Starplus Triad S Product Manual

							6-4I ntr o ducti o n
2701 Type 2702 Type w/ Message Wait in g Lamp on Top
27 03 Type wi th Messag e Wait in g Lamp 2 704 Type wi th Fl ash K ey
Figure 6-1: 2700 Series SLT Telephones 
						

							Introduction6-5
* Features available with optional software
Tabl e 6 -1 : S LT N u m ber in g P l an
Account Code E nter 627 Me ss age Wait 623
ACD * Ag e n t H elp 5 74 Me ss ag e Wait R e t ur n 66 3
ACD* Age nt Login (Prima ry Grp) 5 72 +[ 5UU] Nam e in Dis play Programm ing 69 0
ACD* Age nt Login (S econda ry Grp) 5 82 +[ 5UU] Pa ge - All C all ( Int and Ex t) 70 0
ACD* Age nt Logout (Prima ry Grp) 5 71 Pa ge - Ex ternal A ll Call ( A ll Zone s) 76 +[ 0 ]
ACD* Agent Logout (S econdar y Grp ) 581 Pa ge - Ex ternal Zones 76+[P]
ACD* Group Mem ber S tatus 573 Pa ge - Interna l All Ca ll 709
ACD* Group Pilot Numbers 5+[UU] Page - Internal Zones 1-8 701-708
ACD* Ava ilable /Unavai lable 5 66 Pa ge - Me et Me (A nsw er) 77 0
ACD* Ove rf low S ta Ava ilable /Unavai lable 5 78 Pe rsona lized Me s sage s 63 3 +[ ZZ]
Atte ndant 0 Pe rsona liz ed Me s sage s ( Cle ar) 63 3 +[ 00 ]
Call Ba ck 6 22 SLT Cle ar - Call For ward, DND 66 2
Cal l Fo r war d - Al l 6 40 +[ 6] SLT Co n f er e n c e w / Pe r so n al P ar k 66 4
Call For ward - Busy 640+[8] SLT Flash Command To CO Line 660
Cal l Fo r war d - B u sy / N o A n sw er 6 40 +[ 9] SLT S p ee d D i al Ac c e s s 66 8 +[ Y Y Y ]
Cal l Fo r war d - Fo l l o w Me 6 42 (0 0 0- 0 19 St a ) ( 02 0- 9 99 Sys )
Call For ward - No Answer 640+[7] SLT Sta Speed Dial Programming 661+[YYY ]
Call For ward - Off-Net 640+[
✳] Tone Mode Ring Option 6# +[ XXX]
Call Park Loca tion - Personal 438 UCD Group Pilot Numbers 55+[U]
Call Park Loca tion - S yste m 43+ [C] Unive rsal Da y/Night Answe r #5
Call Park Loca tion - S tation 4 39 +[ XXX] Voi ce Ma il Group Pilot Numb ers 44 +[ V]
Call Park Pickup (Key and SLT) #43+[C]
Cam p- On 6 20
CO Line Direct Ac ce s s 8 8+ [LL L]----------------------- LEGEND------------------------
CO Line Group ( LCR if 9 11 activ e) 8 00
CO Line Group 1-24 801-823C= Call ParkLocation(0-7)
Directe d Call Pick Up ( SLT ) # 1+ [XXX]G = Vo lu me Con t r o l ( 0- 9)
Do Not Disturb 631H = Hunt Group Number (0-7)
Executive O verrid e 625LLL = Line Number (001-012)
Exte nsi on N u m ber s -Tria d -S100-131P=1or2
GroupCallPickUp(KeyandSLT) #0U=UCD Grp Number (0-7)
Handset Receiver Ga in 638+[G]UU = ACD (5 0- 65 )
Handset Rece ive r Ga in Increa se 638+[#]V= Voice MailGroupNumber(0-7)
Hunt Group Pilot Numbers 45+ [H]XXX = IntercomS tation Numbers
LCR or CO L ine Grp 1 ( if LCR enabl ed) 9YYY = Speed Dial Bin Numbers
LCR Queue Cance l 626ZZ = Personalized Mess ages
Line Q ueue 6 21 
						

