Starplus Triad S Product Manual

							2-22 Ba ck grou nd Music
Ba c kgr ou nd Mu si c
Each digital telephone user may receive music over their speaker when
an o ptional mu sic source is connected to the system. The Background
Music featu re can be allowed or denied on a sys tem-wide bas is by
pr ogra mmi ng.
Ba t te r y Ba c k-Up ( Memo r y)
A lithium battery is located on the Master Processor Board (MPB) of the
Tri ad- SS ystem to protect sys tem memory in cas e of commercial p ower
outa ge or the s ystem power being turned off for a time period. Ba ttery
Back-u p Memo ry re ta ins all s ystem fe atu re s includ ing sys te m and station
spe ed dial during a p ower outage .
Busy Lamp Field (BLF)
Whe n a but t on on an D igi t al Te le phone is ass igne d as a DS S, it al so se r ves
as a Busy Lamp Field to display the status of that telephone.
Ca l l B ac k
A station can initiate a call back request to another busy station. Once
tha t st at ion bec om es id le , t he st at ion tha t le ft t he ca ll ba c k r eque st i s
si gnal ed.
Call Cost Display
The C all C ost Di spl ay fe at ure al low s a use r to vi ew t he ap prox ima te cost
of each ca ll ma de. This app roximate cost is a lso printed as pa rt of the
SMDR record. Th e Call Cost D isp la y replaces the call duration d is pla y
when a ca ll is m ade using L CR. This d isp la y is e nable d in programming. 
						

							Ca ll C o v e r a g e 2 - 2 3
The cost information is p rogramm able b y s electing one of the 16 route
li st t abl es an d one of the four t i me per io ds. Thi s a ll ows the us er t o
progra m four s epa ra te costs bas ed on the time of d ay f or each of the 16
route s. The costs entered in the tab le s is a cos t for one minu te , how eve r,
costs a re calcula te d us ing a 1/10th of a m inute value . T hes e cos ts are
roundeddownandarebasedonthestarttimeofthecall,evenifthecall
exten ds into a differe nt time pe riod.
The S MD R printout contains a cost ca lculated using a 1/10th of a min ute
inc r em ent an d t he dis pl ay up dat es ap prox ima te ly ev er y 3 0 se c onds. The
use r must ha ve LCR e nab le d t o ge t th e ca ll cost di sp la y.
Ca l l C over ag e
The C all C o ver ag e f eat u r e p ro v ide s the fu nc t i o nal it y f o r s ta ti o ns to
answ er calls for other s ta tions by u tilizing call cov erage buttons. Vis ual
and Audible status of ringing stations to an assigned coverage station are
provided.Multiplecoveragestationscanhavethesameremoteringing
station(s) programmed on their stations. Once a coverage station
answ ers the call, other stations a ttem pting to answe r the ca ll rece iv es
busy tone and the call coverage b utton e xtinguishe s on all app earance s
of that b utton.
This feature can cover SLT extensions, however an SLT cannot perform
the c a ll c ove ra ge func t ion. The S LT ext ens ion nee d n ot be phys ic al ly
installed, only the SLT card must be installed.
Direct CO calls have ring and LCD priority over call coverage calls. The call
cover ag e s ta ti on mu st hav e a di re ct CO ap pea ran ce or Loo p but t on i n
order to pick up an external call. If the call coverage station is in DND, no
audible ringin g is he ard, howev er visua l a nd L CD info rma tion is
pr ese nt ed.
This feature can be programmed by the statio n user or through admin
progra mming. By default, no ca ll covera ge buttons are ass ign ed. 
						

							2-24 Ca ll Fo rwa rd - Pres et
Call Forw ard - Preset
The Call Forward Preset feature allows the system database to be
configure d s o that incomin g CO Line s, which are p rogramm ed to ring a t
a p ar ti c u la r s ta ti o n, c an b e f o rwa rde d e l sewh er e in the sy st em
prede te rmine d b y programming. This fea ture is activ e if the s tation
ringing is not answered in a specified time, and is particularly useful in
ove rfl ow a ppl ic a ti ons in whic h a Voi c e M ail or A ut o A tt e ndant ma y be i n
use.
†A st at ion may have one des ign ate d p re se t for war d l ocat ion defi ne d
in the d ata bas e.
†Preset Call Forward is chainable only to other predetermined preset
for war d s ta ti ons spe cifi ed i n t he dat abas e up t o a chai n of 5 st at ions.
†Chainab le Pre set C all Forwarding forces th e incoming CO Line to ring
at ea ch st at i on pr ea ssi gne d i n t he dat aba se for t he Pr es et For war d
Ring Ti me r spe cifi ed i n t he dat abas e bef ore for wa rdi ng.
†Each station in the s ystem may, indep end ently, ha ve incoming C O
calls preset forwarded to the following destinations:
Preset Call Forward - ACD, Voice Mail, UCD, or Hunt Groups
CO Lin es c a n be Pr es et For war de d to ri ng t o one of the gr oup t ypes in t he
system(ACD,HuntVoiceMail,orUCD).COlinesdonotPresetForwardto
a b u sy A C D Gr o u p. Eac h ti me th e P r es et Fo r war d T im er ex pir es (a to t al o f
5 attempts), the group is checked for an idle station.
Preset Call Forward - Off-Net
CO Li nes can be pr ese t for war ded t o r ing Off -Ne t vi a s pee d d ial f rom any
station. After the expiration o f the preset forward timer, the system
selectsanidleCOlineanddialtheoff-netlocation,thenconnectthetwo
CO l ine s. 
						

