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Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual
Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual
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Station Apparatus Digital Add-on Module Installation Strata DK I&M 5/999-29 Station Apparatus Digital Add-on Module Installation Install one or two DADM 2020s to a 2000-series digital telephone (only). ©DK14 supports up to 8 DADMs ©DK40i supports up to 12 DADMs The number of DADMs supported by the DK424 depends on the common control PCB: ©RCTUA supports 12 DADMs ©RCTUB supports 40 DADMs ©RCTUC/D supports 120 DADMs ©RCTUE/F supports 200 DADMs The DADM provides DSS buttons, speed dial buttons and CO line buttons. Notes ©See Chapters 1, 3 or 5 – DK14, DK40i or DK424 Installation for loop length and secondary protection requirements. ©DADMs cannot be installed on telephones that have RPCI-DI on OCA/DVSU installed. ä To install DADMs See Figure 9-20 and follow these steps: 1. Loosen the four captive screws on the 2000- series digital telephone base and remove the base. 2. Remove the base handset hanger. 3. Loosen two captive screws on DADM and remove bases. 4. Put the DADM supplied cable through the telephone and DADM bases. 5. Connect DADM cable connectors to P1 of DADM and P1 of DKT2000 telephone. 6. Install base of DADM and telephone– tuck DADM cable into DADM and telephone base, as necessary, for proper length. 7. Secure DADM to telephone base with DADM connecting plate (using four screws). 8. If required to achieve maximum distance, install 2-pair house cable (or external power) and 2- pair modular cord, supplied with DADM. (See Chapter 8 – DK40i/DK424 Universal PCB Wiring.) 9. If a second DADM should be installed, connect P1 of the second DADM to P2 of the first DADM with the DADM connecting cable. 1870
Station Apparatus Digital Add-on Module Installation 9-30Strata DK I&M 5/99 Figure 9-20 Digital Add-On-Module ADM Programming ADMs are programmed in Program*29. Important!To activate the ADM, Program *29 must be entered for each telephone port equipped with an DADM. See the Strata DK programming record sheets in the Strata DK Programming Manual for button defaults. DIU & ADM 1Black Wire to Pin 1 Black Wire to Pin 1 1 110 12P 1 P 2 DADM Cable (Supplied with DADM) P1 of Bottom PCBTelephone Base Remove Handset Hanger DADM Connection Plate (provided with DADM) 4-Screws 2000-Series Digital Telephone(Larger Connector) View of BottomDADM2020 2000-Series DKT DADM2020 4-Screws DADM Base (Smaller Connector) P 1 P 2 (No Connection) First DADM Second DADM 1 110 12 1495
Station Apparatus PC Attendant Console Strata DK I&M 5/999-31 Station Apparatus PC Attendant Console A Strata DK system configured with RCTUB2 or RCTUBA/BB can support two Attendant Consoles, and systems with RCTUC1/D2 or RCTUC3/D3 can support four Attendant Consoles. The RCTUA1, RCTUA3, RCTUB1, or RCTUC/D1 do not support Attendant Consoles. PC and conventional Attendant Consoles require RCTUB2 or RCTUC/D2 R 2 processors or RCTUBA/BB, RCTUC3/D3, RCTUE3/F3 R3 processors. The PC attendant console (DK-PCATT) requires a customer-supplied, IBM-compatible PC. A VGA or SVGA monitor and a COM port dedicated to the PC attendant console is required. Toshiba recommends the following for the PC attendant console: Pentium processor/100 MHz, 16 MB RAM, 1.44 MB floppy drive, 200 MB hard drive, and a mouse. A tower that sits on the floor is provides better monitor visibility (as opposed to a desktop model). Microsoft® Windows® 95 software must be resident on the PC. Windows 3.1 will work, but Windows 95 is recommended. Important!After the PC attendant console is installed in Windows 95, you can find your old program groups by clicking the Start button (formally Program Manager) and then selecting Programs. Your groups appear as folders. To manage files in Windows 95, click the Start button, select Programs, and then click Windows Explorer (formally File Manager). Your directories appear as folders. Hardware Installation The RATU PCB can support up to four Attendant Consoles in any combination. (See “RATU Installation” on Page 7-22.) Notes lThe maximum distance from the Strata DK to either attendant console is 1000 ft. (303 m). lAttendant console cable runs must not have the following: lCable splits (single or double) lCable bridges (of any length) lHigh resistance or faulty cable splices lSee Chapter 8 – Universal Slot PCB Wiring Diagrams for attendant console wiring. lSee Chapter 3 – DK40i Installation or Chapter 5 – DK424 Installation for loop length and secondary protection requirements. CAUTION!When installing the PC or conventional attendant console cable, do not run the cables parallel to AC power if they are within three feet of an AC line. AC power lines should be crossed at right (90 °) angles only. In particular, avoid running station wire pairs near devices that generate electrical noise, such as neon or fluorescent light fixtures.
