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Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual

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    							Station Apparatus
    Digital Add-on Module Installation
    Strata DK I&M    5/999-29
    Station Apparatus
    Digital Add-on Module Installation
    Install one or two DADM 2020s to a 2000-series digital telephone (only). 
    ©DK14 supports up to 8 DADMs
    ©DK40i supports up to 12 DADMs
    The number of DADMs supported by the DK424 depends on the common control PCB:
    ©RCTUA supports 12 DADMs
    ©RCTUB supports 40 DADMs
    ©RCTUC/D supports 120 DADMs
    ©RCTUE/F supports 200 DADMs 
    The DADM provides DSS buttons, speed dial 
    buttons and CO line buttons.
    Notes
    ©See Chapters 1, 3 or 5 – DK14, DK40i or 
    DK424 Installation for loop length and 
    secondary protection requirements.
    ©DADMs cannot be installed on telephones that 
    have RPCI-DI on OCA/DVSU installed.
    ä
    To install DADMs
    See Figure 9-20 and follow these steps:
    1. Loosen the four captive screws on the 2000-
    series digital telephone base and remove the 
    base.
    2. Remove the base handset hanger.
    3. Loosen two captive screws on DADM and remove bases.
    4. Put the DADM supplied cable through the telephone and DADM bases.
    5. Connect DADM cable connectors to P1 of DADM and P1 of DKT2000 telephone.
    6. Install base of DADM and telephone– tuck DADM cable into DADM and telephone base, as 
    necessary, for proper length.
    7. Secure DADM to telephone base with DADM connecting plate (using four screws).
    8. If required to achieve maximum distance, install 2-pair house cable (or external power) and 2-
    pair modular cord, supplied with DADM. (See Chapter 8 – DK40i/DK424 Universal PCB 
    Wiring.)
    9. If a second DADM should be installed, connect P1 of the second DADM to P2 of the first 
    DADM with the DADM connecting cable.
    1870 
    						
    							Station Apparatus
    Digital Add-on Module Installation
    9-30Strata DK I&M    5/99
    Figure 9-20 Digital Add-On-Module
    ADM Programming
    ADMs are programmed in Program*29.
    Important!To activate the ADM, Program *29 must be entered for each telephone port 
    equipped with an DADM.
    See the Strata DK programming record sheets in the Strata DK Programming Manual for button 
    defaults.
    DIU & ADM
    1Black Wire
    to Pin 1
    Black Wire to Pin 1
    1
    110
    12P 1
    P 2
    DADM Cable
    (Supplied with DADM)
    P1 of Bottom PCBTelephone
     Base Remove Handset
    Hanger DADM Connection
    Plate (provided
    with DADM)
    4-Screws
    2000-Series
    Digital Telephone(Larger Connector)
    View of BottomDADM2020 2000-Series DKT
    DADM2020
    4-Screws
    DADM Base 
    (Smaller Connector)
    P 1
    P 2 (No
    Connection)
    First DADM
    Second DADM
    1
    110
    12
    1495 
    						
    							Station Apparatus
    PC Attendant Console
    Strata DK I&M    5/999-31
    Station Apparatus
    PC Attendant Console
    A Strata DK system configured with RCTUB2 or RCTUBA/BB can support two Attendant 
    Consoles, and systems with RCTUC1/D2 or RCTUC3/D3 can support four Attendant Consoles. 
    The RCTUA1, RCTUA3, RCTUB1, or RCTUC/D1 do not support Attendant Consoles.
    PC and conventional Attendant Consoles require RCTUB2 or RCTUC/D2 R 2 processors or 
    RCTUBA/BB, RCTUC3/D3, RCTUE3/F3 R3 processors. 
    The PC attendant console (DK-PCATT) requires a customer-supplied, IBM-compatible PC. A 
    VGA or SVGA monitor and a COM port dedicated to the PC attendant console is required. 
    Toshiba recommends the following for the PC attendant console: Pentium processor/100 MHz, 16 
    MB RAM, 1.44 MB floppy drive, 200 MB hard drive, and a mouse. A tower that sits on the floor 
    is provides better monitor visibility (as opposed to a desktop model). Microsoft® Windows® 95 
    software must be resident on the PC. Windows 3.1 will work, but Windows 95 is recommended.
    Important!After the PC attendant console is installed in Windows 95, you can find your old 
    program groups by clicking the Start button (formally Program Manager) and then 
    selecting Programs. Your groups appear as folders. To manage files in Windows 95, 
    click the Start button, select Programs, and then click Windows Explorer (formally 
    File Manager). Your directories appear as folders.
    Hardware Installation
    The RATU PCB can support up to four Attendant Consoles in any combination. (See “RATU 
    Installation” on Page 7-22.)
    Notes
    lThe maximum distance from the Strata DK to either attendant console is 1000 ft. (303 m).
    lAttendant console cable runs must not have the following:
    lCable splits (single or double)
    lCable bridges (of any length)
    lHigh resistance or faulty cable splices
    lSee Chapter 8 – Universal Slot PCB Wiring Diagrams for attendant console wiring.
    lSee Chapter 3 – DK40i Installation or Chapter 5 – DK424 Installation for loop length and 
    secondary protection requirements.
    CAUTION!When installing the PC or conventional attendant console cable, do not run the 
    cables parallel to AC power if they are within three feet of an AC line. AC 
    power lines should be crossed at right (90
    °) angles only. In particular, avoid 
    running station wire pairs near devices that generate electrical noise, such as 
    neon or fluorescent light fixtures. 
    						