							6-6 A ccoun t Codes
Account Codes
SLT stations ca n enter an a ccount code to id entif y the call or calling
st at ion.
En teri n g Accoun t Code (b efore a cal l)
1. Lift the handset.
2 . Di al [6 27 ] on th e d ial p ad.
3. Dial the acco unt code.
If th e a ccount code contain s fe wer than 12 digits, d ia l [
✳]toreturnto
intercom dial tone.
4. Dial [9] or CO Access code and the desired number.
En teri n g Accoun t Code (d uri ng a ca ll )
1 . Pr es s t he hooks wit c h mom ent ar il y. Your c al l is pl ac e d on Exec ut i ve
Hold while you enter your a ccoun t cod e.
2 . Di al [6 27 ] on th e d ial p ad.
3. Dial the acco unt code.
If account code contains fewer than 12 digits, dial [
✳]to
automatically return to the call.
Automatic Call Distribution (ACD)
The ACD feature is available with optional software.Whe n pur chas ed,
Uniform Call Distribution (UCD) is not used and is replaced by the ACD
functions identified in the following. Sixteen Automatic Call Distribution
(ACD) grou ps ca n be pr ogr amme d, ea ch cont ain ing up t o 2 5 2 st ati on
numbe rs .
Agent Login/Logout
The Age nt Logi n/L ogout fea ture al lows an age nt to log i nto pri mary and
secondary ACD Groups to receive calls . To be placed into an active ACD
st at e, th e a gent m ust fi rs t logi n. 
						

							Auto ma ti c C al l D is tr i but i on (AC D ) 6- 7
Pri ma ry G ro up
†Di al LOGI N C ODE[ 572]on the dia l pad, followed by AC D Group
Numbe r (5 XX) des ir ed.
Enter unique AGENT ID code (0000–9999). A confirmation tone is
hea rd and the ag ent is logge d onto the AC D g roup.
†Di al LOGO UT COD E[ 571]on the dial pad to logout of the primary
grou p.
Whe n an age nt logs i n or out of an A CD Gr oup, a n A CD logi n/logo ut
eve nt is s ent t o t he SM DR p or t, if ac t ive .
Second ary Group
†Di al LO GI N CO DE[58 2]on the dial pa d, then the ACD G roup Numbe r
(5 XX) d esi r ed.
†Di al LOGO UT COD E[ 581]on the dial pad to logout of the secondary
grou p.
Conditions
†If an age nt logs i nto an A CD gr oup fr om a s tat i on t hat i s l ogge d i nto
another ACD group, the station is automatically removed from the
previous AC D group.
†An age nt may log out whi le i n wr ap-u p, or unava il abl e.
†An agent logging in i s plac ed in wrap-up mode before rece iving an A CD
call.
†If an agent attempts to log into an ACD group that already has 32
members, that agent receives an error tone.
†An age nt may not log on t o t he s ame gr oup a s a pr im ar y a nd
se con dar y m emb er.
TheTr iad-SSyst em doe s no t v er if y age nt s I D co des, exc e pt four -di gi t
ID e ntr y.
IfamemberisassignedtoaspecificACDgroupandusesthelogin-
logo ut cod es to en ter an d ex it an AC D gro up oth er th an the ir
assi gne d grou p, the datab ase is cha nge d to re flec t the d iffere nt
grou p. 
						

							6-8 Automatic Call Distribution (ACD)
ACD A g en t H EL P
The ACD Agent HELP feature provides a means for an ACD agent to signal
the i r a ssi gne d s uper vi sor for a ssi st ance .
While on a call-in-progress, the agent:
Af te r hook-f la shi ng, d ial s the HE LP code [574] on the dia l pad. Th e a gent
must hook -fl ash aga in to re tur n t o t he ir cal l aft er t he code is di al ed. I f no
supe r vis or is lo gged in, t he age nt re c ei ve s one -bu rst of e rr or tone .
Conditions
†Up t o f ive me ssa ges can be le ft at a ny sup er vi sor s ta ti on.
†The sup er vi sor can cance l the HE LP r eque st si gna l b y pr es si ng t he
flashing H ELP b utton. A call is pla ced to the ag ent reque sting HE LP. If
the agent is on a call, the supervisor can press their barge-in button
to moni tor t he call or gi ve as si st ance on t he call .
ACD/UCD Avail abl e/Unavailable Mode
An ACD agent may place their station in the Available mode to receive
ACD calls, or block ACD calls by placing their station in the Unavailable
mode .
Making a St ation Ava ilab le
Di al [5 66 ] on th e d ial p ad. A confi rma ti on t one is he ar d. ( AC D cal l s a re
re c ei ve d.)
Making a St ation U na vailable
Di al [5 66 ] on th e d ial p ad. A confi rma ti on t one is he ar d. ( AC D cal l s a re
bl ocked. )
Conditions
SLTs receive a stutter dial tone when unavailable. 
						

