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Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual
Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual
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Hospitality Management Information System (HMIS) Installation Strata DK I&M 5/9915-15 ä To install, reinstall, or upgrade the software 1. Click Start, then Run. 2. Insert the CD-ROM Disk into the . = CD-ROM drive letter on the PC. 3. Type: :\hmis\ setup.exe Click OK.A pop-up window reads “Copying initialization files...”. When complete, this displays: 4. Click OK. This displays: 5. Click the installation button.The HMIS setup begins. 2765 2766 2767
Hospitality Management Information System (HMIS) Installation 15-16Strata DK I&M 5/99 Step 12: Set up the HMIS Databases/Settings The Setup Utility is accessed from the Main screen by clicking on the Setup button at the bottom of the screen. At the right of every setup screen is a menu of the setup selections that comprise the utility (see Figure 15-11). The following options appear in the Setup Menu screen: ©Rooms – Enables you to set up a database of room listings using the Master Room Setup screen. ©Settings – Establishes phone rates (local, long distance, international), taxes, voice mail, auto wake-up settings, etc. ©Employee – Enables you to enter a three-digit employee ID code for maids, janitors, clerks, medical, service/delivery, restaurant, management and other staff categories. The codes can be used for various productivity and tracking reports. ©AutoGen – Creates contiguous room records automatically using an incremental approach. Given a starting room number, extension number and port number, a specified number of default records are appended to the room-record database. For configurations with widely varying room numbers, segments of room numbers can be created by repeating the procedure. ©Company – Provides company information for use on guest bills and reports. ©Statement – Enables you to set up a customized billing statement. For a complete description of screen fields and instructions on using the screens, see “Set up the Server Network” on Page 15-31. Then, this displays for a few seconds: Finally, this displays: 6. Click OK. 7. Restart HMIS server/ workstation PC. 2768 2769
Hospitality Management Information System (HMIS) Installation Strata DK I&M 5/9915-17 Figure 15-11 Setup Menu Substep A: Access HMIS Server PC 1. Click Start, Programs, then HMISWS icon. HMIS Main Screen Setup Menu 3038 2738 3037 2596
Hospitality Management Information System (HMIS) Installation 15-18Strata DK I&M 5/99 2. From the HMIS Login screen, press Enter twice.This displays until you enter the employee IDs and names in the database. (See “Create Employee Database” on Page 15-20.) 3. Click OK. This displays: 4. Click Yes. Important!TelMon must always be running on the server to capture call data from the Strata DK SMDR port. A Strata Hospitality icon is placed on the Windows taskbar. This displays until you enter the port communication settings for the SMDR line. See “Check HMIS SMDR and TTY Port Settings” on Page 15-21 for instructions. 5. Click OK. This displays: Important!The TTY Communications server communicates directly with the Strata DK system and must always be running. 6. Click Yes. A Strata Hospitality icon is placed on the Windows taskbar. The icon is used to check/change the TTY settings (see “Check HMIS SMDR and TTY Port Settings” on Page 15-21). 2770 2597 2771 2599
Hospitality Management Information System (HMIS) Installation Strata DK I&M 5/9915-19 7. Click OK. This only displays the first time you access HMIS. 8. Click OK. The HMIS initializes the services link file. This only displays the first time you access HMIS. 9. Click OK. The HMIS initializes the deposit link file. This only displays the first time you access HMIS. 10. Click OK. The HMIS initializes the messages link file. When the message link file is initialized, this displays. This only displays the first time you access HMIS. 2772 2773 2774 2775
Hospitality Management Information System (HMIS) Installation 15-20Strata DK I&M 5/99 Substep B: Initialize the Room Reservation Block Index Substep C: Create Room Records Database Substep D: Create Employee Database ä Enter the company employees into the database, using the Employee Codes screen. (See “Add a Staff Member to the Database” on Page 15-48 for instructions.) Substep E: Enter the Company Information ä Enter the company information into the database, using the Company screen. (See “Add Company Information to the Database” on Page 15-50 for instructions.) Substep F: Establish HMIS Settings äEnter the settings (rates, taxes, voice mail, etc.) for the hotel/motel system, using the Settings screen. (See “Enter, Change, Delete Settings” on Page 15-53 for instructions.) Substep G: Set up Statement Format äSet up statement format to be used as a billing statement when a guest checks out. (See “Invoice Statement Format” on Page 15-55 for instructions.) ä Click Yes. HMIS initializes a room reservation block index for eight years. Once initialized you can change the reservation block to 4, 12, 16, or 20 years. (See “Modify the Reservation Block Index” on Page 15-54 for instructions on changing the block index.) This displays: 1. Click OK. The AutoGen Setup screen displays (see Figure 15-16 on Page 15-43). 2. Enter the rooms (description, type, location, etc.) into the AutoGen Setup screenYou can use the AutoGen Setup screen to enter blocks of similar rooms at one time. It may be possible to complete your installation by running this procedure a few times. ...or click Rooms and enter the rooms into the Master Room Setup screen.You can select the Master Room Setup screen and enter individual rooms into the database (see Ta b l e 1 5 - 7 “Master Room Setup Screen Fields” on Page 15-45 for instructions). 2776
Hospitality Management Information System (HMIS) Installation Strata DK I&M 5/9915-21 Step 13: Check HMIS SMDR and TTY Port Settings NoteThese programs are available only on the HMIS server PC. There are two auxiliary programs that must be running on the server at all times—Transaction Monitor Program (TelMon) and HMIS Communication Settings Program (HMISCS). Transaction Monitor Program (TelMon) This program captures call data from the Strata DK SMDR port. The TelMon program consists of two screens, SMDR Viewing and SMDR Processor. SMDR Viewing/Processor Screens These screens (see Figure 15-12) contain HMIS SMDR port settings and an exporting feature which enables you to export data to an ASCII file for checking trunk utilization. See Table 15-3 on Page 15-22 for screen field descriptions. Important!This program must always be running on the server to capture call data from the Strata DK SMDR port. Figure 15-12 SMDR Viewing/Processor Screens 2780 Closes viewing application. SMDR Viewing 2780 SMDR Processor Closes editing application. Click setting to display SMDR Processor screen.