    							Station Apparatus
    PC Attendant Console
    9-32Strata DK I&M    5/99
    ä
    To install the PC attendant console
    See Figure 9-21 on Page 9-32 and follow these steps:
    1. Connect the RATI to the PC COM port a with a standard RS-232 cable. 
    2. Use one-pair wiring to connect the MDF to an RJ11 jack at the attendant console location. If 
    you need to use a long cable, use two-pair for more power.
    3. Plug in the handset cradle to the RJ45-jack.
    4. Plug in the headset (if needed) to the handset base.
    5. After programming the Strata DK424 system, install the PC attendant console software and 
    complete the Telephony Setup per the instructions on “PC Attendant Console Software 
    Installation” on Page 9-34.
    Figure 9-21 RATI Assembly/Disassembly
    Notes
    lDo not cut HEADSET jumper unless you are connecting two headsets.
    lCut CARBON jumpers if a carbon handset is connected to the RATHC handset cradle.
    l“REC OUT” can be used to monitor or record the attendant console talkpath. Both the attendant and 
    connected party will be monitored or recorded. The record level output from the attendant handset or 
    headset is approximately 3 dB below the connected party record level. Use a 1/8” mini audio jack.
    l“AUX IN” can be used to send audio to the attendant and connected party. The audio level to the 
    attendant is approximately 10 dB below the audio level sent to the connected party. Audio sent to the 
    outside party is limited to–15 dBv (CO Tip/Ring). Use a 1/8” mini audio jack.
    lSee Figures 8-16 and 8-17 in Chapter 8 – DK40i/DK424 Universal Slot PCB Wiring for RATI cable 
    wiring information.
    POW DTR DSR
    RATI (Front View)
    Bottom Panel
    RATI PCBCarbon Jumper
    Headset Jumper
    DB9-FEMALE
    (To PC COM Port Cable)
    RJ11-JACK
    (To RATU Modular Cord)
    RJ45-JACK
    (To RATHC Modular Cord)
    REC OUT
    (To Tape Recorder RECORD Input)
    AUX IN
    (Not Used)
    1497 
    						
    							Station Apparatus
    PC Attendant Console
    Strata DK I&M    5/999-33
    Station Apparatus
    PC Attendant Console Programming
    Program 03: Code 51 assigns the RATU PCB attendant console cabinet slot number.
    Important!The RATU PCB takes up four station ports in software; each attendant console will 
    be assigned one of the ports in consecutive order. Toshiba recommends installing the 
    RATU PCB in the next highest slot number following the last station PCB installed–
    do not skip slots. The first port number will be the next consecutive port number 
    following the last station port installed.
    Program 15: If the attendant console is used to set-up trunk-to-trunk (two CO-line or tandem) 
    connections with loop start lines, set Program 15-5 appropriately; if the CO sends the AR-Hold 
    signal, set 15-0 and 15-3 to Detect. If the CO does not send the AR signal, set 15-0 and 15-3 to 
    Ignore. Loop start trunk-to-trunk calls remain on attendant hold loops only if AR-Ignore is set.
    Program 58
    ©58-1: Sets the attendant console overflow time for each console.
    ©58-2: Sets the console display for EL or CRT (EGA) and enables or disables console call 
    waiting tone for each console. (Not used for the PC attendant console).
    ©58-4: Sets the console Answer key priority for each console.
    ©58-5: Sets the console overflow destination for each console.
    Program 59: Assigns attendant console Flexible Buttons (Keys) for each console.
    Attendant Console Load Share Programming
    Program 81~89: Assigns CO lines (loop, ground, and DID) to share the incoming call load 
    between consoles. (Tie lines load share on Dial “0” calls only, without the use of Programs 81~89.) 
    All incoming CO lines (including DID lines) to be distributed between two or more Attendant 
    Consoles should be assigned to ring each console in Programs 81~89.
    NoteDelay ring assignments do not apply to DID lines.
    Program *09: Assigns the user company’s main listed [DN] (last four digits) to the attendant 
    console if DID lines should ring the console. If the DID lines are assigned to ring multiple 
    attendant console ports in Programs 81~89, DID calls will be distributed between the consoles. 
    Only one console (any one) should be assigned with the main listed [DN] in Program *09.
    Programs 71 and 72: Can be used to provide an alternative assignment of DID calls using Program 
    *09. Program 71 assigns the dialed number to ring at different locations during each Night Mode 
    (Day, Day2, Night). DNIS tags can be added for personalized identification of calls. Program 72 
    provides external forwarding of calls listed in Program 71.
    Program *17: Assigns each CO line to an attendant console as the DID line intercept position as 
    required. (Intercept calls do not load share.)
    Attendant Console Load Share Programming Example
    The user’s company DID line [DN] is 583-3700; this number and other loop start lines should ring 
    in a load sharing manner to each of the Company’s two Attendant Consoles in the Day, Day 2, and 
    Night modes.
    Attendant consoles one and two are connected to RATU ports 024 and 025 respectively and should 
    load share 583-3700 calls and other CO line calls. Program the DK424 as shown below:
    ©In Programs 81, 84, and 87, assign all CO and DID lines to ring ports 024 and 025.
    ©In Program *81, *84 and *87, assign all CO lines to flash the [PDN] of port 024. 
    						
