Starplus Triad S Product Manual

							2-72 To l l Rest rictio n ( Tabl e D rive n)
To l l R e s t r i c t i o n ( Ta b l e D r i v e n )
The sy st em pro vid es a f le xib le me ans of p rovi di ng t ol l r e st ri c ti on t o
internal stations of theTr iad-SS yst e m. E ac h s ta ti o n i s ass igne d a Cl as s o f
Serv ice for da y mode op eration and one f or nigh t mode operation thes e
st at ion CO S’work in conjunction with a CO line Clas s of Serv ice to allow
for cus to mized toll res triction. Tw o Allow a nd Deny tables alon g with four
spe c ia l tab le s a ffor d t he sys te m a dmi nis tr at or to dev is e a va ri et y of
complex toll restriction or dia ling p rivilege schem es .
Canned Tol l Res tric ti on
The sy stem pro vid es an eas y means of a pplying the most commo n form
of toll restriction where 1+ and 0+ along with 976, 555, and 411 type of
calls are denied and 1-800, 1-888, 911, 1-911, and 1-611 type of calls are
allowed. This canned toll restriction is applied through the use of a single
pr e-b uil t CO S and ca n be a ssi gne d t o st at i ons us ing ra nge pr ogra mmi ng.
Tr a n s f e r R e c a l l
Sc r ee ned and unsc r ee ned t ran sfe rs re c al ls t he ini ti at in g pa rt y i f
unans wer ed for a pr ogr ammab le le ngt h of t i me, and t he n if unansw er ed,
re calls the Atte nda nt.
Uniform Call Distribution (UCD)
Ei ght Uni for m Ca ll Di st r ibu ti on (UC D) group s ca n be pr ogr amme d, each
conta ining up to e ight three -digit station numbe rs . E ach group is
assigned a pilot number. When this number is dialed, the first available
age nt in tha t gro up is rung. Ca lls a re route d to the statio n that has be en
on-hook for the longest p eriod of time. 
						

							Uniform Ca ll Distribution (UCD) 2 -73
Age nt Q ue ue St a tu s Di spl a y
The Agent Queueing Status allows UCD agents to view stations of a UCD
gro up on the ir d isp la y. T he di spl ay s hows how ma ny c a ll s a re i n que ue,
how ma ny ag ent s a re av ail ab le , an d t he l en gth of t im e t he olde st cal l has
be en i n q ueue .
There a re two method s of viewing UCD group Ca ll Queue S ta tus .
1. In- se rvice UC D a gents and the as signed overf low station s ee s the
quantity of calls in queue on the LCD of their station for the UCD
grou p of which the y a re a mem ber.
If ev er y m emb er of a UC D gr oup is bus y and c al ls ar e in queue , t he
Supe r vi sor /A ge nt Q ue ue St at us d isp lay is s ee n at al l UC D me mbe rs of
tha t gro u p.
2. Any station not as sig ned in a UC D group can v ie w the numb er of calls
in queue for any given UCD Group. To view the number of calls in
queuethestationuserdialstheCallsInQueuecode(orpressesa
programmed FLEX button with this code) then enters the UCD group
d esi r ed. The LCD dis pl ays, on a re al t ime ba si s, t he numb er of ca ll s in
q ueue for that group.
Alternate UCD Group Assignments
An al te rn at e UC D g roup can be prog ra mmed so tha t if st at ions i n one
gro up ar e bus y, t he al te rn ate gr oup is che ck ed for an a vai l abl e s ta ti on.
Au to Wrap- Up with Timer
Af ter completion of a UC D call (on-h ook) the agent is not s ubjected to
another UC D ca ll for the duration of the Auto Wra p-U p T imer (regardles s
of the number of calls in queue), allowing the agent to finish call related
work or access other facilities. This allows agents to remove themselves
fr o m t he gro up (i .e ., D ND, Unav ai lab le , C al l F o rwa rd o r o ri gi nat e ano t her
cal l). The A ut o Wr ap- Up T i mer i s p rogr amm ed as par t of t he UCD
dat aba se . (S yst em -wi de)
If a UC D me mber i s ta ke n out of th e gro up (e.g ., DND , Al l Ca ll
F orwar d, Una vai labl e, e tc.) the y do n ot rec eiv e c alls in q ueu e
in formati on. 
						