							Ca ll F o r wa rd : St a ti o n 2 - 2 5
Preset Call Forward - Per CO Line
The Preset Call Forward feature allows each CO line to be preset call
for war ded on a pe r CO li ne bas is . T his al l ows a CO l ine t o i ni ti al ly ri ng a t
multiple stations and forward to a predetermined destination. The
des tination can be a s ta tion or Hu nt Group . E ach C O line has a Pres et
Forward Timer. Each CO line also has a VMID field to allow specific VM
di gits to be sen t when a C O li ne forw ard s to a VM group. Fe ature ap pl ie s
to initial CO ringing lines only.
If a fo rwa rd de st ina ti o n i s p ro gr am med in the C O li ne fie ld , t he CO c al l
forwards to that destination after the CO Preset Forward timer expires.
Thi s fo rwa rd o c c u rs r ega rdl es s o f ho w many o r ho w fe w s ta ti o ns the l ine
is ringing on. Once the C O line is ans wered and trans ferred, station call
for war ding ru le s a re i n e ffect .
Calls still follow all call or busy forwards, however, CO preset forward
for war ds t he ca ll if the fi rs t f orwa rd d est i nat ion h as not ans wer e d th e cal l.
VM ID di git s pe r C O li ne o ve rr id e s ta ti o n VM I D. Ca ll s r i nging in to AC D,
UCD or VM Groups continue to ring th e g roup. Th e C O call d oes not
forward whe n ring ing one of the se typ es of group s.
Preset Call Forward - Stations
Each st at ion use r may have Pre se t Cal l For war d i n t he dat ab ase t o di re ct
incom ing, tran sfe rred , as we ll as inte rcom calls to other de stin ations in
the system. The system allows for different destinations based on a Busy
or a N o Answer condition, a s wells as interna l v ersus externa l ( CO) call.
Ca l l For w ar d: St at ion
Whe n any t ype of s ta ti on ca ll for war di ng i s i nvok ed, t he L CD dis pl ay
norm ally indicates the call f orwa rding m ode at all time s. This f eature h as
modi fie d the LC D fo rwa rdi ng d is pla y t o ma ke the cal l for war din g mode
display optional. This feature is enabled/disabled in admin programming
on a sys te m-wi de ba si s. T he cal l forwa rd st at us is st ore d i n a ba tt er y
protected area of memory. 
						

							2-26 Ca ll Fo rwa rd: St atio n
Call Forward - All Calls
Call Forward All Calls allows a station to have all their calls (internal or
external) forwarded immediately to a designated station, an ACD or UCD
gro up pilot numbe r, Voice Mail group num ber, or Hunt group.
Call Forward - Busy
Call Forward Busy allows a station the ability to have their calls forwarded
to a d esi gna te d s tat i o n, a n A CD o r UCD gr o u p p il o t nu mbe r, Vo i c e Ma il
gro up numb er, or H unt group whe n their station is bus y.
Call Forward - Busy /No Ans wer
Call Forward Busy/No Answer allows a station the ability to forward a
combi nat ion busy /no ans wer cal ls t o a des ign at ed st ati on, an A C D or
UCD group p ilot numbe r, Voice Ma il group n umber, or Hunt group. No
answ er c al ls for war d wh en t he sy st em- wide no answ er t ime r exp ir es .
Initial CO ringing, transferred CO ringing and intercom ringing calls can
al l be forw ard ed. Ca ll s t hat r i ng t o an id le st at i on i s cal l for war ded aft e r
exp iration of the No Ans wer Ring T imer.
Call Forward - Fol low-Me
Follow- Me F orwa rd allows a station user to activa te Ca ll Fo rwa rd from
another s ta tion, or through the DISA f unction. Once activated, calls
pr ese nt ed to the de si gnat e d st at i on ar e for war ded im medi at el y.
Call Forward - No Ans wer
Cal l For war d No A nswe r all ows a st at ion to ha ve the ir c al ls for war ded to a
des ig nated s ta tion, a n AC D or UCD group pilot numb er, Voice Mail group
numbe r or Hunt group nu mber wh en the re is no ans wer at the station .
No answer calls forward when the system-wide no answer timer expires.
Call Forward - O ff -Ne t
St at ions ar e al lowe d t o f orwa rd int e rcom and tr ansf er re d C O li ne cal ls to
an o ff-ne t loca tion. The Ca ll Fo rwa rd Off -Ne t fea ture allows a station to
rerou te calls tha t wou ld norma lly be los t. Calls can b e f orwa rded to home
or another off-net site. Initially ringing CO calls cannot be forwarded with
thi s fea tu r e . 
						

