Starplus Triad S Product Manual

							2-52 Idl e Spe aker Mo de
Unanswered Call Management Table
An Unans were d Ca ll Mana gem ent T able with 100- entry capa city is
maintained in the system database. The calling number/name data
pe rtaining to any unans wered call is placed in th is ta ble a t the tim e the
sys te m ha s de termin ed tha t the call has bee n a band oned. The table may
be a ccess ed f rom a ny di spl ay t e le phone to r ev ie w unans wer ed ca ll s. O nl y
an A t te nda nt st at ion(s ) can de le te an ent r y fr om t hi s t ab le .
Id l e Sp ea k er M ode
The I dl e S pe aker Mode f eat ur e a ll ows the s yst em to det e rmi ne whe the r
the f ir st di git d ia le d i s he ar d ov er t he dig it al t el eph one spe ake r. Thi s
feature is allowed or denied on a system-wide basis in programming.
Incoming CO Call Trans fer
The Incoming CO Call Transfer feature provides station users the ability to
trans fer a call tha t is curre ntly ringing at their station without a nswe ring
it. Only Incoming a nd T ra nsfe rred calls can be force d. This fea ture only
ope rat e s whe n th e st at i on is in a n id le mode and i s not av ail ab le to S ing le
Li ne T el ep hone use rs . C all s may be for war ded to any ava il abl e st at ion,
ACD/UCD group, VM Group. A destination station must have a direct
app ear ance for t hat C O Line or Loop but t on and not i n DN D, o r a n e rr or
ton e is pre se nted to the originator and the ca ll contin ues to ring the ir
station. If the station is busy, the current call mu st be placed on hold, the
ringing transfe r in itia te d, the n the station can return to their original call.
Intercom Button(s)
The I nt er c om But ton fea tur e pr ovi des st at i on use rs t he func t ion of
ringing a busy station via the intercom without using the Camp-On or
ExecutiveOverridefeatures.Thisalsoallowsstationstoplaceintercom
calls on hold. If calls are ringing on intercom buttons and a Handsfree call
is rece ive d, the Ha ndsf re e ca ll is a llowed and the ca lls ringing continue
with m ute d ringing . 
						

							Int erc o m Ca ll i ng 2 - 53
Multiple intercom path buttons can be assigned to a single station,
howev er up to five inte rna l p arties can be pla ced on hold p er station.
Music-On-Hold is provided to intercom callers on hold.
Thi s fea tur e can b e p rogr amm ed on an y ke y s tat i on or DS S Consol e wi th
an a vai la bl e f le xib le but t on. I f the re i s a n av ai lab le i nte r com but t on, a
st at ion call i ng t hat s tat i on cann ot OHVO , Camp -O n or O ver r ide t hat
station. De pe ndin g on the ke y s tation programming, inte rcom ringing is
mutedorreminderringing.
If all intercom buttons are in use , then th e s ta tion ma y utilize the
Camp-On or Executive Override features. By default, no intercom buttons
are assigned to any key stations.
In t er c om Ca l li n g
The sys te m’s architecture allows non- block ing of inte rcom calls. A station
is r eac he d on in te rc om by dia li ng t he ass oc ia te d t hr ee -di gi t n umbe r.
Intercom Signaling Select
Users can control the method by which they receive intercom calls and
signals. A convenient intercom signal switch (electronic telephones) or
HPT button (digital telephones) is located on each telephone for easy
se le ction. The choice s are:
†Handsfree(H)--Thestationuser,uponhearingatoneburstandvoice
announce men t ov er t he spe ake r, can re pl y ha ndsfr ee .
†Pr i vac y (P ) -- T he s ta ti o n u s er r ec e ive s a bu r st o f to n e a nd a vo i c e
announce men t ove r the ir sp eak er. T he microphone is de activate d for
pr iva cy. The cal l ed par t y mu st li ft t he hands et or pr es s the MUTE
bu t to n to answe r th e c a ll .
†Tone Ringing (T ) -- A standard tone ring notifies the party of an
incoming intercom call. The called party answers by lifting the
hands et or mov ing the s witch to the hands fre e (H) position or
press ing the ON/OFF button. 
						