Station Apparatus PC Attendant Console 9-32Strata DK I&M 5/99 ä To install the PC attendant console See Figure 9-21 on Page 9-32 and follow these steps: 1. Connect the RATI to the PC COM port a with a standard RS-232 cable. 2. Use one-pair wiring to connect the MDF to an RJ11 jack at the attendant console location. If you need to use a long cable, use two-pair for more power. 3. Plug in the handset cradle to the RJ45-jack. 4. Plug in the headset (if needed) to the handset base. 5. After programming the Strata DK424 system, install the PC attendant console software and complete the Telephony Setup per the instructions on “PC Attendant Console Software Installation” on Page 9-34. Figure 9-21 RATI Assembly/Disassembly Notes lDo not cut HEADSET jumper unless you are connecting two headsets. lCut CARBON jumpers if a carbon handset is connected to the RATHC handset cradle. l“REC OUT” can be used to monitor or record the attendant console talkpath. Both the attendant and connected party will be monitored or recorded. The record level output from the attendant handset or headset is approximately 3 dB below the connected party record level. Use a 1/8” mini audio jack. l“AUX IN” can be used to send audio to the attendant and connected party. The audio level to the attendant is approximately 10 dB below the audio level sent to the connected party. Audio sent to the outside party is limited to–15 dBv (CO Tip/Ring). Use a 1/8” mini audio jack. lSee Figures 8-16 and 8-17 in Chapter 8 – DK40i/DK424 Universal Slot PCB Wiring for RATI cable wiring information. POW DTR DSR RATI (Front View) Bottom Panel RATI PCBCarbon Jumper Headset Jumper DB9-FEMALE (To PC COM Port Cable) RJ11-JACK (To RATU Modular Cord) RJ45-JACK (To RATHC Modular Cord) REC OUT (To Tape Recorder RECORD Input) AUX IN (Not Used) 1497
Station Apparatus PC Attendant Console Strata DK I&M 5/999-33 Station Apparatus PC Attendant Console Programming Program 03: Code 51 assigns the RATU PCB attendant console cabinet slot number. Important!The RATU PCB takes up four station ports in software; each attendant console will be assigned one of the ports in consecutive order. Toshiba recommends installing the RATU PCB in the next highest slot number following the last station PCB installed– do not skip slots. The first port number will be the next consecutive port number following the last station port installed. Program 15: If the attendant console is used to set-up trunk-to-trunk (two CO-line or tandem) connections with loop start lines, set Program 15-5 appropriately; if the CO sends the AR-Hold signal, set 15-0 and 15-3 to Detect. If the CO does not send the AR signal, set 15-0 and 15-3 to Ignore. Loop start trunk-to-trunk calls remain on attendant hold loops only if AR-Ignore is set. Program 58 ©58-1: Sets the attendant console overflow time for each console. ©58-2: Sets the console display for EL or CRT (EGA) and enables or disables console call waiting tone for each console. (Not used for the PC attendant console). ©58-4: Sets the console Answer key priority for each console. ©58-5: Sets the console overflow destination for each console. Program 59: Assigns attendant console Flexible Buttons (Keys) for each console. Attendant Console Load Share Programming Program 81~89: Assigns CO lines (loop, ground, and DID) to share the incoming call load between consoles. (Tie lines load share on Dial “0” calls only, without the use of Programs 81~89.) All incoming CO lines (including DID lines) to be distributed between two or more Attendant Consoles should be assigned to ring each console in Programs 81~89. NoteDelay ring assignments do not apply to DID lines. Program *09: Assigns the user company’s main listed [DN] (last four digits) to the attendant console if DID lines should ring the console. If the DID lines are assigned to ring multiple attendant console ports in Programs 81~89, DID calls will be distributed between the consoles. Only one console (any one) should be assigned with the main listed [DN] in Program *09. Programs 71 and 72: Can be used to provide an alternative assignment of DID calls using Program *09. Program 71 assigns the dialed number to ring at different locations during each Night Mode (Day, Day2, Night). DNIS tags can be added for personalized