							2-74 Uniform Call Dis tribution (UCD)
Incomi ng CO Di rect Ri ngi ng
CO Li nes can be prog ram med to ri ng d ir ect ly in to a UC D gr oup. Whe n al l
agents are busy and RAN is enabled, the system answers the caller and
prese nt the 1s t RAN announce men t automatically.
No -An s wer Re ca ll Ti m er
If a call routed to a station via UCD is not answered by the UCD
Ag ent / St at ion bef ore t he No-A nsw er R ec a ll t ime r exp ir es , t he c al l is
retu rned to UCD Queue with the highest priority. The station that failed
to answ er t he ri ngi ng UC D cal l is pl ace d i n a n O ut- Of- Se rv ice (O OS ) st at e.
No -An s wer Re t ry Tim e r
Whe n t he No-A nsw er R ec a ll t ime r exp ir es , a st at ion t hat fai l ed to answe r
the rin ging UCD call is placed into an out-o f-se rvice (OOS ) s ta te . T he
st at ion tha t wa s t ake n out -of -se rv ic e (OO S) is pl ac ed bac k in s er vi c e i f t he
age nt hit s the i r a vai la bl e f le x but t on or di al s t he av ail ab le fl ex c ode. The
agent is also placed back in service if the No-Answer Retry timer expires.
If the a gen t d oes not ans wer their ne xt UCD call, the y a re ag ain taken
out- of-s ervice. This cycle continues until the s ta tion a nswers calls , logs
out, or goes un available.
Overflow Station Forwarding Assignments
An ove rf low st ati on m ay b e ass igne d t o r out e ca ll er s in queue t o a
des ig nat ed st ati on aft er a spe cif ie d t ime . The ove rf low st at ion may not
be one of the UCD group s ta tions.
This feature allows UCD calls reaching the UCD Overflow Station to call
for war d t o ano the r st at ion. Thi s is al lowe d or d eni ed on a sys te m- wide
basis. Once enabled in programming, a UCD Overflow station can
Busy/ No- An swer f orwa rd to Voice Mai l Gro ups, Hunt Gr oups and
stations . If the UC D Ove rflow s ta tion is busy or does not an swe r b efore
the no- ans wer call timer expires, the UCD call f orwa rds to Voice Ma il. 
						

							Univers al Day/Night Ans we r (UDA/UNA) 2 -75
Recorded Announce me nts (RAN)
Recorded announ ce me nt dev ice s can be ass ign ed to p rov ide up to eight
differe nt mes sage s, if all stations in a UCD group are bus y. T he eight
mes sag es ar e a vai la bl e t o a ll e igh t U CD group s i n d iff er ent
configura tions. A RAN table can b e the ans wer p ort for una nswe re d
inc om ing c all s to a UC D g roup , whi le a nothe r t abl e c a n pr ovi de t he
se condar y me ss age . E ach RA N d evi ce can p rov ide an announ ce me nt to
one caller at a time. Subsequent callers is queued onto the message on a
fi rst -i n ba si s. T he D igi t al Voice Mail (D VM) can be use d as a RA N de vice for
UCD groups.
Universal Day/Night Answer (UDA/UNA)
Incom ing CO line s ca n be programme d f or Univ ersal D ay Ans wer (UD A)
or Univ ersa l N ight Ans wer (UN A). UDA/UNA a ssigne d C O lines can a ls o
signal over the external page port(s). External Day ringing is programmed
on a sys tem-wide ba sis in a dmin progra mming. Stations which do not
have access to a line during the day can answer that line while the
System is in the Night Mode by dialing a UNA code. In order to use this
fea tur e , a LO O P b utt on or an a ppe ara nce of the t runk must be pre se nt on
the s ta ti o n.
Vo i c e Ma i l Gro u ps ( V M )
The Voice Ma il fe ature a utom atically hand le s una nswe re d ca lls. Stations
may for war d cal ls t o a voi ce m ail gr oup (for l eav ing mai l) or may call t he
voi ce m ail gr oup dir e ctl y (t o r et r ie ve mai l) wi th no as si st ance fr om t he
Attendant.
Up to twenty-four (24) voice mail groups containing up to eight Voice
Mailstations canbeconfigured inthe system.Eachstationinterfaces
with a port on the Single Line Interface Board ( SLIB) or the (DIDB/DT IBE )
board for the Digital Voice Mail (DVM). Each voice mail station can be
shar e d by a n umbe r o f act ual us er s.
Calls transferred from a Voice Mail group do not recall to the VM group. 
						

