Mitel SMART L CALL CONTROLLER Hardware Installation Manual
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SECTION MITL8350-047-l OO-NA 5.06 Several other techniques may be used and are derivatives of the above. For instance, a cloned unit may have a few param- eters changed via method 2. The time saved, compared to complete programming, is substantial. 5.07 An additional feature is an “auto-answer” mode which, if en- abled, allows remote programming of an unattended Dialer while maintaining the security of unauthorized access via a series of parameters. There is also a separate limited access code for subscriber entry of speed calls. DETAILED PROGRAMMING INSTRUCTIONS 1-:-::- .‘;::#j~tigi&uii i ,j Consideration should be given to the programming of 411 and 911 numbers. This is mentioned because of concern that the possibility of having the 411 or 911 codes pro- grammed to be non-functional. In some geographic loca- tions, this consideration extends to ‘0’. Test the Dialer thoroughly for the correct operation of these numbers after installation and programming. METHOD 1 5.08 The Dialer, in all cases, is simple to program. The programming consists basically of two steps. Step one is to put the Dialer into the programming mode. Step two is to enter the programming information by using one of the four methods previously mentioned. 5.09 If Method 1 is the selected data entry method, the computer, attached to the Dialer via the Computer (RS-232) port, will present the user with screens of information. These screens may be easily modified by following the instructions also included on the screen. The computer will automatically communicate with the SMarT- lTM Dialer by using ASCII characters. ASCII Compatible Terminal 5.10 A second procedure under programming method 1 allows the user to program the SMarT-1 Dialer by using an ASCII compati- ble ‘dumb’ terminal. It requires no program to provide screens of information, but has the advantage of visual feedback for the program- mer, as well as, access to the “data confirmation” mode. The reference to ‘dumb’ terminal means that there are no programs resident to make it ‘smart’ such as a personal computer. 5.11 This method requires an ASCII terminal such as a DEC I/T-50? .s or DEC !/T-100? (or compatible unit). If the terminal has an RS-232 port output and can be connected to the Dialer via an RS-232 (NULL MODEM) cable, in most cases, the terminal will support this procedure. t VT-LOM-100 are Trademarks of Digital Equipment Corporation Page 34
SECTION MITL8350-047-l OO-NA 5.12 The Dialer will accept input from the terminal as follows: 1) Characters are 0 through 9 and A through F. 2) Characters a through f are converted to characters A through F. 3) Characters X, x, 999, and are used to exit the program mode. 4) Characters ++ and a are the same as character A. 5) Characters #, B, , , , , and are all considered to be the character #. 6) ALL OTHER CHARACTERS ARE IGNORED. 5.13 The Terminal and the Dialer must be set to the same Baud rate (the default rate for the Dialer is 1200) with no parity, eight bits per character with one stop bit and bit 8 sense set to space. The terminal must operate on-line in full duplex mode. The Dialer must already have been * initialized at least once. 5.14 Once the Dialer has been powered up, enter the security code. The terminal security code is defaulted to (carriage re- turn). This will cause the Dialer to display a sign-on message similar to: REV nn ENTERING PROG. MODE > 5.15 The field ‘nn’ in the example above is the Revision number of the software that is contained in the Dialer. 5.16 Once this display appears on the screen, the Dialer can be programmed. An example of a simple programming session is included below. The left hand column shows the screen with the operator keyed information included in brackets [I. This is done so that the reader will not become confused with the Dialer responses. The right hand column includes any comments or notes for the particular line. REV nn ENTERING PROG. MODE > [9021 > ES01 I 1#7*#7#90 > 19071 > [SO1 1#9##1 > [9021 > 1801 I #7#90 >[999lX or >[ESCI Enter “data confirmation” mode (display memory mode). Display the contents of the 801 search table. Re-enter normal programming mode. Delete the first entry in 801 (#9 = de- lete). Enter data confirmation mode. Display contents of 801. Exit programming. Page 35
