Mitel SMART L CALL CONTROLLER Hardware Installation Manual

							SECTION MITL8350-047-l OO-NA 
Connecting a Storage Device 
4.36 TERMINAL: Almost any CRT or paper-based (e.g., Silent 7OOT or 
Brother+/+) terminal may be connected to the SMarT-lTM unit. 
Using a terminal as a storage device also has the extra advantage in 
that the terminal keyboard may be used to program the Dialer (refer to 
Programming Section). When connecting the terminal, the user should 
be aware that the Dialer is wired as a DCE, so that a normal RS-232 
Cable can be used. Refer to the WIRING CONSIDERATIONS on page 30. 
Telephone digit programming may be used to select the Baud rate and 
other features. For example, 300 Baud can be chosen as the Dialer 
operating rate by entering the following from any line of the Dialer: 
GO OFF-HOOK, THEN DIAL: 
#Ox To enter programming mode. 
0062 To select 300 Baud. 
999 To exit programming. 
Note: Once the default data has been loaded, the Dialer is automati- 
cally set for 1200 Baud. 
4.37 PRINTER: Almost any serial printer may be connected to the 
Dialer. The printer allows the user to maintain a permanent 
(depending on amount of paper) record of the calls placed through the 
Dialer. Connection of the printer is made via normal RS-232 Cable to 
the same port that may be used for a terminal. The Dialer must be 
programmed for the printer baud rate desired. This is accomplished by 
using one of the four Dialer programming methods. 
4.38 Some printers require a modified data stream to handle excep- 
tions (such as Line Feed). There are three main techniques that 
are used to modify the data stream. These are: 
1) The printer may manipulate the Clear to Send (CTS) and Data 
Terminal Ready (DTR) wires. 
Note: Method 1) above will not work with the SMarT-lTM Dialer. See 
WIRING CONSIDERATIONS on page 31. 
2) The printer may transmit XOFF (DC3) to stop the data source, 
and XON (DCI) to restart the data source. The Dialer accepts 
this protocol and requires no additional programming to enable 
this feature. 
3) The SMarT-lTM Dialer may be configured to add a variable 
number of NULLS (no character spaces) after the carriage return 
function, anticipating the time required by the printer. Use Pro- 
gram parameter 007n to enter the required number of nulls. 
. . . 
j- Silent 700 is a Trademark of Texas Instruments 
Brother is a Trademark of Brother International Corp. 
Page 24  
						

							SECTION MITL8350-047-IOO-NA 
Note: 
The XONIXOFF feature is provided to cover cases where the 
printer must slow the data stream down to handle functions 
such as carriage returns and line feeds. It is not intended for 
use in handling “paper out” and “off line” pauses. The print 
buffer that is on board the Dialer contains only three call 
records at any one time. The size of this buffer is adequate 
for most slow speed printers. It is not adequate for storing 
data during long pauses such as may arise when the paper 
runs out on the printer. 
4.39 CALL COSTING UNIT: Most of the call costing units are nothing 
more than modified personal computers that estimate the cost 
of the calls made. Some of these units also provide statistics on traffic. 
If the software of the Call Costing Unit is compatible, the Dialer may 
be connected to the unit via a normal RS-232 cable. If the unit has 
multiple inputs, multiple Dialers may be connected. 
4.40 CONCENTRATOR: If a site has a lot of Dialers, it may be eco- 
nomical to funnel the output of several Dialers through an 
electronic “concentrator” into a single printer or call costing unit for 
call recording. 
4.41 When using a concentrator, the call record from each Dialer 
must be made to appear individual or different. String 602n can 
be programmed (using ASCII Codes) to print a unique three character 
field for each Dialer. For example, Dialer #I at a site may be pro- 
grammed: 
602 202331## 
which will cause the printer to print “#I” at the end of each line. The 
second Dialer may then be programmed: 
602 202332## 
which will cause the number “#2” to be printed at the end of each line. 
The three character field set by 602 is printed in both the MITEL 
Format and SMarT-lTM Format discussed below. 
Note: If the Dialers are programmed using the “cloning” technique, 
ensure that 602 is modified after cloning. If not, the Clone 
Master and the Clone Slave will have the same “name”. 
CALL RECORD FORMAT 
4.42 The Dialer can print call records in one of two formats. These 
formats are the MITEL Format and the SMarT-lTM Format. Se- 
lection of the appropriate format is made by programming 009n. The 
MITEL Format is very similar to the call record that was pioneered by 
MITEL Inc. for use in its line of small PABXs. The call record is up to 86 
characters in length and includes all of the information about a call. 
Page 25  
						