identification of calls. Program 72 provides external forwarding of calls listed in Program 71. Program *17: Assigns each CO line to an attendant console as the DID line intercept position as required. (Intercept calls do not load share.) Attendant Console Load Share Programming Example The user’s company DID line [DN] is 583-3700; this number and other loop start lines should ring in a load sharing manner to each of the Company’s two Attendant Consoles in the Day, Day 2, and Night modes. Attendant consoles one and two are connected to RATU ports 024 and 025 respectively and should load share 583-3700 calls and other CO line calls. Program the DK424 as shown below: ©In Programs 81, 84, and 87, assign all CO and DID lines to ring ports 024 and 025. ©In Program *81, *84 and *87, assign all CO lines to flash the [PDN] of port 024.
Station Apparatus PC Attendant Console 9-34Strata DK I&M 5/99 ©In Program *09 or 71, assign digits 3700 to port 024, and assign any other selected DID extension number(s) to port 025–note that when the DID extension number assigned to either console is dialed, calls will load share between consoles. PC Attendant Console Software Installation Step 1: Install the Software The PC attendant console requires the installation of software on an IBM-compatible PC which has been connected to the RATI. See “To install the PC attendant console” on Page 9-32. ä To install the software 1. Turn on the PC and open the Windows Program. 2. Insert Diskette #1 in drive A (or B). 3. Run A:\setup (or B:\setup) from Windows. The installation process will proceed and request you to remove Diskette #1 and insert Diskette #2 as the program is decompressed and installed. A new program group will be added to your Windows Program Manager for the PC Attendant. This will include three icons for running the PC Attendant, PCATT BACKUP, and TELEPHONY SETUP (see screen below). Step 2: Add the Driver Before the PC attendant console can be used, the driver for the interface to the RATI must be installed and Telephony Setup must be established. The following steps may be skipped if this driver was previously installed. 1. Click the Telephony Setup Icon or respond to the “Go to Telephony Setup box” at the end of the installation process. 2. From the Telephony dialog box, click the Driver Setup... button. 1021 1022
Station Apparatus PC Attendant Console Strata DK I&M 5/999-35 Station Apparatus 3. In the Telephony Drivers dialog box, if “ATT Telephone Telephony SP” is shown in the driver list, go to Telephony Setup below. Otherwise, click the Add button to display the Add Dialog screen. 4. From the Add Drivers dialog box, if “ATT Telephone Telephony SP” is in the list, then select it (it should be highlighted) and press Add. 5. If “ATT Telephone Telephony SP” is not listed, press Add and type c:\windows\system\att.tsp in the edit box. Click OK to return, select it in the list and press Add. Step 3: Set Up the Telephony Driver 1. From the Telephony Drivers dialog box, click the Setup button. 2. From the DK PC Attendant Configuration dialog box, set the COM port used for the RATI interface (COM1, COM2, COM3, COM4). 3. Choose the processor type for the connected DK424 system (RCTUB or RCTUC/D). 4. Select the DK software version of the system (R2, R3 or higher). 5. Enter emergency numbers as programmed in Program 44-91~93 of the DK424. 6. Click the Default Configuration button. This will set all the parameters to match the default values of the DK424. Important!It is extremely important to match the parameters set in the DK424 with those in the Telephony Setup or the PC attendant console will not know how to operate properly. Before Step 7, go through each of the following telephony setup programs. ALL changes in these following screens must match the corresponding values in the programming of the DK424. 1023 1403 1024
