Mitel SMART L CALL CONTROLLER Hardware Installation Manual

							. . 
SECTION MlTL8356-l Ol-l OO-NA 
COMMON CARRIER ACCESS DIALER AND CALL CONTROLLER 
GENERAL INFORMATION 
CONTENTS PAGE 
1. INTRODUCTION 
..................................... ‘l 
GENERAL .......................................... 1 
OVERVIEW OF THIS MANUAL .......................... 1 
INTENDED AUDIENCE 
................................ 1 
HISTORY .......................................... 
2 
2. GENERAL DESCRIPTION . u. . n s . . . . . 0 . . . . . . a, . , . . . . . . . . . 2 
3. INSTALLATION . . . . . s s.....e 0 s.................. . . . . . 3 
4.OPERATlON ........................................ 3 
GENERAL 
.......................................... 3 
INITIALIZING THE DIALER ............................. 4 
ENTERING SPEED CALLS 
.............................. 5 
SPECIFIC DEFAULTS 
................................. 7 
903 Default Command - Standard O.C.C. Dialer 
.......... 7 
909 Default Command - Speed Dialer Mode ............ 7 
Specific 909 Command Defaults 
...................... 8 
DEFAULT COMPARISON 
.............................. 9 
5. PROGRAMMING EXAMPLES AND USE 
................... 11 
“909” SOPHISTICATED SPEED DIALER PROGRAMMING ...... 11 
#O%SYSTEM PROGRAM ACCESS 
....................... 11 
USER PROGRAMMING OF SPEED CALLS 
................. 12 
“903” STANDARD O.C.C. DIALER PROGRAMMING .......... 1% 
DIALING SPEED CALLS 
.............................. 13 
6. SPEED CALL VERSUS SCREENING CAPABILITIES ........... 13 
Ground Rules ................................... 13 
Methods ....................................... 13 
Calculation Examples 
............................. 15 
7. SPECIFICATIONS ..... ; 
............................. 17 
HARDWARE ....................................... 
17 
RS-232 PORT 
..................................... 19 
ELECTRICAL/MECHANICAL 
........................... 19 
APPENDIX A . . . . . . ..a *........a....- m e..o....m o...... 4 
FCC INTERCONNECTION REQUIREMENTS m m s. 0 0 m. m m . . . . s. . 1 
General ...s.....m -.....-.- s...D r D 0 s m.m.D.D..m... 9 
Page vii  
						

							1: 
2:: 
3: SMarT-lTM EXPANDED MEMORY WNIT 
4 
TYPICAL 800 RESALE SERVICE INSTALL/&Ch 
’ : : : : : : : : : : : 3 
CALCULATION WORKSHEET 
o o . 9 s 0 . . o o e a . o . 0 o n e o m n o 0 16 
TABLES 
PAGE 
1. 
2: 
3: 
4: 
5: 
6: 
7: 
8: 
9: SPEED CALL ENTRIES 
0 0 . m . . . . . s . . . m . . . m m . . e 0 . o . . o . 56 
SPECIAL FUNCTIONS AND COMMANDS . . . . ~ . . . . ~ . . . . . . 7 
SPECIFIC 909 DEFAULTS . . . . . . 0 . . . . . . . _ . . . . . , . , . , D . . 9 
COMPARISON OF 903 VERSUS 909 DEFAULTS . o m . . . . . 10,ll 
SPEED CALLS (With no Search Tables present) 
. . . . o _ . . . 14 
SEARCH TABLE SCREENS (with no Speed Calls present) 
. s 15 
SMarT-lTM SPECIFICATIONS . n D . n o o e s . a a D . _ . D o D . . . 17,48 
RS-23% PORT SPECIFICATIONS 
0 s o . 0 a Q o e o o s . o 0 . o . 0 . . . 19 
ELECTRlCALh’lECliANlCAL SPECIFICATIONS 
0 . . . _ . . o 9 s s . 19 
Page viii  
						

							SECTION MITL8350-1 01-l OO-NA 
FIGURE 1: SMarT-‘lTM EXPANDED MEMORY UNIT 
1. INTRODUCTION 
GENERAL 
1.01 This document contains all information that relates to the 
SMarT-lTM Expanded Memory Unit Common Carrier Access Di- 
aler and Call Controller. This particular section (Section 1) is an over- 
view of the contents of the document and outlines the intended au- 
dience. 
1.02 From this point forward, the SMarT-lTM Common Carrier Access 
Dialer and Call Controller will be referred to in text as the 
‘Dialer’. 
OVERVIEW OF THIS MANUAL 
1.03 The manual consists of seven sections and two appendices. 
Sections one through four provide both general and detailed 
descriptions of the Dialer features and functions while section five 
provides detailed program data entry information. Sections six and 
seven provide engineering information and the appendices provide 
additional information that may be of general use to the reader. 
INTENDED AUDIENCE 
1.04 This document is intended for use as a general reference docu- 
ment for the installer and user of the SMarT-lTM and SMarT- 
lATM Expanded Memory Unit Common Carrier Access and Call Control- 
ler. 
Page 9  
						