							SECTION MITL8350-047-IOO-NA 
The SMarT-lTM Format is a new format that was developed specifically 
for this product. It summarizes the call completely within 80 columns 
and provides an easy to read printout. In either case, the call record 
will show the digits that are dialed by the user and not the dialer- 
assembled digits as in an Access Control Sequence. 
MITEL Format 
4.43 Since this format was developed for use in PABX applications, a 
there are fields that only pertain to transferred calls. The 
SMarT-lTM has no use for this information and, as a result, these fields 
are left blank. Otherwise, the format is very similar to the call record 
produced by IvlITEL PABXs. 
4.44 Several call costing machines can process the original MITEL 
Format. For more information on tested systems, call MITEL. 
The record is 86 characters long with the following fields: 
M - Month/Day 
B - Start time (BBBB means that the clock is wrong) 
(Note the period instead of a colon) 
C - Call duration 
Ill1 - Incoming line 
D - User dialed digits 
T - Denied 
S - Speed dialed 
L - Line number 
R - Route (8 = Internal in Centrex mode) 
A - Account code 
N - System identification 
The above named fields are printed in a line as below: 
MM/MM BB:BB Cc:Cc:CC 1111 DDDDDDDDDDDDDDDDDDDDDDD TSLLRR - NNN 
where the fields are as described in Table 6: 
4.45 Each line is ended with a CARRIAGE RETURN (ASCII 13) and 
LINE FEED (ASCII 10) and a programmable number of NULLS 
(ASCII 0). All alphabetic fields are in upper case. The dialed number and 
the dialed account code fields will be numbers 0 through 9, * and #. . 
Page 26  
						

							SECTION MITL8350-047-l OO-NA 
TABLE 6: MITEL CALL RECORD FORMAT FIELDS 
FIELD COLUMN NRm 
CHARS. FORMAT MEANING 
1 1 “SPACE” 
M 2-6 5 MONTH; “I’; DATE 
7 1 “SPACE” 
B 8-12 5 HOURS; ‘Y’; MINUTES (This is the time 
of the start of call rounded out to 
nearest minute) See note 1. 
13-14 2 “SPACES’ 
C 15-22 8 HOURS: ‘Y’; MINUTES; “:“; SECONDS 
(Call duration) 
23 1 ‘SPACE” 
I 24-27 4 “TnOO” (Printed on incoming calls only; 
blank on outgoing calls. n is the Line 
Number [l-4]) 
28-33 6 “SPACES’ 
D 34-56 23 This is the number that was dialed as 
the “destination”. See note 2. 
57-59 3 ‘SPACES” 
T 60 1 “T” if the call was denied; “SPACE” 
otherwise. 
S 61 1 
“S” if the call was speed called; 
“SPACE” otherwise. 
L,R 62-65 4 “TnOr” (Printed on outgoing calls only; 
blank on incoming calls. n is the Line 
Number [‘l-4]. r is the route chosen 18 
= no route].) 
66-72 7 “SPACES” 
A 73-84 12 Dialed account code. See note 3. 
N 85-88 3 System Identification (first three char- 
acters of parameter 602). 
See NOTES on next page. 
Page 27  
						

