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Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual
Toshiba Strata Dk14, Dk40i, Dk424 Installation And Maintenance Manual
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Hospitality Management Information System (HMIS) Maintenance Strata DK I&M 5/9915-65 Shut Down HMIS SMDR and/or TTY Servers Restart HMIS SMDR and/or TTY Servers 1. Press Ctrl+Alt+Del.The Close Program dialog box displays. 2. Highlight the program name (i.e., TelMonComm, HMISComm). 3. Click End Task. 4. Click OK. 1. From the Setup screen, double-click the area below the Setup menu.The Launch Auxiliary Server Applications box displays: 2. Using the pull-down menu, highlight either the Communications Server or SMDR Processor (Telmon) selection. 3. Click Start Application.The selected program is restarted. 3316 3303 Double-click here 3304
Hospitality Management Information System (HMIS) Troubleshooting 15-66Strata DK I&M 5/99 Troubleshooting The troubleshooting procedures provided in this section are: ©Verify data communications ©Check trunk utilization ©Perform manual tests/remote maintenance ©Output data to file ©Check HMIS communications with the Strata DK ©Verify communication port settings ©Verify modem settings ©Verify modem data communication ©View HMIS error file (i.e., HmisErr.Log) Important!Technical Support can request that your PC be replaced with one that meets the recommended PC specifications on Page 15-2 and that all auxilliary software (games, etc.) be removed for isolation of possible software conflicts. Verify Data Communications Step 1: Verify the Server COM/TTY Port Communications) 1. From the Setup Utility screen, double-click below the Setup menu. 2. From the pull-down menu, select Communications Server Viewer. 3. Click Start Application. 3310 3305 3301
Hospitality Management Information System (HMIS) Troubleshooting Strata DK I&M 5/9915-67 4. Double-click the area to the right of Flush Queue.The Comm Server screen displays: 5. Click Disconnect. Call capturing is discontinued. 6. Click Comm Settings. The Communication Settings and Emulation screen displays (shown below). 7. Click Connect and press Enter .A >CODE prompt appears on the screen (shown below). You have successfully connected the HMIS/Strata DK TTY ports. If the system does not respond, check the TTY port settings at the top of the screen. 8. Click Disconnect, then Close.The Comm Server screen displays. 9. Click Exit. The Comm Server Viewer displays. 10. Click Exit. 11. Click Yes. The Launch Auxiliary Server Applications screen displays. 2956 3313
Hospitality Management Information System (HMIS) Troubleshooting 15-68Strata DK I&M 5/99 Step 2: Verify SMDR Communications Check Trunk Utilization Important!This procedure stops all call capturing. Polling should only be stopped when absolutely necessary. Polling saves call records to a file and automatically starts when the software is loaded. To check trunk utilization, you must temporarily stop the polling and send either the outgoing or incoming 1. From the pull-down menu, select SMDR Vi e w e r. 2. Click Start Application.The SMDR Viewing screen displays (see below). 3. From a DKT phone, dial and a seven- digit telephone number, then hangup.The SMDR window shows port, extension number, time stamp, duration and the number dialed (shown below). You have successfully connected the HMIS/Strata DK SMDR ports. If the system does not respond, check the SMDR port settings at the top of the screen. 4. Click Close. 5. Click Yes. The Launch Auxiliary Server Application screen displays. 6. Click Close. 3311 2957 3312
Hospitality Management Information System (HMIS) Troubleshooting Strata DK I&M 5/9915-69 call data collected in the buffer to an ASCII file with a “,” delimiter. Exported data can then be imported to a database program and checked. ä To export data 1. From the Setup Utility screen, double-click below the Setup menu. 2. From the pull-down menu, select SMDR Vi e w e r. 3. Click Start Application. 4. Click Cancel Polling. 5. Click Yes to temporarily disable polling ...or No to continue the polling function. 3310 3311 2780 3024
Hospitality Management Information System (HMIS) Troubleshooting 15-70Strata DK I&M 5/99 6. Click Export. 7. Click Yes if you want outgoing/incoming calls exported.A pop-up box displays (shown below) requesting the directory/ file name. The default is C:\Program Files\HMIS\Outcdm.txt . If you want to change it, type over the default. ...or No if you want only incoming calls exported.A pop-up box displays (shown below) requesting the directory/ file name. The default is C:\Program Files\HMIS\Incdm.txt . If you want to change it, type over the default. 8. Click Poll. Call capturing is sent to the buffer. 9. Click Close. 10. Click Yes. The Launch Auxiliary Server Application screen displays. 11. Click Close. 2781 2782 3025 3312
Hospitality Management Information System (HMIS) Troubleshooting Strata DK I&M 5/9915-71 Perform Manual Tests/Remote Maintenance 1. From the Setup Utility screen, double-click below the Setup menu. 2. From the pull-down menu, select Communications Server Viewer. 3. Click Start Application. 4. Double-click the area to the right of Flush Queue. 5. Click Disconnect. Call capturing discontinues. 6. Click Comm Settings. The Communication Settings and Emulation screen displays (shown below). 3310 3305 3301
Hospitality Management Information System (HMIS) Troubleshooting 15-72Strata DK I&M 5/99 Output Data to File This procedure records all transmissions to a file while you are performing tests/maintenance. Exported data can then be imported to a database program and checked.7. Click Connect and press Enter .A >CODE prompt appears on the screen (shown below). You have successfully connected the HMIS/Strata DK TTY ports. NoteIf the system does not respond, check the TTY port settings at the top of the screen. 8. Using the center display area, you can now do any tests/ maintenance.While performing tests/maintenance, you can record all transmissions to a file. When finished, you can view or print the file. (See “Output Data to File” on Page 15-72 for instructions.) 9. When finished, click Disconnect. 10. Click Close. The Comm Server screen displays. 11. Click Exit. The Comm Server Viewer displays. 12. Click Exit. 13. Click Yes. The Launch Auxiliary Server Applications screen displays. 14. Click Close. 2956 3313
Hospitality Management Information System (HMIS) Troubleshooting Strata DK I&M 5/9915-73 Important!This procedure must be done after hours, because it stops all call capturing and interfers with hotel activities. 1. From the Communication Settings and Emulation screen, click Record. 2. When you are finished performing tests/maintenance procedures, click Stop Recording. A pop-up box displays (shown below). The directory/file name defaults to Record.txt on your hard drive. 3. (Optional) If you want to change the directory/file name, type over the default. 4. Click OK. The data is saved to the file. 2782
Hospitality Management Information System (HMIS) Troubleshooting 15-74Strata DK I&M 5/99 Check HMIS Communications with Strata DK This feature enables you to verify the following communications: ©Check-in/check-out procedure for phones ©Manually changing a room’s phone service (enable/disable) or DND mode (enable/disable) ä To verify HMIS communications with Strata DK 1. From the Setup Utility screen, double-click below the Setup menu. 2. From the pull-down menu, select Communications Server Viewer. 3. Click Start Application. 4. Arrange the two screens (Main and Communications Display) so that you can view both of them. 3310 3305 3301