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Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual
Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual
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Introduction Related Documents/Media Strata DK I&M 5/99xix ©Keyprint 2000 User Guide provides instructions for the Keyprint 2000 software printing package which allows you to print and store custom button label keystrips for Strata DK 2000- series 10-button or 20-button digital telephones, 20-button add-on modules, and 60-button digital DSS consoles. ©Strata DK Programming Manual provides all instructions necessary to program the system and system record sheets, including ACD. ©Strata DK Installation & Maintenance Manual provides installation instructions for configuring and installing the Strata DK14, DK40i and DK424. It also includes T1/DS-1 interface installation and configuration instructions, as well as fault finding flowcharts to troubleshoot the systems. An ACD Section provides instructions for installing ACD into the Strata DK424. ©Strata AirLink External Wireless System Installation Guide provides step-by-step hardware and software installation instructions. It includes examples of system configurations, information on performing a site survey, and troubleshooting techniques. ©Hospitality Management Information System (HMIS) General Description provides an overall view of the system’s hardware, software, applications and features. The HMIS is a PC- based solution, designed to meet the specific operational needs of small- to medium-sized hotel/motels and includes both the PC and software. ©Hospitality Management Information System (HMIS) User Guide describes the product’s many software features and gives step-by-step instructions for using them. ©Strata DK Library CD-ROM enables you to view, print, navigate and search publications for Strata DK14, DK40 and DK424 digital business telephone systems. It also includes Strata DK424 ACD Documentation, including the Strata D K424 Call Center Solutions General Description, ACD Agent Guide, ACD Supervisors Guide. ACD Installation and Programming instructions are included in the Strata DK Installation and Maintenance Manual and Programming Manual. ©Strata DK HMIS CD-ROM contains a copy of all HMIS documentation/bulletins and enables you to view, print, navigate and search publications. ©StrataControl CD-ROM contains the StrataControl software, that enables viewing, downloading, editing, and uploading Strata DK programmed data on a PC. This software also provides a method of creating custom lists and user guides based on information from the Strata DK system. The CD-ROM contains the StrataControl User Guide. ©DKQuote CD-ROM contains the DKQuote application and the DKQuote User Guide that shows how to use this interactive software to assist you with Strata DK Systems configuration and pricing worksheets. ©DKAdmin/DKBackup CD-ROM includes the programs that let you easily and quickly custom program and/or update the Strata DK14/DK40/DK424 with a user-friendly PC display. The CD-ROM also contains the DKAdmin/DKBackup User Guide that explains how to use the DKAdmin/DKBackup interactive software applications. The current version does not support DK40i. The following documentation and media applies to the Strata DK424 system only. ©Strata DK424 Call Center Solutions General Description provides a system overview, including hardware and feature information. Highlights the technology employed in operating the ACD Strata DK424 system. ©ACD Agent Guide describes the ACD agent feature operation along with step-by-step procedures for using features. ©ACD Supervisor Guide provides instruction on how to use the ACD supervisor features.
Introduction Related Documents/Media xxStrata DK I&M 5/99 ©Insight DK CD-ROM which includes Insight DK software, the upgrade to Insight DK Plus, Demo software, Insight DK documentation and training modules. ©Insight DK Installation Guide explains how to set up the network, install the server software, install clients and explains how the data files are organized. ©Insight DK Supervisor Guide provides instructions for using the Strata DK Insight and Insight DK Plus MIS for the Supervisor of a call center. Instructions for creating and using Real Time Displays, Reports, Alarms, and Wallboards are also included. ©Insight DK inView Quick Reference Guide provides instructions for viewing and customizing the on-screen wallboard and large character views of the real time call center data. ©PC Attendant Console User Guide explains the procedures necessary to operate the PC Attendant Console. ©PC Attendant Console Quick Reference Guide provides a quick reference for frequently- used PC Attendant Console features. ©Call Center Viewer User Guide describes how to install and operate the Call Center Viewer application on a PC. It explains how to view and customize ACD group and agent status information. ©Software MIS (SMIS) Supervisor Manual provides descriptions, examples, and instructions on using the Software MIS application. For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata DK documentation and enables you to view, print, and download current publications.
