Starplus Triad S Product Manual

							3-4 SLT Features Index
L
L OOP IN TERR UPT OP TIONN
M
M ESSAG E WAITIN GN
M ESSAGES - PERSONALIZED
M ESSAGES - CUSTOMN
N
NIGHT SERVICEN
O
OFF-HOOK PR EFER ENCEN
P
PAGI NGExternal Page
Equi pm ent
P ERSONA L PARKN
S
STATION SPEED DI ALN
SY STEM SPEED DI ALN
T
TR ANSFERN
N = No Additional Equipm ent required.
Tabl e 3 -1 : S LT Feat ures/ So ft wa re Pa ck ages
Feat ureSt d
PkgACD
PkgAdditional
Equ i pme nt 
						

							Account Codes 3-5
Account Codes
SLT stations may enter an account code to identify calls for
bi ll ing /t r ackin g pur pos es. Th e a ccount code may be ent er e d be for e the
call or during the call (the outside caller is placed on hold while the
account code is e ntered if during the ca ll). T he account code is recorde d
on the SMDR printout. Account codes are not verified and can v ary in
length from 1-12 digits.
Verif ied Ac count C ode s/Traveli ng COS
The Verified Account Code/Traveling Class of Service (COS) feature
pr ovid es tr ac ki ng of s pec i fi c c al ls by ent er in g a ver i fie d, var ia bl e l en gth
id ent if ie r (up t o 1 2 di git s). Ea ch account cod e ca n be as si gned a day and
night Class of Service for determining the dialing privileges allowed by
tha t account code. T his provides a mea ns for users to overrid e a
re st ri c t ed st at ion. If t he dia le d ac c oun t c od e m at ch es th e Ve r ifi ed
Account cod e tab le, an intercom dia l tone is returned, otherwis e an error
to n e i s re tu r ne d.
The us e of forced Account C odes is o ptional, offered on a s ystem- wid e
basis. SMDR must be enabled for the account code to print as part of the
SMDR record. TheTriad-SSys tem allow s up to 250 12- digit account codes
for verification purposes.
Automatic Call / Uniform Call Distribution
A single lin e te le phone may be an age nt in an ACD group a s a prima ry or
se condar y me mbe r. 
						

							3-6 Automa tic Line Acce ss
Automatic Line Access
SLT s m ay h ave t hei r st at ion pro gra mmed t o ac c e ss a pa rt i cu lar C O Line ,
such as a private line or a line from a Group of C O lines , upon going
off- hook. T his is usef ul in Cen trex or PBX ap plication s when s ta tion us ers
have de di cat ed or indi vi dual l in es. O uts ide l ine di al t one is r ece ive d jus t
by going off- hook, wit hout di al ing ac c es s c od es.
Ca l l B rok e ri n g
Ena ble s SLT use r on a CO cal l to Hook- Fla sh and m ake anot he r CO cal l.
Once this other ca ll is establis hed , the SLT us er can Hook-F la sh to m ove
back and fort h bet wee n p ar ti es .
Ca l l For w ar d
Single line telephones may direct intercom calls and transferred CO lines
for forwardin g to anothe r station. SLT s have acce ss to all forwa rd ing
options that Key statio n users ha ve:
†Call Forward - All Calls [6]
†Cal l For war d - No A ns wer [7 ]
†Cal l For war d - Busy [8]
†Cal l For war d - Busy/ No An swer [9 ]
†Cal l For war d - O ff-N et [✳]
†Pr es et C all For wa rd 
						

							Ca ll Pick -Up Directed 3-7
Ca l l P i c k -Up D i rec t ed
Tone ring ing inte rcom ca lls, In itia l Ringing C O calls and trans ferred
outside line calls to specific stations can be picked up by single line
te le phone s. For this type of pick up, the stations ne ed not be in the sam e
pi ck up gr oup.
Ca l l P i c k -Up G rou p
Tone ringing intercom calls, transferred outside line calls, and initially
ri ngi ng c a ll s c a n be pi c ked up by s ing le l ine t el eph ones by dia li ng a
special pickup code. The telephones must be in the same pickup group.
Ca m p -On
A busy station can be notified that an outside line is on hold and waiting
fo r t hem. The b u sy s ta ti o n i s no ti fi ed o f t hi s b y a bee p to ne . S in gle l ine
te le phone s can rece iv e a camp on indication or initia te one by using a n
acces s cod e.
CO Line Queuing
Single line telephones can be placed in a queue awaiting the first
available outside line in a group to become available.
Co n fe ren c e
An SLT user can initiate a conference with an outside line and one other
internal station. 
						

