Mitel SX 200 DIGITAL Pabx Shipping, Receiving, And Installation Information Manual

							Customer Data Entry (CDE)
5. PROGRAMMING ERROR MESSAGES
TABLE 5-l
PROGRAMMING ERROR MESSAGES
Error Message
XXXXX is an ACD agent IDMean i ngA Supervisor’with ACD ID XXXXX, cannot be
displayed, as requested via the FIND SUPER
key, because this ID belongs to an agent, not
a supervisor.
XXXXX is an ACD supervisorThe ID entered for the FIND ID key belongs to
a senior supervisor or supervisor.
XXXXX already has day zone XThe selected day already has a day zone
specifiedspecification. Only one day zone can be
specified per day. Refer to Form 25, ARS:
Route Plans.
XXXXX has no zone specifiedAll days of the week must have a day zone
specification.
“3 must be followed by 01 toIn Form 31, System Abbreviated Dial Entry,14the ““3”indicates that the subsequent digits
will be manually dialed. The number of digits
that will be manually dialed follows the 
“*3”indicator,and can be from 01 to 14.
*5 cannot be followed byIn Form 31, System Abbreviated Dial Entry,
further digitsthe “‘5” indicates that the previous number isan Intercom Number. Therefore, no digits can
follow the
“*5” terminator.
* must be followed by 3 or 5In Form 31, System Abbreviated Dial Entry,
only the numbers “3” and “5” are valid entries
after an 
n*” entry.
The access code XXXXX is
already assignedThe access code is used elsewhere in the
database. Select another access code. Refer tc
Form 35, Global Find Access Code, for a list
of assigned codes.
Access Code XXXXX conflictsThe code entered has already been defined as
with the Access Code for 
l-UVTa Hunt Group Access Code in Form 17, Hunt
GROUP NLM XXGroups. Select a new code or change the Hunt
Group Access Code.
Access Code XXXXX conflictsThe system does not allow a partial match
with an 
ARS Leading Digitsbetween an AR-S Leading Digit and an access
Entrycode. Leading Digit strings must be unique.
Refer to Form 26, ARS: Digit Strings and
select a new code or change the 
ARS Leading
Digit entry.
Access Code XXXXX conflictsThe code entered has already been defined as
with an Attendant 
LDN Accessan LDN Access Code in Form 08, Attendant u3NPage 179 
						

							SECTION MITL9109-094-210-NATABLE 5-1 (CONT’D)
CodePROGRAMMING ERROR MESSAGES
Error MessageMeaning
Assignments. Select a new code or change the
LDN assignment.
Access Code XXXXX conflictsThe code entered has already been defined as
with a Console Access Code
an extension number for a console in Form 07,
Console Assignments. Select a new code or
change the console extension number.
4ccess Code XXXXX conf I ictsThe code entered has already been defined asrvith the Feature Access Codea Feature Access Code. Select a new code or
for FEATURE NUMBER XXchange the code in Form 02, Feature Access
Codes.
4ccess Code XXXXX conf I ictsThe code entered has already been defined as
with a Night Bell Access Codean extension number for a night bell in Form
18, Miscellaneous System Ports. Select a new
code or change the night bell extension
number .
kcess Code XXXXX conf I ictsThe code entered has already been defined asNith a station number ora station number or the prime line number of a3JPERSET Prime Line numberSUPERSET telephone. Select a new code or
change the station number (or Prime Line
number) in Form 09, 
StationKlJPERSETTelephones.
4ccess Code XXXXX conf I ictsThe code entered has already been defined as
sith SUPERSET line numbera SUPERSET line extension number in theSUPERSET telephone Lines form. Select a new
code or change the SUPERSET line extension
number
kcess code XXXXX does notOnly those access codes (extension numbers)
correspond to a Stn, Set orwhich correspond to a station, SUPERSETlogical linekey or logical line can be used.
The access code XXXXX does not The selected access code has not beenexistassigned.
Access Code XXXXX does notThe access code entered does not match the
natch with ARS Leading DigitsDirect to ARS access code assigned in Form 02,
EntryFeature Access Codes.
The access code for field XXXThe extension number, Hunt Group Access Code,
is invalidNight Bell extension number or Attendant
Console directory number assigned to one of
the DAY, 
Nl or N2 fields in Form 19, Call
Rerouting Table is invalid. Assign a new code
in that field.
The access codes for fieldsThe extension numbers, Hunt Group Access
XXX 
& XXX are invalidCodes, Night Bell extension numbers, or
Attendant Console directory numbers assigned
to two of the DAY, 
Nl or N2 fields in Form 19,
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							Customer Data Entry (CDE)
TABLE 5-l (CONT’D)
PROGRAMMING ERROR MESSAGES
Error MessageMean i ngCall Rerouting Table are invalid. Assign new
codes in the fields.