SECTION MITL8350-047-l OO-NA Note: Since this is operation with a dumb terminal, the contents of search tables will be displayed as one long string. It is up to the user to determine where the actual string entry ends or begins. This is accomplished by counting from the start of the Dialer display for the required number of characters particular to a search table. 5.17 If an invalid entry is made, the terminal will display a ‘? and proceed to the next line with a new prompt. If the Dialer is left in the programming mode for more than a minute without making an entry on the terminal, a warning will be displayed saying that 60 seconds are left before exiting. 5.18 Further programming is accomplished by reading the applicable sections under programming Method 2 and applying this in- formation by use of the Terminal keyboard. METHOD 2 5.19 The following paragraphs deal with the programming of the Dialer from a telephone set. All of the character sequences are identical to those used in the data exchange between the Dialer and the computer when using Method 1. These paragraphs will allow a user that is conversant with computer programming to fashion any kind of ‘up-load’, ‘down-load’, or interactive control pro- gram. I::ij:i. ‘::i’&$&pY~ i; : Consideration should be given to the programming of 411 and 911 numbers. This is mentioned because of concern that the possibility of having the 411 or 911 codes pro- grammed to be non-functional. In some geographic loca- tions, this consideration extends to ‘0’. Test the Dialer thoroughly for the correct operation of these numbers after installation and programming. 5.20 Before using the Dialer for the first time, a default base of data must be loaded into the unit by a special programming mode. This is accomplished by the procedure outlined below: 1) Connect a DTMF telephone set to Line 1 of the unit. 2) Disconnect the power from the Dialer. 3) Using the telephone set, go off-hook. Push and Hold the x Key. 4) While holding the x Key, power the unit up. 5) Continue to hold the * Key for ten seconds or more. 6) Upon release of the s key, the unit will acknowledge with a short tone burst, audible in the earpiece. Default programming is now loaded and the Dialer is in the cut-through mode. Page 36
SECTION MITL8350-047-l OO-NA 7) Place the DTMF telephone set on-hook. 5.21 The Dialer is now configured as: 0 All trunks loop start a A single beep is used to notify the user that the Dialer is functioning a There are no speed call numbers in the “700” speed call tables 0 The program security access code is #OX Entering Programming Mode First Time (New Dialer) 5.22 If this is the first time that the Dialer is to be programmed, a special method is required to put the Dialer into the program- ming mode. This method is outlined by the steps listed under para- . graph 5.20 above. 5.23 After completing the steps outlined in paragraph 5.20, the first entry must be the security access code #OX so that the user may continue with the programming steps under ‘Data Area’ below. Other Than First Time 5.24 To enter the programming mode, enter the security access code that was used in paragraph 5.23 above or #OX if default code is used. ’ ENTERING DATA 5.25 There are three distinct types of data that may be entered. These are PARAMETERS, STRINGS and SEARCH-TEMPLATES. 1) PARAMETERS consist of a four digit sequence where the first digit specifies the data area to be programmed, the next two digits specify the parameter to be programmed, and the fourth digit selects the specific information of interest such as number of seconds to wait, number of lines per page, etc.. In the case of the first digit of the four digit sequence, the meaning is: 0 = System Wide Data and Printer Related Data. 1 = Parameters relating to Trunk 1, Route #0, or Alternate Route # 0. 2 = Parameters relating to Trunk 2, Route #I, or Alternate Route # 1. 3 = Parameters relating to Trunk 3, Route #2, or Alternate Route # 2. 4 = Parameters relating to Trunk 4, Route #3, or Alternate Route # 3. 5 = Entry of data that is common to all four Trunks, Routes, or Al- ternate Routes. For example, ‘502t’ will program the DTMF Dialing Rate for all four trunks. Page 37
