Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual

							Peripheral Installation
Auto Attendant
Strata DK I&M    5/9910-79
Peripheral Installation
©Program 03: An RRCS (-4, -8 or -12) must be installed on the DK40i or DK424 RCTU for the 
system to interpret DTMF tones generated by the CO. Use this program to tell the system that 
the common control unit is equipped with an RRCS.
Important!RKYS must also be installed on RCTU, RKYS does not need a Program 03 (or any 
other) program assignment.
©Program 25-1: If there are no RRCS circuits or announcement devices available for an 
incoming CO line built-in AA call, the call will transfer to alternative station(s) (Programs 
81~89) after a time duration assigned with this program.
©Program 23: As many as four digital announcement devices for primary announcements, each 
requiring one standard telephone station port (Figure 10-42), can be assigned. Callers receive 
primary announcements (60 secs. maximum announcement time) –  which consist of the 
greeting along with the delivery of menu prompts – when they first call (they may also be 
rerouted back to the announcement after reaching a busy or ring no answer station).
©Program 24: Transferred calls that are unanswered at stations can be routed to a secondary 
announcement device (60 secs. maximum announcement time), which typically first informs 
the caller that the option they dialed was unavailable and then presents them with either the 
same options offered by the primary announcement device or some additional ones (Figure 
10-42).
©Program 09: Tells the system where to transfer built-in AA calls after the caller has dialed in 
response to the delivered menu options.
©Program 60-6: Enter a DISA security code to prevent users from making unauthorized 
external calls via the AA DISA access (Dial *) feature.
©Program 26: There will be times when transferred AA calls are not answered after camping-on 
to a busy station. This program tells the system when to end the camp-on and to route the call 
to another destination (it could be a secondary announcement device or alternative stations per 
program 10-3, LED 18). If a station has Call Forward set, the call forwards to the proper 
destination instead of routing per AA Program 10-3, LED 18.
©Program 10-3:
©LED 18: Some customers may choose to configure their AA without a secondary 
announcement device. In these arrangements, transferred calls that are unanswered can be 
routed for normal ringing to some alternative stations set in Programs 81, 84, and 87, or 
back to the primary announcement device. LED 18 should be ON if the calls should be 
routed to stations assigned in Programs 81, 84, and 87. It should be OFF for the primary or 
secondary announcement device option. If LED 18 is selected, see LEDs 16 and 17 for 
disconnect timing options.
©LED 15: If LED15 is ON (and Music-on-Hold (MOH) is installed) the DK sends MOH to 
callers when the AA routes a call to ring or camp-on a station. If LED 15 is OFF the DK 
send ring-back-tone to the caller.
©LEDs 16 and 17: Set LEDs 16 and 17 to tell the system when to disconnect, as a 
safeguard, built-in AA calls that have not been answered by stations. This feature assures 
that the loop start CO line that the call was made on is free for other calls if the caller 
hangs up before the call is answered. The initialized disconnect setting is 40 seconds. The 
other timing options available are 150 secs. and 350 secs. Set LEDs 16 and 17 for the 
desired time as follows: 
						

							Peripheral Installation
Auto Attendant
10-80Strata DK I&M    5/99
40 seconds: LED 16 = OFF. LED 17 = OFF.
150 seconds: LED 16 = OFF. LED 17 = ON.
350 seconds: LED 16 = ON. LED 17 = OFF.
Ground start lines disconnect automatically with this timer.
©Program 15: Selects Automatic Release (AR) on Voice Mail, AA or voice calls. This will 
provide automatic release (if the calling party disconnects) without waiting for the safeguard 
timer in Program 10-3.
Built-in Auto Attendant Installation
The built-in Auto Attendant feature only requires the installation of a feature key and customer-
supplied announcement devices to deliver announcements to callers. The feature does not require 
the installation of any other devices.
ä
To install the customer-supplied digital announcement devices
NoteIn Figure 10-42 and elsewhere in this manual, announcement devices are referred to as A1 
and A2. A1 designates a primary announcement device, and A2 a secondary 
announcement device. The prime marks following the designation distinguishes the 
multiple announcers from each other.
1. Ensure that the PCB that will connect with the device is installed per:
Chapter 1 – DK14 Installation for the QRCU3
...or Chapter 7 – DK40i/DK424 Universal Slot PCBs for the KSTU2, RSTU2, PESU, or 
RDSU/RSTS
2. Connect the devices to the selected circuit per wiring diagrams:
©Chapter 1 – DK14 Installation for the QRCU3
©Chapter 3 – DK40i Installation for the KSTU2, RSTU2, PESU, or RDSU/RSTS
©Chapter 8 – DK40i/DK424 Universal Slot PCB Wiring.
3. Ensure that the feature key is correctly installed per:
©Chapter 1 – DK14 Installation for the QKYS
©Chapter 7  – DK40i/DK424 Universal Slot PCBs, see RRCS and RKYS on the RCTU
©Chapter 3 – DK40i Installation for KKYS installation on K4RCU3
4. Program the system per the instructions in “Built-in Auto Attendant Basic Call Sequences” on 
Page 10-78.
5. Record the message and dialing prompts on the announcement device per the device 
manufacturers instructions. 
						