							SECTiON MIITL8350-1 Ol-lOO-NA 
HISTORY 
1.05 This is the first issue of the SMarT-lTM Expanded Memory Unit 
Common Carrier Access Dialer and Call Controller General In- 
formation Manual. The reason for issue was to supplement the General 
Information Manual with the Expanded Memory Unit and includes re- 
quirements of the present software level (Generics 19 and 29, Rev. 07 
and later) of the Dialer. 
2. GENERAL DESCRIPTION 
2.01 The SMarT-lTM Expanded Memory Unit Common Carrier Access 
Dialer and Call Controller is a self-contained electronics unit 
that provides all functions of the standard SMarT-lTM Dialer plus four 
times the amount of memory. The standard 2K of RAM Memory has 
been expanded to 8K. It also has the capability to assume the function 
of a sophisticated speed dialer for applications such as 800 Service 
Resale, special DISA, or l-800 service. 
2.02 The SMarT-lTM Expanded Memory Unit Dialer provides the fol- 
lowing features and functions: 
0 
8 FCC Parts 15 and 88 compliance 
Four Line capability for the 
8350-654) SMarT-I’” unit (MITEL P/N 
0 Two Line capability for the 
8350-652) SMarT-lATM unit (MITEL P/N 
SMDR Output 
Versatile programming 
Automatic Route Selection (ARS) 
Up to 1,000 Speed Calls, depending on length of Speed Call 
0 
Installer-programmable 
l Customer-programmable 
Tone to Pulse conversion 
Pulse to Tone conversion 
Each Speed Dial entry may contain its own unique account 
code 
a SMDR indication of Speed Call and its related account code 
number 
l In addition, the unit has the following convenience features: 
0 
Useable with CENTREX Lines 
a 
Useable behind a PBX/PABX 
a 
Hot Line operation 
0 
Multi-Tenant service. 
2.03 Instead of operating in the dedicated Speed Dialer mode, the 
operational mode can be programmed to assume that of the 
Page 2  
						

							SECTION MITL8350-l Ol-l OO-NA 
SUBSCRIBER 
TIP & RING C.O. 
TIP & RING 
FIGURE 2. TYPICAL 800 RESALE SERVICE INSTALLATION 
standard O.C.C. Dialer, but with four times the memory capability. 
2.04 If the unit is used in the dedicated Speed Dialer mode, the unit 
dial-out is defaulted as follows: 
1) Dial digit 1 (Parameter 6r4 - may be changed if needed) 
2) Pause. 
3) Dial seven digit Destination Number. 
4) Detect dialtone. 
5) Dial seven digit Account Code, if programmed. 
3. INSTALLATION 
3.01 
Refer to the General Information Manual (MITEL P/N 8350-047- 
1 00-NA) for unpacking, mounting 
and connection details. 
4. OPERATION 
GENERAL 
4.01 
The following descriptions outline typical operating modes for 
the SMarT-lTM 
Dialer with Expanded Memory. These operating 
modes are unique to this unit. Except as noted below, the General 
Information Manual applies in its entirety. 
4.02 The Expanded Memory Unit may be programmed for either of 
two modes of operation. These are; a) an 800 Service Resale 
Dialer with an account code associated with each speed dial, or b) as a 
Page 3  
						

