Starplus Triad S Product Manual

							2-32 CO L ine - Dist inctive Ring
CO L ine - Distinctive Ring
The tone ring s ig nal used to notify s ta tions of an in co ming call ca n be
c hange d i n a dmi nis tr at iv e p rogr amm ing to pr ovi de dis ti nc t ive r ing ing
on a pe r CO line bas is . A d istinctive ring tone ca n be programme d f or
ea ch CO l ine t hat i s u sed t o r ing eac h st at ion. Th e s yst em pr ovi des
36 d iff er ent r ing pat t er ns tha t c an b e s el ec t ed for e ac h C O l i ne in the
system. CO line distinctive ringing overrides station distinctive ringing.
CO Line - Groups
Outsidelinescanbeplacedinoneoftwenty-fourgroupsifthe
cust omer s busi ne ss re qui re s s uch gr oupi ng. St at ions ar e the n
ind ivi dua ll y a ssi gne d acce ss to the se gr oups and gi ven the a bil i ty to dia l
on particular lines.
CO Line - Identification
The CO Line Identification feature allows entering a name into the
database for each individual line (trunk) connected to the system. The
name ma y be e nte red in any com bina tion up to 12- characte rs in leng th
(t his re pr ese nt s 2 4 dig it s e nt er ed). Whe n t he C O li ne i de nti fi c at ion f ie ld is
programmed, display telephones receive the identification field in place
of the default field (LINE XXX). SMDR always print the line number in
pl ace of t he pr ogra mmed nam e. A pr ogra mmab le dat a fie l d i s a vai la ble
foreachline inthe system. 
						

							CO L ine - Incoming Ringing As signm ent 2 -33
CO L ine - Incoming Ringing A ssignme nt
Each CO l ine ma y be pr ogr amme d ( in databa se admi n) s o that i ncomi ng
ringing on the s pecified CO line (s) may be ass ign ed initial ring ing to one
of the following des tination s:
†One or more stations (Keyset or S LT )
†An AC D, U C D, V o i ce M ai l o r H u n t G r o u p
†O ff-N et (vi a Spe ed Di al )
The ring -in follows Da y Ring a ssignme nts unles s N ight S ervice mode is
ac t ive , i n wh ic h c a se al l i nc omi ng C O c a ll s f oll ow Ni ght R in g as sig nment s.
Whe n r ingi ng is as sig ned to a ke ys et , a di re ct li ne appe ar ance or an idl e
LOOP button must be available to receive the call. Station call forwarding
of the initial ringing CO call is possible and can be directed to other
key set s wit h a n av ai la ble LO OP but ton or dir e ct a ppe ar ance.
†If the initial ring ing CO call ca nnot ring at the d estination ass ign ed,
the c a ll r ings at t he fi rs t At te nda nt st ati o n.
†If all ringing a ssignme nts are de le te d, calls continu e to ring at
Station 100.
CO Line - Loop Button
A station not having a direct appearance for a CO line receives incoming
CO calls and trans ferred CO calls unde r the LOOP bu tton. Only one call at
a time ca n be conne cted to a ke yse t on the LOOP b utton.
†If mo r e tha n o ne LOO P bu t to n i s o n a k ey set , the LOO P bu t t o ns m ay
be conferenced together.
†If all programmed LOOP buttons on a keyset are busy or have a CO
call on hold, the party a ttemp ting to transf er a CO line to tha t station
re ceives bus y tone and cannot tra nsfe r the call to th at station.
†If a transfer is attempted, the CO line recalls the initiator immediately.
CO lines a re also presented to a L oop when dialin g out using LCR or
when using speed dia l to dial out and the line chos en d oes not a ppear on
the ke y s ta ti o n. 
						