							Peripheral Installation
Auto Attendant
Strata DK I&M    5/9910-81
Peripheral Installation
Figure 10-42 Announcement Device Block Diagram
DK424 Built-in Auto Attendant ACD Applications
The DK built-in Auto Attendant can function with Automatic Call Distribution (ACD) groups in 
two ways (see Flowchart 10-1 and text below):
©The DK built-in Auto Attendant can function to answer calls and send them to selected ACD 
groups when the caller dials the digit assigned to an ACD group.
©A call that is waiting in an ACD queue can overflow to the built-in Auto Attendant to enable 
the caller to choose another destination.
NoteBoth options can be used simultaneously or independently. See Chapter 11 – ACD 
Installation for ACD/Auto Attendant programming options.
Flowchart 10-1 Auto Attendant/ACD Application Flowchart
To Standard Telephone CircuitMDFDigital
Announcer
Digital
AnnouncerDigital
Announcer
Digital
Announcer
Digital
Announcer
Digital
Announcer
Digital
Announcer
Digital
Announcer To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
To Standard Telephone Circuit
See Programs 23 and 24 for Digital Announcement Assignements
(A1 = Primary Auto Attendant (AA) Announcements, A2 = Secondard AA Announcements)
4308
A1
A2
A1
A2
A1
A2
A1
A2
Strata DK
QSTU2
or
KSTU2 (DK40i)
or
RSTU
or
RDSU/RSTS
or
PSTU
or
PESU
Incoming Call
Auto Attendant
Built-in
ACD Group Y
ACD Group XStation
ACD QueueACD Queue
AgentAgent
Overflow
1543 
						

							Peripheral Installation
Auto Attendant
10-82Strata DK I&M    5/99
Digital Announcer Auto Disconnect
The DK built-in AA automatically disconnects digital announcers immediately after the caller(s) 
dials a digit and are routed to a selected destination. Thus, the announcement device does not have 
to play to the end before it is released. This feature requires a digital announcer that can recognize 
a 100 milliseconds open circuit on the (RSTU2, RDSU/RSTS) loop and hang-up when it detects 
the open on the loop. 
Built-in Auto Attendant Block Diagram
A detailed block diagram which includes call flow patterns and associated programs is provided in 
Flowchart 10-2.
Flowchart 10-2 Built-in Auto Attendant Flowchart
5
4 Second Delay
A1A1A1
A1 + 
RRCS Available?(Caller Receives Ringback 
Tone Before A1 Answers)
1 No
1 Second Ringing 
Queue WaitProgram 25: Wait 
Timer (12-24 Sec) Answer
TalkRing Telephones Per 
Program (81-89)
A1 / RRCS 
Becomes 
Available
Ring A1
Program 23
A1 ~ A1 Assignment 
KSTU2 / PSTU / RSTU / 
RDSU / PESU
Note  A1 ~ A1 — Primary
          Announcement Device(s)
A1 Answers Within
16 Seconds
A1 Answers and Plays 
Announcement(60 secs. maximum; RRCS remains for 4 secs.
after announcement disconnects. (Faulty A1) 16-Second
Time-Out
2
Caller Dials and 
system Checks 
Program 09
A
Announcement Ends 
and Disconnects
Caller Hangs Up
No Answer
Disconnect CO Line
Go toCaller Does Not Dial 
Go to on next page
(Reserve A1 + RRCS)
0Answer
Talk
Auto Attendant Ring Control Using 1 Night Transfer 
(NT) Button per Program 78, 81 ~ 89
Is 
Auto 
Attendant Delay Ring 
Mode?
Program 81 ~ 89 Incoming CO Call to Auto Attendant 
Program 78 (61,62,63)
Ring Stations For 12 OR 24 
Sec. Per Program 81 ~ 89Yes
No Answer
ACD CO Lines
(Program 14-0)
ACD Group QueueTo 
Agent
Overflow Option to AA
Programs 14-4, -5, and -6
No
Timeout
1544
on next page 
						