							Ca ll P a r k2-27
Ca l l P ar k
An outs id e l in e c an be pla c ed int o one of e ig ht p ar king loc a ti ons a nd c an
be retrieved by any station that has a direct line appearance or an
ava il abl e L oop but ton. Park ed cal l s hav e t hei r ow n re call t ime r t hat r ecal ls
the origina ting s ta tion, and if still unans wered, the Attenda nt( s). An
outside line may also be placed into a station park location. The station
user then dials a code followed by their station number to retrieve the
call.
Ca l l P i c k -Up
ACD / UCD Gr o ups
Stations outside of a n ACD or UCD group ca n pick up a tone -ringing
intercom call, transferred, incoming, or recalling outside line call ringing
to a s peci fi c UCD st at i on. T he cal l m ust be a tone r in ging cal l.
Directed
A station can p ick up a n intercom call, trans ferred, incoming , or recalling
outs id e l i ne c a ll t o a spe c if ic un at te nded st at io n. T he c all mus t be a tone
ringing call.
Gr ou p
Stations can be placed in one or more of eight p ick- up groups . S ta tions
wit hi n a gro up c an pi c k up tone r in ging int e rc om c all s, t ran sfe rr ed ,
inc om ing, or re c al li ng o uts ide l ine c al l s fo r a noth er st at i on i n t hat gr oup. 
						

							2-28 Cal l Tran sfer
Ca l l Tra n s fe r
An outside CO line can be transferred from one keyset to another. By
using the TRANS button, s cre ene d (a nnounced ) or uns cre ene d tra nsfe rs
c an b e ma de. The l ine be in g t ran sfe rr ed ri ngs on t he k eys et and pr ovid es
Exclusive Hold flashing indication to the receiving partys keyset. Any
numberofattemptscanbemadetolocatesomeonebycallingdifferent
key sets without losing the call.
The Direct Transfer Mode allows transferring of an outside CO line
di re c tl y t o t he key st at ion hand set , if ena bl ed in prog ram ming .
A sys te m-wi de da tab ase pa ra meter ca n se le ct musi c on hold or ri ngba ck
tone to the CO caller when CO calls are transferred in the system.
Calling Station Tone Mode
The C all i ng S tat i on T one Mod e f eat ur e prov ide s an e as y me ans for a
c al li ng s ta ti on t o ov er ri de a d esi r ed st at ions H ( hands fre e) or P (c al l
announce ) intercom se tting. A dial code has be en a dde d that is d iale d in
front of the extension numb er to force the tone ringing.
Ca m p -On
A st at io n may al er t a b u sy p ar ty tha t an o u tsi de l ine i s o n ho l d and
waiting for them by using the CAMP-ON button. To camp on a call, press
the T R AN S b u tt o n t o t r ansf er t he c all t o t he de sir e d bu s y s ta ti o n, t he n
press the CAMP- ON button. T he busy party rece ive s a mu te d ring ove r
the keyset speaker, and a visual flashing CAMP-ON LED. By pressing the
CA M P -ON but t on, t he pe rs on c al le d p la ce s the ir e xi st ing outs id e c a ll on
hold and is conne cted to the pe rson placing the C amp- On. The y can the n
pi ck up t he call on t he app rop ri at e l in e. Cal ls cannot be camp ed on when
a s ta ti o n i s in DND o r in Co nfe r enc e . 
						

