Starplus Triad S Product Manual
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Sta ti o n Fe atur es Index 2- 3 Statio n Features In dex Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment A ACCOUN T CODESN ACCOUNT CODES ( VER IFIED)N AN SWERI NG MACHI NE EMU LATIONVM System AT TENDAN T RECALLN AUTOMATI C CALL BACK TIMERN AUTOMATI C CALL DISTRI BUTION (ACD) Ag en t Po si tio n sN A lternate ACD Group AssignmentN ACD Group Member StatusN Guaranteed Message AnnouncementN Incoming CO Direct RingingN No -Answer Rec all Ti merN No-Answer Retry TimerN O ver flow Stati on Assignme ntsN Overflow Station ForwardingN P C/ACD Int erface TraceN Recorded Announcements (RAN)N Supervisor Positi onsN Su p erv iso r/Ag en t C al ls i n Qu eue D isp la yN W ra p- Up Timer Per AC D Gr ou pN AUTOMATI C LI NE ACCESSN AUTOMATI C NIG HT SER VI CEN AUTOMATI C PAUSE INSERTI ONN N = No Additional Equipment Required
2- 4 Sta ti o n F eatur es Index AUTOMATI C P RI VACYN AUTOMATI C SELECTIONN B BAC KG RO U ND MUSI CMu sic Sou rce BATTERY BAC K-U P ( Mem or y)N BUSY LAMP FIELD (BLF)N C CALL BACKN CALL COST DISPLAYN CALL COVERAGEN CALL FOR WARD: PR ESET ACD Gr ou psN Hunt GroupsN Off-NetN Per CO LineN St at ionsN UCD GroupsN VM GroupsVM System CALL FORWARD: STATION All CallsN BusyN Busy/No AnswerN Fo llo w-MeN No Answe rN Off-NetN CALL PARKN CALL PICKUP Directed Call Pick- UpN Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required
Sta ti o n Fe atur es Index 2- 5 Group Pick-UpN CALL TRANSFERN CALLER ENTER ED I CLI D DIGITSN CALLER ID NAME/NUMBER OPTIONN CALLI NG STATI ON TONE M ODE OPTI ONN CAMP-ONN CAMP-ON RECALLN CANNED TOLL RESTRICTIONN CENTREX COMPATIBILITY Fl ex B utt on Pro gr am min gN O ff-Hoo k PreferenceN P riv a te L in e Ap pea ra n ceN P rog ra mm ab le Fl ash Tim erN P rog ra mm ing *‚#‚an d Ho ok -F la s he s i nto S p e e d D ia lN CENTREX/PBX TRANSFERN C HA INI NG S PE E D BI NSN CO LINE ACCESSN CO LINE CLASS OF SERVICEN CO LINE CONTROL (Contact)Anc il lary Rel ay CO LINE GROUPSN CO LINE IDENTIFICATIONN CO LINE INCOMING RINGING ASSIGNMENTN C O LI NE L OOP SUP ER V ISIONN CO LINE QUEUINGN CO LINE RINGING OPTIONSN CO RING DETECTN CO RING TONESN Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required
2- 6 Sta ti o n F eatur es Index CONFERENCE M ult i-Pa rt y Co nfer enc eN U nsupervised Conferenc eN CONFERENCE ENABLE/DI SABLEN D DATABASE PRINTOUT (Dump)PC /Termi na l DATABASE UPLOAD/DOWNLOADPr in ter/ Term inal DAY/NI GHT CLASS OF SER VI CE (COS)Pr in ter/ Term inal DEFAULT BUTTON MAPPINGN DIAL BY NAMEN DIAL PULSE SENDINGN DIALING PRIVILEGESN DIRECT INWARD SYSTEM ACCESS (DISA) CO Line Group AccessN DISA Call ForwardingN P rog ra mm ab le AccessN St at ion AccessN Trunk-to-Tr unkN DIRECT STATION SELECTIONN DIRECT TRANSFER MODEN DIRECTED CALL PICK-UP ACD/U CD G ro upsN St at ionN DIRECTORY DIALINGN D ISAB LE OU TG OIN G C O L INE AC C ESSN DO NOT DISTURB One-Time Do Not DisturbN DTMF SENDINGN Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required
Sta ti o n Fe atur es Index 2- 7 E E911 INTEGRATIONProctor PBX-ANI EMERGENCY TRANSFERPFTU /12v END-TO-END SI GNALI NGN EXCLUSIVE HOLDN EXECUTIVE OVER RIDEN EXECUTIVE/SECRETAR Y TR ANSFERN E X TE RN AL NI GH T RIN GI NGPag in g Eq u ip. F FLASHN FLASH ON INTERCOMN FLASH RATES (Program mabl e)N FLASH W ITH SPEED DI ALN FLEXI BLE ATTENDANTN FLEXI BLE BUTTON ASSI GNMENT24-Bt n/ 12-Bt n F L EXI BL E IN TER-D IG IT TIM EOU TN FLEXI BLE NUMBER ING FORCED ACCOUNT CODESN FORCEDLEASTCOSTROUTING(LCR)N F ORWAR D OV ERR ID EN G GROUP CALL PICK-UPN G RO UP LI S T E NI NGN H HEADSET COMPATI BILI TYHe a d s e t HEADSET MODEN H EARIN G AID COMPATIB IL EN HOLD PR EFER ENCEN Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required