							SECflON MITE8350-I 91-1 00-NA 
standard O.C.C. Dialer with enhanced search table quantity capabilities 
and capable of up to 1,000 speed calls (still with an account code 
associated with each speed dial, if desired). 
.. “,, 
INlTlAblZlNG THE DlAbER : : 
4.03 The Dialer is initialized in the same manner as the standard 
SMarT-lTM Dialer with the exception of the default command to 
be given upon initialization completion. The procedure for initialization 
listed below is repeated from the General information Manual to re- 
duce cross referencing and to include the default command upon 
completion of initialization. 
1) 
2) 
3) 
4 
5) 
61 
7) 
Note: 
4.04 
1) 
2) Connect an earth ground to the Dialer. 
Connect a DTMF telephone or butt set to the subscriber side 
Tip & Ring leads of the Dialer. 
Connect a standard telephone line or network to the CO. side 
of the Dialer. 
With the power to the Dialer disconnected, go off-hook 
While holding down the * key on the DTMF set, connect the 
power to the Dialer. A DTMF tone should be audible in the 
handset receiver. 
Continue to hold the * key for 10 seconds or more after apply- 
ing power to the Dialer. 
Release the ++ key. The unit should respond immediately with a 
short tone from the handset receiver. If the tone is not heard, 
return to step 1 above and start over. The tone burst indicates 
that the Dialer is initialized and defaulted to its “standard” con- 
figuration. It also indicates that it is in the programming mode 
and awaiting a command. 
If the Dialer is to be used as an 800 Service Resale Dialer, the 
user need not be concerned with further programming other 
than referenced for this use below. If the Dialer is to be used 
as a standard O.C.C. Dialer, then programming may be ac- 
complished by the use of any of the methods listed in the 
General Information Manual, Section 5. 
Once the above listed procedure has been completed, the user 
has two options available. These are: 
GO ON-HOOK: The Dialer is defaulted as a standard O.C.C. 
Dialer as noted in the General Information Manual. The only 
difference is that it is capable of up to 1,000 Speed Calls (with 
account codes). All of the programming information in the Gen- 
eral Information Manual applies to the Dialer in this configura- 
tion This configuration will also be assumed if a ‘903’ command 
is issued in the Program Mode. 
DIAL ‘909’ ON THE DTMF S&T: This action defaults the Dialer to 
the Speed Dialer Mode (800 Service Resale Dialer with account 
Page 4  
						

							SECTION MITL8350-l Ol -lOO-NA 
code associated with each Speed Call). 
ENTERING SPEED CALLS 
4.05 Once the Dialer has 
been initialized by using the procedure 
listed above, Speed Calls may be entered by using the proce- 
dure below: 
1) Dial in Speed Calls in the format: 
Snnn dk mm.. , mm * (if used), mm . . . mm ## 
Table 1 below lists digits required for Speed Call entries. ‘nnn’ 
is the number of the entry, while ‘d’ is the key that is used to 
determine which trunk or trunks have access to the particular 
speed call number. ‘k’ is a Network override and is used to 
select the allowed routing for the particular speed call number. 
‘mmmmmmm’ is the phone number to be dialed. If a * is used 
in the Speed Call entry, an account code must be entered 
following the %. The Speed Call entry is terminated by using 
‘##‘. 
TABLE 4: SPEED CALL ENTRIES 
DIAL 
7nnndkmm...mm## 
or 
rnnndkmm..mm~mm..mm## 
FIRST DIGIT = 7 
SPEED CALL 
DEFINITION 
Speed call entry where: 
nnn is the number of the speed call entry. 
d is the key that selects the trunks to access the 
call number as follows: 
DIGIT 
ALLOWED TRUNKS 
0 ALL 
1 TRUNK 1 
2 
TRUNK 2 
3 TRUNKS 1,2 
4 TRUNK 3 
5 TRUNKS 1,3 
6 TRUNKS 2,3 
7 TRUNKS 1,2,3 
8 TRUNK 4 
9 TRUNKS 1,4 
* TRUNKS 2,4 
# TRUNKS 1,2,4 
C TRUNKS 3,4 
D TRUNKS 1,3,4 
E TRUNKS 2,3,4 
(Continued on next page) 
Page 5  
						

							SECTION MlTL8350-101-l OO-NA 
TABLE 1 
Con’t: SPEED CALL ENTRIES 
DIAL FIRST DlGlT = 7 SPEED CALL 
DEFINITION 
NGTE: The C, D, and E 
entries above may be made from 
a terminal. 
k is the network override: 
0 - 3 
Force on Route #0 - #3 
4 - 7 Force on Route #Qa - 3a 
8 Use search table 
9 Dial immediate, no Route Xs (transparent). 
mmmmmmm is the phone number. if a * is entered, 
the digits after the ++ are considered to be an ac- 
count code. 
## is the end of Speed Call entry. 
NBTE: See Search Table Action ‘#C” for limited access to 
Speed Call Programming. 
Delete speed dial entry nnn. 
7nnn## 
After entering all Speed Calls, exit the programming mode by 
going On-Hook; or by dialing ‘999’ on the DTMF Handset or, if 
using a terminal, typing an ‘X’. 
If it is necessary to re-enter the program mode, the default 
access codes are the same as those of a standard Dialer. They 
are: a) #OS from the DTMF Handset, or b) ### from a user 
Speed Call entry viewpoint, or c) Carriage Return () from a 
terminal. 
Data confirmation may be accomplished from the programming 
mode with the use of a terminal. The ‘902’ command will enter 
the data confirmation mode and allow the reading back of 
Speed Call entries (or any other parameter). The ‘907’ command 
is used to exit the data confirmation mode. 
Table 2 
below lists System Parameters that are present and 
contains a description of the programming entries required to 
invoke special functions. Commands 903, 904, 906, and 908 
will 
affect calls in progress. 
Page 6  
						