							2-76 Voice Mail Gro ups ( VM )
Disconnect Signal
To avoid Voice Mail ports from being unavailable as a result of CO line
callers abandoning the call or not exiting the VM system properly, a
disconne ct s ign al is provided to notif y the VM sys te m that a CO or
inte rcom ca ller hung up or ab andone d the call. Sile nce is prov ide d to the
VM por t foll owe d by busy tone t o ai d t he VM sys te m t o r ecogni ze t hat an
int e rc om c all er ha s a band oned the c a ll .
In -B a n d Si g na li n g In t eg ra t io n
The system allows programming so that if a station pro grammed to
re c ei ve i nc oming CO l ine r ing ing is for war de d t o Voi c e Ma il , t he y ma y
have incoming callers routed directly to their station’svoice mail box
through the us e of In-Ban d signa ling. Alte rnately, incoming C O lines can
be pr ogra mme d to r ing di re ctl y i nto the Voice Mai l sys te m. In thi s ca se ,
callers are answered by the Voice Mail or Auto Attendant Main greeting.
Incom ing CO callers can be call forwa rd ed into Voice Mail a utom atically ,
if a Pr es et F orwa rd De st inat i on i s p rogr amm ed for th at CO l ine an d t he
sam e C O li ne pr ogra mmed t o r ing at one st at ion . C O l i nes may al so b e
programmed to ring at an Attendant station, call forward into the Vo ice
M ail s yst em (i f pr o gr amme d t o r i ng at o ne A t te ndant s ta ti o n) and
prese nted to the ma in gre eting (no t the Atte ndant s tations m ailbox)
ev en w hen ID di git s ar e e nab le d.
LCD Mess age(s) Ind icatio n
The LC D Me ssa ge Ind ication fe ature pres ents the num ber of new Voice
Mess age s to use rs on their LCD display. The new VM LCD mes sage on the
key set t ake s pr ior it y ov er F orwa rd, DND , Me ssa ges , a nd i dl e d is pla ys.
Ringing, Recalling, Outgoing Calls, and current call operation displays
overrid e the VM messa ge dis play f or the duration of the call or op eration.
Message Waiting Indication
Whe n Voi c e M ai l re c ei ves a v oic e mes sag e for a user who h as a st at ion on
theTr iad-SSystem, the VM connected to the system can leave a message
indication at the VM users station. When the station retrieves their mail,
the VM system can cancel the message waiting indication left at a station
via a VM port. T he mes sage wa itin g indica tion d isp la ys on the
progra mmed Voice Ma il (group) button. 
						