							2-34 CO Line - L oo p Supervisio n
CO Line - Loop Supervision
TheTr iad-SSys tem can be programmed to mon itor CO lines wh ile
on-hold o r conn ected to RAN devices or V oice Mail systems, or in Trunk-
to- Trunk con nections for disconnect signal provided by the Telco.
Af te r a d iscon nect si gnal i s det ect e d, t heTr iad-SSystem releases the CO
lines an d automa tically pla ce them ba ck in s ervice.
CO L ine - Pool Butto n Operatio n
The Pool Group feature is used primarily to access CO lines that do not
app ear on a s ta tion, so that outgoing ca lls m ay b e m ade. Pooled group
keysareassociatedtoCOlinegroupsandmaybeprogrammedforuse
on a ny of the fle xible button s. C O line s are acce sse d in de sce nding orde r
of priority starting with the highest numbered available (not busy) CO
line in a CO line g roup. Station s may have as many POOL buttons as the re
ar e C O li ne gr oups. Mult i ple PO OL but tons for t he sam e g roup ar e als o
al lowe d.
CO Line - Queuing
Whe n al l th e out si de l ine s in a gr oup are bu sy, st at ions can be pl aced in
queue awaiting a line in the same group to become available. If a station
does n’t an swe r the que ue signal within 15 se conds, that station is
dr oppe d fr om t he que ue.
CO L ine - Ringing O ptions
Whe n a CO call rings at a b usy station, the call rings at the station using a
mut ed ri ng s ign al. Th is opt ion al lows a use r t o r e ce i ve a r em inde r ri ng at
the ir b usy station, ins te ad of mu te d ring ing. A reminde r ring tim er is also
available to provide the reminder ring every time the timer expires, as
long as the incoming C O line re mains connected . T he syste m de faults
this option to muted ringing. 
						

							CO Ring Detect 2-35
CO Ring Detect
The duration of the ringing signal from th e CO or the PBX is matched with
ringing detection circuitry in theTri ad- S. T he ring detect ca n range from
200 to 900 ms pr ogr amme d i n 100 ms i ncr eme nts . T hi s tim er he lps
pr eve nt fal se r ing ing.
Co n fe ren c e
The re a re t wo di ffe re nt t ypes of confer e ncing.
Multi-Party Conference
Up to eight parties can engage in a conference. A maximum of five
ext er nal p ar ti es c an be c onfer en c ed.
Unsupervised Conference
The conference initiator can exit a conference with two outside parties
and le ave t hem in an un supe rv ise d c on fer enc e . T he ini t ia tor c an re -e nte r
theconferenceatanytime.
TheTr iad-SSystem can automatically terminate the call when both
par t ie s ha ng up , whe n Loo p S uper vi si on i s p rov ide d b y t he Te lco a nd
ena ble d i n t he da tab ase .
A progra mmab le confe re nce time r d is connects the uns upervise d
confe re nce if the initiator d oes not re-e nter.
Co nf erence Enable /Di sable
The C onfer en ce E nabl e/ D isa bl e f eat ur e all ows admi ni st er ing of t he
system conference feature on a per station basis for the ability of a
st at ion to ini t iat e a con fer ence . 
						

							2-36 D ataba se Print o ut ( Dum p)
Database Printout (Dump)
Thr ough a s ystem pr ogra mmin g comma nd, ei the r por ti ons of or a
complete databa se dump can b e printed using the RS- 232C conne ctor
loca ted on the Mas ter Processor Boa rd (MPB), on theTr iad-SSys te m.
Database Uplo ad/D ownload
DataBa se Upload/Download feature provides a maintenan ce fa cility
which has been added to the Remote Administration routine. This
routine permits downloading of the database to a PC when a software
c hange i s m ade , or whe n t he sys te m mu st be in it ia li ze d and
re -pr o gr amme d. The r o u ti ne al so fac i li ta te s t he pr o gr ammi ng o f a
databa se on a n in-hous e s ystem, which ca n be down load ed to a PC and
the n up loa ded to a s ystem in the fie ld . After the sys te m ma inte nance is
c o mpl et ed , t he fil e sa ved in th e P C c an the n b e u p lo a ded to th e s yst em .
Dial By Name
The sy stem allows station users to dial ex tension numb ers, or speed bins
by entering the name of a person that has been programmed for that
st at ion. Th e s yst em dat ab ase al low s e ntr y of a name (a lph anume ri c) up
to 24 digits in length for each station. The programmed name can be
used for dial-by-name station users and in directory dialing. This feature
shoul d no t b e co nfuse d wi t h t heNa m e I n D is p l ayfeature.
Dial Pulse Se nding
Each CO interf ace circuit f or o uts ide lines can be p rogramm ed to sen d
dial pulse or DTMF signals. Dialing speed and break/make ratios are
pr ogra mmab le . 
						