							2-54 In ter-D ig it Time-O ut
Inter-D igit Time-Out
TheInter-DigitTime-Outfeatureallowsprogrammingoftheinter-digit
ti me -o u t o n a sy st em- wid e b asi s. Thi s fea tu r e app li es to in te rc o m and
LCR calls. DISA inter-digit time-out remains unaffected by this timer.
Ke yset Mode (D ig ital KTU Only)
The K e yse t Mo d e f eat u r e all o ws th e s ta ti o n u s er t o de t er mine t he mo de
in which the Digital Telephone with CTI Box (optional) operates. The five
modes a re: Inactiv e mode, PC Ph one (Discovery Desktop)mode, ATD
Comma nd m ode, ATH Comma nd mod e a nd C KTU mode. T hrough the
use of a di al code , t he st at ion use r can a ls o de te rm ine t he baud ra te for
ea ch mode se l ec t ed. Thi s se tt in g i s s tor ed in bac k- up memor y i n t he
ev ent of a p ower out age or sy st em re set .
Last Number Redial (L NR)
The Last Number Redial feature permits the automatic redialing of the
la st t el epho ne n umbe r d ia le d on an out si de l ine . Up t o 2 4- dig it s c a n be
st ore d. Out si de li ne se le cti on of t he same l ine us ed is aut omat i c.
LCD Interactive Display
The Executive Digital Telephone provides the user with visual indication
of call status. Calls to and from other extensions, number dialed, line used
and camp- on ar e some of th e f eat ur es di spl aye d. 
						

							Le a st C os t R ou t i n g ( LC R ) 2 - 55
Least Cost Routing (LCR)
The LCR feature allows the system to automatically select the least costly
route ava ilable according to the numbe r dia le d, the time of day/da y of
wee k, the class of service (COS) ass igne d to the station /trunk group
pr ior it y l e vel a ssi gne d.
Loca l Number / Na me Tr ansl a t io n Tab l e
An administrable table provides a local translation from a received calling
number to a name. This table can be administered by the customer from
the Atte ndan t con sole location. T his table is also s hared by the ICLID
fea ture s. In ca se s of conflict be twee n the name de live re d from the C O
and t hat i n th e l ocal tr ans lat i on ta bl e, t he loca l t ra nsl at ion t ab le shal l rul e.
20 0 en tr ie s are p ro vi de d fo r t heTr iad-SSyst e m.
Ma i lb ox B u t to n(s )
Mailbox Buttons allow station users to transfer internal/external callers to
spe cif ic v oice mai l boxes . T he st at ion use r can a ssi gn a mai l box i nde x
number to a f lexib le button for a specif ic V oice Mail g roup or mailb ox in
Sys tem Administra tion Progra mming. 255 buttons are ava ilable for
sys te m us e. Thi s fea tur e can b e p rogr amm ed on an y ke y s tat i on or DS S
Console with an available flexible button.
If a st ati o n i s:
†An OH VO, C amp- On or Exe c uti ve O ver ri de i nit ia tor, th ey may not u se
the ma il bo x b u tt o n f eat u r e.
†Enga ged in a conf erence, they cannot us e this f eature.
†NOT programmed in the Voice Mail Group, the user receives an error
tone. By default, no mailbox buttons are assigned to any key stations. 
						

							2-56 Meet Me Page
Mee t Me Pa ge
Use rs may ans wer a pag e ca ll fr om a ny p hone in the sy st em by d ial i ng a
special code. The party who initiated the page must remain off-hook.
Mess ag e Wa i t in g
St at ions t hat ar e busy , una tt en ded, or i n DN D can be l eft a mes sag e
ind ication by other s ta tions in the s ystem . Up to five mes sag es ca n be left
at o ne ke yse t. Upo n re tu rn to the st at i o n, t he u se r c an p re ss the f las hing
MSG W AI T but ton t o ri ng each par t y i n se que nti al or der .
Mess age Waitin g Reminder Tone
A key station can be programmed with a Message Waiting Reminder
Tone at t i med in te rv als .
Mu si c -On- Hol d
A music s ource , whe n conn ected to the s ystem, provides mus ic to a ll
li nes on Hold , pa rke d ca ll s, tr ans fe rr ed cal ls and call s wai ti ng t o b e
answered by Automatic Call Distribution (ACD) or Uniform Call
Distribution (UCD ).
This feature can be allowed or denied on a system-wide basis in database
progra mming. T his feature ca n also allow or d eny Music- On- Hold heard
on e ac h C O li ne and is pr ogra mmab le on a pe r CO l ine ba si s. Thi s f eat ur e
also allows the system to assign CO line circuits as additional music
inp uts . T his incre ase s the cap acity of mus ic ch anne ls be yond the two
ava ilable on this s ystem. A tota l o f e ight cha nnels is ava ilable for use on
the s yst em. 
						