							Peripheral Installation
Auto Attendant
Strata DK I&M    5/9910-83
Peripheral Installation
Flowchart 10-2     Built-in Auto Attendant Flowchart (continued)
Answer
Talk
Auto Attendant Routes Call (Program 09):
*Camp-On Timer 
(Program 26) 
(011-999S)
Caller Receives Music-On-Hold or Ring Back Tone 
per Program 10-3, LED 15 When Auto Attendant 
Routes Call
Camp-On Beep 10 IPS Fast LED 
Flash LCD Camp-On Display
Ring DN for 16 
Seconds1
Dial Idle DN
Busy Station Becomes Idle
16 Second No Answer 1
NoteIf the station has CF/NA set, the 
station will ring for the CF/NA time 
duration and then it will forward to 
the forwarded destination. The 
CF/NA destination station will ring 
16 sec and then route to
    if not 
answered. A call will not forward a 
second time.
Dial
DISA Mode 
Internal 
Dial ToneDial: Wrong or Vacant 
Number; or Dial a DND or 
Ringing Station
A2 In 
System? No
Yes Go to Figure 10-44 ACD
Group
Overflow
To AA
Option
Programs
14-4, -5, and -6Time-Out Dial Busy or 
Ringing DN
3 A
40
Check
Program 10-3
A1 + RRCS 
Available?
15 SecA2 + RRCS Available? No
(15 Second
Time Out)
Yes
1 Second Queue 
Wait
A2
A2
A2Program 24
A1 ~ A1 Assignments to 
KSTU2 / PSTU / RSTU / 
RDSU / PESU Ring A2 Ring Station per Program 
(81, 84, 87) for 40/120/240 
Sec. per Program 10-3 
LEDs 16 and 17 
No Answer
or Automatic
Release Answer
Talk Go toYesNoYes
Yes Program 10-3
LED 18 (On) No
(16 Second Wait for A2/RRCS Available)
Note:
A2 ~ A2 — Secondary
Announcement Device(s)A2 Answers Within
16 Seconds
A2 Answers and Plays 
Announcement (60 Seconds Maximum; RRCS Remains 4 Seconds
After Announcement Disconnects)
2
Disconnect CO Line
Go to4
Go to Time-out 16  Seconds
(Faulty A2)
Figure 10-44
1545
15 
						