SECTION MITL8350-047-l OO-NA 2) STRINGS consist of a three digit prefix with the first digit al- ways a ‘6’ or ‘7’, followed by an arbitrary number of digits (24 maximum), and ending with ‘##‘. 3) SEARCH TEMPLATES consist of a three digit prefix with the first digit always an ‘8’, followed by a sequence of digits. The three digit prefix selects the search table for data entry. The entry process is closed by entering a ‘##I. ‘:: Parameters 5.26 Table 8 below lists the four digit parameter codes for the Dialer. The letter ‘x’ or ‘r’ in the code represents a single user select- able character for entry to select a specific specification of the param- eter. The letter ‘t’ represents a digit for entry. . 5.27 After programming is completed, the unit should be checked to insure programming has accomplished the desired dialing char- acteristics and activities. Ensure that the new program access code (if used)functions and then delete the default program access codes as follows: GO OFF-HOOK ENTER PROGRAM MODE using new access code Delete the default accesses as follows: 803 #0 0 x #9 804 #9 #O 0 TX #9 HANG UP 5.28 If default program access codes are to be used, do not perform the above deletions. Page 38
SECTION MITL8350-047-l OO-NA TABLE 8: PARAMETERS FIRST DIGIT = 0 SYSTEM WIDE DATA DIAL DEFAULT/ RECOMMENDED DEFINITION/PARAMETER INFORMATION ooot 1 Use 10 or 100 Speed Call Numbers, where: 0 = use 10, 1 = use 100 001t 005t 0 0 Reorder Tone, where: 0 = 400 Hz, 180 ipm, 1 = 400 Hz, Continuous Number of Trunk to monitor for SMDR where: DIGIT ALLOWED TRUNKS DIGIT ALLOWED TRUNKS 0 ALL 8 TRUNK 4 1 TRUNK 1 9 TRUNKS 1,4 2 TRUNK 2 TRUNKS 2,4 G% 3 TRUNKS 1,2 # TRUNKS 1,2,4 4 TRUNK 3 C TRUNKS 3,4 5 TRUNKS I,3 D TRUNKS 1,3,4 6 TRUNKS 2,3 E TRUNKS 2,3,4 7 TRUNKS 1,2,3 NOTE: The C, D, and E entries above may be made from a terminal. 006t 4 Baud rate of printer, where: 2 = 300 Baud 3 = 600 Baud 4 = 1200 Baud 6 = 9600 Baud 7 = 19200 Baud 007t 008t 009t Number of nulls after a CARRIAGE RETURN . Print out IC calls, where: 0 = no 1 = yes Print Format, where: 0 = Print off 1 = MITEL Format 2 = SMarT Format 01ot 9 Route to monitor, where: 0 - 3 = Route number (4 - 7 = Alternate routes) 8 = Routed calls and outside Centrex only 9 = All Page 39
SECTION MITL8350-047-IOO-NA TABLE 8 CON’T: PARAMETERS FIRST DIGIT (x) = 1,2,3,4, or 5 (ALL) DATA FOR TRUNKS 1,2,3,4, or ALL DIAL DEFAULT/ RECOMMENDED DEFINITION/PARAMETER INFORMATION NOTE: Trunk #I and Route #I are unrelated. The former controls the operation of the trunk hardware with respect to starting, ending, and dialing a call. This controls things such as the type of CO trunk con- nected, the type of dial tone and whether the Trunk is DTMF or rotary, i.e., anything that deals with the physical aspects of the Trunk. Route refers to the characteristics of the carrier network. The codes for each are merged below only for convenience sake. Any trunk may access any Route. xoot Type, of Central Office, where: t = 0 = Loop Start, Rotary Dialing 1 = Ground Start, Rotary Dialing 2 = Loop Start, DTMF Dialing 3 = Ground Start, DTMF Dialing xOlt Rotary dialing, where: t 5 3 = outpulse at 40/30 ms 4 = outpulse at 60/40 ms x02t x03t x04t 3 DTMF dialing rate, where: t I 0 = 40 ms 5 = 90 ms ‘1 = 50 ms 6 = 100 ms 2=60ms 7=llOms 3 = 70 ms 8 = 120 ms 4 = 80 ms 9 = 130 ms On-hook timing, where t = 0 - 9, or: t I 0 = 80 ms 5 = 500 ms * = 2000 ms l=lOOms 6= 750ms # = 2500 ms 2= 150 ms 7 = 1000 ms 3 = 200 ms 8 = 1330 ms 4 = 300 ms 9 = 1660 ms Flash allowed/time, where t = 0 - 9, or: t = 0 = 80 ms 5 = 500 ms * = 2000 ms l=lOOms 6= 750ms # = 2500 ms 2 = 150 ms 7 = 1000 ms 3 = 200 ms 8 = 1330 ms 4 = 300 ms 9 = 1660 ms If flash allowed/time is longer than the on-hook timing, then flash is hot allowed. Page 40