							Mute Key2-57
Mu t e K ey
PressingtheMUTEbuttonwhileinthespeakerphonemodeorusingthe
hands et disa ble s the micro phone but not af fect the spe ech coming ove r
the s pea ker or ha ndse t. Pre ss ing th e illuminated MUTE button ag ain
re activ ate s the micro phone.
Na m e In Di s p l ay
The Name in Display feature allows every extension (electronic/digital/
SLT) the capability to program the users name, for that station, so that
pe ople us ing di spl ay t e le phone s s ee t he name i nst ead of the st at i on
number on their display. The name is programmed at each station by the
user and may be up to seven letters in length.
Na m e/ Nu m b er D is pl a y At Id l e
The Na me/ Num ber D isp la y fe at ure a ll ows t he pr ogr amme d s eve n-d igi t
name an d station numb er to display tog ether. T his op tion is
pr ogra mmab le on a pe r st at ion bas is, howe ve r t he fe at ure mus t be
enabled/disabled in admin programming. If a station has this feature
ena bled but has not prog ram med a name, the na me p ortion of the LC D is
bl ank, The pr ior it y of th e i dl e di sp la y is UCD / AC D, H unt, St at ion /N ame, or
St at ion al one.
Ni g h t S er v i ce
The Night Service feature provides a means to put the system in night
mode from a ny keyset or remove the sys tem from nigh t m ode from any
keyset as long as the system was put in night mode by the night service
fea ture flex button. If the syste m wa s place d in night mod e b y the
Attendant using the DND bu tton or if the system was placed in night
mode by the a utoma tic s chedule, the nigh t s ervice fle x bu tton can not
re mo ve t he sys te m fr o m night m o de. 
						

							2-58 Night S ervice Mo de
Di g i t a l V oi c e Ma i l (D V M)--TheDVMDay/NightOperationcanbesetup
to f ollow the sa me p ath as the D ay/Night/S pecial Mode for the telephone
sys te m.
Ni g h t S er v i ce Mo de
Automatic Night Mode Operation
TheTr iad-SSys te m can be pr ogr amme d i n da ta bas e a dmi nis tr at ion to
place the s ystem into Automatic Night Mode. The Atte ndant(s ) can
overrid e the Autom atic N ight Mode s ch edule simply by pres sin g the
NIGHT (DND) button.
External Night Ringing
The sy st em can b e p rogr amm ed so t hat C O li nes mar ke d fo r U NA ri ngs
ontheexternalpagespeakers.
Manual Operation
The Attend ant(s) can control the use of Night Mod e ma nually b y pres sin g
the N IGHT (D ND) button. An LE D indicates whe n the syste m is in Night
Mode operation.
Ni ght Cl as s o f Ser vi ce (CO S)
The system allows each station to be assigned a different COS for night
ope ration. T he nig ht COS goe s into e ffe ct when the s ystem is put into
night mode manually or via the automatic schedu le. Prevents the misuse
of p hones after hours .
Night Ringing Assignments
Each CO line may be individually programmed for Night Ringing to other
stations, to Hunt/ACD/UCD/Voice Mail groups, or off-net via Speed Dial.
When the system is placed into night mode, manually or automatically,
ringing fo llows the Night Ringing Assignme nts for e ach CO line . 
						

							Of f-Hook Preference 2 -59
Universal Night Answer (UNA)
Incom ing CO line s ca n be programme d f or Univ ersal N ight Answ er
(UNA). Stations which do not have access to a line during the day can
answ er th at li ne whil e the sy st em i s i n N ight M ode by dia li ng a UNA c ode.
We e kl y N i g h t Mo d e S c h e d u l e
A pr ogra mmab le we ekl y ni ght mod e s chedu le pr ovi des for 24 hour ,
7 day a week automatic night mode opera tion. The sys tem ca n be put
into a nd out of night mode automa tically on a daily bas is .
Di g i t a l V oi c e Ma i l (D V M)--TheDVMDay/NightOperationcanbesetup
to f ollow the sa me p ath as the D ay/Night/S pecial Mode for the telephone
sys te m.
Off -Ho ok Prefe rence
Auto Feature Acce ss
In addition to Au to Line Access, digital telephones have the ability to
have their off-hoo k prefe re nce select a D SS or f eature b utton upon goin g
off- hook or pressing the ON /OFF button.
Au t o L in e Acc ess
Each station, ke y or S LT, may have the ir phone p rogramm ed to acces s a
par t ic ul ar CO Li ne suc h as a pr i vat e li ne or a l ine fr om a gr oup of CO l in es
upon going off- hook. This is useful in Centrex or PBX ap plications wh en
st at ion use rs hav e d edi cat ed li nes . O ut si de li ne dia l tone i s re cei ved j ust
by going off- hook, wit hout t he nee d t o di al an ac c e ss co de.
Ho t Li n e/ R in g D ow n
Di gital tel ephon es m ay be pr ogra mme d to imme di atel y cal l or ri ng d own
a p articula r s ta tion or outside numb er upon going off hook. This is done
by prog ram ming the s ta tions Of f-Hook Preference to a ctivate a DSS or
Speed Dial feature key. This feature can be overridden if the station user
selects a CO line firs t when goin g off- hook. 
						