‘he access codes for fieldsThe extension numbers, Hunt Group Access
W, XXX & XXX are invalidCodes, Night Bell extension numbers or
Attendant Console directory numbers assigned
to the DAY, 
Nl and N2 fields in Form 19, Call
Rerouting Table are invalid. Assign new codes
in the fields.
ecess code XXXXX is not aralid answer pointThe following are valid answer points for
the DAY, Nl and N2 fields in Form 14,
Non-Dial-In Trunks:l an LDN on the Attendant
Console,
l a Rotary Dial or 
DTMFset extension number,
l a 
SUPERSET te I ephone
directory number,
l a Hunt Group Access
Code or a
l a Night Bell extension
number .
recount codes of unspecifiedEnsure that all of the account codes in Form
engths exist; delete these33, Account Code Entry are equal to the
‘irst.specified account code length in Form 04,
System Options/System Timers.
iccount code value exists inIn Form 33, Account Code Entry, the entered
:he database.Account Code already exists. Select a new
Account Code.
\CD agent group XX has nonembe r sThe agent group added to the form is empty.
It must have members before it can be put in
this form.
4CD agent group XX alreadyThe ACD Agent Group which has been edited orrssigned to a supervisorinserted into the sub-form, is already
programned under some other supervisor.
KD Agent Group XX notassigned to a supervisorACD group XX, requested by the FIND GROUP
key.cannot be displayed, because it has not
been assigned to a supervisor yet.
\CD groups under XXXXX mustThis senior supervisor cannot be deleted fromfirst be deletedthe first-level form by the DELETE key,
because there are 
ACD groups defined under
this senior supervisor.
igent XXXXX does not existThe ID entered for the FIN) ID key does not
exist in the database.
igent XXXXX is on line andThe DELETE key cannot be used on an agent who:annot be deletedis on line.
The agent group XX does notThe selected overflow agent group does notexistexist.
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							SECTION MITL9109-094-210-NATABLE 5-l (CONT’D)
PROGRAMMING ERROR MESSAGES
Error Message
Mean i ngAgent Group XX has no membersThe selected Primary ACD Agent Group or
Overflow Agent Group is empty. It must have
members before it can be put in this form.
Alternate music sources cannotMusic sources cannot be line appearances.
have 
keyline or multi-call line
appearances .
Attempting to add more thanThere are a maximum of 50 members for each
KXX members to this groupPickup Group, Trunk Group and Hunt Group,
voice and Data Hunt Groups.
Attempting to define multipleAn access code for a Key Line appearance
KEY LINE appearances of 
XKXXXcannot be duplicated on another Key Line
on this SETappearance on that SUPERSET telephone. Refer
to the SUPERSET Telephone Lines form.
Attempting to define multipleIn the 
SUPERSET Telephone Lines form
key types for Access Code XXXonly one key type can be assigned to each
stat ion number.
Attempting to define multipleIn the 
SUPERSET Telephone Lines form only
key types for Trunk Number XXone key type can be assigned to each Trunk
Number .Attempting to delete an 
ACDThis ACD path cannot be deleted, because
path that is currently in usethere are AC73 calls currently being handled
via this path.
4ttempting to delete a deviceAttempting to delete data not fully written
for which a disk operation isto disk yet. Try again later.
pending 
- retry
Attempting to enter invalidA blank access code is not allowed.
access code
Attempting to remove an AgentThis message will be displayed if the Primary
3oup that has calls waiting.Agent group or the Overflow agent groups have
calls waiting and the user is attempting to
change or delete the agent group or delete the
path.
4ttempting to remove a MusicSomeone is listening to the Music source so
Sourceit cannot be removed. This message can occur
that is currently in usewhen attempting to change or delete a music
source, deleting the recording that the music
source is in, or deleting the path.
Attempting to remove aSomeone is using the Recording hunt 
group’s0qecording that is currently in it cannot be removed. This message can occurJsewhen attempting to change or delete the
recording or when deleting the path.
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							Customer Data Entry (CDE)
TABLE 5-l (CONT’D)
PROGRAMMING ERROR MESSAGES
Error MessageMeaning
Attempting update/delete of aThe selected device is being used; modifydev i cethis device at a later time.
that is currently in use
Bay/Slot/Circuit XX/XX/XX isThe specified bay/slot/circuit is assigned
already assignedelsewhere. Select a new bay/slot/circuit
number or change the assignment of that
bay/slot/circuit number. Refer to Form 01,
System Configuration and Form 09, Station/
SUPERSET Telephones.
