Mitel SMART L CALL CONTROLLER Hardware Installation Manual
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ISSUE 1, JUNE 1988 C Chaining, 1.6 Electrical, 1.7, 1.8 FCC, 1.21 HEED SERVICE, 1.1 Ground Start Testing, 1.14 H HARDWARE SPECIFICATIONS, 1.17 I Installation of a Recording Unit, 1.12 Mechanical Description. 1.7 Electrical Description, 1.7 0 ORDERING INFORMATION; 1.19 Positive Account Code Verification, 1.5 Power Failure. See Power Up Power Up, 1.13 SECTION 8350-34%012-NA > PAGE 1.20 PAV
SECTION 8350-345012-NA FCC INTERCONNECFION ISSUE 1, JUNE 1988 REQUIREMEmS This asuipmant hu been approved by the Federal Communications Cornmiss’ ton (FCC) es not being harmful to the telephone network when connected directly to the telephone lines through the standard connection cabling provided with the unit. This section is applicable to telephone intersottnection in the United States. Prior to interconnection of this equipment. the local teiephotte company is to be notif3edt Inform tits company that you have FCC-registered equipment that you wish to Connect to their trunks. Give them the foIlowing information: l The telephone number of the line that you will connect the unit to, l The equipment number being connected is a MITEL INC. model SMART - 1 Call Controller, l The FCC registration number for the SMART - 1 Call Controller is EMP 46K-72059-L&E. l The FCC Ringer Equivalence Number (BEN) is 0.7B, l The connector jacks are BJ31X. CONNECTION LXMITATIONS Due to the FCC Part 68 Rule, no connection can be made to party lines and to coin telephone service. This unit is designed to be used on standard-device telephone lines. If there are any questions about the telephone line, such as how many pieces of equipment may be connected to it, the telephone company will provide this information upon request. NETWORK CHANGES The telephone company may make changes to its communication service: such changes may include the change of tNI& circuits, changes in opwatiod characteristics of its trunks, etc. Before doing this, however, the company shall provide official notification. so that the operation of the Call Controller service will not be interrupted. MAINTENANCE LIMITATIONS This equipment has been registered with the FCC for direct connection to the telephonu network. Under the FCC program, the user is restricted from making any changes or repairs and from performing any maintenance operations other than those specifically included in this document. There are no user repairable parts within the unit. It is sealed against user maintenance. If opened ail warranties are voided. No cabiing or wiring changes within the unit are permitted by the user. Plug-ended cables, as detailed in this document, are to be used for all external connections between the unit and the unit and the telephone interface jack. Power supply components and cabling are only to be changed or maintained by MITEL INC. or by an authorized agent of MITEL INC. TROUBLE CORRECTIONS For all malfunctions. appropriate field service is provided by MITEL INC. or its authorized agents. DISCONNECTION If ever it is decided to permanently disconnect the SMART - 1 Gail Controller from the present line. please notify the telephone company of this change PAV PAGE 1.21
. . . . . . .._ _ __-.. ;-,-. ISSUE 2, AUGUST 1988 SECTION 8350-~3%S-O13-F&%~ SMART-1 ,..:. SMAJXT-1 CALL CONTROLLER , MAN&J&L2 i. . GENERAL PROGRAMMING GUIDE @ Copyright 19S8 MlTEL INC. All rights rcscrved. @ Regisvxcd Trademark of MITEL Corporation FfMTED m CANADA
SECTION 8350-345-013rNA ISSUE 2, AUGUST 1988 HEADING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE I. GENERAL ....................................................... 2.6 1. 1. About This MANUAL ..................................................... 2.6 1. 2. As Outlined In MANUAL 1 ................................................ 2.6 1. 3. Wakeup The Controller .................................................... 2.6 2. GENERAL NOTES ON PROGRAMMING ............................ 2. 1. 2. 2. 2. 3. 2. 4. 2. 5. 2. 6. 2. 7. 2. 8. 2. 9. 2. 2. 2. 3. 3. 4. 4. 4. 4. 4. 4. 4. 4. 4. 4. 4. 4. 4. 4. 4. 4. 4. 4. Programming With a DTMF Telephone ....................................... Terminating Variable Length Entries .......................................... Acknowledgment Tones .................................................... Typical Resulting Controller Action ........................................... Terminating A Variable Length Entry ......................................... Programming With a Terminal ............................................... Changing Terminal Program Security Code ..................................... Legal and Illegal Entries .................................................... TandemMode (942 908)............................. ...................... 2.7 2.7 2.7 2.7 2.8 2.9 2.9 2.9 2.9 2.10 2.10 2.10 2.10 10. Cloning (942 906) ....................................................... ll.Data Verification(902) ................................................... 12. Special Functions ........................................................ SELECTING THE CONTROLLER TYPE ............................. 2.12 1. Specifying the Unit As A Call Controller Or A PAV Controller .................... 2.12 SYSTEM WIDE DATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0 0 0 . 1. 2.. 3. 4. 5. 6. 7. 8. 9. General .................................................................. Programming Speed Calls ................................................... Defining The Maximum Number Of Speed Calls ................... I. .......... Setting up a Speed Call Method 1 ........................................... Setting up a Speed Call Method 2 ........................................... To Use A Speed Call Number From a DTMF Phone ............................ To Change the Speed Call So It Can Be Accessed From a Rotary Dial Phone ....... If You Wish To Delete The Old Speed Call Access Code ........................ To Use The New Number From a Rotary Dial Phone ............................ 10. Re-Order Tone Supplied By the Controller ................................... 11. Trunks To Be Monitored For Call Detail Recording ............................ 12.RS-232 Baud Rate ....................................................... 13. Nulls After A Carriage Return ............................................... 14. Print Out Incoming Calls .................................................. 15. Print Format For CDR .................................................... 16. RoutetoMonitorfosCDR ................................................ 17. Route Progress Tone Length ............................................... 2.13 2.13 2.13 2.13 2.13 2.15 2.15 2.15 2.15 2.15 2.16 2.16 2.16 2.16 2.16 2.17 2.17 2.17 PAGE - 2.2 PAV
ISSUE 2. AUGUST 1988 SECTION 8350;345-013~NA HEADING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 5. LINE AND TRUNK OPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2.18 5. 1. General ................................................................. 5. 2. Type Of Dialing And Trunk ................................................ 5. 3. Rotary Dialing Rates ....................................................... 5. 4. DTMF Dialing Rates ....................................................... 5. 5. ‘On Hook Time .............................................................. 5. 6. Flash Allowed Time ....................................................... 5. 7. Time Between Trunk Release And Next Attempt to Connect. ..................... 5. 8. Ground Start Attempts ..................................................... 5. 9.GroundStartAttemptTimer.. .............................................. 5. 10. Off-Hook Digit Refusal Time ............................................... 5. 11. User DialTone .......................................................... 5. 12. Interdigit Time Out Subscriber Side .................. :: ..................... 5. 13. Interdigit Time Out On 0+ Calls ............................................ 5. 14. Interdigit Time Out On Ol+ Calls ........................................... 5. 15. Rotary Interdigit Pause On Calls On Outgoing Dialing ........................... 5. 16. Off-HookTone .......................................................... 5. 17. Incoming Call Detection ............................ .: ..................... 5. 18. Controller Operation On Off-Hook .......................................... 5. 19. Specify Default Route ...................................................... 5.20. SpecifyTheDigitForCentrexAccess ........................................ 5. 21. Centrex Enable/Disable ................... ! ............................... 5. 22. Time To Auto-Answer ..................................................... 5. 23. Wait For Security Code Timer .............................................. 5. 24. Incorrect/Failed Security Code Trunk Lockout Timer ........................... 5. 25. Off-Hook Recognition Timer ............................................... 5. 26. Tip Ground Application Recognition Timer ................................... 5. 27. Digit Recognition On Outgoing Calls ......................................... 5. 28. Digit Recognition On Incoming Calls ......................................... 5. 29. Tip Ground Removal Timer ................................................ 6. PRIMARY SEARCH TABLES ...................................... 6. 1. General .......................... 6. 2. Primary Search Tables .............. 6. 3. Warning .......................... 6. 4. Digits In A Table .................. 6. 5. Default Data ...................... 6. 6. Search Tables 801 ................. 6. 7. Search Tables 803 ................. 6. 8. Search Tables 804 ................. 6. 9. Search Tables 807 ................. 6. 10. Search Tables 808 ................ 2.18 2.18 2.18 2.19 2.19 2.20 2.20 2.20 2.21 2.21 2.21 2.22 2.22 2.22 2.22 2.23 2.23 2.23 2.24 2.24 2.24 2.25 2.25 2.25 2.26 2.26 2.26 2.27 2.27 2.28 ...................................... 2.28 ...................................... 2.28 ....................................... 2.28 ........................... . .......... 2.28 ...................................... 2.31 ...................................... 2.31 ...................................... 2.31 ...................................... 2.31 ...................................... 2.32 ...................................... 2.32 PAV PAGE, - 2.3
