send.Strata AirLink Manager prompts for confirmation.
    9. Click OK. The data is uploaded.
    10. Go off-hook and press 
    &$//.New ESN is locked into the BSIA.
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    Troubleshooting
    Strata DK I&M 5/9916-83
    Strata AirLink Systems
    Error Messages
    There are several error messages that can occur during the initial configuration process and data 
    uploads. Most are self-explanatory. A brief description of each is in Ta b l e s  1 6 - 3 1 and 16-32.
    Table 16-31 System/Base Station ID Troubleshooting
    Error MessagePossible Solution
    When alpha characters are input instead of numeric 
    characters, this displays:
    Click OK and input numeric values.
    When adding a Base Station and a word was 
    entered that Strata AirLink Manager does not 
    recognize in the Second Base Station Service 
    Enable field, the following displays:
    Click OK and input TRUE or FALSE.
    If incorrect DTMF cycle duration ranges have been 
    input, these display:
    Click OK and enter the proper number.
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    Troubleshooting
    16-84Strata DK I&M 5/99
    RWIU System
    LEDs
    There are two LEDs for each Base Station jack on the WWIS, and two on the RWIU for the 
    external power jack and system. The Base Station LEDs are for the transmit and receive sides of 
    the Base Stations.
    If the LEDs are OFF, they are linked and working. If they are ON, there could be a problem with 
    the cabling or battery. The power LED should be on and the system LED should be blinking. This 
    means that the system is properly linked and working.
    If any Base Station is not used, its jumper on DIP switch S1 should be off. If S1 is on, the two 
    LEDs will remain lit and the RWIU will try to initialize that Base Station every 40 seconds.
    Replacing a Defective Handset
    Table 16-32 BSIA Troubleshooting
    Error MessagePossible Solution
    When uploading data, if this error message 
    displays: 
    Check the serial port and try again. If it still fails, 
    contact the System Administrator.
    If these error messages display during UTAM 
    activation or a software upgrade:
    lBSIA off-line
    lSystem did not boot
    lCritical alarm #48Reset the BSIA immediately to clear all errors and 
    try again.
    If this error message: “Corrupt Msg from BSIA. Msg 
    length = 31. Pls try again” or “ALM #200. Invalid 
    msg during Base Station sw upgrade” displaysTry the upgrade again.
    If the Strata AirLink Manager loses its 
    communication link with the BSIARestart the software to re-establish the connection.
    1. From the Desktop toolbar, 
    click the Config icon.
    2. Click General Settings.
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    Troubleshooting
    Strata DK I&M 5/9916-85
    Strata AirLink Systems
    Measuring DC Resistance
    1. Use a digital multimeter that has resistance measuring capability in ohms and a basic accuracy 
    of better than one percent.
    2. Use an RJ-11 female-to-female line adapter.
    3. Ensure that all permanent wiring is done and all primary protectors are installed, if required. 
    For information on primary protection requirements for UL1459 compliance in the United 
    States, see “Primary and Secondary Protectors” on Page 16-91.
    4. Disconnect the RWIU from power.
    5. Disconnect the cables from Base Station 1, 2, 3, and 4.
    6. Disconnect the transmit and receive cables from the Base Station and connect them into each 
    end of the RJ-11 line adapter, creating a loop.
    7. Set the multimeter to the ohms scale.
    8. To check the distance to Base Station 1, connect the multimeter probes between pins 1 and 5 or 
    1 and 6, depending on the cable polarity. 
    9. Connect the probes between 2 and 5 or 2 and 6.
    NoteA reading should register at only one of the pairs and must be less than the values listed in 
    Table 16-33. 3. Get current handset IDs.
    4. Highlight the defective 
    handset ID and press Del.
    5. Input the new handset ID.
    6. Click OK.
    7. Go off-hook and press 
    &$//.New ESN is locked to the RWIU.
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    Base Station Specifications
    16-86Strata DK I&M 5/99
    10. Repeat Steps 1~9 to check all the Base Stations.
    11. If the multimeter reports no reading or high resistance, check the readings again.
    If the readings are correct after performing Step 9, the transmit and receive pairs are probably 
    reversed or shorted somewhere in the installation. If not, there are open connections 
    somewhere in the installation; check and correct all punch-down connections and repeat Steps 
    1~9.
    Base Station Specifications
    The following tables list the Base Station and power supply specifications for both wireless 
    systems.
    Table 16-33 Cable DC Resistance
    Input
    PowerWire
    GaugeMaximum DC Resistance 
    Allowed for 2,000 feet
    Line 22, 24, or mixed 22/24 98 ohms
    Local22 66 ohms
    24 104 ohms
    Table 16-34 Base Station
    ItemDescription
    Dimension 13.25 x 13.25 x 2.5 inches
    Weight 4 lbs., 11.5 oz.
    TemperaturesOperating: 0°~40°C
    Storage: -10°~70°C
    Channels 8 duplex, 1 control
    Antennas 4
    Antenna Gain 4 dBi maximum, 3 dBi typical
    Mount Ceiling or wall
    Wiring Distances from BSIA/RWIULine Power:
    1,186 ft. (24 AWG)
    2,985 ft. (22 AWG)
    Local Power:
    3,280 ft. (22 and 24 AWG)
    Modulationp/4 differential (QPSK)
    Gross Bit Rate 384 kbs (QPSK)
    Access Method FDMA/TDMA/TDD 
    						