Bay/Slot/Circuit XX/XX/XX isThe specified bay/slot/circuit is assigned
already programned elsewhereelsewhere. Select a new bay/slot/circuit
number or change the assignment of that
bay/slot/circuit number. Refer to Form 07,
Console Assignment, Form 09,
Station/SUPERSET Telephones and Form 12, Data
Assignment.
The Bay/Slot/Circuit 
-Devices are assigned to the selected
XX/XX/XX cannot be programedbay/slot/circuit. These devices must be
deleted before a new card type can be
programed for the bay/slot/circuit.
Bay/Slot/Circuit XX/XX/XX hasAttempting to change system type
device programmed. Cannot
(336-Part/456-Port) while devices are
change system.programned for bays, 3, 4, and/or 5. Delete
devices in these bays. Refer to Form 01,
System Configuration.
The Bay/Slot/Circuit 
-XX/XX/XX is not presentThe specified circuit number is not
applicable for these bay and slot numbers.
Re-enter the bay and slot numbers without the
circuit number or enter 0 for the circuit
number .The Bay/Slot/Circuit 
-The selected bay/slot/circuit is not a
XX/XX/XX is not programned as a console. Refer to Form 01, Systemcons0 I eConfiguration and reprogram this
bay/slot/circuit as a console.
The Bay/Slot/Circuit 
-The selected bay/slot/circuit is programnedXX/XX/XX is not programned as a as a Non-Dial-In Trunk. Refer to Form 14,
DIAL-IN trunkDial-In Trunks.
The Bay/Slot/Circuit 
-The selected bay/slot/circuit is not a DNICXX/XX/XX is not programned as a circuit.DNICThe Bay/Slot/Circuit 
-The selected bay/slot/circuit is not a
XX/XX/XX is not programned as a music/pager assignment. Refer to Form 01,
MUS I C/PAGER MWJLESystem Configuration and reprogram this
bay/slot/circuit as a Music/Pager Module.
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							SECTION MITL9109-094-210-NATABLE 5-1 (CONT’D)
PROGRAMMING ERROR MESSAGES
Error MessageMeaning
The Bay/Slot/Circuit 
-The selected bay/slot/circuit is programned#/XX/XX is not programned as a as a Dial-In Trunk. Refer to Form 15, Dial-InW&DIAL-IN trunkTrunks.
The Bay/Slot/Circuit 
-Relays (Subcircuits 5 and 6) are located on
XX/XX/XX is not programned as a the Receiver/Relay Module only. Ensure that
RECE I VER MCIDULEthere is a Receiver/Relay Module on a
Universal Card at that location in Form 01,
System Configuration.
The Bay/Slot/Circuit 
-The selected bay/slot/circuit must first be
XX/XX/XX is not programned as a assigned to a card that supports Rotary Dial
STATION or SUPERSETor DTMF sets or to a card that supportsSUPERSET telephones in Form 01, System
Configuration.
The Bay/Slot/Circuit 
-The selected trunk number corresponds to a
XX/XX/XX is not programned as a bay/slot/circuit that is not programned as a
trunktrunk.
The Bay/Slot/Circuit 
-The selected bay/slot/circuit is not a
XX/XX/XX is not programed as a Universal Card assignment. Refer to Form 01,
UUIVERSAL CARDSystem Configuration and reprogram this
bay/slot/circuit as a Universal Card.
Cannot delete last agent whileThe user attempted to delete the last agent
callers are waiting on 
ACDfrom ACD group XX, which would delete group X>Group XXitself. However,there are ACD calls waiting
for this group,so the deletion cannot be
permitted at this time.
Cannot modify LEADING DIGITSIn Form 26, Digit Strings, the digit entries
until digit strings deletedin the DIGITS TO BE ANALYZED field must be
deleted before the digit entries in the
LEADING DIGITS field can be modified.
Cannot update music/pagerTo modify the selected music/pager
assignment
- must delete andassignment,it must first be deleted and then
re-enterre-entered.
Can only use “X” 
wildcard atThe X softkey can only be pressed at the end
end of strings.of a digit string entry. Refer to Form 26,
Digit Strings.
Circuit descriptor type mustThe selected trunk circuit descriptor type in
match 
programned trunk hardware Form 13,Trunk Circuit Descriptors must match
typethe specified Trunk Card type in Form 01,
System Configuration.