Strata DK I&M 5/991-1 DK14 InstallationDK14 Installation1 This chapter explains how to install the Strata DK14 system. It includes information on site requirements, wiring diagrams, and step-by-step instructions on how to install the unit(s), the ground wiring, AC power cabling, reserve power (battery backup) cabling, and PCB cabling. Inspection 1. When the system is received, examine all packages carefully and note any visible damage. If any damage is found, do not open the packages. Contact the delivery carrier immediately and make the proper claims. 2. After unpacking (and before installing), check the system against the packing list and inspect all equipment for damage. If equipment is missing or damaged, contact your supplier immediately. 3. Be sure to retain original packaging materials for re-use when storing or transporting system hardware. Packaging and Storage CAUTION!When handling (installing, removing, examining) PCBs, do not touch the back (soldered) side or edge connector. Always hold the PCB by its edges. äWhen packaging and storing the system, remove PCBs from the system cabinet (the power supply may remain installed in the cabinet for storage and shipment). PCBs should be packaged in their original antistatic bags for protection against electrostatic discharge. Be sure to package equipment in its original shipping containers. Site Requirements This section defines the installation site requirements necessary to ensure a proper operating environment for the DK14. Also included are grounding requirements. (Ta b l e 1 -1 for electrical/ environmental characteristics.)
DK14 Installation Site Requirements 1-2Strata DK I&M 5/99 Input Power The system requires an input power source of 115VAC ± 10VAC, 50/60 Hz, 10 amps. The AC outlet is recommended to be dedicated and unswitched, with a solid third-wire ground. (See “AC Power and Grounding Requirements” on Page 1-3 for details). This is to eliminate interference from branch circuit motor noise or the like, and to prevent accidental power-off. To avoid accidental power turn-off, Toshiba recommends that you do not use an ON/OFF wall switch on this dedicated AC circuit. For the DK14, a reserve power source (two customer-supplied 12-volt batteries) may be connected to the system to serve as a power failure backup. Clearance and Location The minimum clearance requirements for the DK14 KSU are shown in Figure 1-1. The HPFB should be mounted directly above the D14 KSU. Consider the following conditions when selecting a location for the KSU(s): The location must be: ©Dry and clean ©Well ventilated ©Well illuminated ©Easily accessible The location must not be: ©Subject to extreme heat or cold ©Subject to corrosive fumes, dust, or other airborne contaminants ©Subject to excessive vibration ©Next to television, radio, office automation, or high frequency equipment 2 2 16.4 Front View Top View 3 3 Front Clearance Wall 2 DK14 KSUHPFB 2 2 10 2399 Figure 1-1 DK14 KSU Clearance Requirements
DK14 Installation AC Power and Grounding Requirements Strata DK I&M 5/991-3 DK14 Installation AC Power and Grounding Requirements The DK14 requires a solid earth ground for proper operation. The AC power cord contains a conductor for the “third-wire ground” provided by the commercial power outlet. The third-wire ground should be the only ground necessary for the DK14; this ground must originate at the buildings main power distribution panel and have a solid connection to earth ground. (See Figure 1-2.) AC Voltage Range: ©115VAC ± 10VAC ©0.7 amp. max CAUTION!Lack of proper ground may cause improper operation and, in extreme cases, system failure. Table 1-1 Summary of Electrical/Environmental Characteristics DK14 Primary Power Input AC (Power Supply Specification) AC frequency Power AC Current85~135VAC 50/60 Hz 75 watts maximum