							Volume Cont rol B ar 2 -77
If a button w as not pr ogr amme d, a v oice mai l me ss age w aiti ng ind icati on
displays on the MSG WAIT button as a normal message waiting signal.
To n e M o d e C a l l i n g O p t i o n
Voice Mails Systems and/or Automated Attendants can utilize the Calling
Station Tone Mode option. This is useful when using supervised transfer
or c a ll sc r ee ning op ti ons on v oic e mai l or aut o At t end ant (s) r equi r ing r i ng
back tone f or p rop er cal l handl i ng.
Tr an s f e r / Fo r w a r d
The T ran sfe r/For war d f eat ur e all ows Voi ce Mai l cal ls , up on r eachi ng a
forwarded to VM station, to fo rward back into the Voice Mail unit. This is
use ful whe n VM po rts a re us ed as Auto Atte ndan t a nd V M ports . T his
fea tur e can be enab le d/di sabl e d for a ll VM gr oups .
Transfer With ID Digits
The Transfer With ID Digits feature provides an Attendant or station user
a way to transfer a caller directly into a voice mail box. This allows the
st at ion ide nt ifi c at ion di git s t o b e e nt er ed by t he tr ans fe rr ing par t y. Us ing
this feature, a caller can be transferred to a voice mail box when 1) a
st at ion use r on t he syst e m i s not f orwa rde d t o V M, or 2 ) t he des ti nat ion
voice m ail b ox owner is not a station user. CO trunks an d intern al calls
may be transferred into voice mail using this feature. If no voice mail ID
di git s a re dia le d by the tr ans fer r ing st ati on, t he id ent if ic at i on dig it s of t he
tr ans fer r ing st at ion ar e s ent t o t he voi ce mai l. Thi s fea tur e al lows di al ing
of digits 0000-9999 when using the VM with ID feature. This allows, on a
pe r st at i on bas is , the I D numbe r tha t i s se nt to Voi ce Ma il to b e fl exi bl e. By
def au l t, th e s ta ti o n nu m ber i s sen t t o t he Vo i c e Ma il sy st em. I n dat ab ase
programming, there is a field to insert a 4-digit entry (0000-9999) that can
be se nt to the Voi ce Mai l s yst em in st ead of t he st at i on numb er . T his i s
use ful whe n a station user ma nually tran sfe rs a ca ller to a mailb ox.
Vo l u m e C o n tr o l B ar
The Volume Control Bar on the Digital Key T eleph one is loca ted b elow
the ke ypa d. It controls ringing, h andse t, a nd s pea kerphone volume s. It
also a ffe cts th e rece iv e volum e o f the Wand erer cordle ss unit. 
						

							2-78 Vo lum e Co ntro l Bar 
						

							3
Single Line Telephone
Features
The Single Line Telephone features ofST A RPLU STriad-Sare listed
and described in alphabetic al order. An abbreviated feature index is
provided in the following table. 
						

							SLT Features Index 3-3
SLT Features Index
Si ngl e L ine T el ephon es (SLT s) have a cce ss t o most s yst em and st at ion
features listed in the previous section; however, the features listed below
ar e com mon t o C O L ine /Si ngle Li ne I nte rf ace Boar d (C SI B) and ar e
required in theTr iad-SSystemforproperSLToperation.
Tabl e 3 -1 : S LT Feat ures/ So ft wa re Pa ck ages
Feat ureSt d
PkgACD
PkgAdditional
Equ i pme nt
A
ACCOUNT CODESN
ACCOUNT CODES/TRAVELING COS (VERIFIED)N
AU TOMATIC LIN E ACCESSN
B
BROKER CALLN
C
CONFER ENCEN
CONFER ENCE WI TH P ERSONA L PARKN
CALL FORWARDN
CAMP-ONN
CO LINE QUEUINGN
D
DIRECT OUTSIDE LINE GROUP ACCESSN
D I REC T OUTSID E L IN E RIN GI NGN
DIRECTED CALL PICK-UPN
DO NOT DISTURB (DND)N
G
GROUP CALL PICK-UPN
H
HANDSET R ECEI VER GAI NN
I
INTERCOM CALLINGN