Starplus Triad S Product Manual
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4 Attendant Features The Attendant and A ttendant(s) with DSS/DLS features of the ST A RPLU STriad-SSystem are listed and described in alphabetical order. A n abbreviated version of the features and software packages has been provided in the following table.
Att endan t F eatures - In de x 4-3 Attendant Features - Inde x Tabl e 4- 1: At te ndant Fe atures /So f tw are Pack ages F eat ure sSt d PkgAC D PkgAdditiona l Equ i pm ent AT TE N D AN T FEA TU R ES 911 ATTENDANT ALERTN A LTER NATE P OSITIONN AU TOMATIC NI GH T MODEN DISA BLE OUTGOING ACCESSN DISPLAY TIMERN NIGHT SERVICEN OF F -N ET F OR WARD - I NC OMIN G C O L IN EN OVERR IDEN POSITIONN P RESET FORWAR DN RECALLN SPECIAL RING MODEN TI ME AND DATE P ROGR AMMINGN ATTENDANT WITH DSS/DLS FEATURES BUSY LAMP FIELD INDICATORSN DIRECT STATION CALLINGN M APPING OPTIONSN M ESSAGES - CUSTOMN RELEASE KEYN TR AN SFER SEARCHN VOLUME CONTROL BAR (DKT)N N = No Additional Equipm ent Required
4- 4 A tte ndant Fea tur es Attendant Features 91 1 Atte nd an t Al er t The 9 11 A t te ndan t Al er t fe at ure al low s A t te ndant s wit h a 9 11 f le xib le button to be alerted o f internal stations placing 911 calls. The Attendant c an s tor e th e s ixt e en m ost r ec e nt 91 1 c al ls . C all i ng i nfor mat ion inc l ude s the time/date of the call as well as the s ta tion num ber that p lace d the call. Alternate Position The A lt e rna te P o si ti o n f ea tu r e all o ws A tt end ant st at io ns t o p ro gr am a flexible button to place their station in an unavailable mode. When the station is in unav ailab le mode , the ne xt Attend ant station (se cond) receives recalls. This feature is based on the system having three Attendant stations. If all Attendants are unavailable, no Attendants are available for internal/external calls. Automatic Night Mode The sy st em’s Automatic Night Mo de Feature can be overridden by the Attendant station. The Attendant station user can press their DND button to pl ac e the s yst em int o N ight M o de . Dire ct Statio n Sel ector - DSS Conso le An opt ion al DSS cons ole i s a vai la ble whi ch m ay b e a ssoci at ed wi th an Attendant station to provide additional buttons for DSS/DLS features. D isable Ou tgoi ng A cce ss The fi r st A tt end ant c an dis abl e CO l ine s, pr eve nt ing outg oing ac c es s t o those lines.Thisisuseful for removinga faultylinefrom service, or for reserv ing CO lines for importa nt u se. All stations that normally make calls on the lines are affected, b ut incoming calls a re unaf fected. A CO line ma y be disabled while it is being used. When the trunk becomes idle, further outg oing acces s is prevented.
Att endan t F eatures 4-5 Display Timer The Atte ndant D is pla y T ime r change s the way in which multiple calls ringing a t the Atte ndant s ta tion a re displaye d. If tw o calls are ringing at an Atte nda nt station, whe n the station g oes off hook, the firs t call is answ ered. Th e L CD dis play the n upda te s to show the se cond ca ll that is ringing which s ometimes doe s n ot allow the station to view the curre nt call’s LC D i nfor mat ion . T his pr ogr amme d t im er ke eps t he c urr ent c a ll s’ inf orma ti on on the LC D f or a pr ogr amma ble t im e p er iod bef ore sh owing any other calls ringing in at the time. Ni ght Se rv ice The Night Service feature provides a means to put the system in night mode from a ny keyset or remove the sys tem from nigh t m ode from any key set, provid ing the s ystem was put in night mode by the night s ervice fea ture flex button. If the syste m wa s place d in night mod e b y the Attendant using the DND bu tton or if the system was placed in night mode by the a utoma tic s chedule, the nigh t s ervice fle x bu tton can not re mo ve t he sys te m fr o m night m o de. Of f- Net For ward - Inco m in g CO Li ne s The O ff-N et F orwa rd fea tur e al lows t he fir st At te ndant t o f orwa rd incom ing CO calls to an Off -Net loca tion. The Atten dant mus t have a di re ct appe ar ance of t he CO l ine t o b e f orwa rde d. For war din g can be established on a per CO line group basis, all CO lines, or an individual CO line may be simulta neous ly forw ard ed to an of f-net loca tion. Ove rr ide Attendant stations may override a busy station o r ring a station in DND. While busy, pressing the override key provides override tone and a five second dela y b efore voice cut-through to the called pa rty occurs, automatica lly p lacing a ny outside line call on Hold. The Atte ndant Ov erride function must b e p rogram med onto a f lex button an d can be ena ble d o r d is abl ed.