							Auto ma ti c L i ne Acces s 6- 9
Automatic Line Access
SLT s m ay h ave t hei r st at ion pro gra mmed t o ac c e ss a pa rt i cu lar C O Line ,
such as a private line or a line from a Group of C O lines , upon going off -
hook. Thi s i s use ful in Ce ntr ex or PBX a ppl icat i ons w hen st ati on user s
have de di cat ed or indi vi dual l in es. O uts ide l ine di al t one is r ece ive d jus t
by going off- hook, wit hout di al ing ac c es s c od es.
Ca l l B ac k
Whe n you call a st at ion and re cei ve a busy si gnal :
1. Briefly press and release the hookswitch.
2 . Di al [6 22 ] on th e d ial p ad.
3 . Repl ace hand se t.
Ca l l B rok e ri n g
Call Brok ering ena bles SLT us er on a CO ca ll to Hook- Flash and make
anot her C O call . Once t his ot her cal l is e st abl is hed, t he SLT use r can
Hook- Fla sh to m ove back and forth between p arties . Hoo k-Flas h timer
may re qui re ad jus tme nt for pr ope r oper ati on.
OnlyoneCallBackrequestcanbeleftatastation;thesecondrequest
conv er ts to Me ssag e Wai tin g Req uest. 
						

							6-10 Ca ll Fo rwa rd
Ca l l For w ar d
Forwarding Calls to Another St ation
1. Lift hands et.
2 . Di al [6 40 ] on th e d ial p ad.
3. Dial th e a ppropriate forwarding condition code:
[6] = All Ca lls
[7] = Call Forward No An swer
[8] = Call Forward Bus y
[9] = Call Forward Bus y/No Answe r
[
✳]= Call ForwardOff-Net (viaspeeddial)
4. Dial the extension number or speed bin number where calls are to be
forwarded. A confirmation tone is heard.
5 . Repl ace hand se t.
Removing Call Forwarding
1. Lift handset, a stutter dial tone is heard.
2 . Di al [6 40 ] on th e d ial p ad or [6 6 2] on t he di al pad. A confi rm ati on
tone is he ard.
3. Replace the hands et.
Call Forward - Fol low-Me
The C all F orwa rd/F oll ow-Me fe at ure en abl es a user wh o is aw ay f rom
the i r s ta ti o n, ac t iva te / dea c ti vat e c al l f o rwa rdi ng fro m ano t he r st ati o n i n
the system. This lets the user forward their calls to their current location
or into Vo ice Mail, AC D/UCD , Hu nt Group s, or to any other station in the
sys te m. When th is cal l forwa rd is act i vat ed, al l cal ls pr es ent ed to th e
forwarded station forward to the destinatio n station immediately.
Act iv ating Follow-Me Call Forwarding
1. Lift the handset or press ON/OFF button.
2. Dial the Follow-Me Forward code [642] on the dial pad.
3 . Di al th e s ta ti o n nu m ber o f t he s ta ti o n f ro m whic h fo r war din g i s
desired. 
						