							Peripheral Installation
Multiple PIOU, PIOUS, RSSU Installation
10-84Strata DK I&M    5/99
Non-built-in Auto Attendant
Alternatives to using the Strata DK built-in AA feature, are voice mail systems, such as Toshiba 
Stratagy or VP, with an AA feature and non-voice mail AA as a stand-alone device.
Non-built-in Auto Attendant Programming
The Auto Attendant programs described in “Built-in Auto Attendant Basic Call Sequences” on 
Page 10-78 do not apply to the Non-integrated AA feature sources, but Strata DK Programs 03, 04, 
10-1, 13, 16, 31, 33, 36, 37, 39, and 81~89 should be considered for proper operation.
Non-built-in Auto Attendant Installation
Non-integrated AA sources, such as voice mail devices and stand-alone units, connect to standard 
telephone circuits (ports). See Chapter 8 – DK40i/DK424 Universal Slot PCB Wiring for more 
information.
Multiple PIOU, PIOUS, RSSU Installation
Up to three PIOU, PIOUS, or RSSU PCBs can be installed in a system to simultaneously provide: 
maintenance terminal (or modem) interface, Management Information System (MIS) for ACD 
interface, and RS-232 voice mail interface (Toshiba proprietary or SMDI).
Each of these interfaces are provided by the modular jacks on a separate PIOU, PIOUS, RSSU 
(Figure 10-37). Interface assignments are made in Program 03 (Code 41, 42, and 43). PIOU and 
PIOUS Paging, SMDR, relay control, alarm sensor, and door lock functions will be active only on 
the PIOU or PIOUS PCB which is assigned the lowest Program 03 code (41, 42, or 43). RSSU 
only provides the TTY interface for SMDI, local maintenance, or ACD MIS but not for SMDR, 
built-in maintenance modem or system OA.
If TSIU or RSIU/RSIS is installed, functions enabled in Program 76 will operate as programmed 
and the same functions programmed in Program 03 (Code 41, 42, and 43) will not operate. For 
more details regarding RSIU/RSIS/RMDS and TSIU installation, see RSIU installation in Chapter 
7 – DK40i/DK424 Universal Slot PCBs and Figure 8-35 in Chapter 8 – DK40i/DK424 Universal 
Slot PCB Wiring. 
						

							Peripheral Installation
Multiple PIOU, PIOUS, RSSU Installation
Strata DK I&M    5/9910-85
Figure 10-43 Multiple PIOU/PIOUS (Remote Maintenance, MIS for ACD, RS-232 Voice Mail Integration)
RS-232 (DB-25 or DB-9)4 Serial Port
TTY Jack
SMDR2 JackMaintenance Interface
Program 03
Code 41
3
DK424ACD/MIS
Personal Computer
TTY Jack
SMDR2 JackMIS for ACD Interface
 (DK424 Only)
Program 03
Code 42
3
Voice Mail Device
TTY Jack
SMDR2 JackRS-232 (SMDI or Toshiba 
Proprietary) for VM Interface
Program 03
Code 43
3
PIOU, PIOUS, 
or RSSU1
PPTC-25F
or PPTC9 Adapter RS-232 (DB-25 OR DB-9) Serial Port
3-Pair
Modular Cord
COM Port
PPTC-25F
or PPTC9 Adapter3-Pair
Modular Cord
PPTC-25F
or PPTC9 Adapter3-Pair
Modular Cord
RS-232 (DB-25 OR DB-9) Serial Port
PIOU, PIOUS, 
or  RSSU1
PIOU, PIOUS, 
or RSSU1
1546
Maintenance Terminal,
Personal Computer,
Modem, or PDIU-DS
1. Install PIOU, PIOUS, or RSSU PCBs in the last (highest numbered) slot in any cabinet(s).
2. SMDR, Page Outputs, Relay controls, Alarm Sensor, and other miscellaneous options on PIOU or PIOUS will be active on 
the installed PIOU/PIOUS that is programmed with the lowest Program 03 code (41, 42, or 43). RSSU does not provide 
these features.
3. If set, TSIU, RSIU/RSIS Program 76 will override Program 03 code 41, 42, and 43.
4.VP100 and Stratagy use straight cables, VP200/300 require “null modem” connection. PPTC (25-pin) requires a “male-to-
female” gender changer. 
						