							Ca mp-On Recall 2 -29
Ca m p -On Re ca l l
Whe n a station does not an swer a Ca mp-On, tha t call re ca lls the pe rs on
placing the C amp -On, a nd if una nswe re d b y them , recalls the
Attendant(s).
Centrex Compatibility
TheTr iad-SSys te m p ro vi de fe at ure s t ha t a re C ent re x c o mp at ibl e so tha t
Centrex users can utilize theTr iad-SSys te m to e nhance their Ce ntre x
capa bil it i es . T he syst e m act ual ly si mpl if ie s a nd pr ovi de s e as ie r access t o
many Ce ntr e x fe at ure s b y off er ing th e f oll owin g fe at ure s.
Flex Button Programming
Flexible button programming allows Centrex users to program complex
Centrex dial codes onto a keyset button for ea sy on e touch a ccess to
Ce ntr ex fe at ure s.
Of f- Ho ok P refe ren ce
Digital telep hones ma y be programme d to ha ve their persona l Ce ntrex
li ne ac c es se d au to ma ti c al ly ju s t by li ft ing the ha ndse t o r pr ess ing t he
ON / OF F bu tton. Internal f eatures to th eTriad-SSys te m a re s ti ll ma de
ava il abl e to dig it al t el eph ones by acces si ng i nte r com be for e g oing
off- hook.
Pr ivate Lin e App earan ce
TheTr iad-SSystem allow for private line assignment on an unlimited
bas is . Each s ta tion ma y ha ve sole a ccess to a particular outsid e line if
des ired and may also b e ass igne d to rece iv e incoming ringin g on tha t
li ne. 
						

							2-30 Cen trex/PB X Tran sfer
Programmable Flash Timer
CO line flas h is a mome nta ry ope ning on a CO line us ed for signalin g.
Whe n usi ng theTr iad-SSystem in a Centrex environment, the CO line
flash is to signal the inte ntion to transf er a ca ller us ing Ce ntre x tra nsfe r.
TheCOlineflashtimerisprogrammableonaperCOlinebasesto
facilitate a mixture of C entrex and C O lines with in the sa me sys te m.
Programming✳,#,andHook-FlashesintoSpeedDial
Many C entrex codes utilize a h ook-flas h follow ed by, in many cases, the
di git [
✳] and or [#]. TheTriad-SSys te m a ll ow p rogr amm ing of t hes e
codes as a par t of s yst em or st at ion spe ed di al se quen ce s.
Ce nt rex/ PB X Tra nsf er
Whe n Ce ntre x or PBX lines are connected to theTriad-SSy st em, use rs
may, by using the Flash button , tra nsfe r calle rs to other Ce ntre x or PBX
exten sions. T he Flash co mmand may a ls o be include d with in a Sp ee d Bin
and pr o gra mmed o nt o a fle x b u tt o n f o r o ne bu tt o n tr ans fer .
Class Of Serv ice (COS) Day /Night
The C OS Day /N ight f eat ur e all ows st at ions t hat ar e a ce rt ai n C OS dur in g
the d ay, to be ass igne d a diffe re nt COS when th e s ystem is put in the
nig ht mode . T he night C OS goe s into af fect whe n the sys te m is pla ced
into the night mode, manually or automatically. This prevents the misuse
of p hones after hours .
Class Of Serv ice (COS) Station
Each st at ion is as si gned a C la ss of S er vi ce w hich gover ns th at st at ions
dialing privileges. Day Class of Service and Night Class of Service
assignments to stations provide the system administrator additional
control over station dia ling, preventing mis use of phones a fter hours. 
						

							CO Line - Access 2 -31
Six uniquely defined Classes of Service are available for assignment to
st at ions on a pe r st at ion bas is and al l si x ar e ava il abl e for day and nigh t
assignment. Station Class of Service works in conjunction with CO line
Class of Service to provid e the mos t flexib le means for offering custom
to l l re st r ic t io n.
As a par t of t he Di al ing pr ivi l ege as si gnmen t t hr ough C la ss of S er vi ce t he
sys te m off ers two prog ram mable Allow and De ny tab le s f or a dditional
customization of a toll restriction plan for a particular customer. Each
st at ion can r ef er ence up to four sp eci al ar ea code ta ble s.
CO Line - Access
Through prog ram ming , telep hones are allowe d or d enied acces s to
particular outside lines or line groups.
CO Line - Class Of Service (COS)
Each CO Li ne may be pr ogra mme d wi th a C la ss- of-S er vi ce to p rov ide
di ali ng pri vi le ge s. T heTr iad-SS yst em use s an a rr ay bet we en C O Li ne
Cl ass -of- Se rvi ce and St at ion Cl ass -O f-S er vi ce t o of fer a wid e v ar ie ty of
di ali ng pri vi le ge poss ib il it i es.
CO Line - Control (Contact)
On theTriad-SSys te m, the re a re four or s ix control conta cts which ma y
be in div idua ll y p rogr amm ed as ei the r CO Li ne Cont ro l ( to con tr ol
ancillary equip ment) or Loud Bell Control to control a cus tom er provided
ringing de vice to external a re as. Whe n programme d a s C O Lin e C ontrol
and ass igne d to a CO line, the corre sp ondin g contact close s whene ve r
that CO line is accessed by a station.