    							Station Apparatus
    PC Attendant Console
    9-34Strata DK I&M    5/99
    ©In Program *09 or 71, assign digits 3700 to port 024, and assign any other selected DID 
    extension number(s) to port 025–note that when the DID extension number assigned to either 
    console is dialed, calls will load share between consoles.
    PC Attendant Console Software Installation
    Step 1: Install the Software
    The PC attendant console requires the installation of software on an IBM-compatible PC which 
    has been connected to the RATI. See “To install the PC attendant console” on Page 9-32.
    ä
    To install the software
    1. Turn on the PC and open the Windows Program.
    2. Insert Diskette #1 in drive A (or B).
    3. Run A:\setup (or B:\setup) from Windows. The installation process will proceed and request 
    you to remove Diskette #1 and insert Diskette #2 as the program is decompressed and 
    installed.
    A new program group will be added to your Windows Program Manager for the PC Attendant. 
    This will include three icons for running the PC Attendant, PCATT BACKUP, and TELEPHONY 
    SETUP (see screen below).
    Step 2: Add the Driver
    Before the PC attendant console can be used, the driver for the interface to the RATI must be 
    installed and Telephony Setup must be established. The following steps may be skipped if this 
    driver was previously installed.
    1. Click the Telephony Setup 
    Icon or respond to the “Go 
    to Telephony Setup box” 
    at the end of the 
    installation process.
    2. From the Telephony 
    dialog box, click the 
    Driver Setup... button. 
    1021
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    							Station Apparatus
    PC Attendant Console
    Strata DK I&M    5/999-35
    Station Apparatus
    3. In the Telephony Drivers dialog 
    box, if “ATT Telephone Telephony 
    SP” is shown in the driver list, go 
    to Telephony Setup below. 
    Otherwise, click the Add button to 
    display the Add Dialog screen.
    4. From the Add Drivers dialog box, 
    if “ATT Telephone Telephony SP” 
    is in the list, then select it (it should 
    be highlighted) and press Add.
    5. If “ATT Telephone Telephony SP” is not listed, press Add and type 
    c:\windows\system\att.tsp
     in the edit box. Click OK to return, select it in the list 
    and press Add.
    Step 3: Set Up the Telephony Driver
    1. From the Telephony Drivers dialog box, click the Setup button.
    2. From the DK PC Attendant Configuration dialog box, set the COM port used for the RATI 
    interface (COM1, COM2, COM3, COM4).
    3. Choose the processor type for the 
    connected DK424 system (RCTUB 
    or RCTUC/D).
    4. Select the DK software version of 
    the system (R2, R3 or higher).
    5. Enter emergency numbers as 
    programmed in Program 44-91~93 
    of the DK424.
    6. Click the Default Configuration 
    button. This will set all the 
    parameters to match the default 
    values of the DK424. 
    Important!It is extremely important 
    to match the parameters 
    set in the DK424 with 
    those in the Telephony 
    Setup or the PC attendant console will not know how to operate properly. Before 
    Step 7, go through each of the following telephony setup programs. ALL changes in 
    these following screens must match the corresponding values in the programming of 
    the DK424.
    1023
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    1024 
    						