							Ca ll F o r wa rd 6 - 1 1
4. Dial th e a ppropriate forwarding condition code.
[6] = All Ca lls [8] = Busy
[7] = No Ans wer [9] = Busy/No An swer
5. Dial the three-digit destination number where calls are to be
f or ward ed. St at ion, Voice Mai l, AC D/UCD, or Hunt Gr oups.)
6 . Repl ace hand se t or p re ss ON /O FF but ton .
Remov ing Follow-Me Call Forw arding
1. Lift the handset or press ON/OFF button.
2. Dial the Follow-Me Forward code [642] on the dial pad.
3 . Di al th e s ta ti o n nu m ber o f t he s ta ti o n t hat f o rw ard ing is to be
ca ncelled.
4. Dial [6] (regardless o f the forward condition).
5. Redial the same station number. A confirmation tone sounds and the
FWD LED extinguishes.
Es tablishing Follow-Me Call Forw arding (off-site locat ion)
1. Dial into the system on a DISA or TIE trunk. Enter the DISA access
code, if app licable.
2. Dial the Follow-Me Forward code [642] on the dial pad.
3 . Di al th e s ta ti o n nu m ber o f t he s ta ti o n f ro m whic h fo r war din g i s
desired.
4. Dial th e a ppropriate forwarding condition code.
[6] = All Ca lls [8] = Busy
[7] = No Ans wer [9] = Busy/No An swer
5. Dial the three-digit destination number where calls are to be
f or ward ed. St at ion, Voice Mai l, AC D/UCD, or Hunt Gr oups.) A
conf ir mat ion ton e s ounds; fi ve se conds lat er a di al t one is re cei ved.
Remov ing Follow-Me Call Forw arding (off-site locat ion)
1. Dial into the system on a DISA or TIE trunk. Enter the DISA access
code, if app licable.
2. Dial the Follow-Me Forward code [642] on the dial pad.
3 . Di al th e s ta ti o n nu m ber o f t he s ta ti o n t hat f o rw ard ing is to be
ca ncelled.
4. Dial [6] (regardless o f the forward condition). 
						

							6-12 Cal l ing St at io n To ne Mo de O ptio n
5 . R edi al t he sam e s ta ti o n nu m ber. A c o nfi rm ati o n t o ne so u n ds; fiv e
seconds later a dial tone is received.
Conditions
†If a Cal l For ward mode i s cur r ent ly act iv e a t the s tat i on whe re
for war di ng i s d esi re d, t he ne w for wa rd become s act ive an d cance ls
the p reviou s forwa rd.
†Both internal and external calls to the affected station forward to the
des ig nate d l ocat ion .
†Cal l for war di ng mus t be al lowe d i n pr ogr ammi ng f or the af fect ed
st at ion.
†When remote forward is activated the forwarding is immediate.
†When a key telephone is forwarded remotely, th e k ey stations
forward b utton lig hts. Th e s ta tion us er may cance l the forwa rding a t
the i r s ta ti o n by pre ss ing ON/ O FF, the n t he FWD bu t to n. SLT u s er s c an
cancel their forwa rding b y going of f hook and dia ling the forwa rd
code.
†DISA cal l ers e nte ring the code a nd ma ki ng a mis ta ke are g ive n a n
error tone for 3 seconds, silence for 2 secon ds, then the dial tone is
re tu r ne d.
CallingStationToneModeOption
The C all i ng S tat i on T one Mod e f eat ur e enab le s a cal li ng st ati on to
o ve rr id e a c al le d s ta ti o n’s H or P intercom settings. Use from VM port.
Cal l in g a Sta ti on an d Ton e Ri n gi ng D esi red
1 . Di al [6 #] on t he dia l pad.
2. Dial the extension number,
-or -
Pres s D SS button of d es ired station (call tone rings statio n). 
						

							Ca ll Park - Pe rs onal 6 -13
Ca l l P ar k - P er s on a l
While Co nnected to Firs t Call:
1. Pres s the hooks witch mom entarily. Inte rcom dial tone is heard.
2. Dial [438] on the dial pad (call is placed in personal park).
3. Dial desired number for second call.
4. Pres s the hooks witch mom entarily. Inte rcom dial tone is heard.
5 . Di al [4 38 ] on th e d ial p ad ( fir st cal l is r et ur ned and second cal l is
placed in Personal Park).
Call Park (by Station Number)
While connected to an outside line:
1. Press TRANS button.
2. Dial [439] + XXX (station number).
Retrievin g a Stat ion Pa rk Ca ll
Dial [# 6] + XXX (use r’s s ta ti o n nu mber , whil e at t he u se r’s t el ep hone or
fr om any t el eph one i n t he sy st em).
-or -
Di al [4 38 ] f rom the us er’s station.
Conditions
†A flex b utton ma y be as signed to Call Park feature cod e 439. The use r
can p ress the s pecified flex b utton a nd dial a station number on the
di al pad.
†The directed call pickup code for 8-button telephones is eliminated.
8-button telephones must assign a pickup button on the telephone
to have the pickup feature.
Th e use r can al ter nate ly c onne ct to th e oth er c all by doin g a
hoo k-flas h a nd di alin g [438] as many time s as ne ce ss ary .