Configuration can not beIn Form 01, System Configuration, the data in
changed for thethe 
PRDGWED field cannot be matched to the
Bay/Slot/Circuit - XX/XX/XXdata in the INSTALLED field as devices are
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							Customer Data Entry (CDE)
TABLE 5-1 (CONT’D)PROGRAMMING ERROR MESSAGES
This console has 
LLN assigned- cannot delete
Consoles that share an LDN
access code must be in the same
TENANT GROUP
CGR group out of range. Valid
range is (1 - 50)CCJR value is out of range.
ICDS number must be 1 to 50
r- ~~~~
CDS value is out of range.
Database is out of sync.
r 
~~~
IDelete 
ACD Group XX from ACD
PATH W before deleting last
agent
Delete 
ACD Group XX from ACD
SUPERVISORS form before
rdeleting last agent
Disk I/O failure 
- database
may be corrupted
Disk is not ready 
- data was
not written to disk
Mean i ngalready assigned to that physical location.
Cannot change the configuration until the
devices are deassigned.
An Attendant Console can only be deleted from
the system if all of its LDN assignments are
removed first. Refer to Form 08, Attendant 
LIXAssignments.
Attendant Consoles that share the same 
LLNAccess Code must also share the same Tenant
Group. Refer to Form 07, Console Assignments.
There are a maximum of 50 
CGR Groups.
In Form 32, 
CDE Data Print, the CGR value
specified must be val id (1 -+ 25 for each CDRGroup). There are a maximum of 50 CDR Groups.
Refer to Form 20, ARS: CDR Group Definition.
Ual id range for CDS numbers is 1 to 50.
In Form 32, 
CDE Data Print, the CDS value
specified must be valid (1 --+ 50).
The database copy in RAM does not match the
database copy on the diskette. Delete the
selected device and re-enter the device in 
theappropriate form.
The user attempted to delete the last agent
from group XX, which would have the effect of
deleting group XX itself. However, group XX 
isreferenced in the ACD PATH form, for path
number W, so it must be deleted from that
form first. Then the user will be allowed to
delete the last agent, and thus delete the
group.
The user attempted to delete the last agent
from group XX, which would delete group XX
itself. However, group XX is referenced in 
theACD SUPERVISORS form, so it must be deleted
from that form first.
Due to the disk I/O failure, the database may
be corrupted. Exit 
CDE Mode, reset the system
and then re-enter WE Mode.
The disk was not ready. Initiate the write
process at a later time.
Page 185 
						

							TABLE 5-1 (CONT’D)
PROGRAMMING ERROR MESSAGES
Error MessageMean i ngDisk is write-protected 
- dataRemove the write-protect tag from the disk.
was not written to diskRe-insert the disk in the disk drive and
activate the write process 
agE.in.Entered string is not in theIn Form 26, ARS Nested Digit String, the
systemselected digit string is not defined.
Error in 
“*” sequences. *The asterisk sequence in the DIGITS TO BE(1,2,3,4,5,*) are the onlyINSERTED field in Form 22, ARS: Modified Digit
valid sequencesTable is restricted to the following:
*I = Pause for 5 seconds,“2 = Wait for Dial Tone,
“3 = Switch to DTMF for subsequent digits,“4 = Do not display further modified
digits on sets or SMDR,*5 = Pause 10 seconds or** = asterisk character.
Error in 
COR members. UseThe members for each COR Group must be
spaces between CGRs. eg. 1 3separated by a space. For consecutive CORs, a
5-14 25dash is inserted.
Error in 
QTY TO DELETE field.Only 25 digits can be deleted. Refer to the
Can only delete up to 25ClTy TO DELETE field in Form 22, ARS: Modified
Digit Table.
The extension number XXXXXThe selected extension number is undefined.
does not existThe extension number must first be defined in
Form 
09, StationKUPERSET Telephones.
EXTENSION 
NLBIBER XXXXX is aThe selected extension number is a member of
member of l+NT GROUP XX.the Hunt Group shown. An extension number can
be a member of only one Hunt Group at a time.
EXTENSION 
NUvlBER XXXXX is aThe selected extension number is a member of
member of PICKUP GROUP XX.the Pickup Group shown. An extension number
can be a member of only one Pickup Group at a
time.
A FATAL disk error has beenThe diskette could be damaged. Read and write
detected, check with youroperations cannot occur. See your supervisor.
supervisor
Feature Number out of range.Feature numbers range from 1 to 37. Refer to
Valid range is 
(1 - 37)Form 02, Feature Access Codes.
First account code posit ionWhen Print Option number 14 in (Form 32, 
CDEvalue greater than last.Data Print) is selected, the first specified
Account Code must be less than the last
specified Account Code.