    							Station Apparatus
    PC Attendant Console
    9-36Strata DK I&M    5/99
    7. The Default Configuration button will close the DK424 PC Attendant Configuration screen. 
    To make changes, select Setup again, then continue.
    Default Key Assignments
    From the DK PC Attendant Configuration screen, the Configure Keys button takes you to the DK 
    PC Attendant Key Configuration screen.The default key assignments are defined for R2 and R3. 
    These key assignments must match Program 59 of the DK. The Default Config button on this 
    screen sets the default keys only, whereas the Default Config button on the previous screen sets the 
    system database defaults.
    ä
    To assign PC Attendant keys
    1. From the PC Attendant 
    Configuration dialog box, select 
    the key that you want to change. 
    The Key Type drop-down box 
    shows a list of key names that can 
    be selected for that button. The 
    three-digit program codes are 
    shown in front of the button for 
    convenient programming. If the 
    programming telephone is next to 
    the PC attendant console, you can 
    look at the codes on the PC 
    Attendant screen while you 
    program. 
    2. Click OK after making your 
    selections.
    Access Codes
    Access Codes are used by the DK424 for dialing features. The access codes (dialing plan) must 
    match to allow the PC Attendant to dial the correct code to activate certain features. This is 
    normally left at default, but if Program 05 is modified, corresponding changes are needed here. If 
    no changes were made to Program 05, skip these steps.
    ä
    To change access codes to match Program 05
    1. From the DK424 PC Attendant 
    Configuration screen, click the 
    Access Code button. 
    2. In the Access Code dialog box, 
    click OK after making your 
    selections.
    1026
    1025 
    						
    							Station Apparatus
    PC Attendant Console
    Strata DK I&M    5/999-37
    Station Apparatus
    Class of Service
    The Class of Service settings 
    should reflect the call states and 
    features which are anticipated to be 
    used the most often. 
    1. From the DK424 PC Attendant 
    Configuration screen, click the 
    Class of Service button.
    These contain two items from 
    Program 10 for setting the 
    operation for Tone First or Voice 
    First when calling a [DN] on the 
    system and for setting the system to 
    support two or three Night Transfer 
    modes. The Class of Service for the 
    port assigned to the PC attendant 
    console must match Program 30 of 
    the DK424. 
    2. In the Class of Service dialog box, 
    click OK.
    DNIS Trunks
    To allow the DNIS feature to work properly, the PC attendant console needs to know whether 
    trunk ports are being used for DNIS number translation or for CO line circuits. This assignment 
    must follow Program 17 LED 05 in the DK424. (LED ON requires the line to be marked as 
    DNIS.) 
    ä
    To set DNIS trunk identification
    1. From the DK PC Attendant 
    Configuration screen, click the 
    DNIS button.
    2. From the Class/ANI DNIS Trunk 
    Assignment dialog box, click OK 
    when done.
    äTo exit Telephony Drivers and Telephony Setup
    1. From the DK PC Attendant Configuration screen, click Close to exit the Telephony Drivers 
    box. 
    2. Click Close again to exit the Telephony Setup box.
    PC Attendant Setup
    After Telephony Setup has been completed, then a series of items needs to be configured within 
    the main program. System Settings in the main program can be easily changed since they do not 
    require a corresponding change in the DK424 in order to function. Most of these items are found 
    under the Main Menu heading of Setup.
    1028
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    							Station Apparatus
    PC Attendant Console
    9-38Strata DK I&M    5/99
    ä
    To access System Settings
    1. From the Main Menu, select Setup.
    2. Click OK or enter a password.
    Initially, you can click OK, without 
    entering a password. Store a password 
    if you need to ensure that these settings 
    cannot be changed without 
    authorization. Once a password is 
    entered, you must enter that password 
    to proceed.
    System Settings
    Once the password screen is entered, 
    the System Settings menu is presented. 
    The two menu items, System Code 
    Settings and Change Station User 
    Name, allow the Attendant to change 
    System Administration settings in the 
    DK424. Within System Settings, the 
    Attendant can customize the labels for 
    only three menu items: Door Phone, 
    Door Unlock, and Paging.
    The following sections cover the main 
    settings needed to make the console 
    work.
    Console Settings
    The first selection is Console Settings. 
    This screen defines the PC attendant 
    console main operating features, 
    including:
    ©Auto Hold and Auto Dialing
    ©Account code length expected by 
    the DK424
    ©Pilot number for Voice Mail
    ©Prefix digits needed to access a 
    mailbox for message taking
    ©Voice Mail ID codes for message 
    answering 
    ©Call Forwarding to Voice Mail
    More details about these settings can be 
    found in the Strata DK PC Attendant 
    Console User Guide.
    1030
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