SECTION 83§0-34%OIJ-NA ISSUE 2, AUGUST 1988 HEADING .O..e........................ . . . . . . . . ..e.*..*.*....o..e... PAGE 6. 11. SearchTables 810 ....................................................... 2.32 6. 12. Search Tables 811 ....................................................... 2.32 6. 13. Special Note ............................................................ 2.32 6. 14. Warning.............................~ .................................. 2.32 7. COMMON OPTION DATA. o a s e o 0 0 a e o 0 . 0~.~.0~..~~00~0~0~0~~~~~~~~ ~ 2.33 7.1.UserAreaCode .......................................................... 2.33 7. 2. Machine Identifier ........................................................ 2.33 7. 3. Auto-Answer Security Code ................................................ 2.33 7. 4. Terminal Program Security Code ............................................. 2.33 8. ROUTE PARAMETER PROGRAMMING ..o....oo.i....e.........*a. 8. 1. General ................................................................. 8. 2. Primary And Alternate Routes ............................................... 8. 3. Primary And Alternate Destination Number Format ............................. 8. 4. Route Progress Tones ...................................................... 8. 5. NumberofAccountCodeDigits ............................................... 8. 6. Account Code Entry Inter-Digit Timer ........................................ 8. 7. AccountCodeType ..................... . .... . ............................ 8. 8. Action on Call Failure ..................................................... 8. 9. Account Code Warning Tones ............................................... 8. 10. Account Code Confirmation And Reroute Tones . . . _. . . . . . . . . . . . . . . . . . . . . . . . . _ . . 9. CALL CONTROL DATA ENTRY 0~~00~~000~00000.~....~.~~~.~.~~.~~~ 9. 1. 9. 2. . 9. 3. 9. 4. 9. 5. 9. 6. 9. 7. 9. 8. 9. 9. General ................................................................. Route Strings.. ............................................................ Access Control Sequences (6RS) ............................................. A and B Dial Tone Timers ............... . ................................. Name Of Route ........................................................... Access Number For OCC Telephone Network .................................. Authorization Number ..................................................... Dummy AccountCode ...................................................... 2.34 2.34 2.34 2.34 2.35 2.36 2.36 2.37 2.38 2.39 2.40 2.$% 2.41 2.41 2.41 2.43 2.44 2.44 2.44 2.45 Centrex Number . . . . . . . . . . . . . . . ..~.....~.....~............................ 2.45 10. POSITIVE ACCOUNT CODE ORIONS o s s 10. 1. Description ................................ 10. 2. Specifying the Unit As A Controller Or PAV ..... 10. 3. Number Of Account Codes ................... 10. 4. PAV List Maintenance Code ................... 10. 5. Action Digits ............................... 10. 6. String Data ................................. 10. 7. Programming Positive Account Codes ........... ..................... ..e. 2.46 ............................ 2.46 ............................ 2.46 ............................ 2.46 ............................ 2.47 ............................ 2.47 ............................ 2.48 ............. ..r........i ... 2.48 PAGE - 2.4 PAV
ISSUE 2, AUGUST 1988 SECTION 8350-345-013-NA HEADING .......................................................... APPENDIX 1 - SYSTEM INFORMATION .............................. Al. 1 GENERAL .............................................................. Al, 2 Print Format ............................................................. Al. 3 MITEL Format ........................................................... Al. 4 SMARTFormat .......................................................... APPENDIX 2 - SITE INFORMATION .................................. PAGE 2.50 2.50 2.50 2.50 2.50 2.53 CONTROLLERSITE FORM ..................................................... 2.54 SEARCH TABLE .............................................................. 2.56 SEARCH TABLE FORM ........................................................ 2.57 SPEEDCALL .................................................................... 2.58 Setting up a Speed Call Method 1 ................................................. 2.58 Setting up a Speed Call Method 2 .................................................... 2.58 SPEED CALL FORM ........................................................... 2.59 POSITIVE ACCOUNT CODE .................................................... 2.60 Programming Positive Account Codes ............................................... 2.60 POSITIVE ACCOUNT CODE FORM ............................................... 2.61 INDEX ............................................................. 2.62 PAV PAGE - 2.5