							SECTION MITL8350-047-IOO-NA 
Note:l. 
Time Display Field: If the separating character in the start of 
call field is a period (.), the time has not been programmed 
into the Dialer. Use parameter 980 to program the time. When 
a Dialer is powered on, it will continue to use the last time 
that was programmed (time at power down) but will mark the 
call record with a period (J. If the loss of power is only a few 
seconds, it will not significantly affect the timekeeping. .: 
Note:P. Dialed Number Field: This field contains the phone number 
that was dialed as the “destination”. The number of digits in 
this field will be set by: 1) The search tables. If a #6 action 
(“enough digits”) is encountered, the “destination buffer” is 
marked as full. Only those digits so far received will be print- 
ed, or 2) An inter-digit timeout. If the user pauses while 
dialing, exceeding the inter-digit pause time, the “destination 
buffer” is marked as full. Only those digits received so far will 
be dialed. 
If there is further dialing, these digits may be collected in the 
“account code”. 
If Centrex mode is being used, the user- 
dialed Centrex Access Code (usually a “9”) is not printed. The 
way to tell internal calls from external calls is to look at the 
route character (O-7 means a route was used, which probably 
dialed another “9” for the user; 8 means that the call was not 
routed, and the Dialer only forwarded the digits as displayed). 
If a speed call is accessed, the speed call number will appear 
in this field. The sequence that was dialed to get the speed 
call (i.e., *cl 1) is NOT displayed. Denied calls are marked with a 
7” in column 59. 
Note:l. Dialed Account code: This field shows the digits that were 
dialed by the user for the account code. If the Dialer substi- 
tuted a “dummy account code”, this field still shows the user- 
dialed digits (not the “dummy”). It can be told by the number 
of digits that the “dummy” 
was substituted. This is done 
intentionally to allow monitoring for account code fraud at- 
tempts. 
Only the first 12 digits are displayed, even though the SMarT- 
lTM unit can handle 23 digit account codes. 
SMarT-lTM Format 
4.46 Most of the explanations noted above also apply to the SMarT- 
lTM Format with the exception that the “R” field is in ASCII 
instead of Numeric. The format was developed to allow the printing to 
fit within 80 columns and to take advantage of the ability of the Dialer 
to print ASCII (see note 4 below). A typical line entry would appear as: 
MM/MM BBS6 GC:CC:CC DDDDDDDDDDDDDDDDDDDDDDD TSLL RRRRR~ NNN 
Page 28  
						

							SECTION MITL8350-047-IOO-NA 
where the fields are as described in Table 7 below: 
TABLE 7: SMarT-ITM CALL RECORD FORMAT FIELDS 
FIELD COLUMN NR’ 
CHARS. FORMAT MEANING 
M l-5 5 MONTH; “I’; DATE 
6 1 “SPACE” 
B 7-11 5 HOURS; “:“; MINUTES (This is the time 
of the start of call rounded out to 
nearest minute) See note 1. 
12-13 2 “SPACES” 
C 14-21 8 HOURS: “:“; MINUTES; “:“; SECONDS 
(Call duration) 
22 1 “SPACE” 
D 23-45 23 This is the number that was dialed as 
the “destination”. See note 2. 
46-48 3 “SPACES” 
T 49 1 “T” if the call was denied; “SPACE” 
otherwise. 
S 50 1 
‘9’ if the call was speed called; 
“SPACE” otherwise. 
L 51-52 2 “Tn” (n is the Line Number [l-4].) 
53 1 “SPACE” 
R 54-59 6 Up to six character route name. See 
note 4. 
A 60-7 1 12 Dialed account code. See note 3. 
72 1 “SPACE” 
N 
73-75 3 System Identification (first three char- 
acters of parameter 602). 
Note:4. Name of route: This field is up to six characters in length. 
Normally, the name of the route chosen is printed. The 
name 
of each route can be programmed into the Diater by entering 
6x0, where x is I+ the route number. For instance, the follow- 
ing may be common: 
610 41542654## “AT&T” 
620 4D4349## “MCI” 
630 535052494E54## “SPRINT” 
Any ASCll character may be inserted in a 6x0 string (although 
only printable characters are recommended). If the call was 
sent “no route” (i.e., without being routed by the Dialer), the 
string “THRU” will be printed. For an incoming call, the string 
“INWARD” will be printed. 
Page 29  
						