2- 8 Sta ti o n F eatur es Index HOLD RECALLN HOT KEYPADN HOT LINE/RING DOWNN HUNT GROUPS H un t G ro up C ha in in gN P ilo t H un ti ngN St at ion HuntingN I IC L ID ( C a ller ID ) C a ll in g N um ber /N am e D isp la yExec Keyset Incoming Number/Name for SMDR RecordsExec Keyset U nanswered Call Managem entExec Keyset ID L E SPEAK ER MOD EN INCOM ING CO CA LL TRA NSFERN IN C OM ING C O LI NE S O F F - NE T F O R WARD (via Speed Dial )N INTERCOM BUTTONSN IN TERC OM C AL LI NGN IN TERC OM SIG NAL IN G SEL EC TN K KEY SET MO DECT I Bo x KEY SET SELF TEST24-Bt n/ 12-Bt n L LAST NUMBER REDIAL (LNR)N LCD INTERACTIVE DISPLAYExec Keyset LEASTCOSTROUTING (LCR) 3-Digit TableN 6 -Di gi t Table (Office Codes)N Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required
Sta ti o n Fe atur es Index 2- 9 D a il y St ar t Ti me Tab lesN Default LCR DatabaseN Excepti on TablesN I nser t/ Del ete TablesN LCR Routing for Toll InformationN R ou te L ist Ta b lesN W eekl y Time Tabl esN LO C A L N UM B ER /N A M E T RA NS L AT IO N TA B LEN LOOP BUT TON CO LINE ACCESSN M MAI LB OX B UTTONN MEET ME PAGEN ME S S AGE WAI TIN GN ME S S AGE WAI TIN G R EM IND E R TO N EN MESSAGES - P ERSONA LI ZED Custom MessagesN D ate an d Ti me En try t o Perso nal ized MessagesN P ers on a lized Mes s a g e Co d e on a Fl ex KeyN Sc ro lla b le C a nn ed Messag esMu sic Sou rce MU SIC ON H OLDN MU TE KEYN N NAME IN DISPLAYExec Keyset N A M E / N U M B E R D I S P L AY AT I DL EExec Keyset NIGHT SERVICEN NIGHT SERVICE MODE Au to ma tic N ig ht M od e Oper at io nN External Night RingingN Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required
2-10 Sta tio n Features Index Manual OperationN N ig ht C la ss of Ser v ice (C OS)N Night Ringing AssignmentsN U ni versal Night A nswer (UNA)N W eekl y Ni ght Mo de Sc heduleN O OFF-HOOK PREFERENCE Au to Featu re Ac cessN Au to Line AccessN Hot Line/Ring DownN Intercom AccessN U ser Pr og rammab le Pr eferenc eN OFF-HOOK SIGNALINGN OFF-HOOK VOICE OVER (OHVO)N ONE- TOUCH RECORDINGN ON-HOOK DIA LINGN ON-LI NE P ROGR AMMINGN P PA G E / R EL AY C O N T R O LMISU PA G I N G Exter nal PagingPag in g Eq ui p Internal Paging P aging Access R estri ct ionN PA U S E T I M E RN PB X DI AL ING C OD ESN PERSONAL PARKN POOL BUTTON OP ERATI ONN PR EFER RED L IN E ANSW ERN Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required
Sta ti o n Fe atur es Index 2 - 11 PR IVACY R ELEASE Per CO Line OptionN P er Stati on Opt ionN PR IVATE L IN EN PULSE-TO-TONE SW ITCHOVERN R R ANG E PRO G RAM M I NGN REMOTE ADMINISTRATION Database Upload/DownloadPC/Term/Modem REMOTE SYSTEM MONITOR & MAI NTENANCE R emo te Sy stem Mai nten anc ePC/Term/Modem R emo te Sy stem Mo ni torPC/Term/Modem REP EAT RED IALN RI NG T O NEN S SAVE NUMBER REDIAL (SNR)N SIN GL E L IN E TELEP HON E ( SLT ) COMPATIB IL IT YCS I B 2500/ 2600 Type SPEAK ERPHONE24-Bt n/ 12-Bt n STATI ON CLASS 0F SERVICEN STATI ON I D LOCKN STATI ON MESSAGE DETAI L RECOR DI NG (SMDR )Pr in ter/ Term inal S TAT I O N R E LO C AT I O NN STATI ON SP EED DIALN SYSTEM CAPACI TYN SYSTEM HOLDN SYSTEM SPEED DIALN Tabl e 2 -1 : Key St ati o n Feat ures/S o ft wa re Pac ka ges Fe at ureSt d Pk gACD Pk gAdditional Equipment N = No Additional Equipment Required