Hospitality Management Information System (HMIS) Installation 15-22Strata DK I&M 5/99 NoteFor instructions on using these screens to export data, see “Check Trunk Utilization” on Page 15-68. HMIS Communication Settings Program (HMISCS) This program communicates with the Strata DK TTY port. The HMISCS software consists of three TTY screens, Comm Server Viewer, Comm Server, and Communication Settings and Emulation. Comm Server Viewer/Comm Server These screens (see Figure 15-13) verify the following functions are working properly: check-in/ check-out and the Enable DND, Disable DND, and Change Phone Service buttons on the Control/ Status tab. See Ta b l e 1 5 - 4 on Page 15-23 for screen field descriptions. Important!This program must always be running on the HMIS server to communicate with the Strata DK TTY port. Table 15-3 SMDR Viewing/Processor Screen Fields FieldDescription PortSelect COM2 as the SMDR port to receive data from the Strata DK. The default configuration is COM2 which is marked COM on the back of the PC. Baud RateThe baud rate speed must match the Strata DK TTY port setting. The default for DK424 is 1200. Bits/ParityThe bits/parity should match the Strata DK. The default for the DK424 is 8 bits, None. SMDR BoardBoard A = RCTUA Board B = RCTUBA/BB, RCTUC/D, or RCTUE/F Polling IntervalThe polling interval should be 2000 ms; this is the factory setting and does not need to be changed. Enable scrolling to end on each transactionBy checking this selection, the latest or last call record received is listed at the end of the receive buffer window. If unchecked, it enables the up and down arrow at the side of the receive buffer window to be used to scroll back through approximately 2,000 call records that are displayed in the received buffer window. Transaction Records(Display only) The transaction records window is a counter that increments as call records are received. This window starts at “0” only when the system is first installed. The window shows “2000” after 2,000 call records have been received into the buffer. From that point on, it displays 2,000+; however, many calls would have been received since the software has been stopped and restarted.
Hospitality Management Information System (HMIS) Installation Strata DK I&M 5/9915-23 Figure 15-13 Comm Server Viewer/Comm Server Screens NoteFor instructions on using this screen to verify communications, see “Check HMIS Communications with Strata DK” on Page 15-74. Table 15-4 Comm Server Viewer/Comm Server Screen Fields FieldDescription Status LineDisplays the active function. If no function is active, displays “Idle.” R (Check Mark)HMIS checks the box once it has completed the function. ClerkID of person logged on to the system. ExtRoom extension. ModeThese are the modes: 1: Enable telephone service. 2: Disable telephone service. 3: Enable DND. 4: Disable DND. 5: Remote maintenance (required to perform Mode 1 or 2 changes) DateDate in DD/MM/YY format when the procedure was performed. TimeTime in HH/MM/SS format when the procedure was performed. CommentBrief description of function performed. CommandGuest name/room number. Closes viewing application. Comm Server Viewer Comm Server Functions Window Status Line Display Double-click here to display the Comm Server screen. 3301 3308
Hospitality Management Information System (HMIS) Installation 15-24Strata DK I&M 5/99 Communication Settings and Emulation Screen This screen (see Figure 15-14) designates the Strata DK telephone system interface/settings. The screen can also be used to communicate and program the Strata DK and to output (record) the communications to a file. (See Table 15-5 for screen field descriptions.) Important!This procedure stops communication to the Strata DK. Figure 15-14 Communication Settings and Emulation Screen NoteFor instructions on using this screen to perform manual tests/remote maintenance or output data to a file, see “Perform Manual Tests/Remote Maintenance” on Page 15-71. Table 15-5 Communication Settings and Emulation Screen Fields FieldDescription PortSelect COM1 which is marked COM on the back of the PC. Baud RateThe baud rate speed must match the Strata DK TTY port setting. The default for DK424 is 1200. BitsThe Bits must match the Strata DK TTY port setting. The default for DK424 is 7 Bits. ParityThe Parity must match the Strata DK TTY port setting. The default for DK424 is Even. Polling IntervalThe polling interval must be 150 ms. 2784 Closes screen and returns to Comm Server screen. Settings