Form access disallowed; enable To access Form 33, Account Code Entry, System
verified account codes systemOption 05, Verified Account Code must first be
opt ion.enabled. Refer to Form 04, System
Page 186 
						

							Customer Data Entry (CDE)
TABLE 5-1 (CONT’D)
PROGRAMMING ERROR MESSAGES
Error MessageMean i ngOptions/System Timers.
Form number XX cannot be
accessedThe selected form number is 
rese-ved for
future use or the selected form number has
restricted user access. Refer to Form 28, Forn
Access Restriction Definition for the level of
access for each form.
Form number out of rangeThe selected Form number is invalid. The
range is 1 to 44 with Form 37 reserved for
future use. Refer to Table 4-2 Available
Forms.
High power card cannot beThe Universal Card can only be assigned to
programned at this locationthose card slots rated for high power
consumption. These are the upper slots of any
digital bay.
The hour value XX is out ofThe hour value can range from 01 to 24. Refer
range.to Form 04, System Options/System Timers.
Incorrect specification ofThe specified start bay/slot/circuit numbers
Bay/Slot/Circuit for rangemust be less than the end bay/slot/circuit
progranmingnumbers .Inserted too many digits. UpThe specified entry exceeds the maximum. A
to 38 allowed, with 
‘*n’maximum of 38 entries are allowed in the
counted as 1DIGITS TO BE INSERTED field in Form 22, ARS:
Modified Digit Table. Each asterisk entry is
considered as one entry.
Invalid digit to insert. UseThe specified entry is invalid. The entries
O-9 or 
m*(1,2,3,4,5,*)” onlyin the DIGITS TO BE INSERTED field are
restricted to the following:
l 0 to 9 and
.
the valid asterisk sequences.
The maximum 
ACD positionsThe user attempted to insert a 1000th ACDallowed are already assignedposition into the system. Only 999 are
allowed. ACD positions include agents,
supervisors and senior supervisors.
Maximum Afterwork Timer isThe user entered a timer out of range.
15:oo
Maximum Waiting Too Long TimerThe user entered a timer out of range.
is 54:00
The minute value XX is out ofThe minute value can range from 01 to XX,
range.where XX is option specific. Refer to Form 04,
System Options/System Timers.
MODIFIED DIGIT ENTRY out ofThe selected Entry Number is invalid. The
range. Valid range is 
(I- 50) range is 1 to 50. Refer to Form 22, ARS:
Page 
187 
						

							SECTION MITL9109-094-210-NATABLE 5-1 (CONT’D)
PROGRAMMING ERROR MESSAGES
Error Message
Modified digit table 
t:ntriesare from 1 to 50
Must delete all appearances of
XXX from CALL REROUTING TABLE
Must delete all appearances of
from CALL 
RERDUTING TABLE
Must delete all appearances of
XXX in NON-DIAL-IN trunks
Must delete al I key
definitions
before deleting set
Must delete appearances of
XXXXX from answer points in
NW-DIAL-IN 
TRUVKSMust delete the appearances of
XXXKX on all sets before
deleting set
Must enter first choice for
route list to be defined 
(leavrno gaps)
Must enter LEADING DIGITS
Neither Option 
#248 Nor #249are enabled yet
No 
CONSOLE MCXXJLES are
programned
No DIAL-IN trunk cards are
programed
No more space available for
Mean i ngModified Digit Table.
The selected Entry number is invalid. The
range is 01 to 
50. Select a new Entry number.
Refer to Form 22, ARS: Modified Digit Table.
This ACD path cannot be deleted, because its
access code appears in the CALL REROUTING
table (Form 19).
The selected device must have its access code
or extension number deleted from the Call
Rerouting Table before it can be removed from
the system. Refer to Form 19, Call Rerouting
Table.
This ACD path cannot be deleted, because its
access code appears in the NON-DIAL-IN 
TRUNKSform (Form 14).
The selected 
SUPERSET telephone must have all
its key definitions deleted before it can be
removed from the system. Refer to the
SUPERSET Telephone Lines form.
The selected device must have its access code
or extension number deleted from the answer
points in Form 14, Non-Dial-In Trunks before
it can be removed from the system.
QII appearances of the station number (or
Prime Line number) must be deleted before that
set can be removed from the system.
In Form 24, ARS: Route Lists, the 
FIRST field
must be specified with a valid Route List
number before the 
SECGND field is specified.
To complete the entry in Form 26, ARS Digit
Strings, must enter digits in the LEADING
DIGITS field.
One of these CDS Options must be enabled for
correct system operation.
The Console Module must be assigned to a
bay/slot/circuit/subcircuit in Form 01, Systen
Configuration.
A card that supports Dial-In Trunks must be
defined in Form 01, System Configuration.
Subsequent 
comnents that are entered in the
Page 188