DK14 Installation AC Power and Grounding Requirements 1-4Strata DK I&M 5/99 AC Power and Third-wire Ground Test Test the “third-wire ground” for continuity by either measuring the resistance between the third prong terminal (earth ground) and a metal cold water pipe (maximum: 1 ohm), or by using a commercially available earth ground indicator. If neither procedure is possible, perform the following earth ground test procedure. äTo perform the earth ground test procedure 1. Obtain a suitable voltmeter, and set it for a possible reading of up to 250VAC. 2. Connect the meter probes between the two main AC voltage terminals (white and black wires) on the wall outlet. The reading obtained should be between 100~125VAC. 3. Move one of the meter probes to the third terminal (green wire ground). Either the same reading or a reading of zero volts should be obtained. 4. If the reading is zero volts, leave one probe on the ground terminal and move the other probe to the second voltage terminal. CAUTION!If a reading of zero volts is obtained on both voltage terminals (white wire to green wire, black wire to green wire), the outlet is not properly grounded. Omit Steps 5 and 6, and see following CAUTION! 5. If a reading of zero volts on one terminal, and a reading of 105~125VAC on the other terminal is obtained, remove both probes from the outlet. 6. Set the meter to the “OHMS/Rx1” scale. Place one probe on the ground terminal, and the other probe on the terminal that produced a reading of zero volts. The reading should be less than 1 ohm. CAUTION!If the reading is more than one ohm, then the outlet is not adequately grounded. If the above tests show the outlet AC voltage is not in range or is not properly grounded, the condition should be corrected (per Article 250 of the National Electrical Code) by a qualified electrician before the system is connected. Alternate or Additional Ground If the “third-wire” AC ground can not practically be improved or if extreme motor noise or other disturbance causes system malfunction, or if local area lightning storms exist, a separate direct ground may be warranted. Connect a separate earth ground from a cold water pipe or earth grounding rod directly to the FG screw terminal on the DK14 power supply (see Figure 1-2). This chapter provides the instructions necessary to mount the DK14 Key Service Unit (KSU). Instructions are also provided on how to remove and replace the power supply. WARNING! Hazardous voltages that may cause death or injury are exposed during the following test. Use great care when working with AC power line voltage.
DK14 Installation KSU Mounting Considerations Strata DK I&M 5/991-5 DK14 InstallationKSU Mounting Considerations The KSU is designed to be mounted on a wall or other vertical surface. Toshiba recommends using the following method. Pre-installation 1. Loosen the screws on the front cover of the KSU, and remove the cover (Figure 1-3). 2. Move the SW1 RAM Storage Battery jumper plug strap on the motherboard to the ON position (Figure 1-4). 3. If the DK14 is less than one mile from the central office (or PBX), set the CO line PAD switches, SW401 and SW451, to the PAD position to provide a 3db level loss to avoid excessive loudness. 4. Install all optional PCBs per instructions later in this chapter. Figure 1-4 DK14 Interior View AC DC 6.87 10 Front Cover Screws (4) 16.3 6.7 Wall Mount Screws (4)2361 Figure 1-3 DK14 Dimensions J15 QRCU J11 J14 J10 QCDU#2 QCDU#1 J9 0 PAD 3 NOR BNPAD 0 PAD 3 NOR BNPAD SW401 SW451 QSTUJ12 QSTUJ13 VR701 J19 J21 WSIU J20 WSIU J2C01 J7J8 QSTU SW1 Off On QSTU J16 QRCU J3C02 FG FG BAR 25-pair Female Amphenol Connector (to Station Tip/Ring and Relay Contact) SW451 (CO1) SW401 (CO2): 3-db PAD Switches for CO Line 1 and 2 2404 Modular Jack Cover Holders (for Storage of Modular Jack Covers)System Frame Ground Bar DK14 Main Printed Circuit Board J3, CO Line 2 Modular Jack (RJ11) J2, CO Line1 Modular Jack (RJ11) WMAU1A