							Di a li n g P r i v i le g e s 2 - 37
Dialin g Priv ile ges
The sy st em pro vid es a f le xib le me ans of p rovi di ng t ol l o r d ia li ng
re striction. Through the a ssignme nt of class of se rvice (both s ta tion an d
outs id e line) many combinations of allow a nd d eny numbe rs can be se t.
Both ar ea and offi ce cod es can b e scre en ed for al low/de ny p ri vi le ges .
Dire ct In ward Dialing (DID)
This feature allows the number and name field of the LCD display on a
DI D cal l t o be pr es ent ed to t he IC LID por t. Cal ls ar e i den ti fi ed i n t he S MD R
fi el d as A nswe re d ( I) or Unans wer ed (U) f oll owed by the D ID numbe r . A t
le ast on e D TMF re cei ve r m ust be i nst al le d on the s yst em.
Di re c t In wa rd Syst em Ac ce ss ( D ISA)
Tri ad- Sa ll ows prog ram ming of a n unl im it ed numbe r of ou ts ide l ine c al l s
to pr o vid e dir ec t a cc e ss t o t he s yst e m. D IS A c all e rs may ac c es s L CR , Al l
Internal/External Paging, All Call Paging, Call Park Pick-Up, and Meet-Me
Pagi ng. A D TMF re cei ve r must be a vai la ble for D IS A ope rat i on. T he
duration of a trunk- to- trunk DIS A call can b e s et by sys tem a dminis trator.
Group Acce ss
Incom ing DISA callers may a ccess all line groups such a s FX or WATS lines
or othe r out going se rv ice s wh il e a way fro m t he offi ce.
Vodavi has taken precautions to preventfraud by requiring a security
cod e for th is fe atur e. How ev er, i t i s ma y s till b e v ulne rab le to fra ud. 
						

							2-38 D irect S tat ion Sel ect io n (D SS )
DI S A Ca ll For wa rdi ng
Four options a re av ailab le for a DISA lin e: 1) 24-hou r, 2) nig ht, 3) 24- hour
with f orwa rding, 4) or night with forwa rd ing. The C O line ringing a t a
st at ion foll ows pr ese t for war d or no- answe r cal l f orwa rd usi ng t he pre se t
for war d t ime r t he s ame as an ini t ia ll y r ing ing CO l ine doe s. It f oll ows
di re ct fo rwar d a nd bus y for war d t he s ame as an i nit i all y r in ging CO li ne. If
the p re se t f o rwa rd ti me r is se t to 00 (d is abl ed) th e f ir st fo r war d o f t he
DI SA r ing ing call a t a s ta ti on t ake s 1 5 se conds .
Programmable Access
A th re e- digi t se curi t y code can be ass ig ned in the s yst em dat aba se to
re strict unwan te d us e of the DIS A circuits . E ach D IS A line can b e
progra mmed indep ende ntly for ea ch option.
Stati on Acces s
DISA callers may dial any station directly without going through the
Attendant.
Tr un k -t o -Tr u nk
The DISA T runk- to- Trunk (or Co nferen ce ) option on the C O line gov erns a
DISA callers ability to access other outside lines. CO lines must have DISA
Tr unk-t o- Tr unk e nabl ed t o al low a D IS A cal le r to es tab li sh an out goi ng
tr unk- to- tr unk co nnec t ion. T his al lows for s pec i fi c CO l ine a cc e ss
re st ri c t io n o n DI SA c a ll s.
Direct Station Selection (DSS)
A user with DSS buttons assigned at their Key Station can call an intercom
st at ion or tr ans fer a CO cal l by pre ss ing th e a ppr opr iat e DS S b utt on. 
						