							SECTION MITL8350-047-l OO-NA 
EXAMPLES 
MITEL FORMAT 
MM/MM BB:BB Cc:CC:CC 1111 
II/O2 07.15 00:00:03 TIOO 
II/O2 07.15 00:00:02 
11/02 07.15 00:OD:O4 
11/02 07.15 0o:OO:ZB 
IV02 00.00 07:15:28 
11/02 21:15 00:01:37 
11/02 21:19 00:05:02 5926032 
5926 
#H 
#OX 
13153931212 
18064553325 TSLLRR - NNN 
NTW 
TlOO NTW 
TlOO 501 NTW 
TIOO NTW 
TlOO NM 
TlOl 
NTW 
ST401 4400 NW 
Note: 1) Line 1 above indicates an incoming call on Line 1. 
2) Line 2 shows a normal outgoing call on Line 1. It lasted two 
seconds and was user dialed. The call went on Route #O 
(usually the DDD network). 
3) Line 3 indicates an incorrect outgoing call on Line 1. It 
lasted four seconds and appears that whoever programmed 
the call had put something wrong in the fourth digit search 
table (804). Note that seven digits were dialed, but some of 
the digits were recorded in the account code. This line in- 
dicates that the Dialer should be reprogrammed. 
4) Line 4 shows an outgoing call that lasted 28 seconds. By 
looking at the dialed digits, we can see that this was, in fact, a 
programming session as shown by the “#OX” dialed digit 
printout. 
5) Line 5 of the examples shows a call of an extremely long 
duration after setting the time by programming parameter 
980. This may occur and should only happen once after set- 
ting the time. 
6) Line 6 is an example of an outgoing call that lasted one and 
a half minutes. It went over Route #I (normally other than 
DDD). 
7) Line 7 is an example of a five minute speed dialed call over 
Line 4 with a user entered account code of “4400”. 
Page 30  
						

							SECTION MlTL8350-047-l OO-NA 
SMarT-1 TM FORMAT 
MM/MM BB:BB CC:Cc:CC DDDDDDDDDDDDDDDDDDDDDDD TSLL RRRRRR NNN 
Ol/Ol 00:09 00:00:05 14049602327 Tl AT&T 
SMT 
1 l/O2 OR09 19:21:25 #O* Tl AT&T 
SMT 
1 l/O2 07:16 00:00:04 
911 Tl AT&T SMT 
11/02 07:17 00:00:11 
959255 Tl AT&T SMT 
lVO2 D7:18 00:00:17 
5926032 Tl ROUTED SMT 
1 l/O2 07:lE 00:00:04 
9 Tl INWARD SMT 
1 l/O2 07:19 0D:OO:ll 
5922122 ST1 AT&T SMT 
1 l/O2 07:20 00:00:05 411 T Tl AT&T SMT 
Note: 1) Line 1 is a five second call. The time has not yet been set. 
It was sent via route #O. 
2) Line 2 was a programming session to probably set the 
time. Note the incorrect ‘duration’. 
3) Line 3 was a test of the ‘911’ case. It was sent via route #O. 
Note that the programmer must have changed the default that 
would have routed 911 transparently. 
4) Line 4 was an incomplete call. The Dialer has no way of 
determining that the call was not completed. This must be 
deduced from that fact that only six digits were dialed. 
5) Line 5 was a normal (7 second) telephone call on Line ‘l at 
7:18 AM. The programmer has labeled this route ‘ROUTED’ by 
use of 620. 
6) Line 6 was an incoming call that lasted four seconds after 
answer. Either the local or the distant party dialed a 9. 
7) Line 7 was another normal call routed via the Telco. 
8) Line 8 is an example of a denied call. The duration is the 
time from off-hook to on-hook. 
WIRING CONSIDERATIONS 
4.47 The SMarT-lTM Dialer uses a subset of the RS-232 cable for 
communications with a printer or a terminal. Contemporary 
devices will function properly with the interface. Only pins 1, 2, and 3 
of the RS-232 cable are used by the Dialer. 
Page 31  
						