DK14 Installation KSU Mounting Considerations 1-6Strata DK I&M 5/99 Mounting the KSU 1. Make sure the power supply switch is turned OFF. 2. Place the KSU on the desired location on the mounting surface and mark the location of the four screw holes (there is one on each corner). See Figures 1-3 and 1-5. 3. Make sure the location of the KSU meets the minimum clearance requirements. 4. Drill holes on these marks. 5. Secure screws approximately two thirds of the way into the top two holes on the mounting surface. 6. Hang the unit from the top two screws and then secure the screws completely into the mounting surface. 7. Finish securing the unit to the mounting surface by completely screwing the bottom two screws into the wall. 8. Ground system according to previous “AC Power and Grounding Requirements” on Page 1-3 instructions. 9. Connect applicable wiring (modular CO line cords, 25-pair amphenol connector cable, etc.) to the KSU. Route the wiring as shown in Figure 1-6, and then fasten wiring to the unit with the tie wraps that come with the KSU. (See Figures 1-16~1-18 for additional wiring details.) NoteFigure 1-6 shows cables routed to the right; they may also be routed to the left, depending on the location of the MDF. 10. If the Reserve Power Battery and Charger (HPFB) is going to be installed, refer to the following section. If not, proceed to Step 11. 11. Plug the AC power cable into an outlet and then turn ON the DC power supply switch. 12. Reinstall the front cover onto the KSU. Stud PlasterboardHard Board (1/4 inch plywood) DK14 KSU 2360 Figure 1-5 DK14 KSU Wall Mount Method
DK14 Installation Reserve Power Battery Strata DK I&M 5/991-7 DK14 Installation Reserve Power Battery A second HPFB can be installed directly above the unit to supply backup reserve power. äTo install the Reserve Power Battery and Charger (HPFB) 1. Place the HPFB directly above the DK14 KSU (Figure 1-7). 2. Mark the location of the two screw holes, then drill holes. 3. Screw the two screws two-thirds into the mounting surface. 4. Hang the HFPU on the screws then tighten the screws into the mounting surface. 5. Plug the first HPFB connector into BATT connector on the right side of the KSU. 6.Connect a ground wire from the HPFB “FG” screw to the DK14 QPSU8 screw labeled “HPFB6.” The ground wire can be fed through the opening by the AC power cord. NoteThe DK14 should be plugged into AC power and the DC power switch should be turned ON. The HFPU will not start to operate if AC power is not available during the initial installation. 7. The 24VDC LED on the HPFB should light. If it does not light, press the battery OFF switch with a pencil point or other small-tipped object. O —AC Power Cord and Plug 4 7 Station Tip/Ring Amphenol 25-pair Jack (female) Left Side ViewRight Side View RJ11 CO Line Jacks RS-232 Interface Jacks, TTY, Caller ID, SMDR DC ON/OFF Power Switch Reserve Battery (HPFB) Connector RJ11 Power Failure Transfer Jack BATT DC SI01 SI02 Tie-wrap supplied to Hold Amphenol Connector CO4 CO2 CO1 CO3 PFT To HPFB FG Screw 3 2397 Tie-wrap Holder Tie-wrap Holder Figure 1-6 DK14 Side View and Jack Locations
DK14 Installation Power Supply Removal and Replacement 1-8Strata DK I&M 5/99 8. Dress and tie-wrap the HPFB cables. 9. To mount a second HPFB, repeat Steps 1~4, then plug the second HPFB connector in the first HPFB and connect an FG wire between each HPFB FG screw. 10. To test the HPFB, remove the DK14 AC plug from the AC outlet. The DK14 AC LED will go out, but the DK14 DC LED remains on. Also the system remains in normal working order and the HPFB 24V LED remains on. 11. If it is desired to turn off the HPFB (after loss of AC power), use a pencil or other sharp object to press the Battery OFF switch. CAUTION!Once the HPFB is turned OFF or unplugged (during AC power loss) it will not operate again until AC power is restored to the DK14 KSU. Power Supply Removal and Replacement The power supply comes factory-installed in the KSU; if necessary, it can be removed and replaced. Power Supply Removal 1. Make sure that the power supply switch is OFF and that the AC power cable is not plugged into an outlet. Confirm that green AC LED is not lit. See Figure 1-8. 2. Loosen the screws on the front cover of the KSU, and remove the cover. 3. Unplug HPFB cable from BATT connector of power supply and disconnect the HPFB ground wire. AC DC AC Power Cord/Plug 4 7To Second HPFB (optional) Second HPFB Connector FG Screw Tie-wrap Note Do not run power cables with station and CO line cables.DC Power Switch Tie-wrap Battery Connector HPFB Unit: Reserve Power Battery and Charger (optional) HPFB FG Wire 2403 Figure 1-7 DK14 Reserve Power Installation