							3-8 Con ference Wit h Personal Park
Co n fe re n c e W i th Pe rs o n a l Pa r k
Single Line Telephones (SLT) can initiate a conference between two
outs id e ( CO) calls . T he Personal Park f eature is used in conjunction with
the SLT conference cod e to m ake th is poss ib le.
Direct Outside Line Group Access
Single line telephones can access outside lines by dialing CO line group
acces s cod es.
Direct Outside Line Ringing
Single line telephones can receive direct outside line ringing. SLTs may
be progra mme d to rece ive incoming C O Ringing on more than one CO
line. However, an SLT can answer onlyONEcal l at a t im e. If an S LT is busy
when a C O call rings in, Cam p-On tone is give n to that SL T s ta tion.
Do No t Disturb (D ND)
EachtelephoneusercanplacetheirphoneinDoNotDisturb.Theuser
receives an error tone if they are not allowed this feature. They also
receive a stuttered dial tone when lifting the handset to remind them
theyare inDoNotDisturb.The attendantcanoverride astationinDND.
Ha nd set Re c ei ver G ai n
The Handset Receiver Gain feature allows an SLT user, while on a CO/ICM
call, to Hook-F la sh a nd d ial a code to increase/decrea se the ha ndset
vol ume. 
						

							Int erc o m Ca ll i ng 3- 9
In t er c om Ca l li n g
Single line te le phone s ca n mak e a nd rece iv e intercom ca lls.
Loop Interrupt
The Loop Interrupt fea ture e nab le s single line telep hone ports to provide
a loop dis connect s igna l to any d evices conne cte d to a n S LT port. This is
an inhe re nt ope ra tion, no programming is nece ssa ry.
†Signal is provided when a CO Line, marked with loop supervision,
connected to an SLT port rece ive s loop supe rvisio n from the Ce ntral
O ffice .
†Upon te rmination of an internal call to an S LT, the SLT provides the
loop i nte rr upt s igna l.
†Loop interrup t signal consists of an open for 700 m s with less than
5mA.
Mess ag e Wa i t in g
Mess age Wa it in g can be ind icat e d by an st utt er di al t one whe n SL T
st at ions go off-hoo k i nst ead of a me ss age wai ti ng lam p.
If a station ID is set to:
†6 SLT, the opera tion is automatic.
†7 SLT (wi th me ssa ge), t he l am p i s us ed for me ssa ge wait i ng
notification. 
						

							3-10Me ssa ges
Mess ag es
Per so n al iz ed
Each SLT st at ion ca n se le ct a pr e- ass ign ed m ess age to dis pl ay on t he LCD
of the Digital Terminal receiving that message.
Therearetenpossiblemessagesthatcanbedisplayed:
00 = (cl ea rs me ssa ges )
01 = O n Va c at io n
02 = R e tu r n A M
03 = R e tu r n P M
04 = Return T omorrow
05 = Return Next Week
06 = O n T ri p
07 = I n M e et ing
08 = A t Ho me
09 = O n B r ea k
10 = A t Lu nc h
Cus tom
Thi s fea tu r e al lo ws t he s yst em adm ini st ra to r t o e nt er u p to te n c u s to m
mes sag es for use by sys te m s ta ti on us er s. The se me ssa ges may be
spe cif ie d an d cust omi z ed by t he cust ome r on a syst e m-wi de bas is .
Na m e In Di s p l ay
The Name in Display feature allows every extension (electronic/digital/
SLT) the capability to program the user’s name for that station, so that
pe ople us ing di spl ay t e le phone s s ee t he name i nst ead of the st at i on
number on their display. The name is programmed at each station by the
user and may be up to seven letters in length. 
						