    							Strata AirLink Systems
    Handset Specifications
    Strata DK I&M 5/9916-87
    Strata AirLink Systems
    Handset Specifications
    Power RequirementsPeak Transmission: 80 milliwatts
    Average Transmission: 40 milliwatts
    From PBX: 6.5~13 watts
    For remote power: 13 watts at 2,300 
    feet
    Input: -48VDC line power; +5.2VDC 
    local power
    Consumption: 11.5 watts (-48VDC) 
    from the PBX
    MiscellaneousLine powered, local power option, 
    voice scrambling.
    Table 16-35 Base Station Power Supply (Local Power Option Only)
    NameDescription
    Dimensions 5 x 3 x 2.25 inches
    Weight 15.5 oz. without cable
    Mount Desktop
    PowerInput:
    115/230VAC
    0.6/0.3 amps (50/60 Hz)
    Output:
    5.2V at 2.5 amps (20 watts maximum)
    TemperaturesOperating: 10°~40°C
    Storage: 0°~50°C
    Table 16-36 Handset
    NameDescription
    Dimension 6.125 x 2.25 x 1.125 inches
    Weight 6.4 oz. with battery
    TransmissionPeak: 80 milliwatts
    Average: 5 milliwatts
    Antenna 1 internal
    Antenna Gain 3 dBi maximum, 2 dBi typical
    Modulationp/4 (QPSK)
    TemperaturesOperating: 0°~40°C
    Storage: 0°~50°C (without battery)
    -10°~70°C (with battery)
    RingerTypes: 8
    Volumes: 3, plus mute
    LCD 2 lines and 9 characters Table 16-34 Base Station
     (continued)
    ItemDescription 
    						
    							Strata AirLink Systems
    Grounding Requirements
    16-88Strata DK I&M 5/99
    Grounding Requirements
    Table 16-37 provides the recommended gauges for the distances between the system and the 
    master ground bus of the office telephone system. The proper gauge wire ensures that DC 
    resistance does not exceed 0.25 ohms.
    FCC
    The Strata AirLink wireless telephone system operates under the FCC Part 15 rules for Unlicensed 
    Personal Communications Service (UPCS) equipment in the 1920~1930 MHz band.
    NotePart 15 ID numbers for the Base Station (BS) and handset are BS-CJ6DT-WRLS-BS-01 
    and HS-CJ6DT-WRLS-HS-01, respectively. The system complies with UL1459 for 
    safety, and the compliance ID is C86-0345.
    Part 68
    The Strata AirLink Wireless telephone system complies with Part 68 of FCC rules. Product labels 
    contain, along with other information, the FCC registration number. This information must be 
    provided to the telephone company if they request it.
    NoteThe FCC Part 68 registration number is 5RYISR-23723-WC-T, and the Ringer 
    Equivalence Number (REN) is 0.6B.
    An FCC-compliant telephone cord with modular plug is provided with the system hardware. This 
    equipment is designed for telephone networks or premises wiring using a compatible modular jack 
    that is Part 68 compliant.
    If the wireless equipment causes harm to the telephone network, the telephone company will give 
    advance notification. If advance notice is not practical, the telephone company will give 
    notification as soon as possible. Along with the notification, the telephone company will advise of 
    the right to file a complaint with the FCC, if necessary.
    To report trouble with the wireless equipment, please contact Toshiba America Information 
    Systems, Inc., Telecommunications Systems Divisions in Irvine, CA, (949) 583-3700 for repair 
    and/or warranty information. If the trouble is causing harm to the public telephone network, the 
    telephone company can request that the wireless equipment be removed from the network until the 
    problem is resolved.
    Important!Repairs must be made by an authorized representative or the warranty is void.
    Table 16-37 Ground Wire Requirements
    StrataAirLink:Distance 
    Between
    BSIA/RWIU & GroundRecommended
    Gauge
    0~18 feet 16 AWG
    0~30 feet 14 AWG
    0~46 feet 12 AWG
    0~73 feet 10 AWG
    0~113 feet 8 AWG 
    						
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