							2-60 O ff-Ho o k S ignal ing
Interc om Acces s
Whe n O ff-h ook Pr efe re nce is en abl ed, at a key st at io n, t hat s tat i on ma y
stillobtainintercomdialtoneforaccessinginternalstationsorother
sys te m fe at ur es. Th is is done e it he r b y pr e ssi ng a n DS S but ton or dia li ng
their o wn intercom station number prior to going o ff-hook .
Us er Programmable Pre ference
Base d on a s ta tion p rogramm able option, digital telep hones may be
giv en the a bility to ena ble , d is able or ch ange their Off -hook Pre ference
by di al in g a code . T his opt ion ca n be deni ed in s ta ti on pr ogr ammi ng on a
pe r k ey st at ion basi s.
Off -Ho ok Signaling
If a st ati on h as bee n pr ogr amme d to re c ei ve dir e ct ou ts ide l ine r ing ing
and is b usy on a nothe r ca ll, the ca ll rings a t the station us ing a muted ring
signal. This option allows a user to receive a reminder ring at their busy
st at ion, i nst ead of mute d r i nging .
A R emi nde r R ing Ti mer ha s b ee n ad ded to th e s yst em t o pr ovi de the
re mi nder r in g e ver y t i me the t im er ex pir es , a s l ong as the i nc omin g CO
line remains connected. The system defaults this option to muted
ringing. CO calls may also be camped-on to a busy station and receive
muted ri ngi ng.
Off -Ho ok Vo ice Ov er (OHVO)
Of f-Hook Voice Over allows station users to signal a bus y station that
your call is waiting. Your voice is only heard through the handset of the
called pa rty’s telep hone. The called party can con nect to the two partie s
and carry on two indep end ent conve rsation s us ing the ha ndse t. T he
cal le d pa rt y ca n al so re spond usi ng the t ext me ss agi ng fe at ur e wh ich
se nds mes sage s to the cal li ng par ty’sdisplay. 
						

							On-Hook Dialing 2 -61
A third method provides for th e receiv ing station to res pond to an OHVO
announce me nt using the MUTE fe atu re button. T his button is p re sse d to
carry on a two-way conversation with the OHVO initiator while still
li st eni ng to the or ig inal c a ll .
On-Hook Dialing
The Digital Telephone user can place calls without lifting the handset. If
thespeakerphoneisdisabled,thehandsetmustbeliftedtoconverse.
Online Programming
Cha nges t o t he syst e m da tab ase can be mad e wi t hout int e rr upt ing
norm al sys te m op er at ion. Prog ram ming may be pe rf orme d us ing a
digital telephone connected to the system (Station 100) or via an external
PC either on-site or remotely.
One- Touch Recording
The One-Touch Recording feature allows the station user while on an
inte rna l/exte rna l ca ll to pre ss a button a nd ha ve the s ystem re cord the
conversation in the station user’s m ail box. I t has bee n d esi gne d t o wor k
with theTr iad
™Dig it alDI SPAT CHVoice Mail System via in-band signaling.
Pa ge /R e l ay C o n t ro l
On theTriad-SSys te ms, t her e ar e f our or si x r el ays tha t may be
individually programmed for: External Page, Loud Bell Control, CO Line
Contro l, Power Fa ilure T ra nsfe r, and Recorde d Announce ment us es .
Th e c alli ng stat ion is pla ced in a on e-t ime DND mod e u pon ini tiati ng the
VoiceOver. One-Time DND cannotbe toggledduringtheOHVO call.The
station receiving the OHVO call must be off-hook and in the H mode.
Useof thisfeaturemaybeinterpretedasaviolationof federalorstate
la ws an d an in va si on of pri vac y. Ch ec k app lica ble laws in y our are a
be fore r eco rdin g call s u si ng thi s fe ature .