SECTION 8350-345013-NA ISSUE 2, AUGUST 1988 1. GENERAL 1. 1. About This MANUAL This manual shows the Controller as a four line unit. Your unit may be one, two or four lines. While programming you should disregard programming for lines that you do not have. 1. 2. As Outlined In MANUAL 1 In order to program the Controller: You must have powered up the unit for at least 24 hours to charge the memory battery. You must have initialized the unit if this is an initial installation You must have either a terminal, or a DTMF telephone-.connected to the Controller. You must have C.O. trunk with battery present, or a simulated CO.. trunk connected to the line you are programming the Controller with (this is not required if you are using a terminal) D 1. 3. Wakeup The Controller After initializing, if you did not do so in MANLJAL 1, you must wakeup the Controller. You mwf be in paagramnsirog m&e %o wakeup the Controller. If you are not in programming mode you should enter # 0 * s or from a terminal a xCfQ> to enter programming mode. To wakeup all the lines on the Controller: dial 5238. For further information on the X23 (see also page 2.23) parameter see below: REGISTER X23 I DESCRIPTION ENTER I FOR LINE 1 + 23T T = 0 IMMEDIATELY DIAL ENTER 2 FOR LINE 2 + 23T ROUTE (HOT LINE OPERATION) SEE 9 X24T SEE PAGE 2.24 ENTER 3 FOR LINE 3 + 23T T = 8 WAIT FOR DIGITS AND SCREEN ENTER 4 FOR LINE 4 + 23T AND ACT ON THEM AS PROGRAMMED ENTER 5 FOR ALL + 23T T = 9 CUT THROUGH; NO SCREENING, ROUTING, ETC Controller functions at this time are as follows: l A .‘ will be heard by a user, when the user goes off-hook. l All trunks loop start, DTMF. l The security access code is # 0 * , or from a terminal a . l All non 1 + (local) calls go via DDD. l 911, l-411, l-555, l-area code-555, l-800 calls go via DDD. l All other l+ (long distance) calls go via OCC. l All local calls go directly after the first digit is dialed. 8 All l+ calls go after fourth digit dialed. PAGE - 3.6 PAV
ISSUE 2, AUGUST 1988 SECTION 8350-345013-NA 2. GENERAL NOTES ON PROGRAMMING 2. 1. Programming With a DTMF Telephone Programming can be done using DTMF tones. The default programming code is # 0 *. If your situation does not allow the entry of ## (for example: behind a PBX that will not pass the #, or * to the Controller) you should change the programming code before installing it. To exit programming, hang-up (go on-hook), or idle for more than 2 min- utes while in programming mode. 2. 2. Terminating Variable Length Entries To terminate a variable length entry (e.g. Speed Call, Account Codes,,6RX strings, etc.) use ##. If your situation does not allow the entry of ## (For example: behind a PBX that will not pass the ## to the Controller) there is an automatic timeout on variable length information. The entry will be made automatically for you if you do not enter the ## within the time specified by the inter-digit timer (X11 by default 6 seconds. See page 2.22). 2. 3. Acknowledgment Tones While programming the Controller, with a telephone, you will receive audible indications as to correct entries, incorrect entries and programming timeouts. In general, after each correct entry, the Controller will respond with a double tone. If You Hear J- -s means the command you have entered has been recognized as legal (correct), i.e. you entered # 0 *. If You Hear 11 JJ means the entry you have made has been accepted. This occurs after a parameter has all the digits it needs to program it, or you entered ## on a variable length parameter indicating completion of the entry. For example: If you dial 100 you will hear J- , then dial 2 and you will hear J-J- . If You Hear J-u- J-J-J will be heard, should you idle in the programming mode for more than sixty seconds. After two minutes of idling, you will be automatically logged out of program- ming mode. If You Hear J-J-J-J- J-J-J-J-( > long means you have made an incorrect programming entry. Note: In the event of an illegal entry, wait for the tones to stop and then try again. No data was accepted by the Controller for that entry. PAV PAGE - 2.7
SECTION 8350-345013-NA ISSUE 2, AUGUST 1988 2. GENERAL NOTES ON PROGRAMMING Example 1IAL HEAR DIAL DIAL HEAR TO TELL THE CONTROLLER: I I I LOo;;CESS PROGRAMMING ERASE ALL PREVIOUSLY ENTERED NON-DEFAULT 942 PROGRAMMING DATA AND 903 RELOAD DEFAULT DATA 500 0 J- OR 1 OR2 OR3 J-J LOOP START, ROTARY DIAL GROUND START, ROTARY DIAI IJJ-I TURN ON OFF-HOOK TONE DIALED BEFORE SENDING TO USER’S AREA USERS AREA CODE - 3 DIGITS 622 ar CUSTOMER’S ## AUTHORIZATION USUALLY A 3 TO 10 DIGIT CODE AUTHORIZATION CODE To exit programming, hang-up (go on-hook). 2. 4. Typical Resulting Controller Action When the user dials a destination number the Controller will (due to the 625 Access Control Sequence see page 2.41): Detect dial tone. Dial the OCC Access Number (621). Detect dial tone from the OCC. Dial the Authorization Code (622). Dial the Destination Number. Connect the Caller to the line. PAGE - 2.8 PAV