							Peripheral Installation
Enhanced 911 Service (E911)
10-86Strata DK I&M    5/99
Enhanced 911 Service (E911)
The Toshiba Strata DK forwards 911 and 9+911 calls to designated ports to interface with external 
third party adjunct translation equipment designed to handle them. The Strata DK provides up to 
two QSTU2, KSTU2 or RSTU2 ports (standard telephone ports) to receive these calls and send 
them to the third party E911 adjunct equipment along with the specific directory number of the 
emergency calling station.
The Strata DK sends the telephone DN to the telephone companys 911 tandem switch that 
forwards the call to the proper Public Safety Answering Position (PSAP) where it is matched up 
with a central Automatic Location Information (ALl) database to provide enhanced information to 
the PSAP dispatcher.
Interface between the third party adjunct equipment and the E911 tandem CO must be via special 
Centralized Automatic Message Accounting (CAMA) trunks. (Ordering of these specialized 
trunks is done through a special ordering desk with your local phone company.)
Important!
lDID numbers: In many cases, a DID service is the only way to provide a unique number 
(CESID) for each station that is recognizable by the telephone company.
lIn order for this feature to be effective, 911 and 9+911 calls must be dialed from a DKT [DN] 
or single-line telephone. 911 calls originating from a [PhDN] CO Line or Pooled Line button 
bypass the adjunct equipment and go directly to the CO exactly as dialed.
E911 System Installation 
1. Ensure that the QSTU2, KSTU2, RSTU2, RDSU/RSTS or PESU PCB is installed in the 
system per Chapter 7 – DK40i/DK424 Universal Slot PCBs or each DK14 and DK40i 
installation section.
2. Connect the E911 system to the selected QSTU2, KSTU2, RSTU2, RDSU/RSTS, or PESU 
standard telephone port. (See Chapter 1 – DK14 Installation, Chapter 3 – DK40i Installation, 
Chapter 8 – DK40i/DK424 Universal Slot PCB Wiring for wiring/interconnecting details.)
3. Program the Strata DK system for the required E911 features. (See “E911 Programming”.)
4. Install E911 external system per the manuals supplied by the vendor selected and used for the 
interface.
E911 Programming
Program *10: Selections 11 and 12 assign the RSTU port to be used for E911 Service. Selections 
91 and 92 assign an inter-digit timer for valid dialing and a delay timer before the station number 
is sent to external E911 equipment.
äRemove the [DN] assignment for ports assigned to E911 so that someone calling a station 
number will not accidentally call 911. 
						

							Strata DK I&M 5/9911-1
DK424 ACD Installation
DK424 ACD Installation11
This chapter includes information on the Automatic Call Distribution (ACD) and Management 
Information System (MIS) for:
©Strata DK424 systems (applies to all common control units except the RCTUA)
©ACD and MIS are not available to the Strata DK14 and DK40i
Included in this chapter are installation instructions, ACD programming procedures and record 
sheets.
NoteOnly qualified service technicians and system programmers should install ACD/MIS.
ACD automatically routes incoming calls so they are equally distributed to a group of ACD 
Agents. Figure 11-1 shows an example of how a typical ACD call is handled. 
						

							DK424 ACD Installation
Installation
11- 2Strata DK I&M 5/99
The Strata DK System provides many ACD functions and custom keys on for Toshiba DKT2000-
series telephones. For instance, the ACD Supervisor can monitor calls and assist Agents through 
use of an LCD telephone, programmed especially for the Supervisor which shows ACD Agent and 
Group information. Telephone instructions are provided in the Strata DK ACD Supervisor Guide
 
and Agent User Guide. 
Figure 11-1 ACD Call Handling Example
Installation
ACD for the Strata DK systems is provided through a feature key upgrade called RKYS. The 
RKYS is a subassembly that attaches to the common control unit to provide the system with 
optional features. See “RKYS Feature Key Upgrades” on Page 5-48 for installation instructions.
Multiple Serial Port Installation
Remote Maintenance, MIS for ACD, and SMDI
With DK R3 or higher (RCTUBA3/BB3, RCTUC3/D3, RCTUE3/F3), the RSIU/RSIS/RMDS 
PCBs can be installed alone or in addition to PIOU/PIOUS/RSSU to provide:
©Maintenance Terminal (or modem) interface
©Management Information System (MIS) for ACD interface
©SMDI
©SMDR
Related Programs
Program 03 (Codes 41, 42, and 43): Assigns PIOU and PIOU interface options. SMDR, page 
outputs, SMDR, relay controls, alarm sensor, and door lock functions on PIOU or PIOUS will be 
active on the installed PIOU/PIOUS that is programmed with the lowest Program 03 code (41, 42, 
or 43).
Incoming Call
ACD Group X
ACD PhDNACD Group Y
ACD Queue
(No Overflow Assignment)ACD Queue
Agent PhDN
• Distributed Hunt Group
• Station PDN, PhDN or CO Line
• Attendant Console
• Another ACD Group
• Auto Attendant
• Announcement StationAuto Attendant
(Built-in or External)
1971