							Of f-Hook Preference 3 -11
Off -Ho ok Prefe rence
SLTsmayaccessaparticularCOLinesuchasaprivatelineoralinefroma
Grou p of CO lines up on going of f-hook . T his is us eful in C entrex or PBX
app li cat ions whe n st at i on use rs ha ve ded icat e d l ine s. Out si de l ine di al
tone is received just by going off-hook, without the need to dial access
codes .
Pa gi n g
Access Restriction
Progr amm ing on a pe r- st ati on b asi s, can deny any st at ion the a bil i ty to
make an y t ype of page .
Exte rnal
There are two external paging zone available on theTr iad-SSys te m.
Ext er nal P ag ing re qui re s a t hre e- dig it di al ing c ode . E xte rna l pagi ng
requires an externally provided amplifier and paging system. Each zone
can ha ve a relay contact as socia ted to it.
In t er na l
The re a re ei ght i nt er nal pag ing zon es ava il abl e in theTriad-SSys te m. A
station can be in any or all zones or in no zone at all. Stations not assigned
to a page group can still make page announcements, if allowed in station
progra mming. S ta tions can b e a ssigned to a pag e g roup in ord er to
receivepagesbutnotallowedtomakepageannouncements.
Pe rs o n al Pa rk
Single line te le phone s ca n be conne cte d to two ca lls ( Intercom or C O
lines)atthesametimeandtogglebetweenthetwocalls.Thiscanbe
performedwith originatedor receivedcalls. Thisfeatureisalsousedwith
the SLT multi-line conference feature. 
						

							3-12 S peed D ial - St atio n
Sp e e d Di a l - St a t io n
An SLT user may program up to 20 speed dial numbers. Each speed dial
numbe r c an b e u p t o 2 4- di git s in le ngth .
Sp e e d Di a l - Sy s t e m
Each SLT use r ca n acce ss syst e m sp ee d di al numbe rs on a pr ogra mmabl e
basis. The last forty system speed numbers override toll restriction.
To l l R e s t r i c t i o n ( Ta b l e D r i v e n )
The sy st em pro vid es a f le xib le me ans of p rovi di ng t ol l r e st ri c ti on t o
internal stations of theTr iad-SS yst e m. E ac h s ta ti o n i s ass igne d a Cl as s o f
Serv ice for day mo de op eration a nd one for nig ht m ode op eration. These
stations COS work in conjunction with a CO line Clas s of Serv ice to allow
for cus to mized toll res triction. Tw o Allow a nd Deny tables alon g with four
spe c ia l tab le s a ffor d t he sys te m a dmi nis tr at or to dev is e a va ri et y of
complex toll restriction or dia ling p rivilege schem es .
Canned Tol l Res tric ti on
The sy stem pro vid es an eas y means of a pplying the most commo n form
of toll restriction where 1+ and 0+ along with 976, 555, and 411 type of
calls are denied and 1-800, 1-888, 911, 1-911, and 1-611 type of calls are
allowed. This canned toll restriction is applied through the use of a single
pre-b uilt Class -of- Se rv ice and can b e ass igne d to s ta tions using range
pr ogra mmi ng.
Tr a n s f e r
Outside line s m ay b e transf erre d b y or to single line te le phone s. The se
trans fers can b e a nnounce d or unan nounced. 
						

							Tr a n s f e r R e c a ll 3 - 1 3
Tr a n s f e r R e c a l l
Sc r ee ned and unsc r ee ned t ran sfe rs re c al ls t he ini ti at in g pa rt y i f
unans wer ed for a pr ogr ammab le le ngt h of t i me, and t he n if unansw er ed,
re calls the a tte ndant.
Universal Day/Night Answer (UDA/UNA)
Incom ing CO line s ca n be programme d f or Univ ersal D ay Ans wer (UD A)
or Univ ersa l N ight Ans wer (UN A). UDA/UNA a ssigne d C O lines can a ls o
signal over the external page port(s). External Day ringing is programmed
on a sys tem-wide ba sis in a dmin progra mming. Stations which do not
have access to a line during the day can answer that line while the
System is in the Night Mode by dialing a UNA code. In order to use this
fea tur e , a LO O P b utt on or an a ppe ara nce of the t runk must be pre se nt on
the s ta ti o n.
Vo i c e Ma i l Gro u ps ( V M )
The Voice Ma il fe ature a utom atically hand le s una nswe re d ca lls. Stations
may for war d cal ls t o a voi ce m ail gr oup (for l eav ing mai l) or may call t he
voi ce m ail gr oup dir e ctl y (t o r et r ie ve mai l) wi th no as si st ance fr om t he
at te ndan t.
Message Waiting Indication
Whe n Voi c e M ai l re c ei ves a v oic e mes sag e for a user who h as a st at ion on
theTr iad-SSystem, the VM connected to the system can leave a message
indication at the VM users station. When the station retrieves their mail,
the VM system can cancel the message waiting indication left at a station
vi a a VM por t .