Station Apparatus PC Attendant Console 9-36Strata DK I&M 5/99 7. The Default Configuration button will close the DK424 PC Attendant Configuration screen. To make changes, select Setup again, then continue. Default Key Assignments From the DK PC Attendant Configuration screen, the Configure Keys button takes you to the DK PC Attendant Key Configuration screen.The default key assignments are defined for R2 and R3. These key assignments must match Program 59 of the DK. The Default Config button on this screen sets the default keys only, whereas the Default Config button on the previous screen sets the system database defaults. ä To assign PC Attendant keys 1. From the PC Attendant Configuration dialog box, select the key that you want to change. The Key Type drop-down box shows a list of key names that can be selected for that button. The three-digit program codes are shown in front of the button for convenient programming. If the programming telephone is next to the PC attendant console, you can look at the codes on the PC Attendant screen while you program. 2. Click OK after making your selections. Access Codes Access Codes are used by the DK424 for dialing features. The access codes (dialing plan) must match to allow the PC Attendant to dial the correct code to activate certain features. This is normally left at default, but if Program 05 is modified, corresponding changes are needed here. If no changes were made to Program 05, skip these steps. ä To change access codes to match Program 05 1. From the DK424 PC Attendant Configuration screen, click the Access Code button. 2. In the Access Code dialog box, click OK after making your selections. 1026 1025
Station Apparatus PC Attendant Console Strata DK I&M 5/999-37 Station Apparatus Class of Service The Class of Service settings should reflect the call states and features which are anticipated to be used the most often. 1. From the DK424 PC Attendant Configuration screen, click the Class of Service button. These contain two items from Program 10 for setting the operation for Tone First or Voice First when calling a [DN] on the system and for setting the system to support two or three Night Transfer modes. The Class of Service for the port assigned to the PC attendant console must match Program 30 of the DK424. 2. In the Class of Service dialog box, click OK. DNIS Trunks To allow the DNIS feature to work properly, the PC attendant console needs to know whether trunk ports are being used for DNIS number translation or for CO line circuits. This assignment must follow Program 17 LED 05 in the DK424. (LED ON requires the line to be marked as DNIS.) ä To set DNIS trunk identification 1. From the DK PC Attendant Configuration screen, click the DNIS button. 2. From the Class/ANI DNIS Trunk Assignment dialog box, click OK when done. äTo exit Telephony Drivers and Telephony Setup 1. From the DK PC Attendant Configuration screen, click Close to exit the Telephony Drivers box. 2. Click Close again to exit the Telephony Setup box. PC Attendant Setup After Telephony Setup has been completed, then a series of items needs to be configured within the main program. System Settings in the main program can be easily changed since they do not require a corresponding change in the DK424 in order to function. Most of these items are found under the Main Menu heading of Setup. 1028 1029
Station Apparatus PC Attendant Console 9-38Strata DK I&M 5/99 ä To access System Settings 1. From the Main Menu, select Setup. 2. Click OK or enter a password. Initially, you can click OK, without entering a password. Store a password if you need to ensure that these settings cannot be changed without authorization. Once a password is entered, you must enter that password to proceed. System Settings Once the password screen is entered, the System Settings menu is presented. The two menu items, System Code Settings and Change Station User Name, allow the Attendant to change System Administration settings in the DK424. Within System Settings, the Attendant can customize the labels for only three menu items: Door Phone, Door Unlock, and Paging. The following sections cover the main settings needed to make the console work. Console Settings The first selection is Console Settings. This screen defines the PC attendant console main operating features, including: ©Auto Hold and Auto Dialing ©Account code length expected by the DK424 ©Pilot number for Voice Mail ©Prefix digits needed to access a mailbox for message taking ©Voice Mail ID codes for message answering ©Call Forwarding to Voice Mail More details about these settings can be found in the Strata DK PC Attendant Console User Guide. 1030 1031 1032