							Di r e c t Tr a n s f e r Mo d e 2 - 39
Dire ct Transfer Mod e
An outside CO line can be transferred from one keyset to another. By
using the TRANS button, a scree ned (anno unced) trans fer ca n be
trans ferred dire ctly to the hands et on any key station. Any num ber of
attemptscanbemadetolocatesomeonebycallingdifferentkeysets
wit hout l osi ng t he c al l. If a li ne is t ran sfe rr ed to a b usy st at ion, it r ec e iv es
muted ri ngi ng.
Thi s fea tur e is pr ogr ammab le on a s yst em- wid e b asi s in admi n
pr ogra mmi ng.
Dire cto ry Dialing
Di re c tor y D ia li ng a ll ows st ati on u ser s to obt ain a dir ec t or y of st at ion
use rs and hav e the sys te m d ial the ex te nsion that is currently on the
di spl ay. TheTr iad-SSys tem p rovide locations for up to 200 names.
Di re ctor y Di al in g al so al low s use rs to p rog ram a name al ong wi th a sp ee d
dial bin for us e in later locating a spe ed dia l numbe r. Whe n prompte d to
do so, the system displays the name associated with a speed dial number
on the LC D display s o th at w hen the des ired n ame is s hown, the use r ma y
then have the system dial the number.
Di re c tor y D ia li ng a ls o al lows us er s t o a ssoc i at e a na me wit h a n e ntr y i n
the L oca l Number/Na me Trans lation T able. When prompted , the sys tem
di spl ays th e n ame ass o c ia te d wi t h t he tab le o n the LC D d isp la y so th at
when a n ame is sh own, t he use r may have t he sys te m d ial t he numbe r .
DisableOutgoingCOLineAccess
The Disable Outgoing CO feature allows the first Attendant station to dial
a code and disable a CO line from outgoing CO calls. This applies to all
st at ion(s ) t hat ha ve acces s t o t hat l i ne. In com ing st at us i s not affe ct ed. 
						

							2-40 Do No t D ist urb (D ND )
Do No t Disturb (D ND)
P lac i ng a ke yse t in DND el i mina te s inc omi ng outs ide l ine r in ging,
inte rcom calls, tran sfe rs and paging announce ments. A ring ing station
may go into DND to sile nce rin ging . Th e Atte ndant ca n ove rrid e a station
in DND . S ta tions in DND can continue to make normal outgoing calls. A
station can b e d enied th is fe atu re through programming. DND does not
app ly to the first Attend ant station.
On e- Tim e D o Not D i st ur b
Allows a station user to turn off muted ringing that occurs wh ile of f hook
(hand set or ON/OF F) on anothe r call. Use ful when hav ing an important
conve rs ation a nd d o not wish to b e dis turbe d b y ringing. The s ta tion,
while off hook, (ON /OFF or hand set) d epre sse s the DN D button which
elim ina te s m ute d ring ing. Whe n the station goe s on- hook the DND
button is extinguished and DND is cancelled.
DTMF Send ing
Each CO interface circuit for outside lines can be individually
pr ogra mmed t o se nd D TMF (t one) or dia l puls e si gnal s.
E911 Integration
The E 91 1 fea tu r e in te gra te s the sy st em to the P r o c to r P B X AN I- LIN K
pr oduc t to pr ovid e E9 11 s er vic e . O nc e pr ogr amme d, 9 1 1 c all s dia le d b y
sys tem us ers a re routed to the Proctor unit for proces sin g.
End-to-End Signalin g
The E nd-to-E nd S ign aling fea ture ena ble s station u sers to communicate
with external devices such as a nswering machines and IV R dev ices. 
						

							Executive Override 2 -41
Executive Override
The E xecutiv e Override fea ture allows designation of certain s ta tions as
executive stations with the ability to override and barge-in on other
key sets enga ged in conve rs ation on a CO line or inte rcom call.
This syste m programma ble op tion e nables or disab le s a warning tone
when t he s ta ti on m ark ed as an e xec ut i ve is c ut -t hru to the c onv er sat io n.
This is use ful for AC D age nt s upe rvisors or training person nel who re quire
aserviceobserving option.
Aseparateconditionhasbeenaddedtothisfeaturewhichallowsor
disallow an Executive to override an extension. This prevents an
ext en si on wi th over r ide c a pabi li t y fr om o ver ri di ng a n E xec ut iv e’s station.
Executive/Secretary Pairing
There are four sets of Executive/Secretary pairings available. When the
Executive station is busy or in DND, the Secretary station receives
int e rcom call s and tr ans fer s. The S ecr et ar y st at i on can si gnal t he
Exe cutive in DN D by using the Ca mp- On fea ture.
External Night Ringing
The sy st em can b e p rogr amm ed so t hat C O li nes mar ke d fo r U NA
provides ringing out the external page ports when the system is placed
int o N ight m ode.
Use of th is fe atur e whe n the Exec utiv e Ove rri de W arni ng Tone is
disabled may be interpreted as a violation of federal or state laws.
A cha nge in vo lume may oc cur on th e CO li ne or inte rco m cal l afte r t he
barg e-i n occu rs.