4- 6 A tte ndant Fea tur es Pos it i on The sy stem ide ntifi e s thr ee maxi mum pr ogra mmabl e stations as Attendants for line recalls and Attendant features. The first programmed Attendant can enter system date and time information and System Speed numb ers f rom this position w ithout en tering the programming mode . T heTri ad- SSystem is placed in Night Service by any programmed Attendant pressing the NIGHT (DND) button or dialing the NIGHT code. Preset Forward Sys tem p rogramm ing allows programming of th e Attenda nt station so if the Atte ndan t is busy or not there, the ca ll is a utom atically forwarded to another s ta tion or group (VM, Hu nt, ACD, or UCD ) af ter a p rogramm ed ti me pe ri o d. (R efe r t oCa ll Fo rw a rd , St at io n ,andPresetfeatures.) Recall A hel d C O c a ll l eft una tt en ded by a st at ion re c al ls the A tt e ndant (s) aft er a programmable time period elapses. A recalling CO line flashes at a distinctiv e rate and has an L CD dis play that ide ntifies the origin ating st at ion of t he unans wer ed cal l. Spe cial Ri ng Mo de The S peci al Rin g Mode fe at ure pr ovi des an add it iona l ri ng m ode tha t is manua lly invoke d b y the Attend ant. T his mode provide s a third ring lis t so that the system has a day ring mode, a night ring mode, and a special ring m ode. Ea ch CO lin e ca n hav e a s pecial mode ring as sig nment associated to it. Up to ten stations per CO line may ring in the special mode. By default, no stations are programmed to ring in the special ring mode . Time and Date Programming The T ime / Dat e P rogr amm ing fea tur e al lows t he fir st p rogr amme d Attend ant to se t the tim e a nd d ate without ente ring the progra mming mode .
D SS/ D LS Fe atur es 4- 7 DSS /D LS Features Bu sy L a m p F ie ld I n dica t or s Each station key on the DS S cons ole ha s a correspond ing ind icator that sho ws whe the r th e s ta ti o n i s idl e o r bu sy . T he indi c at o r is l it whe n t he st at ion is bus y an d unl it i f t he st at ion is i dle . A st at ion in DND mode i s shown by a flas hing ind icator. Direct Station Calling Ena ble s the Atte ndant to ma ke an intercom v oice call to any digital telephone in the sys tem. You automatically ca n put a n outside caller on hold and simulta neous ly m ake a n inte rcom call to an internal station; als o can transf er an inte rcom or outs ide call that is on hold to another s ta tion. Map pin g O ptio ns The DS S/DL S C onsol e unit can acce ss St at ions , D ir ect A ppe ar ing CO Lines, or fe ature s tha t m ay b e ass igne d to a ny of th e f le xib le buttons. Buttons ass ig ned as CO line s ca nnot be change d, buttons as signed as Stations can be change d b y the use r. Refe r toFigure 4 -1andFigure 4- 2. Me ss ag e s - Cu st om The C ustom Mes sag e f eature allows the f irst programme d Atte ndant (system administrator) to enter up to ten custom messages for use by station users of the system. Up to 24 characters may be entered as the c ust om me ss age (t his r epr es ent 4 8 di git s ent er e d). A station user may store any of the available messages under a flexible but ton ass ign ed as a Me ssa ge Acce ss but ton. The se me ss ages ma y be spe cif ie d an d cust omi z ed by t he cust ome r on a syst e m-wi de bas is . Message status is stored in battery protected area of memory for retention in the event of a power failure or system reset (soft or hard).
4-8 DS S/ D LS Fea tures Release Key Allows the Attendant to disconnect calls while off-hook, speeding up call handling tim e. Tr an s f e r S e a r c h Allows the Attendant to make a series of intercom calls without hanging up the hand set. An in te rcom connection is s witched to anothe r s ta tion when eve r a D SS ke y i s p re sse d. Pr e ssi ng t he ne xt DSS ke y t er mi nat es t he pr evi ous int e rc om ca ll . Volu m e C on t ro l B a r ( DK T ) On the Digita l Ke y T elep hones (DKT ), the re is a volume co ntrol bar be low the ke ypa d to contro l the ringi ng, hands et, and spe ake rph one v olum es.
D SS/ D LS Fe atur es 4- 9 DS S Consol e Ma p #1 - -By default 12 CO Lines and 32 Stations, 100-131. This provides a default layout of a 12 X 32 configuration. Fi gure 4-1 : DS S Consol e Ma p #1 CO 1 CO 2 CO3 CO4 CO5 CO6CO 7 CO8 CO9 CO10 CO11 CO12 100 101 10210 3 10 4 10 5 10 6 1 07 10 8 1 09 11 0 1 11 11 2 11 3 11 4 1 15 11 6 11 7 11 8 1 19 12 0 12 1 12 2 1 23 124 125 126 127 12 8 12 9 13 0 1 31 Ca l l P a rk 430Ca l l P a rk 431 E xt P a ge RL S