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Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual
Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual
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Hospitality Management Information System (HMIS) Troubleshooting Strata DK I&M 5/9915-75 NoteThe HMIS workstation PC is not equipped with a modem or pcANYWHERE software. 5. From the Main screen, perform one of the following functions: ©Check a guest in or out on the Main screen ©Enable/disable phone service on the Control/Status Tab screen ©Enable/disable DND or CFAC/ CFBNA on the Control/Status Tab screenThe Communications Display Window shows the commands that are being sent to the Strata DK by the HMIS (shown below). As HMIS completes the individual procedure, a check mark is placed next to it. By repeating this step for each of the options, you can verify that HMIS is communicating effectively with the Strata DK. 6. To repeat a procedure already performed, uncheck the box by clicking on it.HMIS performs the same procedure again. 7. To mark all functions as completed, click Flush Queue.All items in the queue are checked as completed. If any procedures are being performed, HMIS discontinues processing. 8. When finished, click Exit. 9. Click Yes. The Launch Auxiliary Server Applications screen displays. 10. Click Close. 3314 3313
Hospitality Management Information System (HMIS) Troubleshooting 15-76Strata DK I&M 5/99 Verify Communication Port Settings 1. From Windows 98/ 95, click Start, then Settings.The Settings drop-down menu displays. 2. Click Control Panel, then double-click the System icon.The System Properties screen displays. 3. Click the Device Manager tab, then double-click the Ports icon.The ports display on the screen. 4. Highlight the COM1 port and click Properties.The Communications Port (COM1) Properties screen displays. 2804
Hospitality Management Information System (HMIS) Troubleshooting Strata DK I&M 5/9915-77 5. Click Resources tab. The screen displays the resource settings for COM1. 6. Check the Interrupt and Address settings.The communication port settings for the HMIS server/workstation PCs are: ©Interrupt = IRQ4 ©Address = 3F8h 7. Click OK. 8. Highlight the COM2 port and click Properties.The Communications Port (COM2) Properties screen displays. 9. Click Resources tab. The screen displays the resource settings for COM2. 10. Check the Interrupt and Address Settings.The communication port settings for the HMIS server/workstation PCs are: ©Interrupt = IRQ3 ©Address = 2F8h 11. Click OK twice, then close the Control Panel window. Important!The COM3 modem must have a unique IRQ and address setting. These resources cannot be shared. 2941
Hospitality Management Information System (HMIS) Troubleshooting 15-78Strata DK I&M 5/99 Verify Modem Settings NoteThe HMIS workstation PC is not equipped with a modem. 1. From Windows 98/ 95, click Start, then Settings. 2. Click Control Panel, then double-click the Modems icon.The screen should designate the COM3 port as Modem 33.6K (as shown). 3. Click the Diagnostics tab. 4. Highlight the COM3 port and click More Info... 2802 2803
Hospitality Management Information System (HMIS) Troubleshooting Strata DK I&M 5/9915-79 Verify pcANYWHERE Modem Settings NoteThese settings are available only on the HMIS server PC. 5. Check the Interrupt and Address settings.The modem settings should be: ©Interrupt = IRQ5 ©Address = 3E8h 6. Click OK twice, then close the Control Panel window. Important!The COM3 modem must have a unique IRQ and address setting. These resources cannot be shared. 1. From Windows 95, click Start, then highlight Programs.The Programs drop-down menu displays. 2. Highlight pcANYWHERE32 and from the drop- down menu, click pcANYWHERE. 3. Highlight the Modem icon and press Alt+Enter. 2943 2944
Hospitality Management Information System (HMIS) Troubleshooting 15-80Strata DK I&M 5/99 4. Highlight COM3 and click Details.The modem properties for COM3 display on the screen. 5. Check that Port field reads COM3. If not, use the pull-down menu to correct. 6. Click OK twice, then close pcANYWHWERE window. 2942
Hospitality Management Information System (HMIS) Troubleshooting Strata DK I&M 5/9915-81 Verify Modem Data Communication Step 1: Set HMIS Server PC as Host PC Step 2: From the Host PC System, remotely connect to HMIS Server PC1. From Windows 95, click Start, then highlight Programs.The Programs drop-down menu displays. 2. Highlight pcANYWHERE32 and from the drop- down menu, click pcANYWHERE. 3. Click Be A Host PC. 4. Double-click the Modem icon.The HMIS is now waiting for connection. 1. From Windows 95, click Start, then highlight Programs.The Programs drop-down menu displays. 2. Highlight pcANYWHERE32 and from the drop- down menu, click pcANYWHERE. 2943 2945
Hospitality Management Information System (HMIS) Troubleshooting 15-82Strata DK I&M 5/99 Step 3: Access HMIS from Remote PC3. Click Remote Control, then double-click the Modem icon.The program prompts you to enter the modem telephone number. 4. Enter the dialing number assigned at RSTU for the HMIS PC system.The Remote PC is now able to operate the HMIS program on the HMIS server PC. 1. From Windows 95 on the HMIS server PC screen, click Start, then highlight Programs. 2. Click HMISWS icon. 3. Type your user name and press Enter. 4. Type your password and press Enter. 2955 2596 2597
Hospitality Management Information System (HMIS) Troubleshooting Strata DK I&M 5/9915-83 View HmisErr.Log The HmisErr.log file located on the HMIS directory captures any error that may occur in each of the modules. This includes reporting the loss of communications with the TTY port on the Strata DK. If an error does occur in the software, it may be necessary to forward this file to Toshiba Technical Support for decoding. NoteThis file is available only on the HMIS server PC. Using a text editor, access the file in the HMIS directory. 5. Click Yes. Important!TelMon must always be running to capture telephone call data. A SMDR Processor (TelMon) minimized button is placed on the desktop taskbar. The HMISCS TTY Communications Server launch pop-up window displays: 6. Click Yes. Important!The TTY Communications server communicates directly with the Strata DK system and must always be running to capture call data. A Comm Server (TTY) minimized button is placed on the desktop taskbar. The Main screen displays. 7. To exit HMIS, from the Main screen, click Exit. 8. Click Yes. 2599 2654
Hospitality Management Information System (HMIS) Troubleshooting 15-84Strata DK I&M 5/99 Figure 15-26 Sample HmisErr.Log View History Log The History log file logs all communications with the Strata DK. ä To view the history log 1. From the Communication Display, click on the lower right-hand area of the screen. 2. Clear the History On box by clicking in it. 3445 3308 4320