							SECTION MITL8350-047-l OO-NA 
4.48 Pin 1 is the ground for the Dialer. The wire is connected to pin 
7 of the connector and to the grounding bolt. If any of the lines 
are Ground Start, there may be moderate (0.5A) ground currents. To 
prevent this current from entering the user’s terminal or printer, ensure 
that the ground bolt is connected to a good earth ground. 
4.49 Pin 2 is the data input to the Dialer. Any voltage from +0.5 to 
+3OV is considered as high while any voltage from -0.5 to -30V 
is considered as a low. 
4.50 Pin 3 is the data output from the Dialer. The transmitted high 
level is from +3 to +8V while the low is from -12 to -14V into 
an open circuit. There may be up to 1 Volt of 60 Hz noise superim- 
posed on the logic level. The output impedance of this line is 1.5K& 
&5%. 
4.51 Pin 4 is connected to Pin 5. This causes the RTS to be echoed 
back to the CTS (request to send echoed to clear to send). 
4.52 Pin 6 is connected to pin 8 and, in turn, to pin 20. This echoes 
the DTR (data terminal ready) back to the CD (carrier detect) 
and the DSR (data set ready). 
4.53 These lines will allow direct connection of the Dialer to a 
terminal using a one to one cable. If the desired printer can also 
connect directly to the terminal, it can be connected to the Dialer by 
use of a “NULL MODEM” cable. This only involves pins 1, 2, and 3. 
Page 32  
						

							SECTION MITL8350-047-IOO-NA 
5. DETAILED PROGRAMMING 
INTRODUCTION 
5.01 There are four ways to enter data into the Dialer: These meth- 
ods are listed below. 
PROGRAMMING METHOD 1 
Terminal or Computer 
5.02 The Dialer may be easily connected to a personal computer via 
the RS-232 port, and, with an appropriate program, be com- 
pletely programmed by responding to a series of questions and 
prompts presented by the personal computer. If a personal computer 
and a program are unavailable, the Dialer may be connected to a 
‘dumb‘ terminal’ via the RS-232 port, and, by entering data, be pro- 
grammed via this terminal. The default program access code for this 
method is . 
PROGRAMMING METHOD 2 
DTMF Telephone 
5.03 The Dialer also has a manual entry mode. Programming is 
accomplished by keying DTMF sequences on a DTMF telephone. 
The tones may be on either side of the trunk interface (i.e., remote or 
local programming). For example, Trunk #2 may be configured as 
Ground Start by dialing “2 0 0 3”. The default program access code for 
this method is #OX. 
PROGRAMMING METHOD 3 
Tandem Mode 
5.04 The Dialer may be remotely programmed by using a personal 
computer or a dumb terminal, and a second Dialer, both re- 
motely located. The remote Dialer will dial up and access the Dialer to 
be programmed. To the user, this method appears identical to pro- 
gramming Method 1 with the exception that the default program ac- 
cess code is #OX. 
PROGRAMMING METHOD 4 
Cloning 
5.05 Several Dialers can be programmed to operate identically. This 
can be accomplished by “cloning”. One Dialer is programmed by 
any of the methods above. The other Dialers are “cloned” by connect- 
ing their computer ports together. The data exchange takes less than 
five seconds, and is initiated by dialing an access code from a set 
plugged into the Dialer unit whose program is to be copied. 
Page 33