							SECPIBM MlTL8350-l Ol -lOO-NA 
TABLE 2: SPECIAL FUNCTIONS AND COMMANDS 
FIRST DIGIT = 9 
903 
904 
906 
907 
908 
909 
980mmddhhmm described above, the Dialer will display the data if program- 
ming method 1 is employed, or if using methods 2 or 3, the 
Dialer will wait for 0.5 seconds, then send the data out on 
the C.0 side in DTMF format. See General Information Man- 
ual, Section 5 for a 
description of programming met,hods 1, 
Load O.C.C. default data - 
delete all non-default data. 
Clear all search tables (including defaults, primary and al- 
Enter clone master mode. 
Return to normal programming mode from data confirmation 
Enter tandem operation mode (ASCII - DTMF conversion). 
Default the Dialer to 800 Service Resale mode of operation 
with an account code associated with each Speed Call. 
the internal clock where mm = month, dd = day, hh = 
SPECIFIC DEFAULTS 
4.06 The paragraphs that follow list specific defaults and values for 
the Expanded Memory Dialer. Any parameters that are not listed 
appear in the General Information Manual. They are also the same 
defaults as for the standard SMarT-1 
TM Dialer and are identical for 
either modes of operation of the Expanded Memory Dialer. For more 
information on these defaults, refer to the General Information Manual, 
Section 5. 
903 Default Command 
- Standard O.C.C. Dialer 
4.07 All defaults are unchanged from the standard SMarT-lTM unit 
defaults. Refer to the General Information Manual, Section 5, for 
a complete listing. Also refer to Table 4 of this manual for Speed Call 
and Account Code enhancements that are provided in the Expanded 
Memory unit under the 903 default. 
909 Default Command - Speed Dialer Mode 
4.08 
In the Speed Dialer Mode, the following defaults are present: 
1) It is not necessary to enter the ‘523 8’ parameter that com- 
mands the Dialer to wait for dialed digits and use the search 
tables. This parameter is already activated for all trunks. 
2) The intended and recommended Route for Speed Calls is ‘Route 
Page 7  
						

							SECTION MiTL8350-l Ol-l OO-NA 
3) 
4) 
51 
6) 
7) 3’. This Route is the least likely to be used route for C.C.C. 
activity (should it be desired) and allows Route 0 to remain as 
the default route. If this parameter is used in this manner and it 
is decided to add call routing capabilities at a later date along 
with the Speed Call function, it may be programmed as with the 
standard Dialer without disturbing Speed Call programming. 
The system default Program Access Code is #Cl*. The Sub- 
scriber (User) Speed Call Program Access Code is ###. All 
trunks have access to all subscriber entered Speed Cal,ls. These 
subscriber entered Speed Calls are forced to dial out on Route 
3. 
Speed Call triggers are any combination of three digits ranging 
from ‘000’ to ‘999’ (1,000 possible combinations). As defaulted, 
no * or similar prefix need be dialed to trigger a Speed Call. All 
digits entered (or dialed) are considered as a part of the Speed 
Call trigger (location) up to a maximum of three digits. 
There are no Q.C.C. Search Tables present. The only Search 
Tables present are those for DTMF Program Access and the 
Speed Call action 
The Call Recording output will indicate “SC.” for Speed Call, 
along with the destination number dialed, and the account 
code, if entered. 
The Speed Call programming format from the system #OS ac- 
cess is: 
7nnn dk mm.. 
_ mm## 
(If ## is not entered. interdigit time-out will complete the 
entry) while the subscriber Speed Call programming format 
from the ### access is: 
nnn 
dk mm.. _ mm## (or timeout) 
(if ## is not entered, interdigit time-out will complete the 
entry) where all trunks are allowed access and the Speed Calls 
are forced out on Route 3 (equivalent to dk=03). 
Specific 909 Command Defaults 
4.09 Table 3 below lists the specific defaults for the 909 Command 
that causes the unit to act as a sophisticated Speed Dialer (800 
Service Resale Dialer). The letter ‘x’ or ‘r’ in the code, represents a 
single user selectable character for entry to select a specific trunk or 
route number for the parameter. The letter ‘t’ represents a digit for 
entry. For more information on specific uses of these letters, refer to 
the specific command description in the General Information Manual, 
Section 5 and Table 8. 
Page 8