SECTION MlTLB350-047-l OO-NA TABLE 8 CON’T: PARAMETERS FIRST DIGIT (x) = 1,2,3,4, or 5 (ALL) DATA FOR TRUNKS 1,2,3,4, or ALL DIAL DEFAULT/ RECOMMENDED DEFINITION/PARAMETER INFORMATION x05t 0 Time between release and reseizure, where t = 0 - 9, or: t = 0= 500ms 5=1250ms 1 = 650 ms 6 = 1400 ms 2= 800ms 7=1550ms 3 = 950 ms 8 = 1700 ms 4 = 1100 ms 9 = 1850 ms x06t 3 t = Number of ground start tries (failure goes to reorder tone). x07t 3 x08t 3 t = Ground start timeout in seconds (Wait for TIP GND). Off-hook digit refusal time, where t = 1 - 9, or: t= 0 = None 5 = .5 Sec. 1 = .I Sec. 6 = .6 Sec. 2 = .2 Sec. 7 = .7 Sec. 3= .3 Sec. 8 = .8 Sec. 4 = .4 Sec. 9 = .9 Sec. x09t 4 User dial tone, where: Silent Dialout Ticking Dialout t = 0 = None 2 = None 1 = Internal * 3 = internal * 4 = From C.O. 6 = From C.O. * - Interacts with x19 Beep Options. xlOt xl 1t 3 Reserved for future use. t = Inter-digit timeout on subscriber side, where t = 1 - 9, x and #, or: t = 0 = No timeout 6 = 12 seconds 1 = 2 seconds 7 = 14 seconds 2 = 4 seconds 8 = 16 seconds 3= 6 seconds 9 = 18 seconds 4= 8 seconds x = 20 seconds 5 = 10 seconds # = 22 seconds x12t 2 t = Inter-digit timeout on 0+ calls. Same as xl It above. x13t 2 t = Inter-digit timeout on Ol+ calls. Same as xllt above. Page 41
SECTION MlTL8350-047-l OO-NA TABLE 8 CON’T: PARAMETERS xI8t I xI9t I FIRST DIGIT (x) = l&3,4, or 5 (ALL) DATA FOR TRUNKS 1,2,3,4, or ALL DIAL DEFAULT/ RECOMMENDED DEFINITION/PARAMETER INFORMATION x14t t = Rotary inter-digit pause on the Central Office side (outgoing dialing), where t= 0 - 8, or: 0 = 400 ms 5 = 900 ms I = 500 ms 6 = 1 second 2 = 600 ms 7 = 1.1 seconds 3 = 700 ms 8 = I.2 seconds 4 = 800 ms xI5t t= Character used for restart during dialing. Use * or # only. 0 = disable. xI6t t= Character used for forcing redial on Route #O. Use * or # only. 0 = disable. xI7t t= Character used for forcing redial on the same route as used the first time. Use x or # only. 0 = disable. t = Redial timeout, where t = 0 - 9, or: 0 = No timeout 5 = 40 seconds 1 = 08 seconds 6 = 48 seconds 2 = I6 seconds 7 = 56 seconds 3 = 24 seconds 8 = 64 seconds 4 = 32 seconds 9 = 72 seconds t = Beep options, where: 0 = No beep tones enabled. I = Off-hook beep (see note I). 2 = Account code beep. 1 before account code/2 after. (See note 2). 3 = Account code beep and off-hook beep. 4 = OCC beep. 1 for Route #O after destination number, 2 for all routes other than 0 after destination num- ber. (See note 3). 5 = OCC beep and off-hook beep. 6 = OCC beep and account code beep. (See note 4). 7 = OCC beep, account code beep, and off-hook beep. (See note 4). Page 42
SECTION MITL8350-047-l OO-NA TABLE 8 CON’T: PARAMETERS - .‘. . . FIRST DIGIT (x) = 1,2,3,4, or 5 (ALL) DATA FOR TRUNKS 1,2,3,4, or ALL DIAL DEFAULT/ RECOMMENDED DEFINITION/PARAMETER INFORMATION NOTE 1: If the off-hook beep options is chosen by itself (i.e., x191) or in conjunction with the other beep options, a beep will be heard when the telephone handset is lifted off the cradle, regardless of whatever route the call is dialed on. NOTE 2: If the account code beep option is chosen (i.e., x192) the SMarT-lTM Dialer will insert a beep at the end of the destination number (which is before the account code is to be dialed). After the account code is entered, the second account code beep is heard. NOTE 3: If the OCC beep option is chosen (i.e., x194), the SMarT-lTM Dialer will insert one beep after the destination number if the call is dialed on Route #0 (DDD). If the call is dialed on any other route, the OCC beep option will insert two beeps after the destination number. NOTE 4: If the OCC beep option and the account code beep option are employed (i.e., xl96 or x197) and the call is dialed on Route #O (DDD), one beep after the destina- tion number and one beep after the account code will be heard. If dialed on any other route, two beeps will be heard after the destination number and one beep after the account code. NOTE: If parameter x54t has the t value set to 1 (i.e., no account code), then account code beeps are disabled re- gardless of the x19t options chosen. xzot 2 t= Ringing sensitivity, where t = 0 - 9 (0 is the most sensitive, and decreasing to 9, the least sensitive). x21t 6 x22t 0 t= Inter-ring timing, in seconds. t = Use primary or alternate search tables. 0 = Primary, 1 = Alternate x23t 9 t= Activation of Dialer (what is done immediately after off-hook), where: 0 = Immediately dial Default Route (Hotline Operation) 8 = Wait for digits; use search tables 9 = Cut-through (Pass all digits directly through Dialer). (No Call-processing). Page 43